Hattiesburg Water Department, MS: Bill Pay, Phone, Address & Official Utility Help
Use this practical City of Hattiesburg guide to pay your water and sewer bill online, by phone, mail, bank draft, community drop box, drive-thru or in person, find the Water Billing Office address and hours, start service, report water/sewer issues and understand leak adjustment rules.
🔒 Official Hattiesburg MS Water & Sewer Resources
Before You Pay a Hattiesburg Water Bill, Know the Official Billing Office and Payment Choices
Most users searching “Hattiesburg Water Department bill pay” need the official online payment link, Water Billing Office phone number, office address, in-person hours, drive-thru hours, mail address, bank draft steps, drop box locations or water/sewer issue reporting.
The City of Hattiesburg provides water and sewer service through its Water & Sewer division. Customer service representatives at the Water Billing Office help with in-person payments, account inquiries and rate information.
The safest starting point is the official Water & Sewer page. From there, you can access online billing, see payment methods, find office details and review water account FAQs.
Billing users
Pay online, by phone, mail, bank draft, drop box, drive-thru or in person at the Water Billing Office.
New service users
Residential customers need valid photo ID, Social Security card and a $75 deposit to begin service.
Issue reporting users
Use the Action Line to report water leaks, sewer issues, drainage or service concerns that need a work order.
How to Pay Your Hattiesburg MS Water Bill Online
The official City Water & Sewer page links to online billing. Fees apply, so review the payment screen carefully before submitting.
1
Open the official City Water & Sewer page
Start from HattiesburgMS.com before entering account details.
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Open the official page here: City of Hattiesburg Water & Sewer.
2
Select the online billing link
The City says fees apply for online billing.
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Under Water Bill Payment Methods, choose the online billing link. You may also use this direct official-listed payment provider link: Xpress Pay.
3
Enter your account information carefully
Use the latest Hattiesburg water bill.
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Keep the current bill beside you. Confirm the account number, service address, customer name and amount before submitting payment.
4
Save the confirmation
Important for time-sensitive payments.
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Save the payment receipt, confirmation number or screenshot. If the payment is urgent, call 601-545-4634 to confirm what happens next.
Hattiesburg Water Bill Payment Options: Online, Phone, Mail, Bank Draft, Drop Box, Drive-Thru and In Person
Hattiesburg offers several official payment choices. Choose based on urgency, whether you need a receipt and whether you want recurring bank draft.
| Payment Method | Official Route | Best For | Practical Tip |
|---|---|---|---|
| Online billing | Water & Sewer page | Card-style online payment | Fees apply; review the amount before submitting. |
| Phone payment | 601-545-4634 | Credit card payment by phone | Have account number and bill ready before calling. |
| Mail payment | Hattiesburg Water Billing, PO Box 1897, Hattiesburg, MS 39403-1897 | Non-urgent check or money order payment | Avoid mail if payment is already urgent. |
| Bank draft | Submit a voided check to the Water Billing Office | Recurring payment from bank account | Take or send the voided check as instructed by the office. |
| Community drop boxes | Cloverleaf Mall, Starbucks on Hardy Street, Water Billing Office, Engineering Building | Local payment drop-off | Use a check or money order and include account details. |
| In person / drive-thru | 105 South Park Avenue | Direct help and payment confirmation | In-person hours are 8 a.m.–4 p.m.; drive-thru is 8 a.m.–5 p.m. |
Hattiesburg Water Billing Office Phone Number, Address and Hours
Use the billing office number for payment and account questions. Use the Action Line when you need to create a work order for water/sewer service issues.
Water Billing Office phone
601-545-4634
water@hattiesburgms.com
Use for billing questions, phone credit card payment, account inquiries and rate information.
Water Billing Office address
105 South Park Avenue
Hattiesburg, MS 39401
Use for in-person payments, bank draft paperwork and account help.
In-person payment hours
8 a.m.–4 p.m.
Customer service representatives can help with payment, account questions and rate details.
Drive-thru hours
8 a.m.–5 p.m.
Useful when you need to pay locally but do not need a long account discussion.
| Need | Official Contact | Practical Note |
|---|---|---|
| Water bill payment by phone | 601-545-4634 | Credit card payment by phone. |
| Water Billing directory number | 601-545-4631 | Listed in the City phone directory. |
| Water and Sewer main office | 601-545-4530 | Listed in the City phone directory. |
| After hours Water Plant #2 | 601-545-4630 | Listed in the City phone directory for after-hours water contact. |
| Action Line | 601-545-4500 | Use for water/sewer issue work orders. |
How to Start Hattiesburg Water, Sewer, Garbage and City Services
The City explains that residents are billed monthly for city services. New service setup requires documents and deposit, and some new connection areas need Engineering review.
Residential service
Residential customers need valid photo ID, Social Security card and a $75 deposit to begin service.
Commercial service
Commercial customers need a tax ID number and a $75 deposit. Some commercial accounts may require a higher deposit.
New connection areas
If service was never established before, a new application with Engineering may be required. The City says to allow ten business days for connection.
1
Visit the Billing Office or review City Services
Start with the official City Services page.
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Open City Services or visit the Billing Office at 105 South Park Avenue.
2
Bring required documents
Requirements differ for residential and commercial customers.
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Residential users should bring a valid photo ID, Social Security card and deposit. Commercial users should bring a tax ID number and deposit.
3
Ask about Engineering if service is new to the area
Important for properties where service was never established.
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If water/sewer service has never been established at the property, ask whether a new Engineering application is required and what connection timeline or additional fees may apply.
Hattiesburg Water Bill Too High? Check Leaks, Meter Box and Adjustment Rules
The City says water bills are based on water measured through the meter. If a bill is higher than normal, the City recommends checking for a leak immediately.
Report City-side issue
If a plumber determines a leak is on the City right-of-way, log a request through the Action Line.
Leak adjustment rule
The City says it will adjust the two highest months of consumption after repairs are completed and consumption returns to normal.
| Situation | What to Do | Practical Tip |
|---|---|---|
| Higher than normal bill | Check toilets, faucets, hose bibs, irrigation and meter movement | Act immediately; waiting can increase the next bill too. |
| Water in meter box | Check whether red meter indicator is moving | Movement usually means water is moving through your meter. |
| City-side leak suspected | Submit Action Line request | Use 601-545-4500 and give exact location. |
| Leak repaired | Bring plumbing receipts for parts/services | Adjustment waits until consumption returns to normal. |
| Rental leak | Report leak to landlord immediately | Account holders remain responsible for the bill. |
How to Report a Hattiesburg Water Leak, Sewer Issue or Drainage Concern
The Action Line creates requests as work orders for the responsible City department, including water leaks, sewer issues and drainage-related problems.
Action Line phone
Use for water/sewer issues, garbage/trash/recycling concerns and general city service issues.
Practical Hattiesburg Water Bill Tips That Save Payment Delays, Leak Stress and Wrong-Number Calls
These details matter when paying close to a due date, setting up new service, checking a high bill or reporting a water/sewer issue.
Use the drive-thru when you only need to pay
The drive-thru runs longer than the in-person window, listed as 8 a.m. to 5 p.m.
Use Action Line for service issues
Billing can answer account questions, but Action Line creates work orders for water/sewer issues.
Keep leak repair receipts
The City requires plumbing receipts for parts or services before leak adjustment can be processed.
Bank draft needs a voided check
If you want recurring bank draft, submit a voided check to the Water Billing Office.
Hattiesburg Water Department Bill Pay FAQs
These FAQs match real user intent: online payment, billing phone number, office address, payment hours, mail payment, drop boxes, new service, leak adjustment and Action Line reporting.
QHow do I pay my Hattiesburg MS water bill online?▾
Start from the official City of Hattiesburg Water & Sewer page and use the online billing link listed under Water Bill Payment Methods. Fees apply.
QWhat is the Hattiesburg Water Billing phone number?▾
The Water Billing Office phone number listed on the official Water & Sewer page is 601-545-4634.
QWhere is the Hattiesburg Water Billing Office located?▾
The Water Billing Office is located at 105 South Park Avenue, Hattiesburg, MS 39401.
QWhat are Hattiesburg water bill payment office hours?▾
The City lists in-person payment hours as 8 a.m. to 4 p.m. and drive-thru hours as 8 a.m. to 5 p.m.
QWhere do I mail a Hattiesburg water bill payment?▾
Mail payments to Hattiesburg Water Billing, PO Box 1897, Hattiesburg, MS 39403-1897.
QCan I pay my Hattiesburg water bill by phone?▾
Yes. The City says credit card payments can be made by calling the Water Billing Office at 601-545-4634.
QWhere are Hattiesburg water bill drop boxes?▾
The City lists community drop boxes at Cloverleaf Mall, Starbucks on Hardy Street, the Water Billing Office and downtown at the Engineering Building, 212 West Front Street.
QHow do I start water service in Hattiesburg?▾
Residential customers need a valid photo ID, Social Security card and a $75 deposit. Commercial customers need a tax ID number and deposit. Visit the Water Billing Office or review the City Services page.
QCan I get a Hattiesburg water leak adjustment?▾
The City says it will adjust the two highest months of consumption after the leak is repaired and consumption returns to normal. Bring plumbing receipts for parts, services or both.
QIs WaterBillsPay.org the official City of Hattiesburg website?▾
No. WaterBillsPay.org is an independent informational guide. Always make payments and confirm account rules through official City of Hattiesburg links.
The Safest Way to Pay or Fix a Hattiesburg Water Bill Issue
For normal payment, start from the official City of Hattiesburg Water & Sewer page. For billing questions or phone credit card payment, call 601-545-4634.
For in-person payment or bank draft setup, visit 105 South Park Avenue. For mail payment, use Hattiesburg Water Billing, PO Box 1897, Hattiesburg, MS 39403-1897. For water leaks, sewer issues, drainage or city service work orders, call the Action Line at 601-545-4500.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.