Long Beach Water Department, CA: Bill Pay, Phone, Address & Official Utility Billing Help
Use this practical Long Beach, California guide to pay your water and utility bill through MyUtility Portal, Quick Pay, phone, mail, City Hall, drop box or retail payment locations, contact Utility Billing, request a flexible payment plan, investigate a high water bill, and avoid common portal or PayCode mistakes.
🔒 Official Long Beach Water & Utility Billing Resources
Before You Pay a Long Beach Water Bill, Use MyUtility Portal or an Official City Payment Route
Most users searching “Long Beach Water Department bill pay” need the official payment portal, Quick Pay, utility billing phone number, City Hall address, payment mailing address, payment-plan help, high-water-bill support or retail cash payment locations.
Long Beach utility billing covers water, natural gas, sewer, refuse, recycling and related City utility services. The customer-facing payment system is MyUtility Portal, which includes bill pay, Quick Pay, start/stop/transfer service and flexible payment-plan requests.
Long Beach Utilities also has a separate headquarters at 1800 E. Wardlow Road. For customer bill payment and Utility Services, use the City Hall lobby address at 411 W Ocean Blvd or the official online portal.
Online users
Use MyUtility Portal to pay, Quick Pay, register, start/stop/transfer service and request flexible payment plans.
Cash users
Use City Hall or participating retail locations with the PayCode printed on the back of your utility bill.
High-bill users
Call 562-570-5700 for high water bill investigation and billing support before assuming the bill is wrong.
How to Pay Your Long Beach CA Water and Utility Bill Online
The official online route is MyUtility Portal. You can sign in, register, use Quick Pay, view bill information and manage utility service actions from the same City payment hub.
1
Open the official MyUtility Portal page
Start from LongBeach.gov before entering payment details.
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Open the official City page here: Long Beach MyUtility Portal.
For direct account access, use: MyUtility Portal Login.
2
Choose Sign In, Register, or Quick Pay
Choose based on whether you need full account tools.
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Use Sign In if you already have portal access. Use Register if you need a new MyUtilityPortal login. Use Quick Pay if you want to make a faster payment without full account management.
3
Keep account details ready
The City lists account number and last four SSN digits for online access.
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The payment options page says online access requires your account number and the last four numbers of the Social Security Number. Keep your most recent utility bill nearby before starting.
4
Review payment method
Online payments can use card or electronic check.
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Long Beach lists online payment by Visa, MasterCard, debit card with Visa/MasterCard logo, or electronic check. Review the payment screen before submitting.
5
Save payment confirmation
Important for past-due or service-sensitive accounts.
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Save the confirmation number, email receipt or screenshot. If you have a shutoff notice, unpaid balance or payment arrangement question, call 562-570-5700.
Long Beach Utility Bill Payment Options: Online, Phone, Mail, City Hall, Drop Box and Retail Cash Locations
Long Beach supports multiple official payment routes. Choose based on urgency, payment method, whether you need cash payment and whether you have a PayCode.
| Payment Method | Official Route | Best For | Practical Tip |
|---|---|---|---|
| MyUtility Portal | MyUtility Portal | Online bill payment, Quick Pay, account tools, start/stop/transfer service | Register if you need full account access. |
| Phone payment | 833-408-8405 | 24-hour Visa or MasterCard phone payment | Have account number ready before calling. |
| Customer service phone | 562-570-5700 | Billing help, service connection, high water bill, payment plan | Use when you need account help, not only payment. |
| Mail payment | City of Long Beach, P.O. Box 630, Long Beach, CA 90842-0001 | Non-urgent check or money order payment | Write account number on check or money order. |
| In person at City Hall | 411 W Ocean Blvd, Lobby Level | Cash, check, card, debit or money order with direct support | Hours are 7:30 a.m.–4:30 p.m., Monday–Friday. |
| 24-hour drop box | East side of City Hall | After-hours non-cash payment | Avoid for urgent shutoff notices unless City confirms posting. |
| Retail cash payment | Participating locations | Cash payments near home | Bring your PayCode from the back of your utility bill. |
Long Beach Water Bill Phone Number, Utility Services Address and Hours
Long Beach has different contact points for billing, water department administration, water quality, water conservation and sewer questions. Use the correct one to avoid delay.
Utility Billing phone
Use for billing questions, turn-on service, high water bill investigations, payment plans and utility billing assistance.
Utility Services address
411 W Ocean Blvd, Lobby Level
Long Beach, CA 90802
Use for in-person utility bill payments and customer service.
Payment lobby hours
Monday–Friday
7:30 a.m.–4:30 p.m.
Use for City Hall utility payment lobby support.
Long Beach Utilities headquarters
1800 E. Wardlow Road
Long Beach, CA 90807
562-570-2300
Use for general Long Beach Utilities information, not standard bill payment.
| Need | Official Contact | Practical Note |
|---|---|---|
| Billing questions | 562-570-5700 | Main utility billing support number. |
| Turn on service | 562-570-5700 | Use for starting utility service. |
| High water bill investigation | 562-570-5700 | Call before assuming the bill is incorrect. |
| Water conservation hotline | 562-570-2455 | Email: waterconservation@lbutilities.org. |
| Water quality inquiries | 562-570-2484 | Listed for water quality inquiries. |
| Sewer service non-emergency | SewerService@lbutilities.org | Use for non-emergency sewer questions, comments or feedback. |
Start, Stop or Transfer Long Beach Utility Service
MyUtility Portal supports start, stop or transfer of utility service. Use this official portal instead of sending incomplete details through unrelated forms.
Start service
Use MyUtility Portal or call 562-570-5700 if you need to turn on service at a Long Beach address.
Transfer service
Use portal service tools when moving within Long Beach so your old and new account timing is clear.
Stop service
Use the portal or contact billing support when moving out so final billing responsibility is clear.
1
Open MyUtility Portal
Use the official customer portal for service actions.
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Start here: Long Beach MyUtility Portal.
The portal supports start, stop or transfer of utility service.
2
Prepare account and property details
Helpful before submitting service changes.
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Prepare service address, move-in or move-out date, account holder name, phone number, email, mailing address and your current utility account number if you already have service.
3
Save confirmation
Useful for final bill or service-start disputes.
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Save the confirmation number or screenshot. If service timing is urgent, call 562-570-5700 after submitting the request.
Long Beach Utility Bill Assistance, Flexible Payment Plans and High Water Bill Help
If you cannot pay in full, Long Beach Utilities says customers may request payment arrangements through MyUtility Portal or by calling 562-570-5700.
Flexible payment plans
Long Beach Utilities says customers struggling with unpaid balances or new high utility bills can request a flexible payment plan.
High water bill investigation
Call 562-570-5700 to ask for high water bill investigation instead of guessing whether the usage is correct.
Assistance programs
Long Beach Utilities lists assistance options such as flexible payment plans, low-income gas discount, senior/disability discount and LIHEAP information.
Long Beach Water Bill Too High? Check Usage, Leaks, Portal Data and Payment Status First
A high utility bill can come from water usage, leaks, sewer/refuse charges, gas charges, unpaid balance, estimated or updated usage data, payment-plan balance or payment posting issues.
Check for private leaks
Inspect toilets, irrigation, hose bibs, water heater area, damp walls, wet yard spots and continuous meter movement.
Use portal data
The MyUtilityPortal launch notice says the portal provides real-time, hourly utility usage data, which helps investigate unusual spikes.
Call with specifics
Prepare account number, bill month, previous amount, current amount, known leaks, repair dates and payment confirmation details.
Practical Long Beach Water Bill Tips That Save Time, Payment Confusion and Portal Problems
These details matter when you are paying close to a due date, using retail cash payment, checking a high bill or trying to register for the newer portal.
Bring the right PayCode for cash payments
Retail cash locations require your unique PayCode printed on the back of the utility bill. Do not use someone else’s PayCode.
Use City Hall for urgent in-person help
If you need billing support plus payment, City Hall lobby service is safer than a retail cash location because staff can review account issues.
Create the new portal login before a deadline
Active utilities customers had to create a new MyUtilityPortal login after the portal launch, so do not wait until the bill is due.
Use flexible plans before shutoff stress
Payment arrangements are easier to manage before the account reaches a serious unpaid-balance stage. Call or apply through the portal early.
Long Beach Water Department Bill Pay FAQs
These FAQs match real user intent: online payment, phone number, address, hours, mail payment, drop box, retail cash payment, payment assistance and high-water-bill help.
QHow do I pay my Long Beach CA water bill online?▾
Use the official City of Long Beach MyUtility Portal. The portal supports bill payment, Quick Pay, start/stop/transfer service and flexible payment-plan requests.
QWhat is the Long Beach water bill phone number?▾
For utility billing, turn-on service, billing questions and high-water-bill investigations, call 562-570-5700.
QCan I pay my Long Beach utility bill by phone?▾
Yes. Long Beach lists 24-hour Visa or MasterCard credit/debit card phone payment at 833-408-8405. Customers can also call 562-570-5700 for utility billing assistance.
QWhere is Long Beach Utility Services located?▾
Utility Services is listed at 411 W Ocean Blvd, Lobby Level, Long Beach, CA 90802.
QWhat are Long Beach Utility Services payment hours?▾
The City lists in-person utility payment hours as 7:30 a.m. to 4:30 p.m., Monday through Friday.
QWhere do I mail a Long Beach utility bill payment?▾
Mail payments with your account number on the check or money order to City of Long Beach, P.O. Box 630, Long Beach, CA 90842-0001.
QDoes Long Beach have a utility bill drop box?▾
Yes. The City says there is a 24-hour drop box for payments on the east side of City Hall.
QCan I pay a Long Beach utility bill with cash at retail locations?▾
Yes. Long Beach says customers can pay with cash at participating retailers such as 7-Eleven, CVS, Walgreens, Food4Less and Ralphs using the PayCode printed on the back of the utility bill.
QWhat if I cannot pay my Long Beach utility bill in full?▾
Long Beach Utilities says customers may request a payment arrangement through MyUtility Portal or call 562-570-5700. Flexible payment plans may allow repayment over time.
QIs WaterBillsPay.org the official Long Beach Utilities website?▾
No. WaterBillsPay.org is an independent informational guide. Always make payments and confirm account rules through official City of Long Beach or Long Beach Utilities links.
The Safest Way to Pay or Fix a Long Beach Water Bill Issue
For normal online payment, use the official Long Beach MyUtility Portal. For payment options, use the City’s official How to Pay Your Utility Bills page.
For billing questions, turn-on service, high-water-bill investigation or payment arrangement help, call 562-570-5700. For in-person utility payment, visit 411 W Ocean Blvd, Lobby Level, during posted payment hours.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.