EWSU Bill Pay, Reconnect & Leak Help
Use this practical Evansville Water and Sewer Utility guide when you need to pay a bill, call customer service, report an emergency, use a kiosk, start or stop service, request a payment arrangement, apply for assistance, or handle a high bill caused by a leak.
The goal is simple: show the exact official action, the phone number, the timing rule, and the mistake to avoid before you pay.
Do This First If You Need To Pay Today
Use MyWater EWSU. One-time pay needs account number and ZIP code.
Open MyWaterCall 812-458-2242, 8 a.m.–4:30 p.m. CDT, Monday–Friday.
Phone rulesPay past due, submit reconnect form, then contact EWSU with confirmation.
Reconnect stepsFor discolored water, line break, or sewer emergency, call 812-421-2130.
Emergency stepsFix the leak first, then request adjustment within the deadline.
Leak helpEvansville Water Department Quick Facts
Customer service
812-436-7846. Phone hours are Monday–Friday, 7:30 a.m.–4:00 p.m.
Phone payment
812-458-2242. Managed by Smart Energy Water. Available 8 a.m.–4:30 p.m. CDT Monday–Friday.
Emergency line
812-421-2130 for discolored water, water line break, or sewer emergency at any time.
Office
Civic Center, Room 104, 1 N.W. Martin Luther King, Jr. Boulevard, Evansville, IN 47708-1833.
Lobby hours
Customer Service lobby is listed Monday–Friday, 7:30 a.m.–4:00 p.m.
Online one-time pay
Use account number and ZIP code. Payment methods include checking/savings, MasterCard, Visa, Discover, ATM card, and debit card.
What EWSU covers
EWSU manages water/sewer service and also manages the City’s street sweeping and trash/recycling contracts.
Evansville Water Bill Payment Options Compared
Pick your payment method by urgency, proof, posting time, and whether your service is active or disconnected.
| Payment method | Official detail | Best for | Watch out |
|---|---|---|---|
| MyWater online account | Sign in through MyWater EWSU to pay and manage account details. | Regular customers, usage review, account history, saved access. | Use the official mywater.ewsu.com route, not a random search ad. |
| One-time online payment | Enter account number and ZIP code, accept terms, then enter payment information. | Quick payment without full account work. | Confirm account number and ZIP before submitting. |
| Phone payment | Call 812-458-2242. Available 8 a.m.–4:30 p.m. CDT Monday–Friday. | Customers who prefer phone payment or cannot access browser checkout. | Not the same as Customer Service phone number. |
| Drop box | Drop box along the drive in front of the Civic Center at 1 NW Martin Luther King Jr. Blvd. | After-hours check/money-order style payment. | Include payment stub. Payments are retrieved before 8 a.m. next business day. |
| Old National Bank pay stations | Available at select Evansville branches in lobby or drive-thru during banking hours. | Customers near a listed bank location. | Use regular banking hours and bring account/bill details. |
| Bill payment kiosks | Use cash, check or credit card. Scan bill barcode or enter eight-digit account number. | Cash/check/card users near downtown Evansville locations. | Know exact kiosk availability before going. |
| Mail to Evansville Water and Sewer Utility, P.O. Box 19, Evansville, IN 47740. | Non-urgent payment with stub and envelope. | Mail is risky close to due date or disconnect deadline. | |
| Customer Service office | Civic Center, Room 104. In-person payment Monday–Friday, 7:30 a.m.–4:00 p.m. | Disconnected service, posting questions, account confusion, in-person help. | Check office hours before visiting. |
Phone Payment vs Customer Service: Use the Right Number
Pay by phone
812-458-2242. Use this for payment by phone through Smart Energy Water. It is available 8 a.m.–4:30 p.m. CDT Monday–Friday.
Billing or service questions
812-436-7846. Use this for customer service, arrangements, disconnected service questions, start/stop service, assistance questions, and account problems.
EWSU Kiosks and Old National Bank Pay Stations
| Location type | Address | Availability / use |
|---|---|---|
| Civic Center kiosk | 1 NW Martin Luther King, Jr. Boulevard | Listed as available anytime. Near the main entrance. |
| The Potter’s Wheel kiosk | 333 Jefferson Avenue | 8 a.m.–5 p.m. Tuesday–Friday; 9 a.m.–11 a.m. Saturday; 9 a.m.–1 p.m. Sunday. |
| Mike’s Food Mart kiosk | 407 E. Riverside Drive | 8 a.m.–10 p.m. daily. |
| Old National Bank pay stations | 4500 Washington Ave; 961 Washington Ave; 3888 First Ave; 2121 W. Franklin St; 3535 N. Green River Rd; 5124 Pearl Dr. | In-person payments in lobby or drive-thru during regular banking hours. |
Drop Box, Mail and Office Payment Details
Drop box
The drop box is along the drive in front of the Civic Center at 1 NW Martin Luther King Jr. Blvd. Include your payment stub.
Evansville Water and Sewer Utility, P.O. Box 19, Evansville, IN 47740. Use the return envelope or your own envelope.
In person
EWSU Customer Service Office, Civic Center Room 104, 1 NW Martin Luther King Jr. Blvd. Monday–Friday, 7:30 a.m.–4 p.m.
MyWater EWSU App and Online Account
Use for routine account work
MyWater EWSU is the main account route for viewing account details, paying bills, and managing utility information.
One-time payment
For one-time online pay, enter account number and ZIP code. Then choose checking/savings or supported card options.
Use for alerts
If you use the app, keep contact information updated so billing, advisory, and account notices reach you.
Disconnected Service or Disconnect Notice: What To Do
Before disconnect date, act early
EWSU says customers who receive a disconnect notice must pay within 14 days or service will be disconnected. If you cannot pay, contact Customer Service before the disconnect date.
Request arrangement before the deadline
Use the payment arrangement form online, but allow two days before the scheduled disconnection date for processing. Extensions are not permitted after the disconnect date passes.
If already disconnected, pay past due
Pay the full amount of past-due charges shown on your disconnect notice through the MyWater EWSU portal.
Submit reconnect service form
You need your account number, amount paid, and payment confirmation. Reconnections typically occur the same day but can take up to 24 hours.
Turn off faucets and valves
At reconnection, make sure valves and faucets are off to avoid running water. EWSU notes a $45 reconnect fee will be added to the account.
Start, Stop, Move-Out, Irrigation and Split Service
| Task | What EWSU asks you to do | Practical note |
|---|---|---|
| Move-in / start service | Complete the move-in service form to start service in your name. | Renters may be asked to upload a lease agreement or photo of the lease. |
| Move-out / stop service | Complete the move-out service form for an existing location. | Do this before leaving so final billing and responsibility are clear. |
| Irrigation account | Use the irrigation service form to activate or deactivate existing irrigation service. | EWSU notes a deposit is added to the first month’s bill after activation and reimbursed on the last bill of the season. |
| Split meter service | Apply if you use a sprinkler system, own a pool, or water the lawn regularly and want to avoid increased sewer charges. | Water diverted through split meter is not assessed a sewer fee, but split service has meter/inspection/application costs and standard base water rate. |
Evansville Water Bill Relief, Leak Repair and Assistance
Bill Relief Program
If approved, a $30 credit can be applied monthly for up to 12 months. Funding is offered through the end of 2026 or until funds are depleted.
Leak Repair Program
Income-qualified customers may get a home assessment and up to $1,000 in small repairs to water systems and fixtures.
Payment assistance
Use EWSU customer support programs and payment assistance resources before the account reaches disconnection.
High Bill, Leak Repair and Leak Adjustment
Leak adjustment deadline
EWSU says leak adjustment claims must be made within 90 days after the bill is mailed for the bill where the leak first appeared. No refund over six months is allowed.
Proof to attach
Submit receipts for plumbing supplies, plumber invoice, photos, or repair documentation. Include the tracking number if you submit the form online.
| Situation | Eligible / not eligible clue | What to do |
|---|---|---|
| Pipe, crawl space, concrete floor, or service pipe leak | May be eligible after repair, but owner/tenant is responsible to fix most leaks. | Repair first, collect documents, submit leak adjustment within deadline. |
| Swimming pool, washing vehicles, watering sod | EWSU says these types of increased water use are not eligible for adjustment. | Use usage tips and consider split meter/irrigation planning if appropriate. |
| Vandalism or neglect | Adjustments are not made for vandalism or neglect. | Contact EWSU if you believe the situation is different, but do not assume adjustment. |
| Meter tampered with or turned on/off by someone other than EWSU | EWSU lists this as a problem for adjustment eligibility. | Do not access the meter. Contact EWSU for official help. |
| Second leak adjustment same year | Only one adjustment per year per meter may be considered. | Fix leaks quickly and monitor usage to avoid repeated high-bill cycles. |
Understanding Your EWSU Bill
100-gallon billing
EWSU bills every 100 gallons of water used. Remaining gallons carry over to the next month.
Usage history
Your bill includes water usage and a usage history section showing the past 12 months.
Estimated usage
Usage may show as “Estimated” when meter data cannot transmit, often due to a damaged or obstructed meter pit cover.
| Bill section | What it tells you | User action |
|---|---|---|
| Account information | Account number, bill number, due date, and bill total. | Use it for online pay, kiosk pay, support calls, and reconnect forms. |
| Billing summary | Previous balance and current balance, including service charges and taxes. | Check this when you think a payment did not post. |
| Meter readings | Current reading minus previous reading calculates total water use. | Use this for high-bill checks before assuming rates changed. |
| Water usage | Monthly water usage in 100-gallon billing increments. | Look for unusually high usage or estimated readings. |
| Message center | Timely information for EWSU customers. | Read notices before ignoring bill changes or advisories. |
Water, Sewer, Discolored Water and Backup Emergency
Emergency number: Call 812-421-2130 for discolored water, water line break, or sewer emergency at any time. For sewer backup, EWSU says emergency crews are on call 24 hours a day, 7 days a week.
Plug drain openings if safe
For sewer backup, EWSU tells customers to plug drain openings, then call the emergency number.
Call 812-421-2130
Be ready to explain timing, location, whether neighbors are affected, and which properties may be at risk.
Check whether it is widespread
EWSU may encourage you to ask neighbors if the backup is widespread in your neighborhood.
Document before cleanup
Take photos, keep plumber and cleanup invoices, and write down when the problem started.
Local Evansville Tips That Prevent Bill Problems
Use the 4 p.m. posting cutoff
If payment timing matters, pay before 4 p.m. and save proof. Payments after 4 p.m. may not post until two business days later.
Disconnected service needs follow-up
After paying disconnected service, contact Customer Service or use the reconnect process with confirmation details. Payment alone is not the whole reconnection step.
Use kiosks for flexible hours
The Civic Center kiosk is listed as anytime, while Mike’s Food Mart is listed 8 a.m.–10 p.m. daily. These can help if office hours do not work.
Apply for help before shutoff
Payment arrangements and assistance work better before the disconnect date. EWSU says extensions are not permitted after the disconnect date has passed.
Use leak repair before repeating high bills
If income-qualified, the Leak Repair Program may fix small leaks up to $1,000 and reduce future bills more than a one-time adjustment.
Do not promise a leak adjustment
Adjustment rules exclude some usage, including filling pools, washing vehicles, watering sod, vandalism, neglect, and some meter issues.
Evansville Water Customer Service Map and Visit Planning
Use the map for the Civic Center customer service office and drop-box area. Verify hours before going near holidays, weather events, or service advisories.
Customer Service office
Civic Center, Room 104, 1 N.W. Martin Luther King Jr. Boulevard.
Lobby hours
Monday–Friday, 7:30 a.m.–4:00 p.m.
Before driving
Call 812-436-7846 for account questions or 812-421-2130 for urgent water/sewer emergencies.
Official EWSU Links Used in This Guide
Evansville Water Department Bill Pay FAQs
How do I pay my Evansville water bill online?
Use the official MyWater EWSU portal. For one-time online payment, enter your account number and ZIP code, agree to the terms, and pay using checking, savings, MasterCard, Visa, Discover, ATM card or debit card.
What is the EWSU customer service phone number?
Call 812-436-7846 for Evansville Water and Sewer Utility Customer Service. Phone hours are Monday through Friday, 7:30 a.m. to 4:00 p.m.
What number do I call to pay an EWSU bill by phone?
Call 812-458-2242 for phone payment managed by Smart Energy Water. It is available 8 a.m. to 4:30 p.m. CDT Monday through Friday.
Where is the EWSU Customer Service office?
The office is inside the Civic Center, Room 104, at 1 N.W. Martin Luther King, Jr. Boulevard, Evansville, Indiana 47708-1833.
When will my Evansville water bill payment post?
EWSU says payments made before 4:00 p.m. post to the account the next business day. Payments made after 4:00 p.m. post in two business days.
What should I do if my water service was disconnected?
Pay the full past-due amount shown on the disconnect notice, complete the reconnect service form with account number, amount paid and payment confirmation, and contact EWSU Customer Service if needed. Reconnection typically occurs the same day but can take up to 24 hours, and a $45 fee is added to the account.
How do I avoid disconnection after receiving a notice?
Pay within 14 days after receiving the disconnect notice or contact EWSU before the scheduled disconnect date to ask about assistance or payment arrangements. If using the online arrangement form, allow two days before the disconnect date for processing.
Can I get help paying my EWSU bill?
Yes, eligible customers may apply for customer support programs. The Bill Relief Program can provide a $30 monthly credit for approved accounts, and the Leak Repair Program may provide eligible repairs up to $1,000 for income-qualified households.
How do I request a leak adjustment from EWSU?
Submit the leak adjustment request within 90 days after the bill is mailed for the bill where the leak first appeared. Attach repair proof such as plumber invoices, plumbing supply receipts, photos, or other repair documentation.
What is the EWSU emergency number?
Call 812-421-2130 at any time to report discolored water, a water line break, or a sewer emergency.
Where can I pay at an EWSU kiosk?
Kiosks are listed at the Civic Center Complex near the main entrance, The Potter’s Wheel at 333 Jefferson Avenue, and Mike’s Food Mart at 407 E. Riverside Drive. Kiosk hours vary by location.
Is WaterBillsPay.org the official EWSU website?
No. This is an independent informational guide. Use official EWSU pages and MyWater EWSU for live payment, account status, fees, assistance and service decisions.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.