Elizabethton Water Bill & Service Help
Need to pay a City of Elizabethton water/sewer bill, use Quick Pay, call billing, understand 2025–2026 rates, start or stop service, check a high bill, use My Water Advisor, or report a water leak? This guide gives the action first and keeps official links close to each step.
Quick Answer: Pay, Call or Report
Use the official Municipal Online Services utility portal. Quick Pay needs only your account number.
Open utility portalAutomated Pay By Phone for Water Utilities: 1-866-306-8558.
Payment optionsCall 423-547-6200 or Water & Sewer billing at 423-542-1519.
Contact detailsReport service problems and water leaks to 423-547-6300.
Emergency helpHow to Pay an Elizabethton Water/Sewer Bill Online
Open the official utility portal
Start from the City-linked Elizabethton Utilities payment portal. This is the safest route for City of Elizabethton water/sewer accounts.
Choose Quick Pay or sign in
Use Quick Pay if you simply need to pay with your account number. Sign in/register if you want account details, single or multi-account management, and multi-bill pay.
Check provider and account number
Confirm your bill says City of Elizabethton. Nearby providers exist, and a wrong-provider payment can delay your account credit.
Use an accepted payment type
The portal lists Visa, MasterCard and Discover as accepted. It also states American Express is not accepted for utility payments.
Save your confirmation
Keep confirmation number, payment date, amount, account number and screenshot. For balance questions after paying, call Water & Sewer billing or Utility Billing.
Quick Pay vs Sign In: Pick the Right Portal Option
Use Quick Pay when…
- You only need to make one payment.
- You have the correct account number.
- You do not need usage history or account tools.
- You are helping someone pay one bill and can verify the service address.
Use sign in/register when…
- You want to view account details.
- You manage multiple accounts.
- You want multi-bill pay.
- You want payment and usage history.
Elizabethton Water Bill Payment Options
| Method | Official detail | Best for | Important warning |
|---|---|---|---|
| Online utility portal | Quick Pay, sign in/register, view and pay water/sewer accounts, and view payment/usage history. | Most routine water/sewer bill payments. | Account number is needed for one-time payment. |
| Automated phone payment | Water Utilities Pay By Phone: 1-866-306-8558. | Phone payment when you have your account number. | Have account number ready before calling. |
| In-person utility payment | Portal notice says all utility payments must be made at the drive-thru. | Customers who need local in-person payment help. | City Hall walk-in accepts taxes, permits, fines and business licenses; utility payments are handled through drive-thru guidance. |
| Night drop | Night drops are listed at City Hall, 136 S. Sycamore Street, and Elizabethton Electric Department, 400 Hatcher Lane. | After-hours check or document drop-off. | For urgent cutoff timing, call billing instead of relying only on a drop box. |
| Traditional utility options reference mail payment and City address resources. | Routine non-urgent payment. | Mail is risky if the due/cutoff date is close. | |
| Bank Draft | The rate sheet notes Bank Draft will not pay any current bill due; current bills must be paid in full at the cashier. | Future monthly draft after setup. | Do not assume a new bank draft setup pays the current bill. |
Elizabethton Water Phone, Email, Address and Hours
Utility Billing
423-547-6200
Billing questions, city utility contact and Water Resources billing concerns.
Water & Sewer billing
423-542-1519
Account balance and water/sewer billing questions.
utilitybilling@cityofelizabethton.org
Use for non-emergency written billing questions.
City address
136 S. Sycamore St.
Elizabethton, TN 37643.
2025–2026 Elizabethton Water and Sewer Rates
Use the official rate table for final billing. These rate details are useful when a bill looks high, when comparing inside-city and outside-city accounts, or when starting service.
| Charge | Inside City (M01) | Outside City (R01) | What users should check |
|---|---|---|---|
| Water minimum charge, 1,000 gallons or less | $21.95 per thousand | $28.84 per thousand | Minimum bills are charged even if no water was used. |
| Water above 1,000 to 500,000 gallons | $5.07 per thousand | $8.95 per thousand | Most residential high-bill questions start in this usage range. |
| Water above 500,000 to 1,000,000 gallons | $3.25 per thousand | $5.61 per thousand | Large commercial or high-use accounts should verify tier and meter details. |
| Water above 1,000,000 gallons | $3.13 per thousand | $5.25 per thousand | High-volume users should confirm current rate category with billing. |
| Sewer minimum charge, not taxed | $21.32 per thousand | $26.13 per thousand | Sewer minimum can apply even when usage is low. |
| Sewer 0 to 9,000 gallons | $3.67 per thousand | $6.88 per thousand | Check whether sewer service is inside or outside city classification. |
| Sewer over 9,000 gallons | $3.67 per thousand | $5.01 per thousand | Large use can affect both water and sewer line items. |
Billing Cycles, Due Dates, Cutoff Dates and Bank Draft Detail
| Cycle / account range | Reading date | Mailing date | Due date | Cutoff date |
|---|---|---|---|---|
| Cycle 1, accounts 001–016 | 20th–30th | 10th | 20th | 30th |
| Cycle 2, accounts 017–033 | 1st–10th | 20th | 30th | 10th |
| Cycle 3, accounts 034–062 | 10th–20th | 30th | 10th | 20th |
If the due date falls on a weekend
The rate table says if the due date is a Saturday or Sunday, the bill is due the following Monday.
Bank Draft does not pay current bill
The rate table says Bank Draft will not pay any current bill due. The current bill must be paid in full at the cashier.
Deposits, Service Charges, Same-Day Turn-On and Disconnect Fees
| Fee item | Inside City (M01) | Outside City (R01) | Practical note |
|---|---|---|---|
| Owner deposit | $40 | $80 | Deposit amounts shown are for 5/8” meter only. |
| Owner service charge | $15 | $25 | Service charge can differ by inside/outside city status. |
| Renter deposit | $60 | $120 | Renters should confirm any ID/lease requirements with billing. |
| Renter service charge | $15 | $25 | Ask if any same-day fee applies. |
| Same-day service charge | $35 additional | Otherwise, turn-on will be next business day. | |
| Disconnect fee for non-payment | City $35 | County $45 | Confirm total due before paying if the account is near cutoff or already disconnected. |
Start, Stop, Hook-Up or Disconnect Service
Starting service
Call Utility Billing at 423-547-6200 or Water & Sewer billing at 423-542-1519. Ask what deposit, service charge, ID, lease, ownership proof, and turn-on timing apply.
Stopping service
Before moving, ask billing how to stop service, what date will be used, and where the final bill will be sent.
Bank Draft setup
Bank Draft is useful for future bills, but it does not pay a current bill that is already due. Pay the current balance separately.
High Elizabethton Water Bill Checklist
Compare the billing cycle
Check which cycle your account is in, the reading date, mailing date, due date and cutoff date. A longer usage period can make a bill look unusual.
Check common leaks
Running toilets, outdoor spigots, irrigation, water heater valves, pressure reducing valve issues and hidden service-line leaks can increase water and sewer charges.
Use AMI / My Water Advisor
The City provides My Water Advisor portal login instructions for customers using AMI usage tools. This helps narrow down when usage changed.
| Bill clue | Likely reason | Best next step |
|---|---|---|
| Minimum bill with little or no use | The rate sheet says minimum bills are charged even if no water was used. | Ask billing about Water Bill Vacation if away for months. |
| Water and sewer both increased | Actual usage increased, often due to leak, irrigation, extra occupants or fixture problem. | Check My Water Advisor usage and inspect fixtures before calling. |
| Outside-city account is higher | Outside City (R01) rates and deposits are higher than Inside City (M01) on the rate table. | Confirm the customer class and service location classification with billing. |
| Bank draft did not cover bill | The rate sheet says Bank Draft will not pay any current bill due. | Pay the current bill separately and confirm future draft setup. |
| No water pressure | Service problem, leak, flushing, line repair or pressure issue. | Call Water Resources/service problem number: 423-547-6300. |
My Water Advisor / AMI Usage Portal Help
Login detail to prepare
The City’s AMI portal instructions say to enter the account number including dashes and use the account holder’s name. Keep a bill copy nearby to avoid typing the wrong number.
Why it matters
Usage history helps you spot whether a high bill came from one day, continuous flow, seasonal use, a repair period, or normal household change.
Water Leak, Service Problem, No Pressure or After-Hours Emergency
Service problem / leak
To report a service problem or water leak, call 423-547-6300.
After-hours emergency
Use 423-547-6300 for nights, weekends and holidays water emergencies.
Billing only
If the issue is balance, payment confirmation, due date or cutoff fee, call billing instead of the emergency line.
Elizabethton Water Quality Reports
Annual CCR
The City’s Water Quality Reports page explains that state and federal rules require every community water system to develop an annual Consumer Confidence Report.
Recent reports
The City’s document center lists annual water quality reports, including recent 2024 and 2025 report entries.
Water Resources
Use the City’s Water Resources pages for water treatment, construction, flushing, AMI and water quality resources.
Wrong Provider Warning: City vs Nearby Utility Districts
Check your bill before paying
Elizabethton-area searches can mix City of Elizabethton with nearby utility districts. Pay the City portal only if your bill says City of Elizabethton.
Nearby names on the City rate sheet
The rate table lists surrounding utility offices such as Blue Springs, First Utility, Hampton Utility, Johnson City, North Eliz Water, Siam Utility and South Eliz Utility.
| Nearby utility name | Phone shown on rate sheet | Address / note shown |
|---|---|---|
| Blue Springs | 474-2004 | 1579 Blue Springs Rd |
| First Utility | 474-2154 | 101 Scott Lane |
| Hampton Utility | 725-2112 | 203 Main Street, Hampton, TN |
| Johnson City | 434-6065 | Check Johnson City utility billing if your bill says Johnson City. |
| North Eliz Water | 543-2400 | Hwy 91 |
| Siam Utility | 542-6867 | 2483 Siam Rd |
| South Eliz Utility | 542-8588 | 1520 Gap Creek Rd |
Mini Decision Tool: What Should You Do Next?
Elizabethton Utility Billing Map and Visit Planning
Use this map for city utility office orientation. Call first for active leaks, no-pressure issues, cutoff questions or account-specific billing problems.
City address
136 S. Sycamore St., Elizabethton, TN 37643.
Billing contact
Utility Billing: 423-547-6200. Water & Sewer billing: 423-542-1519.
Before visiting
Bring account number, service address, payment proof, ID if starting service, and any lease or ownership documentation if requested.
Official Elizabethton Water and Utility Links
Elizabethton Water Department FAQs
How do I pay my Elizabethton water bill online?
Use the official Elizabethton Municipal Online Services utility portal. Quick Pay needs your account number and does not require login. Sign in/register if you want account details, multi-account tools or multi-bill pay.
What is the Elizabethton Water & Sewer billing phone number?
The utility portal lists Water & Sewer billing at 423-542-1519.
What is the general Elizabethton utility billing phone number?
For utility billing questions or concerns, call 423-547-6200.
What is the Elizabethton water pay-by-phone number?
The Municipal Online Services home page lists Automated Pay By Phone for Water Utilities as 1-866-306-8558. Have your account number ready.
What email can I use for Elizabethton utility billing?
The utility portal lists utilitybilling@cityofelizabethton.org for utility billing contact.
What are Elizabethton utility office hours?
The utility portal lists office hours as Monday through Friday from 8 a.m. to 5 p.m.
Where is the City of Elizabethton utility office?
The City lists 136 S. Sycamore St., Elizabethton, TN 37643.
Who do I call for an Elizabethton water leak or no pressure?
To report a service problem or water leak, call 423-547-6300. Use this number for urgent water-service problems, especially after hours.
Does the Elizabethton utility portal accept American Express?
No. The portal says Visa, MasterCard and Discover are accepted and American Express is not accepted.
What is the 2025–2026 minimum city water/sewer/garbage bill?
The 2025–2026 rate table lists the City minimum bill as $60.41 for water, sewer and garbage. It also notes minimum bills are charged even if no water was used.
Does Bank Draft pay my current Elizabethton water bill?
No. The rate table says Bank Draft will not pay any current bill due; the current bill must be paid in full at the cashier.
Is WaterBillsPay.org the official City of Elizabethton website?
No. This is an independent informational guide. Use the official City of Elizabethton and Municipal Online Services links for actual payments and account-specific support.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.