Cleburne Utility Bill & Water Service Help
Need to pay a City of Cleburne water bill, use the online portal, call the phone payment line, set up bank draft, ask for an extension, schedule a disconnect or report a water/sewer problem? This guide puts the official details into quick task boxes.
Do This First If You Just Want To Pay
Use the Cleburne Municipal Online Payments utility page to pay online any time.
Open portalIf you have not received your first bill, the City says to enter $10 in the “last payment” space.
Portal detailsCall 866-341-9322 to pay by credit/debit card and hear real-time balance and due date.
Phone payCall 817-645-0919 for restoration. Contact before 3 p.m. for same-day restore request.
Restore rulesCleburne Water Bill Payment Options
Cleburne Utility Billing records, bills and collects for water, sewer and sanitation services. Pick the payment method based on timing, proof and whether you need staff help.
| Method | Official detail | Best for | Smart tip |
|---|---|---|---|
| Online payment portal | Pay through Municipal Online Payments any time of day. Creating an online account lets you view monthly billings, payment history and water consumption. | Regular customers, payment history, consumption review and online receipts. | If you are a new customer without a first water bill, enter $10 in the “last payment” space. |
| Phone payment | Call 866-341-9322. Customers can pay by credit or debit card and hear real-time balances and due dates. | Customers who prefer phone payment or need due-date/balance check. | Keep the confirmation number, especially if close to disconnection timing. |
| In person | Visit Utility Billing at 418 W. Henderson St. Monday–Friday, 8 a.m.–5 p.m. | Payment extensions, account inquiries, service setup, re-reads and staff help. | Use the drive-thru if you do not want to get out of your vehicle. |
| Night drop | Night drop is available for after-hours payment. | Non-urgent check or money order payment after office hours. | Do not use night drop for urgent same-day restoration unless Utility Billing tells you it is safe. |
| Utility Billing contact area lists 418 W. Henderson St., P.O. Box 657, Cleburne, TX 76033. | Routine check or money order payment. | Mail early and include account details. The City FAQ says temporary checks are not accepted. | |
| Automatic bank draft | Bank draft pulls the bill from your bank account each month on the due date. The City says to attach a voided check with the application. | Customers who want to avoid missing due dates. | Confirm the first draft date and keep money available on the due date. |
Online Portal: Login vs Quick Payment
Create an online account when…
- You want to view monthly billings.
- You need payment history later.
- You want to check water consumption.
- Your bill seems high and you need usage context.
- You want a cleaner long-term payment record.
Use faster payment when…
- You already know the balance and due date.
- The account number and service address match your bill.
- You do not need payment history.
- You are not disputing a high bill.
- You can save your receipt immediately.
Cleburne Utility Billing Phone, Office, Mail and Hours
Utility Billing
817-645-0919
Use for bill questions, payment extensions, new service, transfers, account balances and restoration help.
Pay by phone
866-341-9322
Credit/debit card payment with real-time balances and due dates.
Leaks / repairs
817-645-0946
Use during regular hours for water or sewer problems and repair-related issues.
After hours
817-645-0972
Use for after-hours water or sewer emergencies.
Utility Billing office
418 W. Henderson St.
P.O. Box 657
Cleburne, TX 76033
Hours: Monday–Friday, 8 a.m.–5 p.m. The office is closed on City holidays.
City contact context
City of Cleburne
10 N. Robinson St.
Cleburne, TX 76031
City main phone: 817-645-0900. Utility Billing is the correct route for water/sewer/trash account questions.
Fees, Late Charges, Deposits and Accepted Payments
| Item | Official detail | What it means for you |
|---|---|---|
| Late charge | A late fee is added the next business day after the due date printed on the bill. The FAQ lists late fees at 10%. | Do not wait until the next day after due date if you are trying to avoid late charges. |
| Disconnection notice | A disconnection notice is mailed with a disconnection date set for seven days later. | Call or visit before the disconnection date if you need an extension. |
| Extension | The FAQ says extensions may be offered if you call or come in by the disconnection date. It can be extended for an additional 10 calendar days. | Ask early; do not wait until after the date on the notice. |
| Credit card office fee | The FAQ lists a $1.50 fee for Visa/MasterCard credit card payments. | Confirm any fee on the final payment screen or with staff before paying. |
| Deposits | Deposits for residential or commercial accounts are listed between $75 and $225, depending on meter size. | Budget deposit before new service setup. |
| Application / transfer fee | The FAQ lists application and transfer fees at $10. | Ask Utility Billing which fee applies to your move or new account. |
| Returned check | Returned check fee is listed at $25. | Check bank details carefully before bank draft or check payment. |
| Disconnect fee | Disconnect fee is listed at $25. | Late payment can create more than one extra cost. |
| Temporary checks | The FAQ says temporary checks are not accepted. | Use another accepted payment method if you only have temporary checks. |
Billing Zones and Monthly Due Dates
Cleburne Utility Billing says the city is divided into five billing zones, and each zone has a different due date.
| Billing zone | Monthly due date | Practical reminder |
|---|---|---|
| Zone 1 | 4th | Set reminder before the 4th, not on the day itself. |
| Zone 2 | 11th | Good bank-draft candidate if you often forget mid-month bills. |
| Zone 3 | 18th | Check account balance after any holiday or weekend timing. |
| Zone 4 | 25th | Do not wait until a late-month weekend if using mail or night drop. |
| Zone 5 | 27th | Set alerts because this is close to month-end budget timing. |
Automatic Bank Draft: When It Helps
Drafts on due date
The City says automatic bank drafting pulls the bill from your bank account each month on the due date.
Voided check
The application is available online or in person, and the City reminds customers to attach a voided check.
Check first draft
Confirm when the first draft begins. You may still need to pay a current bill manually if setup is not active yet.
Payment Extensions and Account Inquiries
Useful official detail: Utility Billing can provide account balance, accept payments, grant payment extensions, set up new water, sewer and trash accounts, generate work orders for re-reads, and transfer utility services within city limits.
Call before disconnection date
If you need an extension, call or visit by the disconnection date shown on the notice.
Bring account info
Have account number, service address, bill amount, due date and phone number ready.
Save proof
Keep names, dates, extension details, payment receipts and confirmation numbers.
If Cleburne Water Service Is Disconnected
Pay through an official route
Use the online portal, phone payment, office, drive-thru or another City-approved method. Keep the confirmation number.
Call Utility Billing
The City says if your service is disconnected, you need to contact the office at 817-645-0919 to have service restored.
Call before 3 p.m. for same-day restoration
The official payment page says to contact the office before 3 p.m. if you want same-day restoration.
Know the after-3 p.m. charge
After 3 p.m. and before 5 p.m., the City page says there is an additional charge of $50.
Start, Transfer or Stop Water/Sewer/Trash Service
New service
Cleburne Utility Billing sets up new water, sewer and trash accounts. Trash services are included with an approved water application.
Transfer service
Utility Billing can transfer utility services within city limits and generate work orders when needed.
Schedule water turnoff
The FAQ says you may call or visit during business hours to schedule a disconnect or transfer. Emergency after-hours turnoff uses 817-645-0972.
Cleburne Water and Wastewater Rates: What To Check
The official rate page explains base charges and usage charges. Always verify the current rate page before making a billing dispute because rate pages and fee schedules can be updated.
| Charge type | Official detail shown | What it means |
|---|---|---|
| Water base charge | Depends on meter size. A 3/4-inch meter is shown at $22.87, a 1-inch meter at $40.48, and 1 1/2-inch and larger at $90.66. | Meter size matters. Do not compare a larger meter bill to a small residential meter bill. |
| Water usage rate | The rate page shows $6 per 1,000 gallons added to the base charge. | A usage spike can quickly raise the bill after the base amount. |
| Wastewater base charge | Wastewater base charge is shown at $17.08. | Wastewater can appear even when you are focused only on “water bill.” |
| Wastewater service charge | Shown as $3.86 per 1,000 gallons, with a residential maximum based on 13,500 gallons. | Large water use can also affect wastewater charges up to the residential maximum. |
| Trash and drainage | The FAQ notes residential curbside trash and drainage utility fees may also appear in the utility bill calculation. | Review every line item before assuming the total is only water usage. |
High Cleburne Water Bill: Fast Review Checklist
A high bill can come from actual usage, outdoor irrigation, a toilet leak, a billing-zone due date issue, a meter reading concern, or a wastewater/trash/drainage line item you did not expect.
| What changed? | Why it matters | What to do first |
|---|---|---|
| Usage increased | Water usage is charged per 1,000 gallons after the base charge. | Compare consumption in the portal or bill history before calling. |
| Outdoor watering increased | Cleburne has a permanent twice-a-week irrigation schedule, and outdoor use can affect usage. | Check irrigation timers, broken sprinkler heads, hose bibs and watering days. |
| Leak suspected | Hidden leaks can increase water and wastewater charges. | Check toilets, faucets, irrigation, softeners, wet spots, meter movement and My Water Advisor alerts if available. |
| Meter read concern | Utility Billing can generate work orders for re-reads. | Call 817-645-0919 with account number, service address and usage concern. |
| Trash/drainage charges | Cleburne utility bills can include sanitation and drainage fees. | Separate water usage concerns from trash, drainage, late fee or deposit items. |
High Bill Action Helper
This helper is only for planning. Use official City contacts for account-specific payment posting, extensions, restoration and emergencies.
My Water Advisor: Usage, Leak and Budget Alerts
Real-time data
Some Cleburne water customers may receive consumption details through My Water Advisor 2.0.
Leak and budget alerts
The City says customers may be able to receive leak and budget alerts straight to mobile phones.
Check eligibility
Contact Utility Billing to see if your meter has this capability before assuming the app will show your data.
Cleburne Watering Schedule and Irrigation Rules
| Property type | Assigned watering days | Important limit |
|---|---|---|
| Residential addresses ending in even numbers: 0, 2, 4, 6, 8 | Wednesday and Saturday | No unattended watering or irrigation between 9 a.m. and 6 p.m.. |
| Residential addresses ending in odd numbers: 1, 3, 5, 7, 9 | Thursday and Sunday | No unattended watering or irrigation between 9 a.m. and 6 p.m.. |
| Non-residential sites, including apartments, businesses, parks and common areas | Tuesday and Friday | Irrigation systems are not allowed on Mondays. |
| Hand watering, soaker hose or drip irrigation | May occur any day and time frame | Use responsibly and avoid runoff or waste. |
| New lawn establishment | 30-day watering variance may apply | Use the official watering schedule page for exact rules and exceptions. |
Water or Sewer Problem: Use the Right Contact
Regular hours problem
Call the Water Division at 817-645-0946 Monday–Friday, 8 a.m.–5 p.m., or report online through SeeClickFix.
After-hours emergency
Call 817-645-0972 for after-hours water or sewer emergencies.
Public Works
Public Works Department is listed at 10 N. Robinson St. with phone 817-556-8869.
Local Cleburne Tips That Save Time
Use Utility Billing for account issues
For balance, payment, extension, new service, transfer, re-read and account questions, use 817-645-0919 instead of the general City line.
Same-day restore has a time limit
If service is disconnected, call before 3 p.m. if you want same-day restoration. After 3 p.m. and before 5 p.m., the City notes an extra $50 charge.
Watering schedule can explain usage spikes
Check irrigation timers against your assigned days. A broken sprinkler, wrong schedule or watering during hot hours can raise usage quickly.
Outside-city service may be different
If you are outside city limits or in the ETJ, review official ETJ/service information before assuming City of Cleburne utility billing applies.
Cleburne Utility Billing Map and Visit Planning
Use this map for the Utility Billing Office at 418 W. Henderson St. Verify City holiday closures before visiting.
Utility Billing office
418 W. Henderson St., Cleburne, TX 76033.
Office hours
Monday–Friday, 8 a.m.–5 p.m. Closed on City holidays.
Before driving
Call 817-645-0919 if you need restoration, an extension, service transfer, re-read or deposit information.
Official Cleburne Water Links Used in This Guide
Cleburne Water Bill FAQs
Where do I pay my Cleburne water bill online?
Use the official City of Cleburne Municipal Online Payments utility portal. Creating an account lets you make payments and view monthly billings, payment history and water consumption.
What is the City of Cleburne Utility Billing phone number?
Call 817-645-0919 for Utility Billing, account inquiries, new service, transfers, payment extensions, balance questions and restoration help.
How do I pay my Cleburne utility bill by phone?
Call 866-341-9322. Cleburne customers can pay by credit or debit card and hear real-time balances and due dates.
Where is the Cleburne Utility Billing office?
The Utility Billing Office is at 418 W. Henderson St., Cleburne, TX 76033. Hours are Monday through Friday from 8 a.m. to 5 p.m., excluding City holidays.
What should new customers enter for last payment online?
If you are a new customer and have not received a water bill, the City says to enter $10 in the space for LAST PAYMENT.
What is the late fee for a Cleburne utility bill?
The City FAQ says a late fee is added the next business day after the due date printed on the bill, and late fees are 10%.
Can I get a payment extension?
The City FAQ says extensions may be offered as long as you call or come in by the disconnection date. It can be extended for an additional 10 calendar days.
What do I do if my water service is disconnected?
Pay through an official route and contact Utility Billing at 817-645-0919 to have service restored. The City says to contact the office before 3 p.m. for same-day restoration; after 3 p.m. and before 5 p.m., an additional $50 charge applies.
Who do I call for a Cleburne water leak or sewer problem?
During regular hours, call the Water Division at 817-645-0946 or use SeeClickFix. For after-hours water or sewer emergencies, call 817-645-0972.
What is Cleburne’s watering schedule?
Even residential addresses may water Wednesday and Saturday. Odd residential addresses may water Thursday and Sunday. Non-residential sites may water Tuesday and Friday. No unattended watering or irrigation is allowed between 9 a.m. and 6 p.m. on permitted watering days, and irrigation systems are not allowed on Mondays.
Can My Water Advisor help with a high bill?
Possibly. Cleburne says some water customers may be able to receive consumption details, leak alerts, budget alerts and analytics through My Water Advisor 2.0. Contact Utility Billing to see if your meter has this capability.
Is this the official City of Cleburne website?
No. This is an independent informational guide. Always use official Cleburne.net and Municipal Online Payments links for live balance, payment posting, rates, account status and current office hours.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.