Rome Water Department, GA: Bill Pay, Phone, Hours & Address
Use this practical City of Rome, Georgia water bill guide to pay online or by phone for free, contact Water Billing, mail a payment, visit the Customer Service Center, start or stop service, request a leak adjustment and report water or sewer emergencies.
🔒 Official City of Rome Water Billing Resources
Before You Pay a Rome GA Water Bill, Know the Correct City Office
Most people searching “Rome Water Department bill pay” want the official payment portal, phone number, address, hours, account setup rules, penalty details and emergency number.
For City of Rome, Georgia water and sewer bills, the billing office is City of Rome Water Billing. It handles new water accounts, bill questions, payment arrangements, bill adjustments, leak adjustment questions and customer service.
The official Water & Sewer Division page says customers can pay online or by phone for free. You will need both the account number and customer number exactly as printed on your bill.
For normal bill payment
Use online payment, phone payment, drive-through, night deposit, in-person payment, mail or auto draft.
For payment arrangements
Call Water Billing at 706-236-4440 before the cut-off date printed on the bill becomes urgent.
For emergencies
Call Water & Sewer at 706-236-4560 any time, day or night, for water or sewer emergencies.
How to Pay Your Rome GA Water Bill Online
The official online payment route is the City of Rome citizen self-service utility billing portal. The Water & Sewer Division says online payment is free.
1
Open the official utility billing portal
Use the City-linked portal, not a private payment page.
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Open the official portal here: Rome Utility Billing Payment Portal.
You can also start from the official City page: Water & Sewer Division.
2
Select “Don’t have a login” if paying quickly
Useful for one-time payment without full account sign-in.
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The City says to click the payment link and select the no-login option, then enter your account number and customer number.
3
Enter account number and customer number
Both numbers are needed for online and phone payment.
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Use the account number and customer number exactly as shown on your City of Rome water bill. If you cannot find them, call Water Billing at 706-236-4440.
4
Review the balance before submitting
Penalty and cut-off dates matter.
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The Water Billing page says a 10% penalty is assessed to bills not paid within 14 days, and cut-off date is printed on bills with a previous balance.
5
Save your receipt or confirmation
Important when paying close to the due date.
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Save the confirmation number, screenshot or receipt. If the bill has a previous balance or cut-off date, call Water Billing if you need confirmation that the account is safe.
Rome Water Bill Payment Options: Online, Phone, Mail, Drive-Through, Drop Box, In Person and Auto Draft
The City lists several payment methods. Choose based on timing, convenience and whether your account has a previous balance or printed cut-off date.
| Payment Method | Official Route | Best For | Important Tip |
|---|---|---|---|
| Online payment | Rome utility billing portal | Fast payment from mobile or computer | Use account number and customer number from the bill. |
| Phone payment | 1-833-415-0540 | Payment without using the web portal | The City says phone payment is free. |
| PO Box 1711, Rome, GA 30162 | Non-urgent check payment | Do not mail if a cut-off date is close. | |
| Drive-through window | Customer Service Center, 601 Broad Street | In-person payment without parking and lobby wait | Use during business hours and bring your bill. |
| Night deposit drop box | Customer Service Center | After-hours drop-off payment | Use envelope and clearly write account details. |
| In person | 601 Broad Street, Rome, GA 30161 | Billing questions, arrangements and account help | Best choice for complex billing issues. |
| Auto draft | Contact Water Billing | Avoiding late fees automatically | The City says monthly bill can be drafted on due date. |
Rome Water Billing Phone Number, Address, Mailing Address and Hours
Use Water Billing for payment questions, new accounts, payment arrangements, bill adjustments and account support. Use the Water & Sewer Division emergency number for field emergencies.
Water Billing phone
Use for new accounts, bill questions, payment arrangements, bill adjustments, paperless billing and auto draft questions.
Customer Service Center
601 Broad Street
Rome, GA 30161
This is the Water Billing physical address and Customer Service Center location.
Mailing address
Water Billing
PO Box 1711
Rome, GA 30162
Use this for mailed water bill payments and billing correspondence.
Office hours
Monday–Friday
8 AM to 5 PM
Call earlier in the day for arrangements, account corrections or same-day service questions.
Start, Stop or Transfer Rome GA Water Service
For existing service locations, the City provides online forms for establishing, transferring or stopping water service. Requests before 3:00 PM are processed the same day.
Before 3:00 PM
Service requests received before 3:00 PM are processed the same day.
After 3:00 PM
Requests after 3:00 PM are processed the next working day.
Need help?
Call Customer Service at 706-236-4440 for service form support.
1
Establish new service at an existing location
Use the official establish service form.
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Use the official form here: Water – Establish Service Request.
The form asks for contact information, service address and the date water service needs to be turned on. Renters may need to provide the first page of the lease.
2
Transfer service
Use the official transfer route from the Water & Sewer Division page.
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Open the Water & Sewer Division page and use the Transfer Service form link. Call 706-236-4440 if you need help with customer details or timing.
3
Stop service
Use the official stop service request form.
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Use the official form here: Water – Stop Service Request.
The form asks for contact information, service address, stop date and forwarding address.
Rome GA Water or Sewer Emergency Contact
Billing questions and emergencies use different numbers. For urgent water or sewer field problems, use the 24/7 Water & Sewer Division emergency number.
24/7 emergency number
Use for emergency water or sewer problems. The City says not to send email for emergencies.
Water & Sewer Division address
100 Vaughn Road
Rome, GA 30161
Operational division location for water and sewer services.
| Emergency Type | Call | What to Tell Them |
|---|---|---|
| Sewer stop up | 706-236-4560 | Street address, whether water/sewage is backing up, and if neighbors are affected. |
| Sewer manhole overflow | 706-236-4560 | Nearest address, street, direction of flow and safety concerns. |
| Water leak | 706-236-4560 | Whether leak is on street side, meter box, yard or inside property. |
| Water main break | 706-236-4560 | Street location, water flow level and traffic hazard. |
| Discolored water | 706-236-4560 | Address, color, duration and whether cold water or hot water is affected. |
| Fire hydrant leak | 706-236-4560 | Hydrant location and whether water is flowing heavily. |
Rome Water Bill Leak Adjustment Rules and Practical Steps
A high bill may happen because of a leak, running toilet, irrigation problem, broken service line or fixture failure. Rome has specific leak adjustment rules.
Maximum adjustments
The City says a maximum of two adjustments may be given for a leak.
Sewer only
Only the sewer charge is adjusted, not the full water charge.
Proof required
You must present proof that the leak has been repaired before the adjustment.
1
Find and repair the leak first
Adjustment review comes after repair.
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Check toilets, faucets, hose bibs, irrigation lines, crawlspace pipes, water heater relief valve and service line. Repair the issue before requesting adjustment.
2
Keep repair proof
Photos and invoices help support your request.
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Keep plumber invoice, receipt, parts receipt, repair photos and repair date. The City says proof of repair is required.
3
Submit the leak adjustment request
Use the official Water & Sewer Division link.
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Open the Water & Sewer Division page and use the Leak Adjustment Request link. The City says you will be notified once the adjustment has been made.
Rome Water Billing Penalty, Cut-Off Date, NSF Fees and Auto Draft
The City Water Billing page gives several important rules that customers should understand before the bill becomes late.
| Topic | Official Detail | Practical Tip |
|---|---|---|
| Late penalty | 10% penalty if bill is not paid within 14 days | Pay before the penalty window, especially if mail is slow. |
| Cut-off date | Printed on bills with a previous balance | Call Water Billing before the cut-off date if you need arrangements. |
| NSF / closed account checks | Fees may be charged | Verify bank details before using checks or drafts. |
| Broken locks / tampering | Fees may be charged for broken locks and meter tampering | Never reconnect or interfere with City equipment yourself. |
| Cut-off for non-payment | Fees may be charged | Use official phone or online payment and keep confirmation. |
| Auto draft | Monthly bill can be drafted on the due date | Call 706-236-4440 for details and confirm setup before relying on it. |
Practical Rome GA Water Bill Tips That Save Time, Penalties and Wrong-Route Problems
These small details are useful when paying close to a due date, moving into a property, requesting a leak adjustment or reporting an emergency.
Keep both account numbers ready
Online and phone payment require both the account number and customer number. Keep the current bill nearby before starting.
Submit service forms before 3 PM
The City says requests before 3 PM are processed the same day. After 3 PM, they process the next working day.
Use the emergency phone, not email
For water main breaks, sewer overflow, discolored water or hydrant leaks, call 706-236-4560 24/7.
Repair proof matters for leak adjustment
The City adjusts only the sewer charge and requires proof that the leak has been repaired.
Rome Water Department Bill Pay FAQs
These FAQs answer the real questions people search before paying a City of Rome water bill or calling Water Billing.
QHow do I pay my Rome GA water bill online?▾
Use the official Rome utility billing portal at romegeorgiacitizens.munisselfservice.com. Select the no-login option and enter your account number and customer number.
QWhat is the City of Rome GA Water Billing phone number?▾
Call Water Billing at 706-236-4440 for bills, new accounts, payment arrangements and bill adjustments.
QCan I pay my Rome water bill by phone?▾
Yes. Call 1-833-415-0540. You will need your account number and customer number from the bill.
QWhere is the Rome Water Billing office?▾
The Customer Service Center / Water Billing office is at 601 Broad Street, Rome, GA 30161.
QWhat are Rome Water Billing office hours?▾
Water Billing hours are Monday through Friday, 8 AM to 5 PM.
QWhere do I mail a Rome GA water bill payment?▾
Mail payments to Water Billing, PO Box 1711, Rome, GA 30162. Include your account number and allow enough mailing time.
QDoes the City of Rome charge a fee for online or phone water payments?▾
The City of Rome Water & Sewer Division says online and phone payments are free.
QWhat is the emergency number for Rome water or sewer problems?▾
Call 706-236-4560 24/7 for water or sewer emergencies, including water leaks, water main breaks, sewer overflow, discolored water and fire hydrant leaks.
QCan I get a leak adjustment on my Rome water bill?▾
The City says a maximum of two leak adjustments may be given, only sewer charge is adjusted, and proof of leak repair is required.
QIs WaterBillsPay.org the official City of Rome website?▾
No. WaterBillsPay.org is an independent informational guide. Always pay, confirm account status and verify current rules through official City of Rome links.
The Safest Way to Pay or Fix a Rome GA Water Bill Issue
For normal payment, use the official Rome utility billing portal, pay-by-phone at 1-833-415-0540, mail payment to PO Box 1711, or contact Water Billing at 706-236-4440. Online and phone payment are listed by the City as free.
For account setup, stop service or transfer service, use the official Water & Sewer Division forms and submit before 3:00 PM when possible. For water or sewer emergencies, call 706-236-4560 24/7 instead of using email or routine forms.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.