NYC DEP Water Bill Pay Help
Need to pay a New York City water and sewer bill? Use My DEP Account for full account tools, QuickPay for a one-time payment, or the official phone, mail, and in-person options below.
This guide is built for fast scrolling: account number help, activation token help, 2.25% card-fee warning, phone number, mail address, borough offices, overdue-payment steps, leak forgiveness, final meter reading, and official links inside every practical step.
Start Here: Pick Your NYC Water Bill Task
Use My DEP Account for bills, payment history, eBilling, AutoPay, leak alerts, disputes, refunds, and forms.
Open My DEP AccountUse QuickPay if you do not want to register. DEP says QuickPay payments credit next business day.
Pay with QuickPayCall 866-622-8292, 24/7. Checking/savings phone payment has no cost; card payments carry a 2.25% fee.
Call 866-622-8292Call Collections at 718-595-7890. DEP says a 25% down payment may be needed for a payment agreement.
Call 718-595-7890Pay Your NYC DEP Water Bill Online: Practical Steps With Links
Confirm this is an NYC DEP bill
NYC DEP bills New York City water and wastewater accounts. The bill should show your DEP account number, amount due, due date, Borough/Block/Lot, water use, and payment slip.
Use My DEP Account for the best account view
Register or log in if you want to pay, print bills, see history, track water usage, submit disputes, sign up for eBilling, AutoPay, monthly billing, or leak notifications.
Use QuickPay for one-time payment
If you do not want to sign up for My DEP Account, DEP says you can use QuickPay for a one-time payment. You will need the DEP account number, house number, and payment information.
Check the card fee before paying
DEP says credit and debit card payments have a 2.25% convenience fee. Phone payments by checking or savings account are available at no cost.
Save proof and monitor the account
Save the confirmation, date, amount, payment method, and account number. QuickPay payments are credited next business day, so check the account after posting.
QuickPay vs My DEP Account: Which One Should You Use?
Use My DEP Account when you need…
- Current and past bills.
- Payment history for recent billing periods.
- Water usage tracking and online leak notifications.
- Billing disputes, refunds, and online forms.
- AutoPay, eBilling, and monthly billing.
- Delegated access or multiple account management.
Use QuickPay when…
- You only need a one-time payment.
- You have the DEP account number.
- You know the house number.
- You do not need billing history.
- You do not need to submit a dispute or form.
- You understand the payment credits next business day.
NYC Water Bill Payment Options: Online, Phone, Mail and In Person
| Payment route | Official detail | Best for | Official link / action |
|---|---|---|---|
| My DEP Account | Free online account to pay, view bills, eBilling, usage, leak notifications, forms, and account tools. | Owners, managers, high-bill review, disputes, AutoPay, monthly billing. | Open My DEP |
| QuickPay | One-time online payment without account registration; payments credit next business day. | Simple payment when you already have account number and house number. | Use QuickPay |
| Phone payment | Call 866-622-8292, 24 hours a day, 7 days a week. Checking/savings has no cost; cards have 2.25% fee. | Customers who prefer phone payment or cannot use the portal. | Call 866-622-8292 |
| Make check or money order payable to NYC Water Board and mail with bill stub. | Non-urgent payments with enough mailing time. | NYC Water Board, P.O. Box 11863, Newark, NJ 07101-8163 | |
| DEP Borough Office | DEP says borough offices accept in-person check or money order. | Account help plus payment by check or money order. | Borough office details |
| NYC Department of Finance Business Center | DEP says DOF Business Centers accept cash, check, or money order for in-person payment. | Customers who need in-person cash payment. | DOF Business Centers |
Where To Find Your DEP Account Number and Activation Token
Account number
DEP’s sample bill shows the account number in the Billing Information area with amount due, due date, and Borough/Block/Lot details.
View sample billActivation token
You need the activation token from the water and wastewater bill to set up a new My DEP Account. DEP warns not to share this token.
Find activation tokenHouse number
QuickPay asks for the DEP account number, house number, and payment information. Match the property address carefully.
QuickPayCard Fee, Debit Block and Scam Warnings
2.25% card fee
DEP says credit and debit card payments have a 2.25% convenience fee. Accepted cards include Visa, MasterCard, Discover, and American Express.
Fee detailsBank payment note
Phone payment by checking or savings account is available at no cost. Corporate customers may need Paymentus Originator ID 1020401225 added to their bank exception list.
Paymentus bank noteScam protection
DEP warns customers to use only official payment methods. DEP field employees travel in marked vehicles, wear uniforms, and carry ID cards.
Official payment methodsAutoPay, eBilling, Monthly Billing and the $50 Credit
Set up AutoPay
DEP says to log in to My DEP Account, select “Enroll in AutoPay,” choose payment method and monthly payment date, then submit.
Start AutoPayeBilling + monthly billing
My DEP Account lets you go paperless and sign up for monthly billing. These are also part of the Autopay incentive requirements.
Autopay+ details$50 credit rules
DEP says eligible customers can receive a one-time $50 non-refundable credit after meeting AutoPay, eBilling, monthly billing, and good-standing requirements.
Credit rulesOverdue NYC Water Bill, Shutoff Notice or Payment Agreement
Fast rule: DEP says seriously delinquent accounts can face water shutoff, legal referral, or tax lien sale actions. To avoid service termination, pay the full balance or enter a payment agreement with a 25% down payment before the termination date.
Read the notice type
DEP may send a Water Shut Off Notice, Legal Referral Warning Notice, Pre-Lien Notice, or 90 Day Lien Sale Notice. The notice controls the urgency.
Call Collections if shutoff is possible
For service termination questions, DEP lists 718-595-7890, Monday to Friday, 9 a.m. to 5 p.m., or collectionsunit@dep.nyc.gov.
Ask about payment agreement eligibility
DEP says an agreement generally requires at least 25% down. Only the property owner or authorized representative can enter into an agreement.
Submit exemption documentation if eligible
DEP says shutoff exemptions may apply for significant medical condition, disability, household member age 62+, or children under 6, with documentation submitted to watershutoff@dep.nyc.gov.
High NYC Water Bill and Leak Forgiveness
Check leaks first
DEP says undetected leaks can add significant unexpected charges. Property owners are responsible for the service line and plumbing on their property.
Leak guidanceUse leak notifications
Register for My DEP Account to track water usage and sign up for online leak notifications before a small issue becomes a large bill.
My DEP usage toolsHire licensed plumber
If you cannot find or repair the leak, DEP recommends hiring a Licensed Master Plumber.
Customer Service| Leak Forgiveness point | Official detail | What to do |
|---|---|---|
| Eligibility threshold | Leak charge must generally equal at least 200% of a normal bill; in some cases threshold is 150%. | Compare the high bill to a representative normal billing period. |
| Repair deadline | Leak must be fixed within 120 days from the date of the original bill containing the high charge. | Repair quickly and keep records. |
| Request deadline | Written request must be mailed within 120 days, or submit a high bill dispute online through My DEP Account. | Do not wait for the next bill to ask. |
| Credit amount | DEP says one half of the high bill amount may be forgiven, but final amount owed will not be less than 150% of typical bill. | Use it as partial relief, not full bill cancellation. |
| Mailing address | BCS Correspondence—Leak Program, 59-17 Junction Blvd., 7th Floor, Flushing, NY 11373. | Mail written request or use My DEP Account dispute path. |
NYC Water and Sewer Rates for 2026–2027
Billing unit
DEP explains meters are read in cubic feet, and bills use HCF units. 1 HCF equals 100 cubic feet, or 748 gallons.
How DEP bills youCombined water/sewer
As of July 1, 2026, NYC311 lists combined water and sewer at $13.86 per 100 cubic feet. Sewer is set at 159% of water charges.
Water Board ratesNew Owner, Mailing Address, Duplicate Bill or Final Meter Reading
| Task | What NYC says | What to prepare | Official link |
|---|---|---|---|
| New owner / mailing update | Use the Customer Registration Form for newly purchased property or mailing-address updates. | Owner name, property address, mailing address, account number if available, signature. | Customer Registration Form |
| Duplicate bill copy | Owner can choose to send a duplicate copy to another person/business. | Duplicate bill recipient name and mailing address. | Registration form |
| Property sale final read | NYC311 says the owner should request a Property Transfer Meter Reading at least 30 days before closing; charge is $25. | Closing date, property info, owner/contact details, and account number. | NYC311 water bill info |
| Stop AutoPay after sale | NYC311 reminds sellers to stop automated bill payments, cancel service line protection if enrolled, and unenroll from My DEP online access. | My DEP login, sale/transfer date, and account details. | My DEP Account |
NYC DEP Customer Service Phone and Borough Offices
Customer Service Call Center
718-595-7000. Hours listed by DEP: Monday 8 a.m.–7 p.m.; Tuesday–Friday 8 a.m.–6 p.m.; Saturday 9 a.m.–12 p.m.
Call 718-595-7000Borough office hours
DEP lists borough office hours as Monday–Friday, 9 a.m.–5 p.m., with holiday closures possible.
Customer Service pageEmail customer service
DEP registration form lists customerservice@dep.nyc.gov. Include property address, account number if available, and contact information.
customerservice@dep.nyc.gov| Borough | DEP office address | Floor | Best for |
|---|---|---|---|
| Bronx | 1932 Arthur Avenue | 6th Floor | Account help and in-person check/money order payment. |
| Brooklyn | 345 Adams Street | 9th Floor | Account help and in-person check/money order payment. |
| Manhattan | 55 West 125th Street | 9th Floor | Account help and in-person check/money order payment. |
| Queens | 59-17 Junction Blvd. | 9th Floor | Account help and in-person check/money order payment. |
| Staten Island | 60 Bay Street | 6th Floor | Account help and in-person check/money order payment. |
NYC Water Bill Tips That Actually Help
Use My DEP before disputing a high bill
Download bills, check HCF usage, review meter readings, and look for leak notifications. A dispute is stronger when you can point to dates, readings, and usage spikes.
Mail is risky near a due date
Mail goes to Newark, NJ and requires the payment stub. Use online or phone if you need faster payment confirmation.
Tenants should contact the owner
DEP water/sewer accounts remain tied to the property owner. Tenants receiving a shutoff notice should notify the landlord immediately unless they have authorization.
Don’t share activation tokens
Your activation token can allow account access. Treat it like a password and use it only on the official My DEP Account page.
Corporate customers should check debit blocks
DEP recommends adding Paymentus Originator ID 1020401225 to bank exception lists to avoid debit blocks.
Sellers need the water account checklist
Request a title/final read at least 30 days before closing, stop AutoPay, cancel service line protection if enrolled, and remove My DEP access after sale.
Official NYC Water Bill Links Used in This Guide
NYC Water Bill Payment FAQs
Where do I pay my NYC water bill online?
Use My DEP Account for full account tools or QuickPay for a one-time payment without registering.
What do I need to pay a NYC DEP water bill?
You need the DEP account number from your water and wastewater bill. QuickPay also asks for the house number and payment information. My DEP registration needs the account number and activation token from the bill.
Is there a fee to pay a NYC water bill by card?
Yes. DEP says credit and debit card payments have a 2.25% convenience fee. Phone payments using checking or savings account are available at no cost.
What number do I call to pay by phone?
Call 866-622-8292 to pay by phone 24 hours a day, 7 days a week.
What number do I call for NYC DEP water bill customer service?
Call 718-595-7000. DEP lists call center hours as Monday 8 a.m.–7 p.m.; Tuesday–Friday 8 a.m.–6 p.m.; Saturday 9 a.m.–12 p.m., except certain holidays.
Where do I mail a NYC water bill payment?
Mail check or money order payable to NYC Water Board with the bill stub to NYC Water Board, P.O. Box 11863, Newark, NJ 07101-8163.
What should I do if I received a water shutoff notice?
Call DEP Collections at 718-595-7890 or email collectionsunit@dep.nyc.gov. DEP says customers must pay in full or enter a payment agreement with a 25% down payment before the termination date to avoid service termination.
Can DEP forgive part of a high bill caused by a leak?
Possibly. DEP’s Leak Forgiveness Program may forgive one half of the high bill amount if eligibility rules are met, including repair and request deadlines within 120 days of the original high bill.
What are NYC water and sewer rates as of July 1, 2026?
NYC311 lists water at $5.35 per 100 cubic feet and combined water and sewer at $13.86 per 100 cubic feet as of July 1, 2026. One HCF equals 748 gallons.
Does this page collect NYC water bill payments?
No. This is an informational guide. Use official NYC DEP, My DEP Account, QuickPay, phone, mail, or in-person payment options for live payment and account service.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.