Tulsa Water Bill Pay Help
Need to pay a City of Tulsa water bill, find your Account number and Customer ID, start or shut off service, set up a payment arrangement, check high water usage, request a leak credit, report a waterline break, or understand sewer charges? This guide gives the fastest official route first, then the details that prevent late fees and shutoff problems.
Pay Now: Best Route by Situation
Use the City’s online utility account. You need the 6-digit Account number, 7-digit Customer ID, and name as shown on your bill.
Open account portalCall the IVR payment line at 918-596-9511.
Payment optionsCall 311 or 918-596-2100 to set up a payment arrangement before more late fees or water shutoff.
Payment arrangementCall 918-596-9488. For sewer overflows, call 918-586-6999.
Emergency numbersCity of Tulsa Water Bill Payment Options
| Method | Use it when | Official detail that matters | Best practical move |
|---|---|---|---|
| Online Utility Account | You want to pay online, view bills, meter reads and water consumption history. | The City says there is no fee for paying online. | Use your 6-digit Account number, 7-digit Customer ID and name as it appears on the bill. |
| AutoPay | You want recurring payments from a bank account. | The online system lets customers enroll in autopayments and change the bank account used for automatic payments. | Confirm the first automatic draft date before skipping a manual payment. |
| Phone payment | You prefer automated phone payment. | Call the IVR system at 918-596-9511. | Have bill/account details ready and save the confirmation number. |
| City Hall cashier windows | You need in-person payment or account help. | Cashier windows are inside the 2nd Street entrance of City Hall and are open 8 a.m. to 5 p.m.; cash, check and money order are accepted. | Bring bill, ID if needed, and any payment-arrangement or shutoff paperwork. |
| Night depository | You need after-hours drop-off. | The night depository is on the plaza just west of the City Hall entrance at 175 E. 2nd Street. The City says not to place cash in it. | Use check or money order with account details, not cash. |
| Authorized payment locations | You want a local third-party location. | Payments made through authorized locations may take 1–2 business days to post and include a $1.50 fee. | Do not use this route if a shutoff or payment-arrangement deadline is close. |
Online Account: What You Can See and Do
Login requirements
You need the 6-digit Account number, 7-digit Customer ID and the name exactly as it appears on your Tulsa utility bill.
View and download bills
The City says customers can view bills and download bill copies, including bills dating back to May 1, 2021.
Meter reads
The portal shows meter reads, which helps when comparing a high bill, an estimated bill or a true-up bill.
Water consumption history
Use consumption history to check whether usage changed suddenly, seasonally or after a meter estimate.
AutoPay bank changes
You can enroll in automatic payments and update the bank account used for automatic payments.
No online fee
The City’s payment-options page says there is no fee for paying online.
Tulsa Utility Billing Phone, Address and Office Hours
Customer Care inside Tulsa
311
Use for account setup, turn-off, billing questions, payment arrangements and general utility customer service during regular business hours.
Outside city limits
918-596-2100
Use this number if you are outside Tulsa city limits or cannot dial 311.
IVR phone payment
918-596-9511
Use for automated phone payment.
Tulsa311@cityoftulsa.org
Use for non-emergency account setup/turn-off support. Do not email urgent leaks or sewer overflows.
City Hall utility service address: 175 E. 2nd Street, Tulsa, OK 74103. Utility Services / Customer Service is available Monday–Friday, 8 a.m.–5 p.m. Cashier windows are at the 2nd Street entrance.
Start Tulsa Water, Sewer, Trash, Stormwater and Recycling Service
Use the official activation route
Residential customers can activate service online, by emailing Tulsa311@cityoftulsa.org, by calling 311 or 918-596-2100, or by visiting City Hall.
Start new utility servicePrepare required information
The City lists name, telephone number, Social Security number and service address. If activating by email, do not include the Social Security number; a Customer Care team member will contact you for it.
Expect possible deposit
A deposit may be added to the account depending on the type of services required.
Previous property problem?
If you know or suspect a previous service problem at the property, such as an outstanding balance, the City says you will need to visit Utility Services at City Hall and bring extra documents.
Bring extra documents if needed
For previous-property service problems, bring telephone number, Social Security number, current employer, photo ID, and a lease if renting or deed if purchasing.
Transfer or Shut Off Tulsa Utility Service
Transfer residential service
Use the official transfer form, email Tulsa311@cityoftulsa.org, call 311 / 918-596-2100, or visit City Hall.
Transfer serviceShut off service
Use the official shut-off form, email, call or visit City Hall. For shutoffs, provide a forwarding address for the final bill if applicable.
Shut off serviceProcessing time
The City says you must be listed on the account and need Customer ID and Account number. Transfer or shut-off normally takes 3 business days after request submission.
Late Fees, Water Cutoff and Meter Lock Timeline
| Timeline / fee | City detail | What to do |
|---|---|---|
| Day 1 | Resident is billed for monthly water usage. | Review current charges, previous balance, usage graph and read type. |
| Day 22 | Water bill is due. | Pay before the due date or call early for help. |
| Day 25 | Late fee is added to the late water bill. | If you cannot pay in full, call 311 for a payment schedule. |
| Day 46 | If not paid, a water cutoff and meter lock order is issued. | Do not wait for field activity; resolve before this point. |
| Cutoff / meter lock fee | Water cutoff and meter lock fee is listed as $40, with no reinstate fee. | Ask Customer Care for the total amount due before making a late payment. |
| Tampering risk | Forcing entry into a locked City meter box can lead to tampering fees and responsibility for damage. | Do not attempt to turn water back on yourself. Call Customer Care. |
Payment Arrangements and Utility Bill Assistance
3-month arrangement
Customers with past-due balances can contact Customer Care to spread the existing balance across three equal monthly installments.
Fastest call path
The City says the quickest way is calling 311, then saying “Main Menu,” then “Payments,” then “Payment Arrangements.” Outside Tulsa, call 918-596-2100.
Financial assistance
The City directs customers needing utility assistance to call 211 for financial assistance.
High Tulsa Water Bill: What to Check First
Check current charges and previous balance
A bill may look high if the previous bill’s payment had not posted when the new bill was mailed.
Check read type
On the second page under Charge Details, “EST” or “MAN” can mean the bill was estimated using average usage per day.
Review 12-month usage
Use the bar graph and online history. Tulsa notes May and June usage often increases with outdoor watering.
Test toilets
Put a few drops of food coloring in the tank. If color appears in the bowl before flushing, there is a leak.
Check irrigation and outside spigots
Look for broken sprinkler heads, wet valve boxes, running hose bibs and irrigation schedules that changed.
Still seems wrong?
If you suspect a billing error after checking usage and leaks, call Customer Care at 311 during regular business hours.
Have this ready before calling 311
- 6-digit Account number and 7-digit Customer ID.
- Current bill, previous bill and payment confirmation if already paid.
- Read type from the second page of the bill.
- 12-month usage history and whether outdoor watering changed.
- Leak test results for toilets, faucets, irrigation and outside spigots.
- Plumber receipt, repair photo or repair date if a leak was fixed.
Tulsa Water Leak Credit Program
Usage threshold
The City’s courtesy credit program says leak consumption must be 200% or more of the normal usage baseline to be considered.
Private line leaks
The program applies to qualifying private-line/customer-side leak events. Leaks before water registers on the meter generally do not qualify.
Review takes time
The City says the credit can take a few months to evaluate and appear, so customers should make payment arrangements while the request is reviewed.
Submit written request
Include account number or service address. Use email subject line “Courtesy Leak Credit Request” if emailing.
Send to the right place
Email UtilitiesCS@cityoftulsa.org, fax 918-596-3170, mail to Utility Billing Department, 175 E 2nd Street, Suite 1580, Tulsa OK 74103, or submit in person at City Hall on the 2nd floor.
Attach repair proof
Include a plumber’s receipt, repair/inspection document, statement with repair date and issue description, supply receipt, and photos if available.
Keep paying while reviewed
The City reviews later consumption to confirm usage returned to normal. Call 311 if you need a payment arrangement while waiting.
Reading Your Tulsa Water Meter and Estimated Bills
Meter location
The City says the water meter is often in the front yard near the street, but it could be in the back or side yard. Look for a cast iron lid marked “water meter.”
How to read it
Read the odometer numbers from left to right. Every black number turn measures 1,000 gallons; smaller registers measure 100 and 10 gallons.
Estimated bills
A bill may be estimated when the meter cannot be read because of weather or inaccessible meters.
Estimated sewer note: If your water bill is estimated, your sewer bill is also estimated because sewer charges are based on the volume of water billed. When the next actual read is captured, the City true-ups usage; a high estimate may create a credit, while a low estimate can create a higher next bill.
Tulsa Water Rates, Sewer Charges and Bill Lines
| Bill item | Official detail | Why it matters |
|---|---|---|
| Residential water | Residential customers are charged a meter fee based on meter size and a usage charge per 1,000 gallons of water used. | High consumption, irrigation or leaks can increase the usage side of the bill. |
| Sanitary sewer | Single-family residential sewer charges are based on a five-year winter average of December, January and February usage, or current month’s water usage, whichever is less. | Winter water usage can influence sewer billing, so leaks in winter months can matter. |
| Estimated sewer | If the water bill is estimated, the sewer bill is also estimated because sewer is based on billed water volume. | A later true-up can change both water and sewer totals. |
| Other bill lines | Utility bills can include stormwater, refuse/recycling, EMSA if opted in, and miscellaneous charges. | A higher “water bill” total is not always only water usage. |
Waterline Breaks, Leaks, Outages and Sewer Overflows
Waterline breaks / leaks / outages
Call 918-596-9488 to report waterline breaks, leaks or outages.
Sewer overflows
Call 918-586-6999 to report sewer overflows.
Current waterline breaks
Use the City’s Waterline Break Board or map to check active water disruption records.
Tulsa Water Source, Treatment and Service Line Resources
Water sources
Tulsa’s drinking water comes from Lakes Spavinaw and Eucha on Spavinaw Creek, and Lake Oologah on the Verdigris River. Lake Hudson is available as an emergency source.
Treatment plants
Water is treated at the Mohawk and A.B. Jewell treatment plants.
Reports and service lines
The Water and Sewer Department links the 2026 Water Quality Report and True Reads / service line information.
Local Tulsa Tips Most Generic Posts Miss
Use online pay for no fee
The City says online payment has no fee. Authorized payment locations can take 1–2 business days to post and include a $1.50 fee.
Do not use an old 9-digit account number
For online access, use the 6-digit Account number and 7-digit Customer ID shown on the current utility bill.
Do not put cash in the night depository
City Hall accepts cash at cashier windows during business hours, but the night depository should not be used for cash payments.
Leak credit is not instant and not automatic
Submit a written request with repair proof and keep paying or set up an arrangement while the City reviews later consumption.
Tulsa City Hall Utility Billing Map and Visit Planning
Use this map for City Hall utility cashier windows, Utility Services visits, account activation/transfer/shutoff help, and payment-arrangement support.
City Hall address
175 E. 2nd Street, Tulsa, OK 74103. Cashier windows are inside the 2nd Street entrance.
Bring proof
Bring bill, 6-digit Account number, 7-digit Customer ID, photo ID, lease/deed if needed, repair proof, payment receipt or shutoff notice.
Call before urgent visit
Inside Tulsa: 311. Outside Tulsa: 918-596-2100. Phone pay: 918-596-9511. Waterline breaks: 918-596-9488.
Official City of Tulsa Water Department Links
Tulsa Water Bill Payment FAQs
Where do I pay my City of Tulsa water bill online?
Use the official City of Tulsa Online Utility Account. You need your 6-digit Account number, 7-digit Customer ID and name as it appears on your utility bill.
Is there a fee to pay a Tulsa utility bill online?
The City’s Utility Payment Options page says there is no fee for paying online.
What is the Tulsa water bill phone payment number?
Call the City’s IVR payment system at 918-596-9511.
What number do I call for utility billing help?
Dial 311 inside Tulsa city limits. If you are outside Tulsa city limits, call 918-596-2100.
Where can I pay in person?
You can pay at City Hall cashier windows inside the 2nd Street entrance at 175 E. 2nd Street, Tulsa, OK 74103. Windows are open 8 a.m. to 5 p.m.
Can I put cash in the night depository?
No. The City says not to place cash in the night depository. Use check or money order for after-hours drop-off, or pay cash at cashier windows during business hours.
How do I start water, sewer and trash service in Tulsa?
Activate service online, email Tulsa311@cityoftulsa.org, call 311 or 918-596-2100, or visit Utility Services at City Hall. You will need your name, telephone number, Social Security number and service address.
How long does transfer or shut-off normally take?
The City says after submitting a transfer or shut-off request, it normally takes 3 business days to transfer service or shut off service.
What if my Tulsa water bill is past due?
Call 311 or 918-596-2100 to set up a payment arrangement. The City says past-due customers can spread the existing balance across three equal monthly installments.
What is the Tulsa water cutoff fee?
The City utility billing FAQ lists a $40 water cutoff and meter lock fee, with no reinstate fee.
Who do I call for a waterline break or sewer overflow?
For waterline breaks, leaks or outages, call 918-596-9488. For sewer overflows, call 918-586-6999.
Does this page collect payments?
No. This is an independent informational guide. Use official City of Tulsa links for payment, account access, service requests, leak credits and emergency reporting.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.