Pay Winston Salem Water Bill – Portal Login & Guest Pay (2026)

Winston-Salem Water Bill Guide Official City Links Only Updated for 2026

Pay Winston Salem Water Bill – Portal Login & Guest Pay (2026)

Paying a Winston-Salem water bill is easy once you know the right official route. Winston-Salem/Forsyth County Utilities lets customers pay online right away, create a Paymentus account for recurring AutoPay, view bills through the city’s secure bill portal, pay by phone through CityLink, mail a check or money order, or use walk-in, drive-through, and 24-hour drop-box options. :contentReference[oaicite:0]{index=0}

This guide is written to be practical, not generic. It explains exactly where to click, what numbers to pull from the bill, when the quick online payment is enough, when a portal login is better, and what to do if the bill is already past due. :contentReference[oaicite:1]{index=1}

💧 Pay Winston-Salem Water Bill 🔐 View Bill / Portal Login ⚡ Guest Pay / Paymentus ☎️ Call CityLink

Winston-Salem water payment details at a glance

Winston-Salem/Forsyth County Utilities uses two main online paths. The first is the city’s secure Paymentus service for making a payment now and enrolling in AutoPay. The second is the city’s secure Water/Stormwater Bill Payment and Customer Service page, where customers can log in with their water-bill account number and a PIN made from the last four digits of the customer number. :contentReference[oaicite:2]{index=2}

That split is useful because some customers just want to pay now, while others want to view the bill, see account information, request a disconnect, investigate higher-than-normal consumption, or manage additional service locations. The city supports both kinds of use. :contentReference[oaicite:3]{index=3}

Item	Official details
Main payment page	Water Bill Payment Options
Pay now / guest pay	Official secure Paymentus service for one-time payment and AutoPay signup
Portal login	Water bill account number + PIN, where PIN is the last 4 digits of your customer number
What the logged-in portal does	See account information, view bill, make payment, request service disconnect, request meter-reading investigation, correct account information, add service locations, start or stop irrigation service, send comment
Phone payment number	336-727-8000 or 311 within Winston-Salem city limits
Phone payment card types	Visa, MasterCard, or Discover
Mail payment address	City of Winston-Salem, Revenue Collections, PO Box 2756, Winston-Salem, NC 27102-2756
Main walk-in location	Bryce A. Stuart Municipal Building, 100 East First Street, Suite 121, Winston-Salem, NC 27101
Second walk-in location	Black-Phillips-Smith Government Office, 2301 North Patterson Avenue, Winston-Salem, NC 27105
Drive-through option	Available at both listed in-person payment sites
24-hour drop box	Church St. door of the Stuart Building
Past-due payment plan note	Customers must call CityLink, pay at least half the delinquent balance first, then can use 3- to 6-month interest-free installments

What this Winston-Salem guide helps you do

Pay online Use guest pay Log in to portal Set up AutoPay Pay by phone Mail payment Use drive-through Use drop box Set payment plan Check 2026 rates

💡 Practical Tip: The fastest online payment route is Paymentus. The better route for bill lookup and account tools is the city’s bill portal. :contentReference[oaicite:4]{index=4}

7-digit

Account number needed

4-digit

PIN from customer number

24/7

Drop box available

336-727-8000

CityLink payment line

Winston-Salem walk-in and drive-through payment locations

Winston-Salem/Forsyth County Utilities gives customers two official physical payment locations. The first is the Bryce A. Stuart Municipal Building, 100 East First Street, Suite 121, Winston-Salem, NC 27101. The second is the Black-Phillips-Smith Government Office, 2301 North Patterson Avenue, Winston-Salem, NC 27105. The city says both locations allow walk-in payment and drive-through payment. :contentReference[oaicite:5]{index=5}

The Stuart Building hours are listed as 8 a.m. to 5 p.m. Monday through Friday. The Black-Phillips-Smith office is listed as 9 a.m. to 5 p.m. Monday through Friday. The city also says the Stuart Building has a 24-hour drop box at the Church Street door, but payments left there after 8 a.m. or on weekends and holidays will not be processed until the next business day. :contentReference[oaicite:6]{index=6}

Get directions to Bryce A. Stuart Municipal Building

💡 Local Tip: If you want a physical payment option without parking downtown, the drive-through at the Stuart Building is one of the easiest official routes. :contentReference[oaicite:7]{index=7}

How to pay your Winston-Salem water bill online

Winston-Salem gives customers two official online choices, and each one solves a different need. The city’s Paymentus service is built for paying now and setting up recurring AutoPay. The city’s secure bill portal is better when you want to view the bill, log in to account tools, or manage service-related actions. :contentReference[oaicite:8]{index=8}

Fastest route: guest pay / Paymentus

Open the official Water Bill Payment Options page.

Start at Water Bill Payment Options.

What happens next: click the official Paymentus “PAY Bill” link. :contentReference[oaicite:9]{index=9}

Pull the two numbers you need from the bill.

The city says you need your 7-digit account number and 4-digit PIN, which is the last four digits of your customer number. :contentReference[oaicite:10]{index=10}

What happens next: enter the bill details correctly and move into payment.

Choose your payment method.

Winston-Salem says Paymentus supports a one-time payment using Visa, MasterCard, Discover, or an electronic check from your bank or credit-union account. :contentReference[oaicite:11]{index=11}

What happens next: review the amount and submit the payment.

Save the confirmation and consider AutoPay.

The city says you can also sign up for a Paymentus account to enroll in AutoPay and schedule recurring payments. After your first payment processes, payment history becomes available in the secure login. :contentReference[oaicite:12]{index=12}

What happens next: future billing becomes easier if you keep using the same Paymentus login.

Best route for regular customers: city bill portal login

Open the official city bill portal.

Use the secure Water/Stormwater Bill Payment and Customer Service page.

What happens next: log in with your account number and PIN. :contentReference[oaicite:13]{index=13}

Use the extra account tools.

Once logged in, the city says you can see account information, view your bill, make a payment, request a service disconnect, request a meter-reading investigation, correct account information, add service locations, start or stop irrigation service, and send a general comment. :contentReference[oaicite:14]{index=14}

What happens next: you get much more control than a simple pay-now screen.

💡 Smart Habit: If you only want to pay once, use Paymentus. If you manage the account regularly and want bill access plus service tools, use the city login page. :contentReference[oaicite:15]{index=15}

How to pay by phone

Winston-Salem says customers can call 336-727-8000 or dial 311 inside city limits to make a payment by Visa, MasterCard, or Discover. The city also says you should have the same 7-digit account number and 4-digit PIN from the bill ready before calling. :contentReference[oaicite:16]{index=16}

Call CityLink.

Use 336-727-8000, or 311 if you are within Winston-Salem city limits. :contentReference[oaicite:17]{index=17}

Keep your bill nearby.

The city says you need the 7-digit account number and the 4-digit PIN from your bill. :contentReference[oaicite:18]{index=18}

Use an accepted card brand.

Winston-Salem lists Visa, MasterCard, and Discover for phone payment. :contentReference[oaicite:19]{index=19}

Write down the confirmation number.

Save it before ending the call so you have a clear payment record.

💡 Practical Tip: Phone pay is useful when you do not want to log in online, but Paymentus or the bill portal usually gives you better follow-up record access. :contentReference[oaicite:20]{index=20}

Mail payment and drop-box rules

Winston-Salem still supports paying by mail. The city says to place a check or money order together with the bottom portion of the bill in the provided envelope. If you do not have that envelope, the city gives a direct mailing address: City of Winston-Salem, Revenue Collections, PO Box 2756, Winston-Salem, NC 27102-2756. The city also says no cash is accepted by mail. :contentReference[oaicite:21]{index=21}

For the 24-hour drop box at the Stuart Building, the city says payments placed after 8 a.m. or on weekends and holidays will not be processed until the next business day. That is important if you are very close to the due date. :contentReference[oaicite:22]{index=22}

⚠️ Important: If the bill is close to due or already late, online or phone payment is usually safer than mail because it removes postal delay. That is especially true since the city warns past-due accounts can face termination and extra late fees. :contentReference[oaicite:23]{index=23}

AutoPay, recurring payments, and why Paymentus is better for regular customers

Winston-Salem’s official payment page says customers can sign up for a Paymentus account to enroll in AutoPay and schedule recurring payments. It also says that after the first payment processes through Paymentus, customers can view and download their payment history, with additional features available from the secure login page. :contentReference[oaicite:24]{index=24}

That makes Paymentus much better than making repeated one-time payments every month. It is the more practical long-term setup if you regularly pay the bill and want fewer manual steps.

Why recurring payments make sense

You want fewer monthly payment steps
You want AutoPay instead of remembering every due date
You want downloadable payment history
You want a smoother long-term billing routine

💡 Best Setup: For most regular customers, the easiest routine is Paymentus account + AutoPay + stored payment history. :contentReference[oaicite:25]{index=25}

What to do if your Winston-Salem water bill is late

Winston-Salem’s official payment page gives very clear instructions for past-due utility bills. The city says customers who cannot pay the total amount by the due date must call CityLink at 311 or 336-727-8000 to make payment arrangements and avoid disconnection. :contentReference[oaicite:26]{index=26}

The city also says you must first pay at least half of the delinquent balance before a payment plan can be established. It says payment-plan terms run from three to six months with interest-free installments, and if you keep both the installments and all new bills current, the account will not accrue additional late fees and service will not be disconnected. :contentReference[oaicite:27]{index=27}

⚠️ Important: Winston-Salem requires at least half of the delinquent balance first before a payment plan can be set up. :contentReference[oaicite:28]{index=28}

2026 rates and why the bill may feel higher

Winston-Salem’s official Rates page points customers to the User Rate & Fee Manual FY26 effective January 2026 and to the Water bill definitions and schedules document for the current rate structure. The city treats those documents as the official source for 2026 utility rates and fee definitions. :contentReference[oaicite:29]{index=29}

That means if your bill feels higher in 2026, the best next step is not guessing. Use the current bill details, check your actual usage, and compare the charges to the FY26 rate manual and bill definitions published by the city. Winston-Salem also has a page specifically for unusually high bills and tells customers to contact CityLink to request an investigation if they suspect a leak or unauthorized use. :contentReference[oaicite:30]{index=30}

💡 Rate Tip: For 2026, use the city’s FY26 rate manual and bill-definition documents as the source of truth instead of relying on old bill assumptions. :contentReference[oaicite:31]{index=31}

10 Winston-Salem water bill FAQs that actually match this topic

1) How do I pay my Winston-Salem water bill online?

You can pay online through the city’s official Paymentus service or use the secure city bill portal to log in and manage the account. :contentReference[oaicite:32]{index=32}

2) Does Winston-Salem have a guest-pay option?

Yes. The official payment page links to Paymentus for paying the bill now without using the full city account portal. :contentReference[oaicite:33]{index=33}

3) What do I need to log in to the Winston-Salem bill portal?

You need your water-bill account number and a PIN made from the last four digits of your customer number. :contentReference[oaicite:34]{index=34}

4) What can I do after logging into the city bill portal?

You can see account information, view your bill, make a payment, request service disconnect, request a meter-reading investigation, correct account information, add service locations, start or stop irrigation service, and send a general comment. :contentReference[oaicite:35]{index=35}

5) What is the Winston-Salem phone-payment number?

The city says to call 336-727-8000, or 311 if you are within Winston-Salem city limits. :contentReference[oaicite:36]{index=36}

6) Where can I pay my Winston-Salem water bill in person?

You can pay at the Bryce A. Stuart Municipal Building or the Black-Phillips-Smith Government Office, and both locations offer drive-through payment. :contentReference[oaicite:37]{index=37}

7) Does Winston-Salem have a 24-hour drop box?

Yes. The city says a 24-hour drop box is available at the Church Street door of the Stuart Building. :contentReference[oaicite:38]{index=38}

8) How do I set up AutoPay for a Winston-Salem water bill?

Winston-Salem says you can create a Paymentus account and enroll in AutoPay for recurring payments. :contentReference[oaicite:39]{index=39}

9) What happens if my Winston-Salem water bill is past due?

You must call CityLink to make payment arrangements. The city says you first need to pay at least half the delinquent balance, and then it can set up 3- to 6-month interest-free installments. :contentReference[oaicite:40]{index=40}

10) Where do I check Winston-Salem’s 2026 rates?

The city’s official Rates page links to the FY26 User Rate & Fee Manual and the Water bill definitions and schedules documents. :contentReference[oaicite:41]{index=41}

Official Winston-Salem bill-pay links and practical resources

For most customers, the easiest order is simple: use Paymentus when you want a fast guest payment, use the city portal when you want bill-view and account tools, and call CityLink early if the balance is already becoming difficult. :contentReference[oaicite:42]{index=42}

Final practical takeaway

If you only remember three things from this guide, remember these: Winston-Salem gives you both a fast Paymentus payment route and a separate bill portal login, the bill portal uses your account number and a 4-digit PIN from the bill, and past-due accounts require early action through CityLink to avoid disconnection. :contentReference[oaicite:43]{index=43}

And if this is a recurring monthly bill for you, do not keep treating it like a one-time job. Set up the Paymentus account, use AutoPay, and keep your bill details easy to access. :contentReference[oaicite:44]{index=44}