Flint Water Department, MI: Bill Pay, Phone, Hours, Address and Shut-Off Notice Help
Use this guide to pay a City of Flint water and sewer bill online, pay by phone, contact Customer Service, confirm shut-off notice payments, understand cash restore payment rules, find the office address and hours, and use the correct official City of Flint payment links.
Quick Answer: Flint Water Bill Pay, Phone Number, Hours and Address
City of Flint water and sewer customers can pay online through the official City of Flint Pay Water Bill page. Customer Service phone is 810-766-7015. Pay by phone is 877-524-0361. Customer Service is listed at 1101 S. Saginaw St., 1st Floor, Flint, MI 48502, Monday–Friday, 9 a.m.–5 p.m.
🔒 Official City of Flint Water Bill and Customer Service Links
Flint Water Bill Pay Online: Official City of Flint Payment Page
The City of Flint online services page says customers can pay water and sewer bills online with debit or credit card through the online portal. Start from cityofflint.com so you do not land on an unofficial payment page.
Open the official City of Flint Pay Water Bill page
Use the official Pay Water Bill page from cityofflint.com. The city’s online services page also links to water and sewer bill payment.
Enter your water account details
Use the account details from your latest City of Flint water and sewer bill. Check the service address before submitting payment.
Use the right payment method
If you are paying a normal bill, follow the online portal instructions. If you are paying a shut-off notice, follow the special rules below.
Save confirmation
Save your payment confirmation. If the bill is late, shut-off related, or service-sensitive, call Customer Service at 810-766-7015.
Flint Water Bill Payment Options: Online, Pay by Phone and In Person
Use online payment for normal bill payment. Use phone payment if you prefer the automated route. Use in-person payment when restoring water service by cash or when Customer Service tells you to come in.
| Payment Method | Official Detail | Best For |
|---|---|---|
| Online payment | City of Flint Pay Water Bill page / online portal | Water and sewer bill payment using the city-linked online portal. |
| Pay by phone | 877-524-0361 | Automated or phone-based payment route listed by City Customer Service. |
| Customer Service | 810-766-7015 | Billing questions, shut-off notice amount, payment confirmation and account help. |
| Cash to restore service | Customer Service Center, 1101 S. Saginaw St., Room 102 | Cash payment when restoring water service. |
| City Hall / Customer Service | 1101 S. Saginaw St., 1st Floor, Flint, MI 48502 | In-person customer service and payment questions. |
Flint Water Customer Service Phone Number, Pay-by-Phone Number, Hours and Address
City of Flint Customer Service handles water and sewer bill questions, payment confirmation, shut-off notice guidance and account-related issues.
Customer Service phone
810-766-7015 for billing, account help, shut-off notice amount and payment confirmation.
Pay by phone
877-524-0361 is listed by City of Flint Customer Service as the pay-by-phone number.
Office hours
Monday through Friday, 9 a.m. to 5 p.m.
Office address
1101 S. Saginaw St., 1st Floor, Flint, MI 48502.
| Contact Need | Official Detail | Use It For |
|---|---|---|
| Customer Service | 810-766-7015 | Billing questions, payment confirmation, water account help and shut-off notice guidance. |
| Pay by phone | 877-524-0361 | Phone payment route listed by City Customer Service. |
| Fax | 810-238-8481 | Customer Service fax where directed by city staff. |
| Customer Service location | 1101 S. Saginaw St., 1st Floor, Flint, MI 48502 | In-person Customer Service and account help. |
| Cash restore payment | 1101 S. Saginaw St., Room 102, Flint, MI 48502 | Cash payments to restore water service. |
| City Hall main phone | 810-766-7346 | General City Hall contact and routing. |
Flint Water Shut-Off Notice Payment: What to Do Before You Pay
The City of Flint gives specific instructions for shut-off notices. This section is important because using the wrong payment type can delay service protection or restoration.
No e-check on shut-off notice
The official Pay Water Bill page says no e-checks are accepted on a shut-off notice.
Credit/debit online for restore
The City says credit/debit card payments only can be made online to restore water service.
Call for correct amount
Contact Customer Service at 810-766-7015 for the correct amount needed.
Cash restore payment
Cash payments to restore service should be made in person at 1101 S. Saginaw St., Room 102.
Call Customer Service before paying if the amount is unclear
Ask for the correct amount needed to avoid disconnection, restore service or prevent additional fees.
Use credit/debit card online when restoring service
Do not choose e-check for a shut-off notice because the official page says e-checks are not accepted for this situation.
Confirm payment if paying on or after the due date
The City says you must contact Customer Service to confirm payment and avoid disconnection or additional fees.
Pay cash in person if required
Cash payments to restore water service should be made at the Customer Service Center, 1101 S. Saginaw St., Room 102.
Flint Utilities and Water: Water Quality, Service Line Replacement and Account Support
The City of Flint Utilities and Water section provides water system information, water quality resources and utility-related services. Use it when your question is about water quality, service lines or water system updates instead of bill payment.
Utilities and Water
Use the City’s Utilities and Water section for water system information and customer resources.
Water quality information
The City says the annual Consumer Report on Water Quality gives important information about drinking water.
Service line replacement
Use the official request form if you need to ask about service line replacement.
Not billing?
If your issue is not a bill, use the Utilities and Water page or City contact page for the correct route.
Editorial Trust Note
This page is an independent guide, not the City of Flint or Flint Customer Service. It is written to help users find official Flint water bill payment, phone, hours, address, shut-off notice and utility resources without entering account information on the wrong website.
Official-first links
Payment and customer links point to cityofflint.com or the official City of Flint payment portal.
Shut-off notice clarity
The guide explains the City’s no e-check rule for shut-off notices and the need to confirm certain payments.
Practical user focus
Sections cover online bill pay, phone payment, Customer Service, hours, office address, cash restore payment and utility resources.
Flint Water Customer Service Address, City Hall Map and Office Details
City of Flint Customer Service is listed at 1101 S. Saginaw St., 1st Floor, Flint, MI 48502. Cash payments to restore water service are directed to the Customer Service Center at the same City Hall address, Room 102.
City of Flint Customer Service / City Hall
Use this map for general orientation. For shut-off notice payments, account status, correct amount due, or service restoration, call Customer Service before visiting or after paying.
| Address / Contact Type | Official Detail | Use It For |
|---|---|---|
| Customer Service location | 1101 S. Saginaw St., 1st Floor, Flint, MI 48502 | Customer Service and billing/account help. |
| Cash restore payment | 1101 S. Saginaw St., Room 102, Flint, MI 48502 | Cash payments to restore water service. |
| Customer Service phone | 810-766-7015 | Account help, billing, correct shut-off notice amount and payment confirmation. |
| Pay by phone | 877-524-0361 | Phone payment route listed by the City. |
| Customer Service fax | 810-238-8481 | Fax where directed by Customer Service. |
| Office hours | Monday–Friday, 9 a.m.–5 p.m. | Plan calls or visits. |
Flint Water Department Bill Pay, Phone, Hours and Address FAQs
These answers cover City of Flint water bill payment, online payment, phone payment, Customer Service, office hours, address, shut-off notice rules, cash restore payments and official Flint water resources.
QWhere can I pay my Flint water bill online?
Use the official City of Flint Pay Water Bill page or the City of Flint online services page, which links to the water and sewer bill payment portal.
QWhat is the Flint water bill customer service phone number?
City of Flint Customer Service phone number is 810-766-7015.
QWhat is the Flint water bill pay-by-phone number?
The City of Flint Customer Service page lists pay by phone at 877-524-0361.
QWhat are City of Flint Customer Service hours?
City of Flint Customer Service lists hours as Monday through Friday, 9 a.m. to 5 p.m.
QWhere is the Flint water Customer Service office?
City of Flint Customer Service is listed at 1101 S. Saginaw St., 1st Floor, Flint, MI 48502. The Pay Water Bill page also references Room 102 for cash payments to restore service.
QCan I pay a Flint shut-off notice online with e-check?
No. The official Pay Water Bill page says no e-checks are accepted on a shut-off notice.
QWhat should I do if I am paying a Flint shut-off notice on or after the due date?
The City says you must contact Customer Service to confirm your payment to avoid disconnection or additional fees.
QHow do I pay cash to restore Flint water service?
The official Pay Water Bill page says cash payments to restore water service should be made in person at the Customer Service Center, 1101 S. Saginaw St., Room 102, Flint, MI 48502.
QDoes Flint offer online water and sewer bill payment 24/7?
The City of Flint online services page says customers can pay water and sewer bills online with debit or credit card through the online portal.
QIs Water-Department.org the official City of Flint website?
No. Water-Department.org is an independent informational guide. Always use cityofflint.com or the official City of Flint payment portal for actual payment and account decisions.
Official Resources Used for This Flint Water Department Guide
These official resources were reviewed for City of Flint water bill payment, Customer Service phone number, pay-by-phone number, office hours, office address, shut-off notice rules, cash restore payment instructions and utilities information. For actual payment and account decisions, always follow City of Flint official instructions.
| Resource | Official Link | Use It For |
|---|---|---|
| Pay Water Bill | Official Pay Water Bill page | Online water bill payment, shut-off notice payment rules, cash restore payment instructions. |
| Customer Service Directory | Customer Service page | Customer Service phone, fax, pay-by-phone number, address and hours. |
| Online Services | Online Services page | Water and sewer bill online payment link and other city online services. |
| Utilities and Water | Utilities and Water page | Flint water system information, water quality resources and utility updates. |
| Contact Us | City contact page | City Hall phone, location, hours and message form. |
| Request Service Line Replacement | Service line replacement request | Service line replacement inquiry and request route. |
| Google Map Search | City Hall / Customer Service map | General office-location orientation only; confirm current payment rules with Customer Service. |
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.