Nacogdoches Utility Bill Pay Help
Need to pay a City of Nacogdoches water bill, use the 24-hour kiosk, call the phone payment line, start service, check a high bill, or fix a portal problem? Use this scan-first guide before you enter an account number.
The goal is simple: pay the right provider, use the fastest official option, avoid wrong Nacogdoches-area water systems, and know when to call Utility Billing instead of retrying online.
Do This First If You Just Need To Pay
Bill must say City of Nacogdoches or match the official city utility account.
Portal says you need your account number; no login is necessary for Quick Pay.
Open portalCall 1-877-374-7921 with your utility account number ready.
Call Utility Billing at 936-559-2593 or visit 209 S. Pecan.
Nacogdoches Water Bill Payment Options at a Glance
Choose the option based on urgency, whether you have the account number, and whether you need staff help.
| Option | Official detail | Best for | User tip |
|---|---|---|---|
| Quick Pay online | Municipal portal says account number is needed and no login is necessary. | Fast one-time payment. | Use only if the service address and provider are clearly correct. |
| Sign in / register | Portal allows account details, single/multi-account management and multi-bill pay. | Landlords, repeat customers, multi-account users. | Better than Quick Pay if you need records or manage more than one property. |
| Pay by phone | Call 1-877-374-7921 with your utility account number ready. | Payment without using the web portal. | This is payment automation, not billing research. |
| 24-hour kiosk | City lists a kiosk at 209 S. Pecan open 24 hours. | After-hours physical payment. | Keep the kiosk receipt until the account updates. |
| City Hall lobby | Lobby inside City Hall is open Monday–Friday, 8 a.m.–4:30 p.m. | Billing questions and staff help. | Bring your bill, account number, ID if needed, and proof of any recent payment. |
| Automatic bank draft | City provides a bank draft form to complete and return. | Customers who forget due dates. | Attach a voided check and verify current balance before draft begins. |
How To Pay the City of Nacogdoches Water Bill Online
Start from an official city page
Use Nacogdoches Pay Online or the Municipal Online Payments utility portal.
Pick Quick Pay or sign in
Quick Pay is for one bill with account number. Sign in or register if you want account details, multiple accounts or multi-bill pay.
Enter the account number exactly
Use the account number from the bill. If the lookup fails, call 936-559-2593 instead of changing digits until something works.
Save confirmation proof
Keep the date, amount, payment method, receipt, account number used and screenshot until the payment shows correctly.
Phone Payment, Kiosk, Office, Email and After-Hours Help
Pay by phone
1-877-374-7921. Have your utility account number ready.
Billing office
209 S. Pecan St, Nacogdoches, TX 75961.
Hours
Office: Monday–Friday, 8 a.m.–4:30 p.m. Phone support is listed until 5 p.m.
Email / phone
utbillingsupport@nactx.us
936-559-2593
Official Alternate Pay Locations in Nacogdoches
The City says certain commercial locations accept utility payments from water customers by cash, check or money order. Confirm your account number and keep a receipt.
| Location | Address | Phone listed by city | Best use |
|---|---|---|---|
| KJ’s Convenience Store | 4712 South St, Nacogdoches | 936-371-1035 | South Street area payment |
| Lucky Stop #5 | 1516 E Main St, Nacogdoches | 936-305-5049 | East Main area payment |
| Lucky Stop #4 | 1930 Douglass Rd, Nacogdoches | 936-305-4031 | Douglass Road area payment |
| H & Z Tobacco Store | 1130 N University Dr, Nacogdoches | 936-569-6391 | North University area payment |
| H&Z Valero | 1626 N University Dr, Nacogdoches | 936-569-8921 | North University drive-by option |
| Lucky Stop #2 | 1324 South St, Nacogdoches | 936-564-6621 | South Street area option |
| Carniceria y Fruteria Las | 2904 South St, Nacogdoches | 936-371-2877 | South Street cash/check/money order option |
| Tobacco Barn #402 | 1216 South St, Nacogdoches | 936-559-5302 | South Street option |
Automatic Bank Draft: What the Form Asks For
Customer details
Name, mailing address, service address and City water account number.
Bank details
Bank name, account number, routing number, bank address and bank phone number.
Signature + voided check
The form asks for customer signature, phone number and a voided check.
Rates, Late Fee, Reconnect and Service Fees Users Ask About
These are planning details from the city’s water/sewer rate ordinance. Your actual bill may include more than water and sewer, so use the official bill as the final source.
| Item | FY 25–26 / official detail | What it means for a customer |
|---|---|---|
| Residential inside water minimum | 5/8" or 3/4" meter: $14.72 for 0–2,000 gallons. | Many regular residential accounts start from this minimum before usage above 2,000 gallons. |
| Residential outside water minimum | 5/8" or 3/4" meter: $22.09 for 0–2,000 gallons. | Outside-city accounts can cost more than inside-city accounts. |
| Residential inside water volume | 2,001–10,000 gallons: $3.72 per 1,000 gallons; 10,001–30,000: $4.28 per 1,000. | High usage moves into higher tiers. |
| Residential inside sewer | Minimum: $16.94; volume: $5.61 per 1,000 gallons. | Water bill questions may actually be sewer-volume questions. |
| Due / delinquent | Bills are due upon receipt and delinquent 15 days after billing date. Delinquent fee: 10%. | Do not wait until the last day if online lookup is failing. |
| Disconnect notice | For nonpayment-only disconnection, city must give 10 calendar days’ notice. | Call billing support quickly if you receive a notice. |
| Connect / transfer / reconnect | Original service connect: $25. Transfer: $25. Reconnect: $25 regular hours or $45 after hours. | Timing can affect reconnect cost. |
Quick Residential Inside Bill Estimator
This uses FY 25–26 residential inside water/sewer examples only. It does not include every possible fee, sanitation, taxes, penalties, deposits, outside-city rates or special account rules.
Use your official bill for final balance. This tool is only a planning estimate using a simplified 5/8" or 3/4" residential-inside scenario.
High Nacogdoches Water Bill? Check Usage Before You Pay Blindly
Use consumption analysis
The city says customers can monitor water use yearly, monthly, weekly, daily or hourly and set text/email threshold alerts.
Check quiet leaks
Running toilets, irrigation leaks, outdoor hoses and hidden line leaks can raise usage before you notice water on the ground.
Call with facts
Call 936-559-2593 with account number, current usage, prior usage, repair dates and any screenshots from the portal.
Start or Cancel Nacogdoches Water Service
Starting service
- Go to 209 S. Pecan during office hours.
- Bring valid photo ID.
- Provide Social Security Number; the card is not required.
- Bring lease agreement or proof of ownership.
- Pay the $25 connection fee when submitting the application.
Canceling service
- Call 936-559-2593 and verify your identity, or email Utility Billing.
- Have account number, service address and shutoff date ready.
- Ask how the final bill will be handled.
- Save the cancellation confirmation or email thread.
Want Utility Customer Information Kept Confidential?
The city’s Utility Billing page says customers can submit a confidentiality form to request that personal utility customer information be kept confidential in a public-records request. To activate it, deliver the completed form to the Utility Billing office at 209 S. Pecan Street with a $10 fee and picture identification.
Wrong Provider Warning for Nacogdoches-Area Customers
This article is for City of Nacogdoches utility billing. Some nearby addresses use other water systems, even when the mailing city says Nacogdoches.
Check your bill header
If the provider is Lilly Grove SUD, Caro Water Supply, D & M Water Supply, Central Water Control or another system, use that provider’s payment route.
Do not pay by city name only
“Nacogdoches water bill” in search results can show multiple systems. Match account number and provider before paying.
Call before duplicate payment
If you paid the wrong portal or your account does not show paid, call the correct provider immediately with your receipt.
Nacogdoches Utility Billing Office and 24-Hour Kiosk Map
Use this map for the billing office and kiosk location. For live balance, account problems or service questions, call the billing office.
Office / kiosk
209 S. Pecan St, Nacogdoches, TX 75961.
Lobby hours
Monday–Friday, 8 a.m.–4:30 p.m.
Bring this
Bill, account number, service address, payment proof and ID if service or account changes are involved.
Official Nacogdoches Water Bill Links Used Here
Nacogdoches Water Bill Pay FAQs
Where do I pay my Nacogdoches water bill online?
Use the official City Pay Online page or the Municipal Online Payments utility portal. Quick Pay needs your account number and does not require login.
What is the Nacogdoches water bill phone payment number?
Call 1-877-374-7921 and have your utility account number ready. The automated voice system guides the payment process.
What is the Utility Billing customer service number?
Call 936-559-2593 for billing or service questions. The city lists phone support during normal business hours and phone help until 5 p.m.
Where is the 24-hour payment kiosk?
The City lists a kiosk at 209 S. Pecan Street, Nacogdoches, TX 75961, open 24 hours a day.
What are the Nacogdoches Utility Billing lobby hours?
The lobby inside City Hall is listed as Monday–Friday, 8 a.m. to 4:30 p.m.
Does Nacogdoches offer automatic bank draft?
Yes. The City provides an Automatic Bank Draft form. The form asks for customer details, water account number, bank account and routing information, signature, phone number and a voided check.
What do I need to start water service?
The City says to come to 209 S. Pecan with valid photo ID, Social Security Number, lease agreement or proof of ownership, and the $25 connection fee.
How do I cancel Nacogdoches water service?
You may call 936-559-2593 and verify your identity, or email Utility Billing, to cancel or shut off service.
What is the after-hours water emergency number?
For a water service issue that cannot wait until normal business hours, call 936-559-2900.
Is WaterBillsPay.org the official payment site?
No. This is an independent informational guide. Use official City of Nacogdoches and Municipal Online Payments links for real payment, balance, service and account decisions.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.