Hattiesburg Water Account Help
Paying a Hattiesburg water bill is easy when the account is current, but the right option changes if you are setting up new service, using bank draft, mailing a payment, trying a drop box, checking a high bill, or reporting a water/sewer issue. This guide puts the City’s official payment methods, office hours, phone numbers, rates, deposit details, meter-reading facts, and Action Line options into one scan-friendly page.
Choose the Right Hattiesburg Water Bill Action
Use the City’s official online billing route. Fees may apply. Quick pay needs your account number.
Open portalCall the Water Billing Office at 601-545-4634 to make a credit card payment by phone.
Water & SewerVisit the Billing Office at 105 South Park Avenue. Residential customers need ID, Social Security card, and deposit.
Setup servicesUse Action Line for water/sewer service issues, trash/garbage/recycling problems, or city service concerns.
Action LineOfficial Hattiesburg Water Billing Snapshot
Use this quick section before you pay, mail, visit, call, or set up service.
Water Billing Office
601-545-4634
Use for payments, billing questions, credit card phone payments, account issues, and office payment help.
Office address
105 South Park Avenue
Hattiesburg, MS 39401.
Mail payment
Hattiesburg Water Billing
PO Box 1897
Hattiesburg, MS 39403-1897.
Service issues
Action Line: 601-545-4500. After-hours Water Plant #2: 601-545-4630.
Hattiesburg Water Bill Payment Options
| Payment route | Best for | Official detail | Watch out for |
|---|---|---|---|
| Online billing | Fast payment from home and customers who need a payment option outside office hours. | The City’s Water & Sewer page links to online billing and notes fees apply. | Start from the official City page or verified Hattiesburg utility billing portal to avoid unofficial payment services. |
| Quick pay / portal payment | Customers who just need to pay without reviewing many account details. | The municipal utility portal says Quick Pay requires an account number and no login is necessary. | Confirm service address and account number before submitting. |
| Phone payment | Customers who want to make a credit card payment by calling the billing office. | Call the Water Billing Office at 601-545-4634. | For urgent payment posting, confirm account status with the office after payment. |
| Non-urgent check or money-order payments. | Mail to Hattiesburg Water Billing, PO Box 1897, Hattiesburg, MS 39403-1897. | Do not mail if the due date or service risk is close. | |
| Bank draft | Customers who want automatic monthly payment. | The City says to submit a voided check to the office at 105 South Park Avenue. | Bank draft setup is not an instant payment for a bill already due. |
| Community drop boxes | After-hours paper payment when you already have the bill/stub. | Listed drop boxes include Cloverleaf Mall, Starbucks on Hardy Street, the Water Billing Office, and the Engineering Building at 212 West Front Street. | Use check or money order and allow processing time. Avoid last-minute shutoff timing. |
| In person / drive-thru | Account questions, deposits, setup, payment proof, and customers who need office help. | Office counter: 8 a.m.–4 p.m. Drive-thru: 8 a.m.–5 p.m. | Bring bill, ID, account number, and any proof or documents. |
How to Pay a Hattiesburg Water Bill Online
Start from an official City page
Open the City’s Water & Sewer page or the verified Municipal Online Payments utility billing page.
Choose Quick Pay or account login
Use Quick Pay if you only need to pay and have your account number. Create/sign in if you want account details, multi-account management, or multi-bill pay.
Check fee and account details
The City’s online billing page notes that fees apply. Review the account number, service address, balance, and total payment before submitting.
Save payment proof
Keep the confirmation number, date, amount, payment method, and screenshot until the account and bank/card record both match.
Call for urgent timing
If the payment is tied to shutoff risk, an old balance, a duplicate bill, or service confusion, call the Water Billing Office at 601-545-4634 after payment.
Phone, Mail, Drop Box, Office, and Drive-Thru Details
Pay by phone
Call 601-545-4634 to make a credit card payment through the Water Billing Office.
Pay by mail
Mail to Hattiesburg Water Billing, PO Box 1897, Hattiesburg, MS 39403-1897.
Pay in person
Visit 105 South Park Avenue. Office hours: 8 a.m.–4 p.m.; drive-thru: 8 a.m.–5 p.m.
| Drop box location | Best use | Smart customer tip |
|---|---|---|
| Water Billing Office | After-hours payment near the official billing location. | Use bill stub and account number. Avoid cash unless the City specifically accepts it for that box. |
| Cloverleaf Mall parking lot | Community drop box convenience. | Good for non-urgent paper payments only. |
| Starbucks on Hardy Street | Convenient Hardy Street payment drop. | Do not use for a payment that must post immediately. |
| Engineering Building, 212 West Front Street | Downtown drop box option. | Include account details clearly so payment posts correctly. |
Start Water, Sewer, or Garbage Service in Hattiesburg
Visit the Billing Office
To begin water, sewer, and/or garbage services, the City says to visit the Billing Office at 105 South Park Avenue.
Residential setup
Residential customers need a valid picture ID, Social Security card, and a $75 deposit.
Commercial setup
Commercial customers need a tax ID number and a minimum $75 deposit; some commercial accounts may require more.
Hattiesburg Water Bill Rates and Bill Parts
Use these official posted residential figures to understand why a low-usage bill can still have a minimum amount.
| Bill item | Official posted amount | What it means for customers |
|---|---|---|
| New customer deposit | $75 | Residential customers need the deposit when setting up service. |
| Minimum water bill | $23.33 | Minimum amount is based on 0–3,000 gallons consumption. |
| Minimum sewer bill | $23.33 | Sewer has its own minimum charge. |
| Garbage rate | $17 | City residential services can include garbage service on the monthly bill. |
| Total minimum bill | $63.66 | This helps explain why a customer can owe money even with very low water use. |
| Additional water usage | $7.03 per 1,000 gallons | Applies above the 0–3,000 gallon minimum block. |
| Additional sewer usage | $7.03 per 1,000 gallons | Higher water usage can affect both water and sewer charges. |
High Hattiesburg Water Bill or Meter Concern
Automated meter reading
The City says it uses an automated meter reading system that collects meter information through a radio signal and transfers it to a central database for billing.
Meter accuracy note
The City explains that a meter measures water passing through it and does not speed up to register more than actual usage; as it ages, it usually slows or stops registering.
Use the new bill layout
The redesigned bill includes a six-month water consumption graph, balance, due date, account summary, and news/notes block.
| What you notice | Most likely causes | Best next step |
|---|---|---|
| Usage jumped suddenly | Running toilet, leak, irrigation, pool fill, hose left on, more people in the home, or longer billing cycle. | Compare the six-month graph, check toilets and outdoor spigots, then call Water Billing if usage still looks wrong. |
| Bill looks duplicated | Mailing/printing issue or duplicate statement confusion. | Do not pay twice without verifying with the City. Call 601-545-4634 or the Mayor’s Office if instructed in a notice. |
| Low usage but bill still has balance | Minimum water/sewer charge, garbage rate, prior balance, fees, or deposit. | Separate water, sewer, garbage, and prior balance lines before disputing usage. |
| Meter concern | Meter read issue, old meter, stopped meter, or misunderstood usage unit. | Ask the Water Billing Office about the meter reading and account history. |
Duplicate, Reprinted, or Confusing Water Bill
Do not automatically pay both
If you receive a duplicate or reprinted statement, verify the bill date, balance, account number, and payment history before paying again.
Call before assuming fraud
The City previously posted a duplicate-bill notice caused by a printing-company software issue. If your bill looks duplicated, contact the City for account confirmation.
Report Water, Sewer, Garbage, or City Service Issues
Action Line
Call 601-545-4500 to report water/sewer service issues, garbage/trash/recycling concerns, or other City service problems.
Work order flow
The City says Action Line requests are opened as work orders for the responsible department and placed in queue for resolution.
After-hours water
The phone directory lists Water and Sewer after-hours contact at Water Plant #2: 601-545-4630.
Local Hattiesburg Tips That Prevent Payment Problems
Use the correct local utility
Some Hattiesburg-area addresses are served by separate water associations or districts. If your bill is from Lamar Park Water, West Lamar Water, Rawls Springs Utility District, or another provider, do not use the City of Hattiesburg payment page.
Drop boxes are not instant
Drop boxes are useful for convenience but not ideal for a payment that must post immediately. Use phone, office, or portal and confirm with the billing office if timing matters.
Bring full setup documents
Residential setup requires valid picture ID, Social Security card, and deposit. Missing one item can mean another trip to the Billing Office.
Read the consumption graph
The newer bill design includes a six-month consumption graph. Use it before assuming the bill is only a rate change.
Hattiesburg Water Billing Office Map
Use this map for the Water Billing Office at 105 South Park Avenue. Call before visiting if you need deposit details, commercial setup requirements, urgent payment posting, or service-specific help.
Office
Water Billing Office, 105 South Park Avenue, Hattiesburg, MS 39401.
Hours
Counter: 8 a.m.–4 p.m. Drive-thru: 8 a.m.–5 p.m.
Bring
Bill, account number, ID, Social Security card for setup, deposit, voided check for bank draft, or payment proof.
Official Hattiesburg Water Billing Links Used
Hattiesburg Water Bill Pay FAQs
Where do I pay my Hattiesburg water bill online?
Start with the official City of Hattiesburg Water & Sewer page or the City of Hattiesburg Municipal Online Payments utility billing page. The online billing option notes that fees apply.
What is the Hattiesburg Water Billing Office phone number?
The Water & Sewer page lists the Water Billing Office phone number as 601-545-4634. The City phone directory also lists Water Billing contact information.
Where is the Hattiesburg Water Billing Office?
The Water Billing Office is at 105 South Park Avenue, Hattiesburg, MS 39401.
What are Hattiesburg Water Billing Office hours?
The City lists in-person office hours as 8 a.m.–4 p.m. and drive-thru hours as 8 a.m.–5 p.m.
Can I pay a Hattiesburg water bill by phone?
Yes. The City says you can make a credit card payment by calling the Water Billing Office at 601-545-4634.
Where do I mail a Hattiesburg water bill payment?
Mail payments to Hattiesburg Water Billing, PO Box 1897, Hattiesburg, MS 39403-1897.
Does Hattiesburg have water bill drop boxes?
Yes. The City lists community drop boxes at Cloverleaf Mall, Starbucks on Hardy Street, the Water Billing Office, and the Engineering Building at 212 West Front Street.
How do I start water service in Hattiesburg?
Visit the Billing Office at 105 South Park Avenue. Residential customers need a valid picture ID, Social Security card, and a $75 deposit. Commercial customers need a tax ID number and at least a $75 deposit.
Why is my Hattiesburg water bill high?
Check the six-month consumption graph, compare water and sewer charges, look for leaks or unusual usage, and call the Water Billing Office if the meter reading or balance looks wrong.
Who do I call for a Hattiesburg water or sewer issue?
For non-emergency water/sewer service issues, call the Action Line at 601-545-4500. The City phone directory lists after-hours Water Plant #2 at 601-545-4630.
Is WaterBillsPay.org the official City of Hattiesburg payment website?
No. This is an independent informational guide. Use official City of Hattiesburg links for live payment, account status, fees, setup requirements, and service decisions.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.