Northern Kentucky Water District Paymentus Portal, 24/7 Phone Pay, Drop Box and Payment Plan Help
Use this guide to pay your NKY water bill online, open the NKWD Paymentus customer portal, pay by phone, enroll in paperless billing, use drop boxes, pay at area banks, understand late penalties and contact Northern Kentucky Water District customer service.
🔒 Official Northern Kentucky Water District Payment Resources
Main office: 2835 Crescent Springs Road, Erlanger, KY 41018. Mailing address: P.O. Box 18640, Erlanger, KY 41018. Office hours: Monday–Friday, 8 a.m.–5 p.m.
NKY Water Bill Payment Basics for Northern Kentucky Water District Customers
Northern Kentucky Water District customers can pay online through the Paymentus customer portal, pay by phone 24/7, use drop boxes, visit participating Heritage Bank locations for expedited payment processing, or contact customer service for account help.
The Customer Portal is the best option if you want to pay online, download a PDF of your bill, enroll in paperless billing, quickly see how much you owe, view past payment information and receive account notifications.
If you are looking for sewer, stormwater or sanitation charges, that may be handled separately by Sanitation District No. 1. This article is for the NKWD water bill, not the SD1 sanitation bill.
| Need | Official NKWD Option | What To Know |
|---|---|---|
| Pay online | Paymentus Customer Portal | Pay bill, download PDF, view amount owed and payment history. |
| Pay by phone | 859-578-9898 | Automated payment option is available 24/7. |
| Paperless billing | Customer Portal | Select paperless to receive the bill by email. |
| Drop off payment | NKWD / Campbell Library / SD1 drop boxes | Use drop boxes when there is enough processing time. |
| Possible cutoff | Call NKWD before termination date | Payment plan must be requested before service is terminated. |
How to Pay NKY Water Bill Online Through the Paymentus Customer Portal
The official NKWD Pay Your Bill page links customers to the Paymentus customer portal. Use this route before entering account or payment details.
1
Open the official NKWD Pay Your Bill pageStart from nkywater.org
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Start from the official Northern Kentucky Water District website and select Pay Your Bill. This keeps you on the verified route to the Paymentus customer portal.
2
Log in to the Customer PortalUse Paymentus-powered portal
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Use the Customer Portal to pay your account, download a PDF of your bill, see your amount owed, check past payment information and receive account notifications.
3
Enter customer and account details from your billUse the latest bill for correct lookup
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Use your current NKWD bill. If you also use Heritage Bank or a bank bill-pay system, NKWD says you need a copy of your bill or your customer and account number.
4
Choose paperless billing if you want email billsSelect “Yes” for paperless option
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NKWD says if you prefer to receive your bill by email, select “Yes” for the paperless option in the Customer Portal.
5
Submit payment and save confirmationImportant for delinquent accounts
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Save the confirmation number, payment amount, payment date, account number and screenshot or email receipt. If you have a cutoff notice, call 859-578-9898 after paying.
NKWD Phone Payment, Automated Payment Option and Paymentus Mobile App
NKWD says customers can pay the water bill by phone 24 hours a day, 7 days a week. Customers can pay by Visa, MasterCard or Discover without accessing a customer service representative.
24/7 phone pay
Call 859-578-9898 and follow the prompts for the Automated Payment Option.
Accepted cards
NKWD lists Visa, MasterCard and Discover for automated phone card payment.
Mobile app
NKWD says free iPhone and Android apps are powered by Paymentus.
1
Keep your NKWD bill readyAutomated systems need exact account details
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Before calling, keep your account number, customer number, service address, amount due and payment method ready.
2
Call the official NKWD numberUse the automated payment prompts
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Call NKWD and follow the prompts for the Automated Payment Option.
3
Save confirmation after phone paymentUseful if posting or cutoff timing matters
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Write down the confirmation number, amount, date and account number. If the account is already under cutoff notice, call customer service during office hours.
NKWD Drop Box Locations, Heritage Bank Payments and Mail Address
NKWD lists three payment drop box locations and also says customers can visit local Heritage Bank locations for expedited payment processing when they have a bill copy or customer/account number.
| Payment Location | Address | Use It For |
|---|---|---|
| NKWD Central Facility | 2835 Crescent Springs Road, Erlanger, KY 41018 | Drop box and main office reference. |
| Campbell County Public Library | 3920 Alexandria Pike, Cold Spring, KY 41076 | Drop box location listed by NKWD. |
| SD1 | 1045 Eaton Drive, Fort Wright, KY 41017 | Drop box location listed by NKWD. |
| Area Banks | Local Heritage Bank locations | Expedited payment processing with bill copy or customer/account number. |
| Mailing Address | P.O. Box 18640, Erlanger, KY 41018 | Official NKWD mailing address shown on contact page. |
NKWD Delinquent Bills, 10% Late Penalty, Cut-Off Notices and Payment Plan Rules
NKWD’s billing rules distinguish quarterly and monthly billing. Once a bill becomes delinquent, a 10 percent late penalty is included and shown as the gross amount or pay-this-amount-after-due-date figure.
Quarterly bills
Become delinquent 30 days after the billing date, with 10% late penalty.
Monthly bills
Become delinquent 15 days after billing date, with 10% late penalty.
Payment plans
Must be requested before termination; not after service is terminated.
1
Check whether your bill is monthly or quarterlyThe delinquent timing is different
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Quarterly water bills become delinquent 30 days after the billing date. Monthly water bills become delinquent 15 days after billing date. Both can include a 10% late penalty once delinquent.
2
Act before the cutoff notice becomes urgentDo not wait until termination
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NKWD says quarterly bills not paid within 45 days after the billing date can receive a 15-day cut-off notice. Monthly bills not paid within 16 days after billing date can receive a 10-day cut-off notice.
3
Request payment plan before service terminationPayment plans are not offered after termination
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NKWD says customers must apply for a payment plan agreement in advance of the termination date. Once service has been terminated, a payment plan will not be offered.
4
Know the 1/3 upfront payment ruleApplies to payment plan/extension requests
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For arrears under $150, NKWD says a customer may apply for up to a 30-day extension and must pay 1/3 of the bill at application. For arrears over $150, the customer must pay 1/3 and apply for a longer payment plan not exceeding 180 days.
Real NKY Water Bill Tips That Save Time, Late Fees and Service Stress
These practical checks help Northern Kentucky Water District customers avoid wrong portals, missed notices, drop-box timing issues, duplicate payments and payment-plan problems.
Use portal for bill history
The Customer Portal can show past payment information, which helps avoid duplicate payments.
Go paperless for faster notice
Select paperless in the portal if you want bills delivered by email.
Do not wait for cutoff
Payment plans must be requested before termination, not after service is disconnected.
Know monthly vs quarterly timing
Monthly and quarterly bills have different delinquent and cut-off notice timelines.
Use phone pay when urgent
The automated phone payment line is available 24/7 at 859-578-9898.
Separate water from SD1
NKWD is water. Sanitation District No. 1 may handle wastewater/stormwater billing separately.
NKWD Customer Service Phone, Office Address, Emergency Shut-Off and Map
Use NKWD customer service for billing questions, service turned on or off, payments, general water account questions, urgent matters and leak reporting. For after-hours emergency shut-off, use the dedicated emergency number.
| Resource | Use It For | Official Detail |
|---|---|---|
| Pay Your Bill | Official payment options and portal link | Open Pay Your Bill |
| Customer Portal | Pay account, PDF bill, paperless billing, amount owed, payment history | Open Paymentus portal |
| Main Customer Service | Billing, payments, service turn-on/off, leaks, general questions | 859-578-9898 Monday–Friday, 8 a.m.–5 p.m. |
| Main Office | Customer service / central facility reference | 2835 Crescent Springs Road Erlanger, KY 41018 |
| Mailing Address | Official mail correspondence/payment address | P.O. Box 18640 Erlanger, KY 41018 |
| After-Hours Emergency Shut-Off | Urgent after-hours emergency shut-off | 513-244-9016 |
| Water Quality | Water quality questions and reports | 859-441-0482 |
| Payment Plans | Pre-termination extension or payment-plan rules | Open Payment Plan Agreements |
Northern Kentucky Water District Main Office
2835 Crescent Springs Road, Erlanger, KY 41018. Call 859-578-9898 before visiting if your issue is delinquent, payment-plan related, or needs urgent account review.
NKY Water Bill Pay, Paymentus Portal, Phone Payment, Drop Box and Payment Plan FAQs
These answers cover common Northern Kentucky Water District payment questions before paying online, calling the automated phone line, using a drop box or asking for payment-plan help.
QWhere do I pay my NKY water bill online?▾
Use the official Northern Kentucky Water District Pay Your Bill page and open the Paymentus Customer Portal to pay online.
QWhat is the NKWD water bill phone payment number?▾
NKWD says customers can pay by phone 24 hours a day, 7 days a week. Call 859-578-9898 and follow the prompts for the Automated Payment Option.
QCan I get my NKWD bill by email?▾
Yes. NKWD says customers can log in to the Customer Portal and select “Yes” for the paperless option to receive the bill by email.
QCan I download a PDF of my NKWD bill online?▾
Yes. NKWD says customers can log in to the Customer Portal to pay the account or download a PDF of the bill.
QWhere are NKWD drop boxes located?▾
NKWD lists drop boxes at the NKWD Central Facility, 2835 Crescent Springs Road in Erlanger; Campbell County Public Library, 3920 Alexandria Pike in Cold Spring; and SD1, 1045 Eaton Drive in Fort Wright.
QCan I pay my NKWD bill at a bank?▾
Yes. NKWD says customers can contact their bank for bill payment processing options, and NKWD customers can visit local Heritage Bank locations for expedited payment processing with a copy of the bill or customer and account number.
QWhat is the NKWD main office address?▾
The Northern Kentucky Water District main office is located at 2835 Crescent Springs Road, Erlanger, KY 41018.
QWhat is the late penalty for NKWD water bills?▾
NKWD says quarterly bills become delinquent 30 days after the billing date and monthly bills become delinquent 15 days after the billing date. Once delinquent, a 10 percent late penalty is included.
QDoes NKWD offer payment plans?▾
Yes. NKWD offers payment plan agreements for customers who may have service terminated for non-payment, but the customer must apply before the termination date.
QIs WaterBillsPay.org the official NKWD website?▾
No. WaterBillsPay.org is an independent informational guide. Use official Northern Kentucky Water District resources for final payment, account, service and emergency decisions.