Detroit DWSD Water, Sewer and Drainage Bill Pay, Guest Payment, EasyPay and Assistance Help
Use this guide to pay your Detroit Water and Sewerage Department bill online, use guest payment, register for the DWSD Customer Self-Service Portal, pay by phone, use DivDat kiosks, mail payment, enroll in EasyPay and check Lifeline H2O water assistance options.
🔒 Official Detroit DWSD Water and Sewer Payment Resources
Use this number for customer service, payment help, EasyPay enrollment and water/sewer emergencies. Phone transactions are Monday–Friday, 8 a.m.–5 p.m., except observed holidays.
Detroit Water, Sewer and Drainage Billing Basics for DWSD Customers
Detroit Water and Sewerage Department bills commonly include water, sewerage and drainage charges. Customers can pay online, as a guest, by phone, at DivDat kiosks, by mail, and through payment plan options if eligible.
The official DWSD Customer Self-Service Portal is the main online account tool. It supports login, registration and guest payment. Registered users can also track water usage in real time, pay bills, schedule payment plans and manage mobile customer support options.
Before paying, confirm your bill is from Detroit Water and Sewerage Department. Do not confuse DWSD with Great Lakes Water Authority wholesale bills, suburban water departments, apartment billing companies or third-party bill-payment websites.
| Need | Official DWSD Option | What To Do |
|---|---|---|
| Pay online | DWSD Customer Self-Service Portal | Sign in/register to pay, monitor usage and manage account tools. |
| Pay without login | DWSD Guest Payment | Add your account number and complete payment as guest. |
| Pay by phone | 313-267-8000 | Use the automated pay-by-phone / customer service route. |
| Pay in cash or kiosk | DivDat kiosk network | Use official no-fee kiosk network referenced by DWSD. |
| Past-due help | EasyPay / Lifeline H2O / assistance | Call 313-267-8000 or use portal assistance/payment plan options. |
How to Pay Detroit DWSD Bill Online Through the Customer Portal
The DWSD portal is the best online route if you want full account access, real-time water usage, bill viewing, payment scheduling and payment-plan tools.
1
Open the official DWSD Customer Self-Service PortalUse csportal.detroitmi.gov
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Go directly to the DWSD portal or start from Detroit’s official Billing and Payments page. Avoid unrelated payment sites that may not post correctly or may charge unnecessary fees.
2
Sign in or register your DWSD accountBest for usage, bills and payment plans
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Registered access is useful because the portal can help you track water usage in real time, pay bills, schedule payment plans and manage mobile customer support options.
Keep your DWSD bill nearby because registration usually needs account details from your bill.
3
Review water, sewer and drainage chargesDetroit bills may include more than water usage
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Review the bill carefully. A Detroit DWSD bill can include water, sewerage and drainage charges. If the amount looks high, check usage, drainage information, past-due balance and payment-plan status before paying.
4
Submit payment or schedule paymentUse the option shown by the official portal
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Choose the payment option, confirm amount, verify account and submit. If you are enrolling in a plan or scheduling a payment, read the plan amount and future due dates carefully.
5
Save confirmation and recheck accountImportant if past due or under shutoff concern
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Save the payment receipt, confirmation number, date, amount and account number. If service is at risk, call 313-267-8000 and ask about payment posting, EasyPay or assistance options.
Detroit DWSD Guest Payment: Pay Without Signing In
The official DWSD portal includes a Guest Payment page. This is useful if you want to pay quickly without creating or using a portal login.
Fast one-time payment
Guest pay lets you add an account and pay without signing in.
Use exact account number
Enter the DWSD account number from your latest bill.
Save receipt
Guest users should save confirmation because portal history may not be attached to login.
1
Open the official DWSD Guest Payment pageDo not use random search-result payment pages
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The Guest Payment page is part of the City of Detroit Water & Sewerage Department Customer Self-Service Portal and asks customers to add an account number.
2
Add your DWSD account numberUse the number on the latest bill
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Type the account number exactly as shown on the bill. If you recently moved, bought property or changed account holder details, use the newest bill to avoid wrong-account lookup.
3
Confirm account before paymentEspecially important for landlords and tenants
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If account details appear on screen, verify service address and amount before paying. Detroit properties may have water, sewer, drainage and past-due balances, so confirm the full amount carefully.
Detroit Water Bill Phone Payment, DivDat Kiosks and Mail Payment Address
DWSD customers can pay through the portal, DivDat kiosk network, phone payment/customer service, or mail payment. Choose the method based on timing, payment type and whether the account is past due.
Phone payment
Call 313-267-8000 for automated pay-by-phone and customer service routing.
DivDat kiosks
DWSD points customers to the DivDat kiosk network for payment transactions.
Mail payment
Mail check or money order payable to the Board of Water Commissioners.
1
Use phone payment for quick account routingCall 313-267-8000
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Call DWSD at 313-267-8000. Use this number for payment help, EasyPay, customer service and emergency routing.
2
Use DivDat kiosks for in-person-style paymentUseful for cash, check or card kiosk payment
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DWSD directs customers to the DivDat kiosk network. Use the official kiosk finder from the DWSD billing page and keep your receipt until the payment appears on your account.
3
Mail payment only when there is enough timeMail is not best for urgent past-due accounts
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Mail check or money order payable to the Board of Water Commissioners. Include account information so payment posts properly.
DWSD EasyPay, Lifeline H2O and Detroit Water Assistance Options
DWSD provides help options for customers who cannot pay the full balance at once. The two important terms to know are EasyPay for past-due payment plans and Lifeline H2O for income-based water affordability.
EasyPay Plan
DWSD says customers can enroll by portal or by calling 313-267-8000 and saying “Easy Pay.”
Lifeline H2O
DWSD’s income-based affordability plan may reduce eligible household bills.
Assistance programs
DWSD lists water assistance programs including plumbing repair and payment help.
| Help Option | Best For | How To Start |
|---|---|---|
| EasyPay Plan | Past-due balance and shutoff concern. | Call 313-267-8000 and say “Easy Pay” or use the DWSD portal. |
| Lifeline H2O | Income-based monthly affordability support. | Use official DWSD Lifeline H2O resources and check enrollment status. |
| Water assistance programs | Payment help, plumbing repair help or hardship support. | Call DWSD or use the official assistance page. |
| Portal usage tracking | High bill or leak concern. | Register on DWSD portal and review real-time usage. |
| Customer service | Account-specific billing or service issue. | Call 313-267-8000. |
Real Detroit DWSD Bill Pay Tips That Save Time, Stress and Shutoff Risk
These practical checks help Detroit customers avoid wrong-payment sites, missed assistance options, mail delays, usage surprises and payment-plan confusion.
Register for usage tracking
DWSD portal registration helps you monitor real-time water usage and catch possible leaks early.
Use guest pay only for speed
Guest payment is quick, but login is better for usage, bill printing and scheduled payments.
Ask about EasyPay early
If you are past due, EasyPay can spread the balance instead of waiting until service pressure rises.
Use DivDat for cash/kiosk payment
DWSD points customers to the DivDat kiosk network for payment transactions.
Mail only with enough time
Mail payment can be fine for routine bills, but portal/phone/kiosk is safer near due date.
Check drainage charges
Detroit bills may include drainage charges, so a high bill may not be only water usage.
DWSD Customer Service, Emergency Phone, Portal, Mail Address and Map
Use the correct DWSD route based on your problem. Portal is best for bill payment and usage. Customer service is best for account-specific issues. Assistance pages are best for EasyPay, Lifeline H2O and affordability programs.
| Resource | Use It For | Official Detail |
|---|---|---|
| DWSD Customer Portal | Login/register, pay bill, monitor usage, schedule payments, manage account | Open customer portal |
| DWSD Guest Payment | One-time payment without login | Open guest payment |
| Billing and Payments | Official payment routes, kiosks, assistance links | Open billing page |
| Customer Service / Emergency | Billing help, payment help, EasyPay, water/sewer emergencies | 313-267-8000 |
| Water Assistance Programs | Lifeline H2O, EasyPay, payment assistance, plumbing repair assistance | Open assistance programs |
| EasyPay Plan | Past-due balance payment plan | Open EasyPay info |
| Mail Payment | Check or money order payment | Board of Water Commissioners Detroit Water and Sewerage Department PO Box 554899 Detroit, MI 48255-4899 |
| DWSD Office / Downtown | Appointment-based in-person assistance where available | 735 Randolph Street, Detroit, MI 48226 Confirm appointment rules before visiting. |
Detroit Water and Sewerage Department
735 Randolph Street, Detroit, MI 48226. Confirm appointment and customer service rules before visiting because DWSD states many transactions can be handled by portal, phone or kiosk.
Detroit Water and Sewage Bill Pay, DWSD Portal, Guest Pay, EasyPay and Assistance FAQs
These answers cover common Detroit DWSD customer questions before paying online, using guest pay, calling customer service, using kiosks or asking for water bill assistance.
QWhere do I pay my Detroit water and sewage bill online?▾
Use the official DWSD Customer Self-Service Portal at csportal.detroitmi.gov. You can sign in, register, or start a guest payment from the portal.
QCan I pay my DWSD bill without creating an account?▾
Yes. The DWSD Customer Self-Service Portal includes a Guest Payment option where you can add an account and make a payment without signing in.
QWhat is the Detroit water bill phone number?▾
DWSD lists customer service and payment help at 313-267-8000. Use this number for billing, payment, EasyPay and water/sewer emergency routing.
QWhat are DWSD phone customer service hours?▾
DWSD says phone transactions can be done Monday through Friday, 8 a.m. to 5 p.m., except observed holidays.
QCan I pay my Detroit water bill at a kiosk?▾
Yes. DWSD directs customers to the DivDat kiosk network for payment transactions. Use the official DWSD Billing and Payments page to find the kiosk locator.
QWhere do I mail a Detroit water bill payment?▾
Mail check or money order payable to the Board of Water Commissioners to Detroit Water and Sewerage Department, PO Box 554899, Detroit, MI 48255-4899.
QCan I set up a DWSD payment plan?▾
Yes. DWSD says customers can enroll in EasyPay by calling 313-267-8000 and saying “Easy Pay,” or through the DWSD Customer Self-Service Portal.
QDoes Detroit have water bill assistance?▾
Yes. DWSD lists water assistance programs including the Lifeline H2O affordability plan, EasyPay payment plan, plumbing repair assistance and other payment help resources.
QCan I see real-time Detroit water usage online?▾
Yes. DWSD says registered portal users can view real-time water usage, view and print bills, pay bills and manage account services.
QIs WaterBillsPay.org the official DWSD website?▾
No. WaterBillsPay.org is an independent informational guide. Use official Detroit Water and Sewerage Department resources for final payment, account, service, emergency and assistance decisions.