Bossier Utilities Pay, Login & Service Help
Need to pay a Bossier City water bill, set up service, stop service, avoid disconnection, or fix an account lookup problem? Use the official Tyler Payments utility portal first, then match the correct Customer Number and Account Number from your bill.
This refreshed guide gives the parts users actually need: Quick Pay vs login, phone help, office hours, disconnect warnings, accepted payment types, NSF fee, bill definitions, move-service documents, and what to do when a payment or high bill looks wrong.
Do This First If You Just Want To Pay
Use Bossier City’s Municipal Online Payments utility portal.
Go to portalQuick Pay needs the account number and no login. Login adds account tools.
Compare optionsUse the Customer Number and Account Number exactly from your water bill.
Number guideIf disconnected or at risk, call 318-741-8757 option 1 after payment.
Urgent stepsQuick Pay vs Sign In: Which Bossier Payment Option Should You Use?
Quick Pay
Use when you only need a one-time payment. The portal says Quick Pay needs your account number and no login.
Fastest path No account setupSign in / sign up
Use when you want details, single or multiple account management, multi-bill pay, e-Billing, recent bills, payments and usage tools.
Best for ongoing users Multi-account helpConnect service
Use the portal’s Connect Service option when you need to set up a new utility account. Allow one business day for service requests.
New account Move-inCustomer Number and Account Number: Avoid the Most Common Portal Error
Official instruction: Bossier’s portal guide says to use the Customer Number and Account Number from your water bill. The first six digits go in the box labeled Customer Number. The second set of digits goes in the box labeled Account Number.
Look at the current bill
Do not use an old bill after moving, transferring service, changing account holder, or paying for a rental property.
Customer Number
Use the first six digits in the Customer Number field. This identifies the customer assigned to the service.
Account Number
Use the second set of digits in the Account Number field. This identifies the account/address assigned to the water service.
Bossier City Water Bill Payment Methods and What They Mean
| Payment method | Official detail | Best for | Watch out |
|---|---|---|---|
| Online Quick Pay | One-time payment without registering or signing in. | Current bills when you have the correct bill numbers. | Wrong Customer Number / Account Number placement. |
| Registered online account | View details, manage single and multiple accounts, use multi-bill pay and e-Billing. | Homeowners, landlords, property managers and repeat users. | Needs setup with email, name and phone number. |
| AutoPay / scheduled payment | Bossier offers autopay through Tyler Payments; the portal PDF also describes scheduling a payment for a selected draft date. | Customers who want fewer missed due dates. | Confirm whether the current bill still needs manual payment. |
| Automated phone payment | Visa/Mastercard and eCheck can be used by automated phone service; third-party fees apply. | Customers who cannot use the website. | Disconnection risk still requires calling the office option 1. |
| In office | Cash, check, money order and Visa/Mastercard are accepted in office; third-party card fees apply. | Customers needing account help or document handling. | Customer Service hours are Monday–Friday, 8 a.m.–5 p.m. |
| Mail / drop box | Checks and money orders are accepted by mail, drop box or in office. | Paper-payment users not close to a due date. | Mail/drop box is not instant; avoid using it for urgent cutoff situations. |
Past Due, Wednesday Cutoff Risk, or Already Disconnected?
Do not rely on online payment alone
If your account is subject to disconnection or already disconnected, the portal announcement says to call during business hours after payment.
Call the correct number
Call 318-741-8757, option 1, Monday–Friday, 8 a.m.–5 p.m. to report your payment and avoid reconnection delay.
Save proof before calling
Have the confirmation number, amount paid, payment method, date/time, account number and service address ready.
Ask what else is owed
If disconnected after NSF or returned payment, reconnection fees and the returned amount may also need to be paid.
Start, Stop, Transfer, or Disconnect Bossier Water Service
| Task | Official detail | What to prepare |
|---|---|---|
| Set up new service | You can apply in office during business hours or use the online service application / Connect Service path. | Photo ID and proof of ownership, property management agreement, or full lease agreement. |
| Processing time | Bossier’s water billing page says to allow one business day to process service requests. | Submit before your move-in date when possible. |
| Transfer service | You may transfer service from one address to another if all outstanding balances are paid in full for existing accounts. | Old address, new address, move date and proof that balances are cleared. |
| Disconnect service | You may come into the office, call Customer Service during business hours, or email waterdepartment@bossiercity.org. | Final service date, forwarding address, account number and written proof of the request. |
| Military / rental move | Account-holder proof matters for short-notice moves and rental changes. | Lease, orders if applicable, closing papers, management agreement or owner proof. |
Read Your Bossier Water Bill Before Paying
Service Address
The location where water services are being used. Pay based on service address, not only mailing address.
Account Number
The number assigned to the address/account. You need it for portal lookup and Quick Pay.
Customer Number
The number assigned to the customer. The portal instructions use this separately from Account Number.
Water Consumption HGAL
Water usage measured in hundred-gallon units. Compare usage, not just dollars, when a bill seems high.
| Bill line | What it means | What to check |
|---|---|---|
| Service Period | Beginning and ending dates for the billing cycle’s meter readings. | A longer cycle can make normal usage look like a spike. |
| Total Current Charges | Charges that occurred during the service period. | Compare to previous usage and service period. |
| Previous Balance | Past-due amounts due immediately. | Do not ignore if disconnection risk appears. |
| Total Due | Previous unpaid balance plus current balance. | Use this for payment planning. |
| Due Date | Last day payment can be made without a late charge. | Pay before this date or contact the city if there is an issue. |
| After Due Date | Previous unpaid charges, current unpaid charges and late charge. | Shows what happens if the bill is not paid by the due date. |
| Other city charges | Bill guide names items such as LDH charge, sewer service, ambulance, sanitation and public works fees. | Do not assume the bill is water-only. |
High Bossier Water Bill: What To Check Before Calling
Toilet leak
Listen for refill cycles, check flappers, and test toilets before assuming the bill is wrong.
Outdoor water
Hot Louisiana weather, lawn watering, pool filling, hose use, landscaping and leaks can push usage up quickly.
Consumption graph
Registered portal users can view consumption information and account detail. Use that before calling.
Local Bossier Tips That Save Time
Bossier City vs Bossier Parish
A “Bossier” mailing address does not always mean the same billing office. Match the provider printed on your bill before paying.
Barksdale and rental moves
Military transfers and lease changes often create final-bill confusion. Save service-stop emails, lease dates, orders if applicable and payment receipts.
Do not use the Environmental portal by mistake
Bossier also has Environmental Affairs invoice payments. Water utility billing is a different portal/task than grease trap, industrial permit or surcharge invoices.
Storm and freeze leak check
After heavy rain, yard work, or cold snaps, inspect hose bibs, irrigation, exposed lines and wet areas before disputing a high bill.
Bossier Water Billing Contact, Office Hours and Address
Water Billing Phone
318-741-8757. For disconnection or reconnection concerns, use option 1 during business hours.
waterdepartment@bossiercity.org for customer service correspondence and disconnect-service requests.
Office Hours
Customer Service is listed as Monday–Friday, 8 a.m.–5 p.m.
City Address
City of Bossier City, 620 Benton Road, Bossier City, LA 71111. Mailing address: P.O. Box 5337, Bossier City, LA 71171-5337.
Common Bossier Water Bill Mistakes To Avoid
Putting the numbers in the wrong boxes
The first six digits go in Customer Number; the second set goes in Account Number.
Thinking Quick Pay gives full account tools
Quick Pay is for one-time payment. Sign in for account detail, multiple accounts, e-Billing and payment history.
Not calling after cutoff payment
If disconnected or at risk, call 318-741-8757 option 1 during business hours after payment.
Missing the NSF rule
Returned payments can trigger immediate disconnection, a $25 NSF fee and reconnection costs.
Paying the wrong Bossier-related bill
Water billing, environmental fees, city/parish utilities, apartment billing and HOA billing can be different.
Waiting until the due date
Mail, drop box, bank bill pay and account posting delays can matter when a bill is close to late status.
Bossier City Water Billing Map and Visit Planning
Use the map for general orientation only. Confirm the correct office, hours and document needs before driving, especially for service setup, disconnect, transfer, or urgent payment reporting.
City contact address
620 Benton Road, Bossier City, LA 71111.
Mailing address
P.O. Box 5337, Bossier City, LA 71171-5337.
Before you go
Call 318-741-8757 if your issue involves disconnection, reconnection, account setup documents or service transfer.
Official Bossier Water Bill Links Used in This Guide
Bossier Water Bill Pay FAQs
Where do I pay my Bossier City water bill online?
Use the official Bossier City Utility Billing portal at cityofbossiercityla.municipalonlinepayments.com/cityofbossiercityla/utilities. You can also start from the City of Bossier City Water Billing page or Pay Bills hub.
Can I pay without creating an account?
Yes. The portal offers Quick Pay for one-time payment without registering or signing in. You need the correct Customer Number and Account Number from your bill.
What is the difference between Customer Number and Account Number?
Bossier’s instructions say the first six digits from your bill go in the Customer Number box and the second set of digits goes in the Account Number box.
What can I do after signing in?
Registered users can view details, manage single or multiple accounts, use multi-bill pay, enroll in e-Billing, view account detail, transactions, recent bills and consumption information.
What number should I call for Bossier water billing?
Call 318-741-8757. For disconnection or reconnection risk, use option 1 during business hours, Monday–Friday from 8 a.m. to 5 p.m.
What should I do if my account is disconnected or at risk?
Pay through the official route if needed, then call 318-741-8757 option 1 during business hours to report payment. This helps avoid delay in reconnection or disconnection prevention.
What payment types does Bossier City accept?
The official FAQ lists check by mail, drop box or in office; cash in office; money order by mail, drop box or in office; Visa/Mastercard online, by automated phone service or in office with third-party fees; and eCheck online or by automated phone service with third-party fees.
What happens if a payment is returned NSF?
The FAQ says NSF payments are subject to immediate disconnection, a $25 NSF fee, and all applicable reconnection fees plus the returned-payment amount must be paid before service is restored.
How do I start water service in Bossier City?
You can apply in the office during business hours or use the online service application / Connect Service path. Bossier says photo ID and proof of ownership, property management agreement or full lease agreement are needed, and service requests should be allowed one business day for processing.
How do I stop or disconnect Bossier water service?
You can come into the office, contact Customer Service during business hours at 318-741-8757, or email waterdepartment@bossiercity.org.
Why is my Bossier water bill high?
Check Water Consumption HGAL, service period dates, outdoor use, toilet leaks, irrigation, pool filling, recent repairs and account changes. Registered portal users can also review consumption information.
Does this page collect Bossier water bill payments?
No. This page is an informational guide. Use official Bossier City or Tyler Payments links for live payment, balance, fees, service status, account setup and support.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.