How to Pay Harnett Water Bill – Step-by-Step Guide (2026)
Need to pay your Harnett Regional Water bill without using a wrong or unofficial payment page? Harnett Regional Water customers can pay online through Harnett Link, use Pay Now without full login, register for account management, pay by phone, use the drive-thru for payments, or contact Utility Billing for help with service, reconnection, and account questions.
This guide explains the official Harnett water bill payment portal, how to enter your customer and account numbers, online payment methods, phone payment number, office and drive-thru hours, service-start link, WaterSmart portal, and what to do after paying for reconnection of service.
Quick answer: Pay your Harnett Regional Water bill online at paylink.harnett.org/pay-my-bill, call 910-893-7575 for payment and customer service, email utilitybilling@harnett.org, or visit the office at 700 McKinney Parkway, Lillington, NC 27546. Office hours are Monday–Friday, 8:00 a.m.–4:30 p.m., and drive-thru payments are available Monday–Friday, 8:00 a.m.–5:00 p.m.
Harnett Water bill payment options
Most people searching for “Harnett water bill pay,” “Harnett Regional Water payment,” “Harnett County water bill online,” or “Harnett Link pay my bill” need the official Harnett Link payment portal first. The portal allows customers to pay bills, register an account, start service, and manage water account tools.
Harnett Regional Water also lists customer service support by phone, email, and office visit. Choose the payment method based on timing, whether you need account history, and whether service has been disconnected.
1) Pay online with Pay Now
Use the official Harnett Link Pay My Bill page to enter your customer number and account number, then choose a payment method.
Best for: quick online payment without searching through county pages.
2) Login or register
Registered customers can use the portal to manage bills, transactions, usage, recurring draft, autopay, and paperless billing features.
Best for: regular account management and online history.
3) Pay by phone
Harnett Regional Water lists payments by phone through the customer service number.
Phone: 910-893-7575
4) Office or drive-thru payment
Customers can contact or visit Harnett Regional Water at 700 McKinney Parkway in Lillington. The drive-thru is for payments only.
Office: 700 McKinney Parkway, Lillington, NC 27546.
How to pay Harnett water bill online step by step
If you are paying online for the first time, start from the official Harnett Link Pay My Bill page. This keeps you away from unofficial bill-payment websites and helps make sure your payment is applied to the correct Harnett Regional Water account.
Open the official Pay My Bill page
Go to the official Harnett Link Pay My Bill page here: paylink.harnett.org/pay-my-bill.
Find your customer number and account number
Look at the number on your bill. Harnett Link explains that the first portion before the dash is your customer number, and the portion after the dash is your account number.
Enter both numbers as 6 digits
Both numbers must be 6 digits long. If your customer number or account number is shorter, add a leading zero. Example: in 123456-789012, 123456 is the customer number and 789012 is the account number.
Choose the payment method
The Pay My Bill page lists payment method options including credit card and eCheck. Select the method that works best for your account.
Submit payment and wait for confirmation
Review the account information and total before submitting. Do not close the page until you see payment confirmation.
Call if paying for reconnection
If you are making a payment for reconnection of services, Harnett Link says to call Customer Service at 910-893-7575 after the payment is made.
Important reconnection warning: If your service was disconnected and you are paying for reconnection, do not stop after making the online payment. Harnett Link specifically says to call Customer Service at 910-893-7575 after the payment is made.
Harnett water payment portal, phone, drive-thru, and account details
The table below gives the practical payment details most customers need before choosing a method. On mobile, each row becomes a clean card so the information stays readable.
| Payment item | Official detail | What you should do |
|---|---|---|
| Online Pay My Bill | Harnett Link Pay Now page | Use paylink.harnett.org/pay-my-bill and enter customer/account numbers exactly from your bill. |
| Customer number | First portion before the dash | Use the first 6-digit number from your bill. Add leading zero if needed. |
| Account number | Portion after the dash | Use the second 6-digit number from your bill. Add leading zero if needed. |
| Payment methods | Credit Card and eCheck listed on Pay My Bill page | Choose your method and review the payment screen before submitting. |
| Phone / customer service | 910-893-7575 | Call for payment help, account issues, or reconnection after payment. |
| Office address | 700 McKinney Parkway, Lillington, NC 27546 | Visit during office hours and bring your bill or service address. |
| Office hours | Monday–Friday, 8:00 a.m.–4:30 p.m. | Call or visit inside these hours for customer service help. |
| Drive-thru | Payments only, Monday–Friday, 8:00 a.m.–5:00 p.m. | Use drive-thru for payment only, not complex account service questions. |
How Harnett Link login, autopay, and paperless billing work
Harnett Link is more than a one-time payment page. The portal footer says customers can start, stop or transfer service, pay bills, enroll in checking or credit card autopay, use paperless billing, and view billing, transaction, and usage history.
If you previously used older billing tools, register again in the current Harnett Link portal so your account tools, recurring draft, and e-billing settings are current.
- Open the official Harnett Link portal.
- Select Register Now if you do not already have a username and password.
- Use your water bill details to connect the correct account.
- Review billing history, transaction history, and usage after registration.
- Enroll in checking or credit card autopay if you want recurring payments.
- Use paperless billing if you want bill notices online instead of mailed paper bills.
- Check the next bill or transaction history to confirm autopay is working correctly.
Practical advice: If you only need to pay today, use Pay Now. If you want autopay, paperless billing, usage history, or service management, register for a full Harnett Link account.
Pay Harnett water bill by phone, office, drive-thru, or online
If online payment is not the best option, use phone, office, or drive-thru support. Choose based on timing. If the bill is urgent or service was disconnected, call customer service instead of relying only on a receipt.
Pay by phone
Phone: 910-893-7575
Use this number for payment help, account questions, and reconnection instructions.
Pay online
Portal:
paylink.harnett.org/pay-my-bill
Have your 6-digit customer number and 6-digit account number ready.
Visit the office
Harnett Regional Water
700 McKinney Parkway
Lillington, NC 27546
Office hours are Monday–Friday, 8:00 a.m.–4:30 p.m.
Use the drive-thru
The drive-thru is for payments only and is open Monday–Friday, 8:00 a.m.–5:00 p.m.
Bring your bill or account details so the payment is applied correctly.
What to do if your Harnett water bill is late or service is disconnected
If your bill is late, first check your account online or call Utility Billing. If the payment is for reconnection, the official Pay My Bill page gives one extra step: call Customer Service after making the payment.
- Open the official Pay My Bill page and check payment options.
- Enter the customer and account numbers exactly as they appear on the bill.
- Use credit card or eCheck if shown on the payment screen.
- Call 910-893-7575 if the account is past due, disconnected, or you need reconnection.
- Provide your account number or service address when contacting Utility Billing.
- Save payment confirmation until your account updates.
Harnett Regional Water contact information
Harnett Regional Water / Utility Billing
Phone: 910-893-7575
Fax: 910-814-4002
Email: utilitybilling@harnett.org
Office address:
700 McKinney Parkway
Lillington, NC 27546
Office hours: Monday–Friday, 8:00 a.m.–4:30 p.m.
Drive-thru: Payments only, Monday–Friday, 8:00 a.m.–5:00 p.m.
Official payment portal: Harnett Link Pay My Bill
Official Harnett Regional Water website: harnettwater.org
Map for Harnett Regional Water office
If you want to pay in person, use the drive-thru, or speak with Utility Billing, use the map below for 700 McKinney Parkway in Lillington.
Helpful Harnett Water resources
These official resources are useful if you need more than a payment link. Use them for online payment, account login, service start, WaterSmart usage tools, account questions, and customer service support.
Pay My Bill
Use this page to enter your customer number and account number, then choose Credit Card or eCheck payment.
Harnett Link Login
Use this portal to register, log in, view history, manage account tools, and use paperless billing or autopay features.
Start My Service
Use the Harnett Link service page if you need to start water service online.
WaterSmart Portal
Use the WaterSmart portal for water-use insights and account-related conservation tools where available.
Frequently asked questions
How do I pay my Harnett water bill online?
Use the official Harnett Link Pay My Bill page. Enter your 6-digit customer number and 6-digit account number from the bill, then choose a payment method such as credit card or eCheck.
What is the Harnett Regional Water phone number?
Call 910-893-7575 for Harnett Regional Water customer service, phone payment help, account questions, and reconnection guidance.
How do I find my Harnett customer number and account number?
On the bill, the first portion before the dash is the customer number and the portion after the dash is the account number. Both must be entered as 6 digits.
What if my customer number or account number is not 6 digits?
Add a leading zero before the number so the customer number and account number are each 6 digits long.
Can I pay by phone?
Yes. Harnett Regional Water lists payments by phone through 910-893-7575.
Where is the Harnett Regional Water office?
The office is located at 700 McKinney Parkway, Lillington, NC 27546.
What are the Harnett Regional Water office hours?
Office hours are Monday through Friday, 8:00 a.m. to 4:30 p.m. The drive-thru is for payments only and is open Monday through Friday, 8:00 a.m. to 5:00 p.m.
What should I do after paying for reconnection?
If making a payment for reconnection of services, Harnett Link says to call Customer Service at 910-893-7575 after the payment is made.
Can I enroll in autopay or paperless billing?
Yes. Harnett Link says customers can enroll in checking or credit card autopay and paperless billing through the portal.
What is the Harnett Water billing email?
Email Utility Billing at utilitybilling@harnett.org. Include your account number or service address so they can process your request.
Official resources