Pay Burbank and Power Water Bill Online – Payment Guide (2026)
Need to pay your Burbank Water and Power bill without using a third-party payment site? BWP customers can pay online through the official Smart Energy portal, make a no-login one-time payment, call the 24/7 direct payment line, pay by mail, pay in person, use payment boxes, or manage payments through the online account manager.
This guide explains the official BWP payment links, phone numbers, processing fees, mailing address, walk-in office location, account number requirements, payment boxes, financial help options, and what to do if your bill is past due or you need a payment plan.
Quick answer: Pay your Burbank Water and Power bill online through my.burbankwaterandpower.com, use the no-login one-time payment page, call the 24/7 direct payment line at 818-237-9108, call Customer Service at 818-238-3700, mail payment to P.O. Box 631, Burbank, CA 91503-0631, or pay in person at 164 W. Magnolia Blvd., Burbank, CA 91502-1720.
Burbank Water and Power bill payment options
Most people searching for “Burbank Water and Power bill pay,” “BWP pay bill online,” “Burbank power water bill,” or “BWP phone payment” need the official payment page first. BWP provides several ways to pay, but the best option depends on whether you want a quick one-time payment, full online account access, phone payment, or in-person help.
1) Pay online with account access
Use the official BWP Smart Energy online portal to pay your utility bill, manage your account, see usage, and handle billing tools.
Best for: full account access, saved billing tools, usage review, and regular online management.
2) One-time payment without login
BWP provides a Pay Bill page where customers can enter account details and make a one-time payment without logging in.
You need: your BWP account number and phone number.
3) Pay by phone
If you know your balance and want to pay by phone, BWP lists a 24/7 direct payment line.
Direct payment line: 818-237-9108
4) Pay by mail, in person, or payment box
You can mail payment to BWP, pay in person at the Magnolia Boulevard office, or use a BWP payment box.
Office: 164 W. Magnolia Blvd., Burbank, CA 91502-1720.
How to pay Burbank Water and Power bill online step by step
If you are paying online for the first time, start from the official BWP online account manager or official one-time payment page. This helps avoid bill-payment websites that are not operated by Burbank Water and Power.
Open the official BWP online portal
Go to the official portal here: my.burbankwaterandpower.com.
Choose login or one-time payment
If you already have an online account, sign in. If you only need to make a quick payment, use the one-time Pay Bill page.
Keep your utility bill ready
For one-time payment, the official page asks for your account number and phone number. For phone payment, BWP says you need your BWP account number and PIN.
Select your payment method
BWP online payment tools may allow bank account, credit/debit card, or other available options depending on the payment path you choose. Review the payment screen carefully.
Review fees before submitting
BWP says one-time ACH payments are subject to a $2.99 processing fee per transaction, and credit card/online fees may apply. Check the final total before confirming.
Save your confirmation
After submitting, save the confirmation number or receipt. Keep it until the payment appears on your BWP account.
Important phone-payment tip: To pay over the phone, BWP says you need your account number and PIN. If you do not have your account or PIN number, call BWP Customer Service at 818-238-3700, Monday through Friday during customer service hours.
BWP payment fees, phone numbers, office hours, and account details
The table below gives the practical payment details most customers need before choosing a method. On mobile, each row becomes a clean card so the information remains readable.
| Payment item | Official detail | What you should do |
|---|---|---|
| Online account portal | my.burbankwaterandpower.com | Use this for online bill payment, account management, service tools, and usage review. |
| One-time payment | Account number and phone number required | Use the Pay Bill page if you do not want to log in. |
| Direct phone payment | 818-237-9108 | Use this 24/7 line if you know your balance and have account/PIN details ready. |
| Customer Service | 818-238-3700 | Call for account, PIN, billing, payment, service, and account-help questions. |
| One-time ACH fee | $2.99 processing fee per transaction | Review the fee before submitting a bank account one-time payment. |
| Mail payment | BWP, P.O. Box 631, Burbank, CA 91503-0631 | Mail early enough for delivery and processing before the due date. |
| In-person payment | 164 W. Magnolia Blvd., Burbank, CA 91502-1720 | Visit during office hours and bring your bill or account information. |
| Payment boxes | Offsite payment boxes may take up to 72 hours to process | Do not use an offsite payment box if the bill is already urgent. |
How BWP AutoPay, Flashpay, and online account tools work
Burbank Water and Power’s online account tools are useful if you want more than a one-time payment. The portal provides access to utility billing features, daily usage tools, and account service options, while BWP billing pages also reference electronic payment and Flashpay-style payment options.
If you want recurring or automatic payment, use the official BWP online account manager and verify that your payment method is active. Do not assume a saved card, bank account, or older payment setup is still working after a card replacement, bank change, or account update.
- Open the official BWP online portal.
- Create or sign in to your account using your BWP account details.
- Review your utility bill, account number, service address, and payment options.
- Use available online billing tools to manage payment and account settings.
- If you set up recurring payment or monthly donation options, check your next bill and transaction history.
- Contact Customer Service at 818-238-3700 if your account number, PIN, or payment setup is unclear.
Practical advice: If your payment is close to due, online payment or the 24/7 direct payment line is usually safer than mail or offsite payment boxes. BWP says offsite payment boxes may take up to 72 hours to process.
Pay Burbank Water and Power bill by phone, mail, in person, or payment box
If online payment is not the best option, use one of the official backup methods. Choose based on timing. Mail and payment boxes are not ideal when a bill is already close to due or past due.
Pay by phone
Direct payment line: 818-237-9108
Available 24/7 if you know your balance and have account/PIN details ready.
Pay by mail
Burbank Water and Power
P.O. Box 631
Burbank, CA 91503-0631
Mail early enough for delivery and payment processing before the due date.
Pay in person
BWP Office
164 W. Magnolia Blvd.
Burbank, CA 91502-1720
Open Monday through Friday, excluding holidays.
Payment boxes
BWP allows customers to deposit payments in BWP payment boxes.
Offsite payment boxes may take up to 72 hours to process.
Financial help, Project Share, and payment plans
If you cannot pay the full amount, do not ignore the bill. BWP offers assistance information through Project Share and explains that a Pay Plan is an agreement with BWP to pay the amount owed over an extended timeframe.
- Open the official Project Share page if you need temporary assistance.
- Project Share may provide qualifying customers with a bill credit once per calendar year.
- Use the online account billing section to look for Pay Plan options if you owe a balance.
- Call BWP Customer Service at 818-238-3700 if you need help understanding options.
- Keep a copy of your most recent bill because assistance applications may require account details and past-due amount.
- Ask about utility rate assistance if you may qualify for reduced rates or bill support.
What to do if your BWP bill is late or close to due
If your Burbank Water and Power bill is already late, first check the balance through the online account portal or by calling the direct payment line. Then use a payment method that gives you quick confirmation.
- Open the official BWP online portal and check your account status.
- Use the one-time payment page if you need a quick no-login payment.
- Call 818-237-9108 if you know your balance and want to pay by phone.
- Call Customer Service at 818-238-3700 if you do not have your account number or PIN.
- Avoid mail or offsite payment boxes if the payment is urgent.
- Save your payment confirmation until your account updates.
Burbank Water and Power contact information
Burbank Water and Power
Customer Service: 818-238-3700
24/7 Direct Payment Line: 818-237-9108
Emergency power and water, nights and weekends: 818-238-3778
Utility Rate Assistance: 818-238-3722
Location / in-person office:
Burbank Water and Power
164 W. Magnolia Blvd.
Burbank, CA 91502-1720
Office hours: Monday–Friday, 8:00 a.m.–5:00 p.m., excluding holidays
Customer Service hours: Monday–Friday, 7:30 a.m.–5:00 p.m., excluding holidays
Mailing address:
City of Burbank
Burbank Water and Power
P.O. Box 631
Burbank, CA 91503-0631
Official online portal: my.burbankwaterandpower.com
Official payment options: BWP Payment Options
Map for Burbank Water and Power payment office
If you want to pay in person or speak with BWP Customer Service, use the map below for Burbank Water and Power at 164 W. Magnolia Blvd.
Helpful Burbank Water and Power resources
These official resources are useful if you need more than a payment link. Use them for online account access, payment options, billing information, service start/stop, financial help, Project Share, and utility rate assistance.
Payment Options
Use this page for online, phone, mail, in-person, ACH, and card payment information.
Online Account Manager
Use this portal to pay your utility bill, start service, view daily usage, and manage account tools.
Billing Information
Use this page to understand your bill, learn payment methods, and review billing resources.
Project Share
Use this page for bill assistance, donation options, and BWP Pay Plan information.
Frequently asked questions
How do I pay my Burbank Water and Power bill online?
Use the official BWP online portal at my.burbankwaterandpower.com. You can also use the one-time Pay Bill page if you want to pay without logging in.
Can I pay my BWP bill without logging in?
Yes. BWP provides a one-time Pay Bill page that asks for your account number and phone number.
What is the Burbank Water and Power phone payment number?
If you know your balance and want to make a payment, call the 24/7 direct payment line at 818-237-9108.
What is the BWP Customer Service number?
Call 818-238-3700 for account, billing, payment, account number, or PIN help.
Is there a fee to pay BWP online?
BWP says one-time bank account ACH payments are subject to a $2.99 processing fee per transaction. Other card or online fees may apply, so review the payment screen before submitting.
Where can I pay my Burbank Water and Power bill in person?
You can pay in person at Burbank Water and Power, 164 W. Magnolia Blvd., Burbank, CA 91502-1720, Monday through Friday from 8:00 a.m. to 5:00 p.m., excluding holidays.
Where do I mail my BWP payment?
Mail payment to City of Burbank, Burbank Water and Power, P.O. Box 631, Burbank, CA 91503-0631.
Do BWP payment boxes process immediately?
No. BWP says payments made in offsite payment boxes may take up to 72 hours to process.
Who do I call for BWP emergency power or water issues at night or on weekends?
For emergency power and water issues on nights and weekends, call 818-238-3778.
Does BWP offer bill assistance or payment plans?
Yes. BWP’s Project Share page explains temporary bill assistance and Pay Plan options for customers who need help managing a balance.
Official resources