Pay Prince William Water Bill Online – Quick Guide (2026)
If you need to pay your Prince William Water bill, the safest option is the official Prince William Water customer engagement portal. Customers can pay online, by phone, by mail, in person, or at official drop box locations. The utility also offers free e-check payments, recurring scheduled payments, e-Bill, pay by text, and a mobile app.
This guide explains the exact official payment methods, which options have fees, where to go for walk-in payments, how recurring payments work, and which number to call if your service is off or there is a water emergency after hours.
Customer engagement portal
(703) 335-7950
4 County Complex Ct., Woodbridge
(703) 335-7990
Quick answer: You can pay your Prince William Water bill online through the official customer portal, by phone at (703) 335-7950, by mail to P.O. Box 71062, Charlotte, NC 28272-1062, in person at 4 County Complex Ct., Woodbridge, VA, or at official drop box locations in Woodbridge and Manassas.
Prince William Water payment options
Most people searching for “Prince William water bill pay,” “Prince William Water pay online,” “Prince William Water phone payment,” or “Prince William Water bill portal” are looking for the official utility payment page, not Prince William County tax payment pages.
Prince William Water gives customers multiple official payment methods. Online e-check is one of the best options because it is free. Card payments are fast but include a processing fee.
1) Pay online
Use the official Prince William Water customer engagement portal to pay, register an account, sign up for e-Bill, and manage payment preferences.
Best for: online payment, paperless billing, recurring payments, pay by text, and account history.
2) Pay by phone
Prince William Water accepts phone payments for both card and e-check. The same customer service number is used for phone payments.
Phone: (703) 335-7950
3) Pay in person
Walk-in payments are accepted at Prince William Water’s main office during business hours.
Address: 4 County Complex Ct., Woodbridge, VA
4) Mail or drop box
You can mail a check or money order or use one of the official Prince William Water drop boxes in Woodbridge or Manassas.
Best for: check and money order payments when your due date is not urgent.
How to pay Prince William Water bill online step by step
Use these steps if you want to pay online and avoid accidentally using the wrong county payment portal. Prince William Water bills use their own customer portal, not the county tax portal.
Open the official customer portal
Go to account.princewilliamwater.org. This is the official Prince William Water customer engagement portal linked from the utility’s website.
Sign in or create a new account
If you already have a portal login, sign in. If not, create a new online account so you can view bills, set preferences, and manage future payments more easily.
Choose your payment method
Prince William Water allows online credit/debit card payments and online e-check payments. E-check is listed as free. Card payments include a convenience fee.
Review fee before submitting
If paying by credit or debit card, confirm the extra charge before finishing checkout. Prince William Water states the fee is charged by an electronic payment vendor.
Save your confirmation
After payment, save the confirmation number or screenshot. Keep it until the account balance updates.
Turn on e-Bill or paperless billing if needed
If you want future bills by email, go into your account and change the Paperless Billing Option. You can also sign up for pay by text from your profile menu.
Practical warning: If your water is off, first confirm that your bill has been paid. Prince William Water says customers should call (703) 335-7950 during business hours or (703) 335-7990 after hours if service is off or there is a service outage.
Prince William Water fees, payment methods, and key billing details
This table makes the payment rules easy to compare so you can choose the safest method for your situation.
| Payment item | Official detail | What you should do |
|---|---|---|
| Online card payment | $2.75 convenience fee | Use card only if you do not mind the extra processing fee. |
| Phone card payment | $2.75 convenience fee | Call (703) 335-7950 if you prefer to pay by phone. |
| Online e-check | Free service | This is one of the best options if you want to avoid payment fees. |
| Phone e-check | Free service | Use the same customer service number to pay by electronic check over the phone. |
| Walk-in payment | 4 County Complex Ct., Woodbridge, Monday–Friday, 8 a.m.–5 p.m. | Use this if you want in-person help or need to pay in cash. |
| Mail payment | Prince William Water, P.O. Box 71062, Charlotte, NC 28272-1062 | Mail early enough for delivery and processing before the due date. |
| Drop boxes | Main Office, Wellington Road Operations Center, Neabsco Maintenance Facility | Best for check or money order payments when timing is not tight. |
| Recurring scheduled payments | Available through registered online account | Set up full-balance or fixed-amount recurring payments in the portal. |
How Prince William Water recurring payments and autopay work
Prince William Water lets customers schedule recurring payments once they register an online account. Scheduled payments by electronic check are free, while card-based recurring payments still carry the card convenience fee.
The utility offers four recurring payment setups, which is more flexible than many utilities. This helps if you want to pay the full invoice automatically or choose a fixed amount on a selected date.
- Pay a fixed amount on a selected day of the month.
- Pay a fixed amount on the invoice due date.
- Pay the full balance on a selected day.
- Pay the full amount automatically on the invoice due date.
To use recurring or scheduled payments, register your account in the official portal first. After that, choose the payment type that matches how you want bills handled.
Helpful tip: If you want the lowest-friction setup, combine portal access with e-Bill and recurring e-check payments. That gives you email notifications and automatic payments without the $2.75 card fee.
Pay by phone, mail, in person, or drop box
If you do not want to pay online, Prince William Water still offers multiple official backup methods. Choose based on urgency and whether you want a same-day receipt.
Pay by phone
Customer Service: (703) 335-7950
Phone payments are accepted for both card and e-check. Business hours are Monday–Friday, 8 a.m.–5 p.m.
Pay by mail
Mailing address:
Prince William Water
P.O. Box 71062
Charlotte, NC 28272-1062
Use this for check or money order payments only if you have enough time before the due date.
Pay in person
Main Office:
4 County Complex Ct.
Woodbridge, VA
Customer Service and Utility Permit counters are open Monday–Friday, 8 a.m.–5 p.m.
Official drop box locations
Main Office, 4 County Complex Ct., Woodbridge
Wellington Road Operations Center, 8410 Virginia Meadows Drive, Manassas
Neabsco Maintenance Facility, 15801 Neabsco Road, Woodbridge
What to do if your Prince William Water service is off
If water service is off, do not only assume the issue is a billing portal problem. Prince William Water specifically advises customers to first check whether the bill has been paid.
- Confirm that your latest payment was completed successfully.
- Call (703) 335-7950 during business hours for account and service questions.
- Outside business hours, call Emergency Dispatch at (703) 335-7990.
- Keep your payment confirmation available if you paid recently.
- If there is a water main break or service outage, use the emergency number instead of waiting for the office to reopen.
Prince William Water contact information
Prince William Water Customer Service
Phone: (703) 335-7950
Email: customerservice@pwwater.org
Main Office / Walk-in payments:
4 County Complex Ct.
Woodbridge, VA
Hours: Monday–Friday, 8 a.m.–5 p.m.
Emergency Dispatch: (703) 335-7990
Use this number to report problems such as water main breaks and service outages after hours.
Mail payments to:
Prince William Water
P.O. Box 71062
Charlotte, NC 28272-1062
Map for Prince William Water main office
If you want to pay in person or need walk-in customer service, use the map below for Prince William Water’s main office at 4 County Complex Court in Woodbridge.
Frequently asked questions
How do I pay my Prince William Water bill online?
Go to the official Prince William Water customer engagement portal, sign in or create an account, choose your payment method, review any fee, and save your confirmation number.
What is the Prince William Water phone payment number?
Prince William Water uses (703) 335-7950 for customer service and phone payments, including e-check and card payments.
Does Prince William Water charge a fee for online payment?
Yes, credit and debit card payments made online or by phone have a $2.75 convenience fee. E-check payments are listed as free.
Can I set up autopay for Prince William Water?
Yes. Once you register an online account, you can schedule recurring payments, including full-balance or fixed-amount options.
Where can I pay my Prince William Water bill in person?
You can pay in person at 4 County Complex Court, Woodbridge, VA, Monday through Friday from 8 a.m. to 5 p.m.
What is the mailing address for Prince William Water payments?
Mail check or money order payments to Prince William Water, P.O. Box 71062, Charlotte, NC 28272-1062.
Are there Prince William Water drop boxes?
Yes. Drop boxes are available at the main office in Woodbridge, the Wellington Road Operations Center in Manassas, and the Neabsco Maintenance Facility in Woodbridge.
Can I pay by text?
Yes. Prince William Water says pay by text can be enabled through the customer portal by signing in and selecting Pay by Text from the My Profile menu.
What if my water is off?
Call (703) 335-7950 during business hours or (703) 335-7990 after hours if your water is off and you do not know why.
What number do I call for water main breaks or service outages?
Call Emergency Dispatch at (703) 335-7990 to report problems such as water main breaks and service outages.
Official resources