Pay Santa Rosa Water Bill – Portal Login & Guest Pay (2026)
Need to pay your Santa Rosa water bill online without clicking the wrong payment page? The official City of Santa Rosa Water payment system is the Online Account Portal hosted by InvoiceCloud, where customers can log in, make a one-time payment, enroll in AutoPay, sign up for paperless billing, and view bill history.
This guide explains the official Santa Rosa Water bill portal, guest payment option, 24-hour phone payment line, mail address, drop box, in-person Water Billing office, card fees starting in 2026, ACH/eCheck option, and what to do if service has already been disconnected.
Quick answer: You can pay your Santa Rosa Water bill online through the official Online Account Portal, make a one-time guest payment, call the 24-hour bill pay line at 707-543-4470, mail a check to P.O. Box 1658, Santa Rosa, CA 95402, use the drop box at the rear of City Hall Annex, or visit Water Billing at 90 Santa Rosa Avenue.
Santa Rosa water bill payment options
Most people searching for “Santa Rosa water bill pay,” “Santa Rosa water login,” “Santa Rosa guest pay,” “InvoiceCloud Santa Rosa Water,” or “pay Santa Rosa water bill by phone” need the official payment page first and clear instructions second.
Santa Rosa Water offers several payment choices. Choose the method based on whether you want full account access, a one-time payment, automatic monthly payment, or help from Water Billing.
1) Portal login
Register or sign in to the Online Account Portal to view your bill, pay your bill, save payment methods, enroll in AutoPay, register for paperless billing, and see billing statements for up to the previous 18 months.
Best for: repeat customers who want full account tools and AutoPay.
2) Guest / one-time payment
One-time online payment is available through the official online payment system. You need your Utility Customer and Account number before starting.
Best for: quick payment without managing a full online profile.
3) Pay by phone
Phone payments can be made 24/7 with a credit or debit card. Keep your Utility Customer and Account number ready before calling.
24-hour bill pay: 707-543-4470
4) AutoPay
Automatic Bill Payment can pay your bill each month by direct debit to a checking account, debit card, or credit card after you enroll online.
Best for: customers who want bills paid automatically each cycle.
How to pay Santa Rosa water bill online step by step
If this is your first time using the Santa Rosa Water online system, keep your bill nearby. The portal needs your Utility Customer and Account number for one-time payment or account setup.
Open the official Online Account Portal
Go to the official Santa Rosa Water payment portal here: myutilities.srcity.org. This page connects customers to InvoiceCloud for online bill payment.
Choose sign in or one-time payment
Use “Sign In / Register” if you want account history, AutoPay, eBills, bill reminders, and saved payment methods. Use one-time payment if you only want to pay the current bill.
Enter your Utility Customer and Account number
For one-time payment and phone payment, you need your Utility Customer and Account number from your bill. Enter the numbers carefully so the payment posts to the right account.
Choose card or ACH/eCheck
Santa Rosa Water says credit and debit card payments carry a vendor transaction fee starting in 2026. To avoid card transaction fees, update your payment method to ACH/eCheck from a checking account where available.
Review the fee and payment total
Card payments have a 2.95% transaction fee with a $1.95 minimum. Review the total before confirming payment, especially if you use a credit or debit card for AutoPay or recurring payments.
Save your confirmation
After payment, save the receipt or confirmation number. If a payment question comes up later, Water Billing may ask for this proof.
Disconnected service warning: If your service has been disconnected, the online portal says you must call 707-543-3150 to be reconnected. Do not assume an online payment alone will automatically restore water service.
Santa Rosa water bill fees, AutoPay, phone payment, and posting tips
The table below gives the practical details most customers need before choosing a payment method. This is especially useful if your bill is near due, you are setting up AutoPay, or you want to avoid card transaction fees.
| Payment item | Official detail | What you should do |
|---|---|---|
| Online Account Portal | Hosted by InvoiceCloud | Use it to view bills, pay bills, enroll in Paperless Billing, save payment methods, and set up AutoPay. |
| One-time online payment | Utility Customer and Account number required | Use guest pay when you want a quick payment without managing a portal account. |
| Credit/debit card fee | 2.95%; $1.95 minimum | Review the added vendor fee before paying by card online, in office, by phone, or through recurring payment. |
| ACH/eCheck | Checking account payment option | Use ACH/eCheck where available if you want to avoid credit/debit card transaction fees. |
| Returned eCheck | $25 returned check fee | Confirm your routing and account details before submitting an electronic check. |
| Card chargeback | $57 chargeback fee | Avoid disputed card payments unless you have already worked with Water Billing. |
| Phone bill pay | 707-543-4470, available 24/7 | Have your Utility Customer and Account number ready before calling. |
| Drop box | Rear of City Hall Annex, 90 Santa Rosa Avenue | Use check or money order only. Do not place cash in a drop box. |
How Santa Rosa AutoPay works
Santa Rosa Water’s Automatic Bill Payment lets customers pay each month by direct debit to a checking account, debit card, or credit card. You enroll online by registering for the Online Account Portal.
Because card transaction fees apply starting in 2026, ACH/eCheck from a checking account may be a better AutoPay method for customers who want to avoid card fees.
- Go to the official Santa Rosa Online Account Portal.
- Choose “Sign In / Register.”
- Add the required Utility Customer and Account number from your bill.
- Select payment options and choose AutoPay.
- Use ACH/eCheck if you want to avoid card transaction fees where available.
- Check your next bill and portal status to make sure AutoPay is active.
Practical advice: If you change AutoPay from card to ACH/eCheck, confirm the new payment method is saved correctly before the next due date. A wrong bank entry can create a returned eCheck fee.
Pay Santa Rosa water bill by phone, mail, drop box, 7-Eleven, or in person
If online payment is not the best option, Santa Rosa Water lists several official backup methods. Choose the method that gives enough time for the payment to be received before the due date.
Pay by phone
24-hour bill pay: 707-543-4470
Use a credit or debit card and have your Utility Customer and Account number ready.
Pay by mail
Mail payment with stub to:
P.O. Box 1658
Santa Rosa, CA 95402
Make checks payable to “City of Santa Rosa.” Mail early to avoid late posting.
Pay in person
Water Billing
90 Santa Rosa Avenue
City Hall Annex, 1st Floor
Santa Rosa, CA 95404
Use this office for in-person Water Billing service and payment help.
Drop box / cash option
The drop box is located at the rear of City Hall Annex, 90 Santa Rosa Avenue. Santa Rosa also lists 7-Eleven cash-only payments with your full bill barcode.
A convenience fee may apply at participating 7-Eleven locations.
What to do if your Santa Rosa water bill is late or service is disconnected
If your account is already in a delinquent or disconnected status, do not rely only on a website payment. Contact Water Billing so you understand what is required to avoid interruption or restore service.
- Call Water Billing at 707-543-3150 if your service has been disconnected.
- Use 24-hour bill pay at 707-543-4470 if you need to make a card payment by phone.
- For after-hours water-related emergencies, call 707-543-3805.
- Do not use mail or drop box payment if your deadline is very close.
- Keep confirmation numbers, receipts, or cashier proof until your account is updated.
Santa Rosa Water contact information
Santa Rosa Water Billing
In-person payment address:
90 Santa Rosa Avenue
City Hall Annex, 1st Floor
Santa Rosa, CA 95404
Water Billing phone: 707-543-3150
24-hour bill pay: 707-543-4470
General Santa Rosa Water: 707-543-4200
After-hours water-related emergency: 707-543-3805
Public counter hours: Monday–Thursday, 9:00 AM–4:00 PM; Friday, 9:00 AM–3:00 PM
Phone hours: Monday–Friday, 8:00 AM–5:00 PM
Mail payment:
P.O. Box 1658
Santa Rosa, CA 95402
Santa Rosa Water Administration:
69 Stony Circle
Santa Rosa, CA 95401
Operations / Customer Service:
35 Stony Point Road
Santa Rosa, CA 95401
Official site: srcity.org/813/Pay-My-Bill
Map for Santa Rosa Water Billing office
If you need to pay in person or speak with Water Billing, use the map below for the City Hall Annex location at 90 Santa Rosa Avenue, Santa Rosa, CA 95404.
Frequently asked questions
How do I pay my Santa Rosa water bill online?
You can pay online through the official Santa Rosa Water Online Account Portal at myutilities.srcity.org. You can sign in, register, or make a one-time payment using your Utility Customer and Account number.
What is the official Santa Rosa Water bill payment portal?
The official online payment portal is myutilities.srcity.org, which connects Santa Rosa Water customers to InvoiceCloud payment services.
Can I make a guest payment without registering?
Yes. Santa Rosa Water lists one-time online payment through the Online Account Portal. You need your Utility Customer and Account number.
What is the Santa Rosa Water phone payment number?
The 24-hour bill pay phone number is 707-543-4470. You need your Utility Customer and Account number before calling.
Does Santa Rosa Water charge a card payment fee?
Yes. Starting January 6, 2026, credit and debit card payments have a 2.95% transaction fee with a $1.95 minimum charge.
How can I avoid Santa Rosa Water card transaction fees?
Santa Rosa Water says customers can update payment to ACH/eCheck to make electronic payments directly from a checking account and avoid card transaction fees.
Where can I pay Santa Rosa water bill in person?
You can pay at Santa Rosa Water Billing, 90 Santa Rosa Avenue, City Hall Annex, 1st Floor, Santa Rosa, CA 95404.
Where do I mail my Santa Rosa water bill payment?
Mail your payment with stub to P.O. Box 1658, Santa Rosa, CA 95402. Make checks payable to “City of Santa Rosa.”
What if my Santa Rosa water service has been disconnected?
If service has been disconnected, call Water Billing at 707-543-3150 to be reconnected. Do not assume an online payment alone will restore service.
Who do I call for a Santa Rosa water emergency after hours?
For after-hours water-related emergencies, call 707-543-3805.
Official resources