How to Pay Broken Arrow Water Bill – Step-by-Step Guide (2026)
If you need to pay your Broken Arrow water bill, use the City of Broken Arrow’s official Utility Billing system instead of random third-party payment pages. Utility accounts are managed through the WaterSmart customer service portal, where customers can pay bills, review usage, check billing history, and manage service requests.
This guide explains the official online portal, phone payment option, in-person payment window, drop box, mail payment, autopay, late fee rules, returned payment fee, office address, emergency number, and the safest way to pay when your due date is close.
WaterSmart customer portal
918-259-8409
116 E. Dallas Street
918-259-8400
Quick answer: You can pay your Broken Arrow water bill online through the official WaterSmart portal, by automated phone system at 918-259-8409, in person at 116 E. Dallas Street, by mail, through the yellow drop box near Dallas and 1st, or by setting up Auto Pay from a bank account or card.
Broken Arrow water bill payment options
Most people searching for “Broken Arrow water bill pay,” “Broken Arrow WaterSmart login,” “City of Broken Arrow utility billing,” or “Broken Arrow water bill phone number” want the official payment page first and clear instructions second.
The City provides several ways to pay. Online and phone are best when the bill is close to due. Mail and drop box are better only when you have enough time before the due date.
1) Pay online through WaterSmart
WaterSmart is the City’s customer service portal for digital utility bill payment, water usage tracking, billing history, and account tools.
Best for: online payment, usage tracking, leak alerts, billing history, and service requests.
2) Pay by phone
Call Utility Billing at 918-259-8409. The City says account information and representatives are available through the interactive telephone system.
Tip: Press 0 if you need a customer service representative during business hours.
3) Pay in person
A payment window is available at the Utility Office on the south side of City Hall.
Address: 116 E. Dallas Street, Broken Arrow, OK 74012
4) Use drop box or mail
The City lists a yellow drop box in the northeast parking lot near Dallas and 1st and another drop box on the wall outside the Utility Billing office.
Best for: check payments when your due date is not close.
How to pay Broken Arrow water bill online step by step
Use these steps if you want to pay online safely. This avoids wrong payment pages and helps you save proof if the payment needs to be checked later.
Open the official WaterSmart portal
Go directly to brokenarrowok.watersmart.com. The City also links to this portal from its official online payments page.
Use the right browser if the page does not load
The City notes that the online payment system is not compatible with Firefox. If the portal does not open correctly, use another browser such as Chrome, Edge, or Safari.
Register or sign in
If you already created a WaterSmart account, sign in. If you are new, create your account using your utility account information from your bill.
Check your current bill and usage
WaterSmart lets customers review utility billing details and usage information. Use this page to confirm the balance, due date, and account before paying.
Select your payment method
Choose the available payment method shown in WaterSmart. The City’s payment options page also mentions Auto Pay, where a bank or credit card draft can automatically deduct your payment.
Submit and save confirmation
After submitting, save the confirmation number or receipt. Keep it until your account balance updates, especially if your bill is close to the due date.
Do not wait until the last hour: Broken Arrow says payments must be received in the City office by the due date shown on your bill. Your account becomes delinquent at 5:00 p.m. the day after the due date, and a 10% late fee is assessed.
Broken Arrow water bill fees, due dates, and payment rules
This section gives the practical rules you should check before choosing a payment method. It is especially important if your account has a balance forward, a returned payment, or a new/transfer service request.
| Billing item | Official detail | What you should do |
|---|---|---|
| Billing frequency | Monthly bill | Review your bill every month because it may include water, sewer, refuse, stormwater, streetlight, LifeRide, or a combination of services. |
| Due date | No earlier than 20 days after billing date | Pay before the exact date shown on your bill, not based on guesswork. |
| Delinquency time | 5:00 p.m. the day after the due date | Avoid late-day payments if your account is already near the due date. |
| Late fee | 10% late fee | Pay current charges on time. Balance-forward amounts are subject to the delinquency process. |
| Returned payment fee | $30 returned payment fee | Make sure your bank account has enough funds before paying. |
| Returned payment repayment | Payment plus $30 fee must be repaid by cashier’s check, money order, credit card, or cash | Contact Utility Billing quickly if your payment is returned to avoid service problems. |
| Start or transfer service fee | $30 non-refundable initiation fee | Expect this on your first monthly billing statement when starting or transferring service. |
| Same-day service | In some cases, $75 fee | Request new service or transfer service early if possible. |
How Broken Arrow Auto Pay works
The City invites customers to sign up for Auto Pay. With Auto Pay, a bank or credit card draft automatically deducts your payment from the selected method each billing cycle.
This is a strong option if you often forget due dates or do not want to manually log in every month. Still, you should continue checking your bill because water usage can change due to leaks, irrigation, seasonal usage, or household changes.
- Open the WaterSmart portal.
- Sign in or create your account using your utility account details.
- Look for payment settings or Auto Pay options inside your account.
- Add the selected bank or card payment method.
- Confirm the schedule and keep checking your next bill to make sure Auto Pay is active.
Helpful tip: WaterSmart is not only a payment portal. Broken Arrow says customers can track water usage by year, two months, two weeks, one week, or by day/hour, and the portal can help identify possible leaks and send high-usage notifications.
Pay by phone, in person, mail, or drop box
If you do not want to use the online portal, Broken Arrow still offers traditional payment methods. Use phone or in-person payment if your bill is close to the due date. Use mail only when there is enough time for delivery and processing.
Pay by phone
Utility Billing: 918-259-8409
Use the interactive telephone system or speak with an operator Monday through Friday, 8 a.m. to 5 p.m.
Pay in person
Utility Office:
116 E. Dallas Street
Broken Arrow, OK 74012
Payment window is on the south side of City Hall.
Drop box payment
The City lists a yellow drop box in the northeast parking lot at Dallas and 1st and a drop box on the wall outside Utility Billing.
Use check payments only when your due date is not urgent.
After-hours utility emergency
Emergency / non-emergency dispatch: 918-259-8400
Use this for utility emergencies after hours or on weekends.
What to do if your Broken Arrow water bill is late
If your payment is already late, do not mail a check unless you have spoken with Utility Billing and know it will be accepted in time. The City’s rules are based on when payment is received, not when you send it.
- Open WaterSmart and check your exact balance.
- Pay online or call 918-259-8409 if the account is close to delinquent status.
- If your account shows a balance forward, remember that it is subject to the delinquency process.
- If a payment was returned, repay quickly using one of the required methods: cashier’s check, money order, credit card, or cash.
- Save the receipt or confirmation number until the account is updated.
Broken Arrow Utility Billing contact information
City of Broken Arrow Utility Billing
Utility Billing phone: 918-259-8409
Utility Office:
South end of City Hall
116 E. Dallas Street
Broken Arrow, OK 74012
Hours: Monday–Friday, 8 a.m.–5 p.m.
City Hall:
220 S. First Street
Broken Arrow, OK 74012
City Hall phone: 918-259-2400
After-hours and non-emergency phone: 918-259-8400
Fax: 918-259-8226
Utility Customer Service Manager: Curt Poole
Manager phone: 918-259-2400 ext. 2550
Official Utility Billing page: brokenarrowok.gov/government/utility-billing
Map for Broken Arrow Utility Billing office
The payment window is available at 116 E. Dallas Street on the south side of City Hall. Use the map below if you plan to pay in person or use the nearby payment drop box.
Frequently asked questions
How do I pay my Broken Arrow water bill online?
Use the official WaterSmart portal at brokenarrowok.watersmart.com. Sign in or register, review your current utility balance, choose your payment method, submit payment, and save the confirmation number.
What is the official Broken Arrow water bill payment portal?
The official portal is WaterSmart at brokenarrowok.watersmart.com. The City also links to it from the official Make Online Payments and Utility Billing pages.
Can I pay my Broken Arrow utility bill by phone?
Yes. Call Utility Billing at 918-259-8409. The City says account information and customer service are available through the interactive telephone system.
Where can I pay my Broken Arrow water bill in person?
You can pay at the Utility Office payment window at 116 E. Dallas Street, Broken Arrow, OK 74012, on the south side of City Hall.
Does Broken Arrow have a payment drop box?
Yes. The City lists a yellow drop box in the northeast parking lot at Dallas and 1st streets and another drop box on the wall outside the Utility Billing office.
When is my Broken Arrow utility bill due?
The City says bills are due no earlier than 20 days after the billing date, typically the same Wednesday of each month. Always follow the due date printed on your bill.
What is the Broken Arrow utility bill late fee?
If payment is not received by the due date, the account becomes delinquent at 5:00 p.m. the day after the due date and a 10% late fee is assessed.
What is the returned payment fee?
The City lists a $30 returned payment fee. Returned payments may also put water service at risk, so contact Utility Billing quickly if a payment is returned.
Can I set up Auto Pay for Broken Arrow water bill?
Yes. Broken Arrow invites customers to sign up for Auto Pay, where a bank or credit card draft automatically deducts payment from the selected method.
Who do I call for after-hours utility emergencies?
For utility emergencies after hours or on the weekend, call the Police Department dispatch center / after-hours number at 918-259-8400.
Official resources