My WSSC Water Payment Help
Use this practical guide to pay a WSSC Water bill, find your 10-digit account number, use My WSSC Water, pay by phone, mobile app, kiosk, mail, cash, E-Z Pay, Promise payment plan, or restore service after a turnoff.
Each payment step includes the official link beside it, so customers in Montgomery County and Prince George’s County can move from answer to action without reading a long generic article.
Start Here: What Do You Need To Do?
Use My WSSC Water for login, e-Bill, online payment and account tools.
Open My WSSC WaterUse WSSC’s account lookup tool if you do not have the 10-digit account number.
Account lookupPromise payment plans are interest-free and can help avoid turnoffs when you stay current.
Flexible pay plansPay at least 50% of the delinquent balance, set a plan, and submit the release form.
Restore service rulesHow To Pay a WSSC Water Bill Online
Open the official WSSC payment page
Start from WSSC Water’s Pay My Bill page or My WSSC Water login. Avoid third-party bill-pay sites that may add extra fees or delay payment posting.
Have the 10-digit account number ready
For app payment and account lookup, WSSC references the 10-digit account number. If you do not have it, use the official account lookup tool before guessing.
Choose ACH/e-check if you want to avoid card fee
WSSC says online e-Bill payment by ACH/electronic check avoids the convenience fee. Credit card payments use Quick Payment Options and have a fee.
Use phone or app if login is not working
The 24/7 IVR at 301-206-4001 lets customers pay, check balance, split a bill into two payments, request a seven-day extension and enter a meter reading.
If service is off, follow restoration rules
For disconnected service, WSSC says to pay at least 50% of the delinquent balance, agree to a payment plan for the rest, call for restoration and complete the Release of Liability.
WSSC Water Payment Options Compared
| Payment route | Official detail | Best for | Official link / action |
|---|---|---|---|
| My WSSC Water | Pay online, review bill/account information and manage e-Bill. | Most customers who want a direct official login. | Login |
| e-Bill / ACH | WSSC says paying e-Bill by ACH/electronic check avoids a convenience fee. | Customers who want paperless billing and lower payment cost. | e-Bill details |
| Credit card / debit card | Card payments are available online, by app and by phone; convenience fee applies. | Fast payment when card fee is acceptable. | Quick payment |
| Phone / IVR | Call 301-206-4001 or toll-free 1-800-634-8400 with account number handy. | Customers who prefer phone payment or need IVR balance/payment tools. | Call 301-206-4001 |
| Mobile app | Use the app with 10-digit account number and ZIP code to pay by card, debit card or e-check. | Mobile users who also want service alerts or to report problems. | Get app |
| Kiosks | Kiosks are listed in Laurel, Wheaton and Largo for bill payment and other self-service actions. | Customers near a service location who want in-person self-service. | Kiosk locations |
| Cash in person | Cash can be paid at the cashier window, PayNearMe locations, drive-thru and certain in-person options. | Customers paying cash, especially through PayNearMe at CVS, 7-Eleven or Family Dollar. | Cash options |
| Mail / dropbox | Mail check or money order to WSSC Water Revenue, 14501 Sweitzer Lane, Laurel, MD 20707. Do not mail cash or put cash in dropbox. | Non-urgent check or money-order payments. | Mail/dropbox rules |
Online, e-Bill, Mobile App and E-Z Pay
e-Bill
Receive an email when the quarterly bill is ready. Pay by ACH/e-check to avoid convenience fee.
e-Bill detailsMobile app
Pay, report a problem, check service alerts and access account features from your phone.
WSSC appE-Z Pay
Direct debit from checking or savings on the payment date printed on each bill.
E-Z Pay setupWSSC Phone, Office, Drive-Thru, Mail and Kiosk Help
| Location / method | Official detail | Practical tip |
|---|---|---|
| WSSC Water, Revenue, 14501 Sweitzer Lane, Laurel, MD 20707. | Do not send cash; mail is not best for urgent bills. | |
| Drop box | After-hours dropbox at 14501 Sweitzer Lane, Laurel, MD 20707. | Check or money order only. Do not place cash in dropbox. |
| Laurel kiosk | Richard G. Hocevar Building, Lobby Level, 14501 Sweitzer Lane, Laurel, MD. | Good if you are near headquarters and want self-service. |
| Wheaton kiosk | Montgomery County Satellite Office, 2425 Reedie Drive, 7th Floor, Wheaton, MD 20902. | Useful for Montgomery County customers. |
| Largo kiosk | Prince George’s County Department of Permits, 9400 Peppercorn Place, Largo, MD. | Useful for Prince George’s County customers. |
| PayNearMe cash | Available at 7-Eleven, CVS Pharmacy or Family Dollar after getting a PayNearMe barcode from Customer Service. | Call 301-206-4001 to get the barcode before going. |
Water Turned Off or Past Due? Follow This Order
Critical restoration rule: WSSC says customers must pay at least 50% of the delinquent balance immediately and agree to pay the remaining balance through a payment plan. After payment, call 301-206-4001 for restoration. After 6 p.m., Emergency Services can be reached at 301-206-4002.
Pay minimum required
Pay at least 50% of the delinquent balance and prepare to enroll in a plan for the rest.
Submit Release of Liability
WSSC requires the form to be completed and left at the door, emailed or faxed before restoration.
Turn off faucets
WSSC warns customers to turn off the main water valve or all faucets and hose bibs to prevent water damage when service returns.
Payment Plans and Financial Assistance
Promise payment plan
WSSC partnered with Promise for affordable, flexible and interest-free plans. Customers can sign up online or call 301-900-5551.
Flexible pay plansWater Fund
WSSC’s Water Fund helps customers in financial need and is funded through contributions.
Financial assistanceCAP / OHEP
Customer Assistance Program enrollment is tied to Maryland Office of Home Energy Programs eligibility and re-enrollment.
CAP details| Help option | Useful detail | Best next action |
|---|---|---|
| Promise plan | Customers with a qualifying balance can make flexible, interest-free payment arrangements. | Start with Promise |
| Promise phone | Call 301-900-5551, Monday–Friday, 8 a.m.–6 p.m. | Call Promise |
| CAP | Approved residential customers may qualify for assistance and related leak-repair support. | Check CAP |
| Water Fund | Financial assistance for customers in need. | Assistance page |
WSSC Water FY2027 Water and Sewer Rates
WSSC’s rate schedule is based on average daily consumption during the billing period. Each bill can also include Ready-To-Serve charges and other fees, so use this as a rate reference, not a final bill total.
| Average daily consumption | Water per 1,000 gal | Sewer per 1,000 gal | Combined per 1,000 gal |
|---|---|---|---|
| 0–80.9999 gallons/day | $7.68 | $10.22 | $17.90 |
| 81–165.9999 gallons/day | $8.68 | $11.34 | $20.02 |
| 166–275.9999 gallons/day | $9.99 | $14.25 | $24.23 |
| 276+ gallons/day | $11.70 | $18.82 | $30.52 |
| Flat rate sewer charge | — | $175.00 per quarter | Applies where approved instead of usage-based sewer. |
High WSSC Water Bill, Leak or Billing Adjustment
Check usage first
Compare gallons, billing period length and average daily consumption. A high ADC can move the bill into a higher rate tier.
Look for leaks
Running toilets, underground service-line leaks, humidifiers, irrigation and stuck valves can create large water and sewer charges.
Request adjustment if eligible
WSSC says larger-than-expected bills may qualify for a billing adjustment under certain criteria.
| Issue | Best action | Official link |
|---|---|---|
| High bill after leak | Repair the leak, save plumber proof, photos and dates, then review billing adjustment criteria. | Billing adjustment |
| Estimated bill | Submit a meter reading or contact WSSC if the bill appears estimated or inconsistent. | Self-service options |
| Need usage reduction | Use WSSC conservation and water-usage resources before the next bill cycle. | Water usage help |
| Service-line emergency | For water or sewer emergency, call 301-206-4002 immediately. | Emergency help |
Start or Stop WSSC Water Service
Start service
Use WSSC’s online start/stop service request when moving into a property served by WSSC Water.
Start serviceStop service
Submit the stop-service request before moving out and keep final bill/payment proof.
Stop serviceNeed account number?
Use the Account Lookup Tool with your service address if you cannot find your WSSC account number.
Account lookupQuick WSSC Water/Sewer Usage Estimate
This calculator estimates only the combined commodity charge using FY2027 rate tiers. It does not include Ready-To-Serve charges, fees, Bay Restoration Fund, Front Foot Benefit Charge, adjustments, penalties, account-specific items or flat-rate sewer rules.
WSSC tiers use average daily consumption per customer unit during the billing period. Multi-unit properties can be billed differently.
Local WSSC Water Tips Users Actually Need
Do not use third-party pay pages for urgent bills
WSSC says third-party companies may charge extra fees and payment arrival is outside WSSC’s control. Use official WSSC channels when the bill is late or service is at risk.
Cash customers should ask for PayNearMe barcode
Cash payment through 7-Eleven, CVS or Family Dollar requires a PayNearMe barcode. Call 301-206-4001 before going.
Service restoration requires more than payment
For a turnoff, WSSC also requires a payment plan and a Release of Liability. Payment alone may not restore water.
Check app alerts during local water main breaks
The WSSC Water app can help with service alerts and problem reporting, useful during local main breaks or sewer emergencies.
WSSC Water Map and Visit Planning
Use the map for general orientation. Verify hours, payment method, holiday closures and whether your issue can be handled online or by phone before visiting.
One Stop Shop
14501 Sweitzer Lane, Laurel, MD 20707.
Hours
One Stop Shop: weekdays, 8 a.m.–5 p.m. Customer Service phone: weekdays, 8 a.m.–6 p.m.
Emergency
For water/sewer emergencies, use 301-206-4002 rather than the normal billing line.
Official WSSC Water Links Used in This Guide
WSSC Water Bill Pay FAQs
Where do I pay my WSSC Water bill online?
Use My WSSC Water or start from the official WSSC Pay My Bill page.
How do I find my WSSC Water account number?
Use WSSC’s official Account Lookup Tool if you do not have your 10-digit account number.
What is the WSSC Water customer service phone number?
Call 301-206-4001. Customer Service Advisors are available weekdays from 8 a.m. to 6 p.m.; the IVR is available 24/7.
Can I pay WSSC Water by phone?
Yes. Call 301-206-4001 with your account number. WSSC’s automated phone system can accept payment, check balance, split a bill into two payments, request a seven-day extension and enter a meter reading.
Is e-Bill payment free?
WSSC says paying e-Bill by ACH/electronic check avoids the convenience fee. Credit card payments have a fee.
Can I pay WSSC Water with cash?
Yes. WSSC lists cash payment at the cashier window and through PayNearMe locations such as 7-Eleven, CVS Pharmacy and Family Dollar. You need a PayNearMe barcode from Customer Service.
What should I do if my water service is turned off?
WSSC says to pay at least 50% of the delinquent balance, agree to pay the remainder through a payment plan, call 301-206-4001 for restoration and complete the Release of Liability form.
What is the WSSC emergency phone number?
For water or sewer emergencies such as a water main break or sewer backup, call 301-206-4002.
Can I get help if I cannot pay my WSSC bill?
Yes. WSSC offers Promise payment plans, the Customer Assistance Program, Water Fund resources and other financial assistance options. Start with WSSC’s financial assistance and pay-plan pages.
Does this page collect WSSC Water payments?
No. This is an informational guide. Use official WSSC Water pages, My WSSC Water, phone numbers or office locations for live payment, account balance, service status and billing support.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.