Midland Water Account & Bill Pay Help
Use this guide to pay a City of Midland water, sewer, or solid waste bill, use the new utility portal, set Auto Pay, start service, close or transfer service, request a payment plan, check high usage, and contact the right department without guessing.
Every step below includes the official link beside the instruction, so users can act fast instead of reading long paragraphs.
Start Here: Pick Your Midland Utility Task
Use the portal to pay without creating a login, or create a login for extra account tools.
Open payment portalLogin lets you view consumption, billed usage, transaction history, alerts, multiple accounts, and e-Billing.
See portal featuresApply online. The city lists a $21.53 application fee per request and a deposit on the first bill.
Apply onlinePayment arrangements must be made in person at Customer Service; they cannot be made over the phone.
Payment plan rulesPay a Midland Water Bill: Practical Steps With Official Links
Open the official utility portal
Use the City of Midland customer portal. The city says you can pay your bill without creating a login, or create a login for more account features.
Choose quick payment or login
Use no-login payment if you only need to pay. Create or use a login if you want smart meter consumption, transaction history, usage downloads, alerts, e-Billing, or multiple accounts.
If you used the old portal, reset and re-check Auto Pay
The city says customers accessing reporting and other features may need to update their password on first use by clicking “forgot password,” and must re-register for Auto Pay in the new portal.
Save payment proof and check history
After paying, save the confirmation and then review transaction/payment history inside the portal. This is especially important when payment is near a due date or disconnection risk.
Call if the payment problem is urgent
For billing or meter questions, call City Utility Billing at 432-685-7320. For after-hours water issues, use 432-685-7340.
Pay Without Login vs Create a Midland Utility Login
Pay without creating a login when…
- You only need to make a quick payment.
- Your bill amount looks correct.
- You do not need usage history.
- You do not manage multiple accounts.
- You are not setting thresholds or alerts.
Create/login to your portal account when…
- You want smart meter consumption data.
- You want to view and pay bills online.
- You need transaction and payment history.
- You want to analyze or download water usage.
- You want multiple accounts under one web profile.
- You want paperless billing or threshold alerts.
Midland Utility Payment Options and When To Use Each
| Payment / service route | Official detail | Best for | Official link or contact |
|---|---|---|---|
| Online customer portal | Pay bills, view smart meter consumption, transaction history, billed usage, alerts, and e-Billing. | Most customers, especially users who want usage or payment records. | water.midlandtexas.gov |
| Auto Pay | Register Auto Pay in the customer portal. The city says your payment is taken before the due date. | Customers who want automatic payment and fewer missed bills. | Auto Pay instructions |
| In person | Visit Central Cashier’s Office on the first floor of City Hall or City Utility Billing Office at Centerpointe Plaza. | Payment help, account questions, payment arrangements, start/stop/transfer support. | In-person payment info |
| Payment Mailing Address: Customer Service, PO Box 1152, Midland, Texas 79702-1152. | Customers paying by check with enough mailing time. | Mailing address | |
| Payment arrangement | Must be made in person at Customer Service, 1030 Andrews Highway, Suite 220. Cannot be made over the phone. | Large past-due balances where the customer is eligible. | Payment plan rules |
| Report issue / emergency | For after-hours water issues, the city lists 432-685-7340. Water/Wastewater Maintenance lists 432-685-7270 or 432-685-7269 during office hours. | Leaks outside the meter, low pressure, discolored water, main issues, urgent service issues. | Call after-hours |
Midland Utility Billing Office, Phone, Email and Hours
Utility Billing office
Center Pointe Building, 2nd floor
1030 Andrews Highway, Suite 220
Midland, TX 79701
Billing phone
432-685-7320
Use for billing, meter questions, portal support, account questions, and payment arrangement guidance.
cs@midlandtexas.gov
The city says to allow up to 24 hours for an email reply.
Hours and busy days
Monday–Friday, 8 a.m.–5 p.m. The city says Monday, Wednesday, and days after holidays usually have the longest wait times.
Official contact blockStart, Close or Transfer Midland Water Service
| Task | Official requirement | Practical user tip | Official link |
|---|---|---|---|
| Start new service | Apply online. Existing or new customers can fill out the online form. The city lists a $21.53 application fee per request and a deposit on the first bill. | Have personal identification and service location information ready. The Customer Service team reviews the request and enters work orders. | Online service application |
| Open account documents | A valid form of identification is required. In some cases, lease or other documentation may be needed. Valid ID includes driver’s license with photo or official government photo ID. | Renters should prepare lease details before applying; owners should be ready to confirm service location. | Open account info |
| Close service | Email cs@midlandtexas.gov or come into the City Utility Billing Office at Centerpointe Plaza, 1030 Andrews Hwy, Suite 220. | Include service address, requested close date, forwarding address, and account contact information. | Email closure request |
| Transfer service | The city says you can contact Utility Billing by phone or transfer service online through the customer portal. Appointment windows can be arranged for future water turn-on, though limitations may apply. | Schedule early if you need water active on a specific move-in date. | Transfer through portal |
Payment Plan Rules for Past-Due Midland Utility Bills
Most important rule: Midland payment arrangements must be made in person at Customer Service, 1030 Andrews Highway, Suite 220, Monday–Friday, 8 a.m.–5 p.m. The city says a payment arrangement cannot be made over the phone.
Under $100 past due
The city says a payment arrangement is not allowed if the past-due balance is less than $100.
$100 to $300 past due
Half of the amount is due to start, and the remainder can be split into two payments.
Over $300 past due
A payment arrangement can be made. A standard agreement requires 50% of the past-due balance before the arrangement begins, unless a supervisor approves an exception.
High Midland Water Bill? Use the Portal Before You Panic
The city’s leak guide is very practical: it explains that even good meters cannot stop leaks on your property, and tiered rates can make small leaks expensive fast.
Silent toilet leak
A faulty flapper can lose 200 to 4,000+ gallons per day. The city says one running toilet can add $100 to $600 to a monthly bill at higher tiers.
Faucet or shower drip
A steady drip can waste about 3,000 gallons per year. A pencil-size stream can waste 20+ gallons per hour.
Irrigation leak
A broken sprinkler head can lose 10–20 gallons per minute. In West Texas, irrigation is a common reason for bill shock.
Service line leak
A leak between the meter and the house can lose 10,000+ gallons in a few days. Contact a licensed plumber quickly.
Check “Minimum Hourly Flow”
The city says if your portal’s “Minimum Hourly Flow” never hits 0.00, you may have a dripping faucet or leaking shower valve.
Run the 15-minute toilet dye test
Drop food coloring or a dye tablet into the tank, wait 15 minutes without flushing, then check the bowl. Color in the bowl usually means the flapper is leaking.
Check 3 a.m. usage bars
The city says not to wait for the bill. Log in and check near-real-time usage. Blue bars around 3:00 a.m. can point to a leak running while nobody is using water.
Midland Water and Sewer Rate Snapshot
Use this to understand why usage spikes matter. Always verify the current rate page before making a formal dispute or budget decision.
| Rate item | Inside city | Outside city | Why it matters |
|---|---|---|---|
| Water base rate, first 2,000 gallons | $23.26 for all except apartments; apartments $18.94 per unit. | $34.89 for all except apartments; apartments $28.41 per unit. | This is the starting water charge before higher volume tiers. |
| Water 2,000 to 10,000 gallons | $6.58 per 1,000 gallons over base. | $9.87 per 1,000 gallons over base. | Normal usage can move above base quickly in hot months. |
| Water 10,001 to 25,000 gallons | $8.64 per 1,000 gallons. | $12.97 per 1,000 gallons. | Irrigation and leaks can push users into this tier. |
| Water 25,001 to 50,000 gallons | $11.62 per 1,000 gallons. | $17.44 per 1,000 gallons. | High outdoor use becomes much more expensive. |
| Water over 50,001 gallons | $14.53 per 1,000 gallons. | $21.79 per 1,000 gallons. | The city’s leak guide specifically warns large outdoor leaks can push customers into Tier 4. |
| Sewer base and variable | Base $23.45 for first 2,000 gallons; $0.94 per 1,000 after base. | Residential base $35.18 for first 2,000 gallons; $1.42 per 1,000 after base. | Residential sewer charges are determined by winter water use averages. |
Low Pressure, Discolored Water, Meter Box Water and Outdoor Water Rules
Low pressure
Possible causes include meter cutoff not fully open, faulty meter, crimped service line, water main leak, closed main valves, or restricted water softener.
Call 432-685-7270Discolored water
The city FAQ says possible causes include iron/manganese, main repairs, or valve maintenance. Report it to Water & Wastewater.
Call Water & WastewaterWater in meter box
Water coming out of a meter box could signal a possible leak. The city says to contact Customer Service/Billing at 432-685-7320.
Call Customer ServiceWater restrictions
Midland’s current outdoor watering schedule allows twice-weekly watering by address pattern, and violations may result in a fine up to $500.
Water conservation FAQCustomer Privacy: Why Someone Else May Not See Your Utility Details
Texas HB 872 makes a customer’s personal information and usage/billing information confidential unless the customer chooses to make it public. Midland’s utility billing system page says customers who want utility information available can submit the Utility Disclosure Form by email to cs@midlandtexas.gov or mail it to Customer Service, PO Box 1152, Midland, Texas 79702-1152.
Local Midland Tips That Actually Help
Avoid Monday, Wednesday and post-holiday office waits
The city says those are the busiest days. Use the portal for simple payment and save office visits for payment plans, documents, start/stop service, or account problems.
Re-register Auto Pay after portal transition
The city’s new utility billing system notice says customers may need to re-register for Auto Pay. Do not assume old Auto Pay still works without checking.
Check usage before asking “why is my bill high?”
Use smart meter data, minimum hourly flow, and 3 a.m. usage bars. Midland’s tiered rates make leaks and irrigation mistakes expensive.
Payment plan means in-person
Do not call expecting to finalize a payment arrangement. Midland’s policy says arrangements must be made in person at Customer Service.
Midland Utility Billing Map and Visit Planning
Use this map for the City Utility Billing Office at Centerpointe Plaza. For in-person payment, the city also lists the Central Cashier’s Office on the first floor of City Hall.
Billing office
Center Pointe Building, 2nd floor, 1030 Andrews Highway, Suite 220, Midland, TX 79701.
City Hall cashier
Central Cashier’s Office is listed on the first floor of City Hall for in-person payments.
Bring this
Account number, service address, valid photo ID, lease/documents if opening service, and payment proof if resolving a balance.
Official Midland Water Links Used in This Guide
City of Midland Water Bill FAQs
Where do I pay my Midland water bill online?
Use the official City of Midland utility customer portal at water.midlandtexas.gov. You can pay without creating a login or create a login for more account features.
What can I do in the Midland utility portal?
The city lists portal features including smart meter consumption data, bill payment, transaction/payment history, water usage analysis/downloads, multiple accounts under one web profile, alerts, and paperless billing.
What is the City of Midland utility billing phone number?
Call 432-685-7320 for City Utility Billing. For after-hours water issues, call 432-685-7340.
Where is the Midland Utility Billing office?
The office is in the Center Pointe Building, 2nd floor, 1030 Andrews Highway, Suite 220, Midland, TX 79701. Hours are Monday–Friday, 8 a.m.–5 p.m.
Can I set Auto Pay for my Midland water bill?
Yes. Register your account for Auto Pay through the customer portal. Midland also says customers using the new system may need to re-register for Auto Pay.
How do I start Midland water service?
Apply online through the water services portal. The city lists a $21.53 application fee per request and a deposit on the first bill. You need valid photo identification, and lease or other documents may be required.
Can I make a payment arrangement over the phone?
No. The city says payment arrangements must be made in person at Customer Service, 1030 Andrews Highway, Suite 220. A payment arrangement cannot be made over the phone.
Why is my Midland water bill high?
Common causes include toilet leaks, faucet/shower leaks, irrigation leaks, service-line leaks, water softener issues, RO system failures, and outdoor watering. Use the portal’s usage tools and the city’s Leak Detection Guide.
What are Midland inside-city water rates?
The current rate page lists inside-city water base rate at $23.26 for the first 2,000 gallons for all except apartments, then tiered rates of $6.58, $8.64, $11.62, and $14.53 per 1,000 gallons depending on usage tier.
Who do I call for low pressure or discolored water?
For Water & Wastewater Maintenance issues, the city lists 432-685-7270 or 432-685-7269 during Monday–Friday, 7:30 a.m.–4:15 p.m. After hours, use 432-685-7340.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.