Pay, Track & Fix Your County Water Bill
This guide is for Montgomery County, Ohio Environmental Services water/sewer customers. It gives the useful answer first: one-time payment, returning-user login, new-user registration, AutoPay, drop boxes, mail timing, payment plans, leak/pool adjustments, main-break phone numbers, lien payments, and move-out final reading steps.
Start Here: Pick the Correct Payment Route
Use the county Click2Gov one-time payment route. The portal asks for the account number located on your utility bill.
Open Click2GovLog in or register. The county says online users can view account information, past bills, and past water usage.
Pay Water Bill pageCall Customer Service before the due date. Payment arrangements may be available depending on account history.
Payment helpUse the 24-hour emergency number, not the normal billing line, for water main breaks or sanitary sewer backups.
Water Services contactsConfirm This Is Montgomery County, Ohio Environmental Services
“Montgomery County water bill” can mean different counties and different utilities. This page targets Montgomery County, Ohio Environmental Services, not WSSC in Maryland, Montgomery Water Works in Alabama, a Texas MUD, or a city/provider with a similar name.
Use this guide if…
- Your bill says Montgomery County Environmental Services or Montgomery County Water Services.
- Your service is in the county system around the Dayton/Kettering service area.
- Your bill uses the county Click2Gov water/sewer payment route.
Pause if…
- Your bill is from a city utility, apartment portal, HOA, water authority, or private provider.
- The state on the bill is not Ohio.
- Your property has a tax lien; county says lien payments go through the Auditor’s Office.
Verify before submit
- Account number printed on your bill.
- Service address, not only mailing address.
- Amount due and billing date.
- Payment method and posting timing.
- Any delinquent, lien, or shutoff language.
Montgomery County Water Bill Payment Methods
| Method | Official detail that matters | Best for | Watch out for |
|---|---|---|---|
| Online login | Returning users can log in through the county Click2GovCX portal. | Customers who want account info, prior bills, usage history, and account management. | Use the official mcohio.org Pay Water Bill page first if a deep portal URL looks different. |
| Register new user | New-user setup asks for email, name/address, phone, password, and security questions. | Customers who want recurring access and e-notifications. | Password requirements include at least 12 characters plus uppercase, lowercase, number, and special character. |
| One-time payment | The portal’s one-time payment screen asks for the account number located on your utility bill. | Fast payment when the bill is current and you do not need history or settings. | Do not use one-time payment if the account status does not allow payment or service risk is unclear. |
| Phone / support help | Customer Service and Billing: 937-781-2688, Monday–Friday, 8 a.m.–5 p.m. | Payment-plan questions, payment not posted, bill confusion, move service, or account lookup issues. | Call before the due date if you cannot pay on time. |
| In person | Residential page lists 1850 Spaulding Road in Kettering, Ohio and 451 W. Third Street in Dayton, Ohio. | Customers who prefer office payment or need direct account help. | Listed hours are Monday–Friday, 8 a.m.–5 p.m., closed on federal holidays. Verify before visiting. |
| Drop box | County lists drop boxes at Water Services, Administration Building, Centerville, Harrison Township, and Moraine Government Center. | After-hours check/money-order style payment when not urgent. | The Administration Building drop box is on the side of the building off Vista View Drive near the delivery dock. |
| County FAQ recommends allowing 5–7 days for mailed payments to arrive on time. | Non-urgent payments by check or money order. | Do not mail when the due date is close or service status matters. | |
| Tax lien payment | If the property has a tax lien, county says make payment through the Auditor’s Office at 937-496-3271. | Accounts/property situations with tax-lien status. | Do not use normal water bill payment if the official notice says lien payment is required. |
Online Portal: Login, Register or One-Time Payment
Returning user login
- Enter user ID/email and password.
- Use reset password if needed.
- Use this for history and account tools.
- Best for regular customers.
Register new user
- Password must be at least 12 characters.
- Needs number, lowercase, uppercase, and special character.
- At least one phone number is required.
- Security questions are used for password recovery.
One-time payment
- Portal asks for account number from utility bill.
- Good for quick current-bill payment.
- Not ideal for high-bill review.
- Not ideal when account status shows a problem.
Drop Boxes, Offices and In-Person Payment Details
In-person office locations
- 1850 Spaulding Road, Kettering, Ohio.
- 451 W. Third Street, Dayton, Ohio.
- Listed customer hours: Monday–Friday, 8 a.m.–5 p.m.
- Closed on federal holidays.
Drop box locations
- Montgomery County Water Services.
- Montgomery County Administration Building.
- Centerville Government Center.
- Harrison Township Government Center.
- Moraine Government Center.
Montgomery County Water Phone Numbers and Emergency Routing
Billing support
937-781-2688. Use for customer service, billing, payment plans, move service, account questions, and payment issues.
General information
937-781-2500. Use for Environmental Services general information.
Water quality concern
937-781-2672. Use if the issue is water quality, not just bill payment.
24-hour emergency
937-781-2678. Use for water main breaks or sanitary sewer backups.
Due Dates, Quarterly Bills and Late Penalty
Billing cycle
County FAQ says most water/sewer bills are issued quarterly. Final bills have a shorter due date.
Regular due date
Regular water/sewer bills are due within 21 days of the billing date.
Late penalty
After 21 days, bills are considered delinquent and are subject to a 10% penalty.
Need Help Paying? Payment Plan Rules to Check
Official direction: If you know you will have difficulty paying your water bill, contact Customer Service at 937-781-2688, Monday–Friday, 8 a.m.–5 p.m. The county says a customer service professional can help set up a payment plan.
Call before due date
The FAQ says to call before the due date if you cannot pay on time. Waiting until penalty/service action starts gives you fewer options.
Arrangement may depend on history
Payment arrangements may be affected by returned checks, previous defaulted arrangements, bankruptcy discharge, or prior termination for nonpayment.
Keep current bills paid
If you enter an arrangement, keep all later bills and arrangement payments current. Save names, dates, and confirmation details.
AutoPay, E-Notification and Account History
AutoPay
County payment options include AutoPay. Confirm the first draft date and whether the current bill still requires a manual payment.
E-notification
The Pay Water Bill page encourages customers to pay online and sign up for e-notification to save time, money, and paper.
Usage history
Online account access can show account information, past bills, and past water usage — useful for high-bill checks.
Leak Adjustment and Pool Adjustment: What Qualifies?
| Adjustment type | Official detail | What to prepare | Do not assume |
|---|---|---|---|
| Leak adjustment | May be available for a higher-than-normal bill from a leak when the water did not enter the sanitary sewer system. | Repair the leak and provide documentation/proof of repair with the request form. | Toilet leaks, malfunctioning appliances, and leaky faucets do not qualify under county examples. |
| Examples that may qualify | County examples include service line leaks or leaks inside walls. | Photos, plumber invoice, repair date, location of leak, and bill/usage timeline. | Do not delay repair while waiting to ask about adjustment. |
| Pool adjustment | Customers filling a pool may qualify for sewer-charge credit on water used for the fill. | Complete the application seven days before ready to fill. | You still pay for water used; only sewer charges related to pool filling may be credited. |
| Hose bib meter | Application includes a $56 fee for hose bib meter rental; rental allows three days of fill time once delivered. | Preferred drop-off date, pool-fill plan, and safe hose setup. | If you have a deduct or sprinkler meter that can be used to fill your pool, do not request a hose bib meter. |
High Montgomery County Water Bill Checklist
Indoor leak check
Listen for toilets refilling, check flappers, inspect faucets, look under sinks, review water heater areas, and check for wet floors or walls.
Outdoor / service line check
Inspect hose bibs, irrigation, pool fill, wet soil, basement lines, crawl-space plumbing, and service-line areas between house and meter.
Usage history
Log in to review past water usage and past bills before assuming the charge is wrong. Compare usage, not just dollars.
| What changed? | Check first | Best next step |
|---|---|---|
| Usage suddenly increased | Toilets, service line, inside-wall leaks, irrigation, pool fill, new household size, longer billing period. | Fix leak, document repair, then ask Customer Service about adjustment eligibility. |
| Sewer charge seems high | Whether water entered sanitary sewer, pool filling, sewer billing rules, usage volume. | Review leak/pool adjustment rules before assuming the entire charge is unavoidable. |
| Payment/usage history unclear | Online account history, prior bills, past usage, payment receipts. | Log in, print or save history, then call 937-781-2688 with details. |
| Bill changed in 2026 | Rate adjustment, increased usage, capital charge, water/sewer rate changes. | Use current rates and rate calculator before disputing the full difference. |
Moving, Final Bill or New Service
Call before moving
County FAQ says to call the office at least 48 hours before you move to schedule a final reading.
Final bill
A final bill will be sent to your new address. Final bills have a shorter due date than regular quarterly bills.
Moving within service area
If you move within the county service area, the county can set up a new service account in your name at the new location.
Rates, Water Softening and 2026 Bill Changes
2026 rate adjustment
Environmental Services notice says combined water and sewer bills changed starting Jan. 1, 2026, with rates increasing 5% each year for five years, averaging about $10.50 more per quarter.
Use current rates
Use the official current rates and rate calculator before disputing a bill that changed after a rate adjustment.
Water softening
County FAQ says Montgomery County water is softened to approximately 9 grains per gallon, and most customers choose not to use a water softener.
Montgomery County Water Bill Decision Tool
Local Montgomery County Tips That Prevent Bill Problems
Do not confuse Montgomery counties
This page is for Montgomery County, Ohio Environmental Services. If your bill is from Maryland WSSC, Alabama Montgomery Water Works, a Texas MUD, or a city utility, use the provider printed on that bill.
Use usage history before calling
When you can cite usage, billing date, repair date, and payment attempt, Customer Service can help faster than if you only say the bill is too high.
Pool filling is not the same as a leak
Pool adjustment can credit sewer charges related to pool filling, but you still pay for water used. Apply seven days before filling if you need the county hose bib meter.
Call early for arrangements
Payment arrangements depend on timing and account history. Calling before the due date is much better than calling after penalty or service action begins.
Montgomery County Water Services Map and Visit Planning
Use the map for general planning only. Verify the exact office, hours, holiday closures, accepted payment types, and whether your task can be completed online or by phone before driving.
Main Environmental Services office
1850 Spaulding Road, Kettering, OH 45432.
Dayton payment location
451 W. Third Street, Dayton, OH. Verify access and payment handling before visiting.
Before visiting
Bring account number, service address, bill, payment proof, valid ID if needed, repair documentation, and any notices.
Official Montgomery County Water Bill Links Used in This Guide
Montgomery County Water Bill Payment FAQs
Which Montgomery County water bill does this page cover?
This guide covers Montgomery County, Ohio Environmental Services water/sewer billing. If your bill is from another state, WSSC, Montgomery Water Works, a Texas MUD, a city utility, HOA, or apartment biller, use the provider printed on that bill.
Where do I pay my Montgomery County, Ohio water bill online?
Start from the official Montgomery County Pay Water Bill page. Returning users can log in, new users can register, and one-time payment is available through the Click2GovCX portal.
What do I need for one-time payment?
The Click2Gov one-time payment screen asks for the account number located on your utility bill. Also verify the service address, amount due, billing date and any status warning before paying.
What phone number do I call for billing help?
Call Customer Service and Billing at 937-781-2688, Monday through Friday, 8 a.m. to 5 p.m.
What phone number handles water main breaks or sewer backups?
Use the 24-hour emergency number, 937-781-2678, for water main breaks or sanitary sewer backups.
When is a Montgomery County water bill due?
Most water/sewer bills are issued quarterly. Regular bills are due within 21 days of the billing date, while final bills have a shorter due date.
What happens if my bill is late?
County FAQ says after 21 days, bills are considered delinquent and subject to a 10% penalty.
Can I get a payment plan?
If you cannot pay on time, call 937-781-2688 before the due date. Payment arrangements may be available depending on account history and eligibility factors.
Can I get a leak adjustment?
You may qualify if the higher bill came from a leak and the water did not enter the sanitary sewer system. Service line leaks and inside-wall leaks may qualify; toilet leaks, malfunctioning appliances and leaky faucets are listed as non-qualifying examples.
How do I handle pool filling?
Montgomery County offers a pool adjustment process that can credit sewer charges related to pool filling. Apply seven days before filling. The hose bib meter rental fee is listed at $56 and allows three days of fill time once delivered.
How do I schedule a final bill when moving?
Call the office at least 48 hours before you move to schedule a final reading. A final bill will be sent to your new address.
Does this page collect payments?
No. This is an informational guide. Use official Montgomery County, Ohio pages for live payment, account login, balance, account status, rates, service notices and customer support.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.