Shreveport Water Account & Pay Help
Shreveport water customers can pay online, view account history, request new service, stop or transfer service, ask for a payment agreement, request a payment extension, or apply for a leak adjustment.
This guide is designed for action: use the official link beside the step you need, check posting and reconnection rules before paying, and call the right Shreveport Water & Sewerage number when the account is urgent.
Start Here: Pick Your Shreveport Water Bill Task
Use the City’s official page, then choose the Paystar water bill payment link.
Pay water billUse the Utility Management Billing System portal to manage account, bills and history.
View water accountPay first, then report the receipt number by phone or text. Same-day reconnection has a 1 p.m. reporting deadline.
Reconnection ruleCheck the leak page and request adjustment within 30 days from the billing date if eligible.
Leak adjustment helpHow To Pay a Shreveport Water Bill Online
Start on the official City payment page
The City of Shreveport water payment page links to online bill pay and account viewing. Use this route first so you do not land on a lookalike payment result.
Choose payment or account view
Use Paystar to make the payment. Use the Utility Management Billing System portal if you need to manage the account, pay bills, view history or register for customer self-service.
Use account details from your bill
Before submitting, match the account number, customer name, service address, current amount due and due date. If you cannot verify the account, call Customer Service instead of guessing.
Save proof after paying
Keep your confirmation, payment date, amount, method, account number and receipt number. You will need this if service was disconnected, payment did not post, or you need to prove payment.
If service is disconnected, report the receipt
If water service was disconnected for nonpayment, Shreveport says you must pay by phone, online or in person and report the payment/receipt number by calling 318-673-5510 or texting 318-524-8794. For same-day reconnection, report by 1 p.m.
Shreveport Water Bill Payment Methods, Fees and Best Use
| Payment route | Official detail | Best for | Official link / action |
|---|---|---|---|
| Online Paystar payment | City pages link customers to Paystar for online water bill payment. | Fast online payment when you have the bill/account details. | Pay online |
| UMBS account portal | The Utility Management Billing System customer portal lets customers manage the account, pay bills and view history. | Customers who need account management, bill history or self-service tools. | Open account portal |
| Phone payment | Pay anytime by calling 318-673-5510 and following IVR prompts. Have credit/debit card ready. A $3.25 convenience fee is added and payable to the third-party vendor. | Customers who prefer phone pay or need a receipt number quickly. | Call 318-673-5510 |
| In-person payment | Pay in person at Government Plaza, 505 Travis Street, Shreveport, LA 71101 with cash, check or money order. | Cash payment, receipt, or account help. | In-person rules |
| Mail payment | Mail to Shreveport Water & Sewerage Department, P.O. Box 30065, Shreveport, LA 71153-0065. Include your account number on check or money order. | Non-urgent check or money order payment. | Mail payment details |
| CheckFree locations | The City says customers may pay at CheckFree locations throughout the parish with any form of payment. | Retail payment option when not relying on same-day posting. | Payment locations |
UMBS Customer Portal: When To Use It
Manage account
The UMBS customer portal is designed to manage your account, pay bills and view history.
Open UMBS portalView history
Use the portal when you need past bill/payment history before calling, disputing or asking about a high bill.
View account historyIf portal fails
Call Customer Service at 318-673-5510. The public UMBS page says to contact Customer Service with questions.
Call Customer ServiceShreveport Water & Sewerage Phone, Office and Emergency Contacts
Customer Service
318-673-5510. Use for payment questions, billing, account setup, account maintenance, collections, arrangements, extensions and reconnection reporting.
Customer Service pagePayment office
Shreveport Water & Sewerage, 505 Travis Street, Suite 320, Shreveport, LA 71101.
Payment office detailsCustomer Service address
Customer Service listing also shows 2139 Greenwood Road, Shreveport, LA 71103.
Customer Service addressService Reconnection After Nonpayment Shutoff
Fast action: If service has been disconnected for nonpayment, make the payment by phone, online or in person, then report the payment/receipt number to the office by calling 318-673-5510 or texting 318-524-8794. For same-day reconnection, report the payment by 1 p.m.
1. Pay through official route
Use online Paystar, phone payment, or in-person payment. Save the receipt number.
2. Report the receipt
Call or text the receipt number. Same-day reconnection depends on reporting by the deadline.
3. Keep phone nearby
Watch for follow-up questions. If there is a meter, leak or service issue, the billing payment alone may not solve it.
Payment Agreement, Payment Extension and SWAP Assistance
| Help option | Official detail | Best next action | Official link |
|---|---|---|---|
| Payment agreement | Payment agreements are for past-due balances. Shreveport says they require a 25% deposit of the total agreement amount plus 4 equal payments of the remaining balance. | Call Customer Service before the account reaches a worse status. | Payment agreement info |
| Payment extension | You may request a payment extension by texting 318-524-8794. | Text before waiting until disconnection risk. | Text 318-524-8794 |
| SWAP | The Shreveport Water Assistance Program helps eligible households with water and sewer bill payments. Applicants may receive help twice per year. | Contact an administering agency and check eligibility. | SWAP assistance |
| Leak before assistance | SWAP rules say if leaks caused extraordinarily high bills, plumbing repairs must be made before assistance is provided, with repair documentation. | Repair leak and keep invoice before applying. | SWAP rules |
Socialization Services
3017 W. 70th Street. Listed SWAP hours: Monday–Thursday, 9 a.m.–3 p.m. Phone: 318-671-5800.
Caddo Community Action
625 David Raines Road. Listed SWAP hours: Monday–Friday, 8 a.m.–4 p.m. Phone: 318-425-2401.
Caddo Community Action
1729 Ford Street. Listed SWAP hours: Monday–Friday, 8 a.m.–4 p.m. Phone: 318-222-2436.
Mail, In-Person and Retail Payment Details
Mail payment
Mail payment to Shreveport Water & Sewerage Department, P.O. Box 30065, Shreveport, LA 71153-0065. Include your account number.
Mail instructionsPay in person
Pay at Government Plaza, 505 Travis Street, Shreveport, LA 71101 with cash, check or money order.
In-person paymentCheckFree locations
Shreveport says customers can pay at CheckFree locations throughout the parish with any form of payment.
Payment locationsStart New Shreveport Water Service
Fast answer: Submit the official Water Account Form with required documents. You may choose a connection date for the next business day or later. Shreveport asks customers to allow 1 to 2 business days for a response and to call 318-673-5510 if no response is received.
| Start-service item | Official detail | Why it matters | Official link |
|---|---|---|---|
| Start date | Choose the next business day or later. | Do not wait until move-in morning if water is off. | Water Account Form |
| ID | Attach a copy of ID, such as a driver’s license. | Missing ID can delay setup. | ID requirement |
| Renter document | If renting, attach a copy of rental agreement or lease. | Renters should prepare this before starting the form. | Lease requirement |
| Water off at property | If water is off and needs to be turned on, the customer must be at the property between 7:30 a.m. and 2:30 p.m. | Plan your move-in day so someone can be present. | Connection presence rule |
| Water already on | The form says if water is already on, you do not need to be at the property for the connection. | Still save the submitted form and response. | Start form |
Stop or Transfer Shreveport Water Service
Use self-service portal
Log into your self-service portal account and choose the Cancel Service or Transfer tab on the left side.
Self-service portalAllow response time
If you do not receive a response in 1 to 2 business days, contact Customer Service at 318-673-5510.
Stop/transfer instructionsSave proof
Keep final service date, forwarding address, confirmation, payment proof and account number.
Official move instructionsHigh Shreveport Water Bill or Possible Leak?
Review several months of usage
Shreveport recommends reviewing several months of water usage history. If bills increased sharply, a private plumbing leak may be the cause.
Check the meter leak indicator
Turn off all faucets inside and outside the home and anything using water. Then check whether the meter’s usage detector is moving. If everything is off and it still moves, you may have a leak.
Repair first and keep proof
Customers remain responsible for water lost through leaks beyond the discharge side of the meter or on the property. Keep plumber’s repair bill, plumbing supply receipt, or owner/customer statement.
Apply for leak adjustment quickly
Leak adjustment consideration requires a formal request, proof of repair, water usage at least 100% above the prior three-month average, usage returned to normal, and request within 30 days from the billing date.
Pay or make arrangements while the form is reviewed
Shreveport says customers requesting a billing adjustment must pay the bill in full or make payment arrangements while the form is being processed.
Average Winter Consumption: Why Sewer Charges Can Change
What AWC means: Average Winter Consumption is calculated before the first billing cycle in May. It uses actual consumption for November, December, January and February, drops the highest and lowest months, then averages the remaining two months to determine the maximum amount charged for sewerage.
Winter months matter
November, December, January and February usage affects the sewer charge calculation.
Highest and lowest drop out
The highest and lowest usage months are removed, then the remaining two are averaged.
No full history?
If the account does not have full history for the calculation months, the City sets AWC at 6,000 gallons.
Water and Sewer Rate Clues for Reading Your Bill
| Bill clue | Official detail | What it means | Official link |
|---|---|---|---|
| Tiered residential water usage | Inside-city water quantity rates effective April 1, 2024 are shown by tiers: 0–3,000 gallons, 4,000–7,000, 8,000–14,000, and over 14,000 gallons. | Higher usage can move into higher tiers. | Water & sewer rates |
| Outside-city rates | The rate table separates inside-city and outside-city rates. | Do not compare your bill to someone in a different rate class. | Rate table |
| Irrigation meters | Residential irrigation meters are billed differently, with usage up to 14,000 gallons charged at Tier 3 and over 14,000 at Tier 4. | Irrigation can make summer bills jump quickly. | Irrigation note |
| Sewer charges | Residential sewer quantity charges can be affected by Average Winter Consumption. | A winter leak can affect later sewer charge calculations. | AWC rules |
Local Shreveport Tips That Prevent Water Bill Problems
Text extension early, not after shutoff
If you need more time, text 318-524-8794 before the account becomes a reconnection problem.
Same-day reconnection needs action by 1 p.m.
Paying is not enough. You must report the payment/receipt number to the office by the same-day deadline.
Winter leaks can hurt sewer charges
November through February usage affects AWC. Fix toilet, irrigation and hidden leaks fast during these months.
Mail is not for urgent accounts
Mail payments are fine when not urgent. For disconnection risk, use online, phone or in-person routes and confirm with Customer Service.
Shreveport Water Bill Problems: Quick Fix Table
| Problem | Best next action | Why it matters | Official link |
|---|---|---|---|
| Payment portal confusion | Start from the City’s official water payment page, then use Paystar or UMBS account portal as needed. | It helps avoid wrong payment pages. | Official payment page |
| Service disconnected | Pay by phone, online or in person, then report receipt number by calling 318-673-5510 or texting 318-524-8794. | Same-day reconnection requires reporting by 1 p.m. | Reconnection rule |
| Need extension | Text 318-524-8794. | Extension requests should happen before the account reaches worse status. | Text extension request |
| Need payment agreement | Call 318-673-5510 and ask about agreement terms. | Agreements require 25% deposit and 4 equal payments of the remaining balance. | Agreement information |
| High bill after leak | Repair leak, collect proof, confirm usage returned to normal, and submit leak adjustment request within 30 days from billing date. | Late or incomplete adjustment requests may be denied. | Leak adjustment form |
| Start service delay | Check whether ID/lease were attached and call 318-673-5510 if no response in 1–2 business days. | Missing documents delay service setup. | Start service form |
| Water/sewer emergency | Call 318-673-7600. | Shreveport maintains a 24-hour emergency line for water and sewerage emergencies. | Call emergency line |
Map: Shreveport Water & Sewerage Payment Office
Use this map for general visit planning. Call before driving for urgent reconnection, storm, holiday, emergency or account-status questions.
Payment/contact address
505 Travis Street, Suite 320, Shreveport, LA 71101.
Customer Service listing
2139 Greenwood Road, Shreveport, LA 71103 is also listed for Customer Service.
Bring this
Bill, account number, photo ID, receipt number, lease/ID for new service, and leak repair documentation if asking for adjustment.
Official Shreveport Water Links Used in This Guide
Shreveport Water Bill Payment FAQs
Where do I pay my Shreveport water bill online?
Start from the official City of Shreveport Pay Your Water Bill page, then use the Paystar online payment link or the Utility Management Billing System account portal.
What is the Shreveport Water & Sewerage customer service phone number?
Call 318-673-5510 for water billing, payment, collections, new account setup, account maintenance, payment arrangements and reconnection reporting.
What is the Shreveport water emergency number?
Call 318-673-7600 for 24-hour water or sewer emergency service.
How do I pay by phone?
Call 318-673-5510 and follow the IVR prompts. Have your credit or debit card available. A $3.25 third-party convenience fee applies to phone card payments.
Where do I mail a Shreveport water payment?
Mail payment to Shreveport Water & Sewerage Department, P.O. Box 30065, Shreveport, LA 71153-0065. Include your account number on the check or money order.
What do I do after nonpayment shutoff?
Make the payment by phone, online or in person, then report the payment/receipt number by calling 318-673-5510 or texting 318-524-8794. For same-day reconnection, report by 1 p.m.
Can I request a payment agreement?
Yes. Shreveport says payment agreements help customers with past-due balances and require a 25% deposit of the total agreement amount plus 4 equal payments of the remaining balance.
How do I request a payment extension?
You may request a water bill payment extension by texting 318-524-8794.
What is SWAP?
The Shreveport Water Assistance Program helps eligible households with water and sewer bill payments. Applicants may receive assistance twice per year through listed administering agencies.
How do I start new water service in Shreveport?
Submit the official Water Account Form with required documents. You may choose a connection date for the next business day or later, and Shreveport asks customers to allow 1 to 2 business days for response.
How do I stop or transfer water service?
Log into the self-service portal, choose the Cancel Service or Transfer tab, and complete the request. If you do not receive a response in 1 to 2 business days, call 318-673-5510.
Can I get a leak adjustment?
Possibly. The customer must formally request adjustment, submit proof that the leak was repaired, show usage at least 100% above the prior three-month average, have usage return to normal, and request adjustment within 30 days from the billing date.
Does this page collect Shreveport water payments?
No. This is an informational guide. Use official City of Shreveport, Shreveport Water & Sewerage, Paystar or UMBS links for live payment, account status, service changes and billing support.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.