MyWater Pay, Fees & Assistance Help
Need to pay a New Jersey American Water bill, avoid extra fees, set up Auto Pay, request help, or understand a high bill? Start with MyWater or the official payment page, then use the exact route that matches your situation.
This guide is built for fast scrolling: practical steps, official links inside the steps, phone numbers, mail address, payment fees, assistance options, shutoff-risk actions, and local New Jersey customer tips.
Start Here: What Are You Trying To Do?
Use MyWater to pay, view balance, track usage, sign up for alerts, start/stop service, and set paperless billing.
Open MyWaterUse the official billpay route. Transaction fees apply for all payment methods when paying without registration.
Guest paymentCall 1-855-748-6066 for phone payment. Have your account number handy.
Phone payment detailsUse H2O Help to Others, SHARES, payment arrangements, budget billing, medical certification, or NJ211.
Assistance optionsPay Your New Jersey American Water Bill: Practical Steps With Official Links
Open the safest payment route
Use MyWater if you want the most account control. MyWater lets you pay, check balance, track water use, sign up for alerts, start/stop service, and set paperless billing.
Choose bank, card, phone, mail or in-person
Inside MyWater, a one-time bank-account payment is listed as free. A one-time credit card payment is listed with a $1.95 fee. Phone payment is available at 1-855-748-6066.
Have your bill ready before paying
For guest pay, phone pay, and barcode pay, have the account number and amount due from your bill. If using barcode pay, bring the bill because the barcode is unique to your account.
Save proof after payment
Save the confirmation, date, amount, payment method, and account number used. For shutoff-risk accounts, also confirm account status through customer service.
Ask for help before the due date
If you cannot pay by the due date, New Jersey American Water says to contact customer service before the due date to review possible payment plan options.
New Jersey American Water Payment Methods and Fees
| Payment route | Official detail | Best for | Official link |
|---|---|---|---|
| MyWater bank account payment | One-time payment using your bank account is listed as free of charge. | Customers who want to avoid card fees and manage the account online. | Open MyWater |
| MyWater credit card payment | One-time credit card payment is listed with a $1.95 fee. | Customers who prefer card payment and accept the fee. | Fee details |
| Auto Pay | Auto Pay pays the bill on the due date. Credit card Auto Pay has a $1.95 fee per transaction; checking/savings deduction has no additional charge. | Avoiding late payments and simplifying monthly bills. | Enroll in MyWater |
| Pay without registering | Available at amwater.com/billpay. Transaction fees apply for all payment methods. | One-time payment when you do not want to create/login to an account. | Guest billpay |
| Phone payment | Call 1-855-748-6066 to pay by credit card or electronic check. Have your account number handy. | Customers who prefer phone payment or cannot access online pay. | Phone pay info |
| Mail payment | Mail payment stub to New Jersey American Water, P.O. Box 371331, Pittsburgh, PA 15250-7331. No cash, staples or paper clips. | Customers who prefer check/mail and are not close to the due date. | Mail instructions |
| In-person barcode payment | Authorized payment locations may let you pay at checkout using the barcode on your bill. The barcode is unique to your account. | Cash-style local payment or checkout payment at an authorized location. | Payment locations |
MyWater vs Guest Pay: Which One Should You Use?
Use MyWater when you need account tools
- Pay your bill and check account balance.
- Turn service on or off.
- Sign up for alerts.
- View water usage.
- Set up paperless billing.
- Use Auto Pay or budget billing options.
Use guest pay only when…
- You only need a one-time payment.
- You have the account number from the bill.
- You know the amount due.
- You understand transaction fees apply.
- You do not need usage history or account changes.
Phone, Mail and Customer Service Details
Customer service
1-800-272-1325. Routine non-emergency hours are Monday–Friday, 7 a.m.–7 p.m.
Contact pageEmergency
New Jersey American Water says emergencies and self-service are available 24/7.
Emergency contactPhone payment
1-855-748-6066. Use this number for pay-by-phone when you have the account number ready.
Phone payment details| Mail type | Address | Use for |
|---|---|---|
| Payment mail | New Jersey American Water, P.O. Box 371331, Pittsburgh, PA 15250-7331 | Bill payments with payment stub. Do not send cash, staples or paper clips. |
| Correspondence | New Jersey American Water, 1 Water Street, Camden, NJ 08102 | General written correspondence, not the payment remittance address. |
Auto Pay, Paperless Billing, Alerts and Usage Tracking
Auto Pay
Auto Pay pays your bill on the due date. Use checking/savings for no additional charge or credit card with a $1.95 fee per transaction.
Set up Auto PayPaperless billing
MyWater lets you set up paperless billing. Helpful if mailed bills are delayed or you manage more than one address.
Go paperlessUsage tracking
Use MyWater to view water usage. This is important when a bill looks high or you suspect a leak.
View usageNeed Help Paying? H2O Program, Payment Plans and Budget Billing
Start here if you are struggling: New Jersey American Water lists H2O Help to Others, payment arrangements/installment plans, budget billing, medical need certification, and NJ211 resources. Do not wait until the due date if you already know you cannot pay.
H2O Help to Others
Qualifying customers may receive a grant of up to $500 for indoor water use and may receive a service charge discount.
Request assistancePayment arrangements
If you cannot pay by the due date, call 1-800-272-1325 before the due date to discuss possible payment plan options.
Payment plan infoBudget billing
Budget billing is listed as a free service for residential customers to help create predictable monthly payments.
Budget billing infoMedical Need Certification and Service Protection
If interruption would affect a medical condition
New Jersey American Water says customers with an emergency medical condition that would be adversely affected by water service interruption should call 1-855-669-8753.
Medical certification infoWhat happens next
The company says it can fax a medical emergency certificate to a licensed physician or nurse practitioner. If requirements are met, service may continue for up to three months under the cited New Jersey rule.
Assistance programsHigh New Jersey American Water Bill: What To Check First
Check indoor leaks
Running toilets, worn flappers, dripping faucets, water softeners, and hidden basement leaks can increase usage quietly.
Check outdoor use
Lawn watering, power washing, pool filling, and irrigation can raise bills quickly during warm New Jersey months.
Check MyWater usage
Use MyWater usage tools before assuming the bill is only a rate issue. Compare usage, not just dollars.
| What you notice | Likely issue | Best next step |
|---|---|---|
| Usage jumped suddenly | Leak, irrigation, pool fill, additional people at home, or estimated/actual reading change. | Log in to MyWater and review water usage before paying blindly. |
| Bill is higher after summer use | Lawn watering, sprinklers, washing cars, pool or outdoor hose use. | Set alerts in MyWater and inspect irrigation timing. |
| You recently moved | Partial bill, final bill, service start/stop date, or old account confusion. | Check service dates in MyWater and call customer service if dates look wrong. |
| You cannot pay the full amount | Short-term hardship or seasonal spike. | Call 1-800-272-1325 before the due date and ask about arrangements or budget billing. |
Start, Stop or Transfer New Jersey American Water Service
Start service
Use MyWater to request a time to turn service on, or contact customer service if the account setup is not simple.
Start service in MyWaterStop service
Use MyWater to turn service off when moving. Save confirmation and final-bill details.
Stop service in MyWaterNew customer help
Customer service representatives are available at 1-800-272-1325 Monday–Friday, 7 a.m.–7 p.m. for routine matters.
For new customersBarcode and In-Person Payment: What To Know
Official detail: New Jersey American Water says customers can pay using the barcode on their bill at authorized payment locations. The barcode is unique to the account. You still need to know the amount due, so bring the bill or have the amount ready.
Bring the bill
The barcode is account-specific. Do not rely on memory if you are paying at checkout.
Know the amount
The barcode identifies the account, but you still need the payment amount.
Keep the receipt
Save the store/payment receipt until the NJAW account shows the payment correctly.
Third-Party Bill Notices for Relatives, Trustees or Agencies
When this helps
If someone else helps pay your bills, such as a relative, trustee, or social service organization, New Jersey American Water can send copies of bills and certain notices to that third party.
Third-party notice infoWhy it matters
This can help older adults, disabled customers, caregivers, and households receiving social-service support avoid missing past-due or shutoff notices.
Manage in MyWaterNew Jersey Customer Tips That Actually Help
Do not wait for a shutoff notice
If you know you cannot pay, call 1-800-272-1325 before the due date. Payment plans and budget billing are easier to discuss before the account becomes urgent.
Use MyWater before calling about a high bill
Check usage first. A customer-service call is stronger when you can say exactly when usage changed.
Ask for alternate bill formats if needed
New Jersey American Water says customers can request bills in Braille, large print, or audio format by contacting customer service.
Use NJ211 for broader help
NJ211 can help locate utility, housing, heating, and emergency assistance resources. Dial 2-1-1 or use the NJ211 website.
Payment Problem Fixes
| Problem | Best next action | Official link |
|---|---|---|
| Cannot log in | Use MyWater login help or call customer service. Have your account number ready if logging in for the first time. | MyWater |
| Want to avoid card fee | Use bank account/electronic check in MyWater. It is listed as free for one-time bank-account payment. | Payment fees |
| Need to pay by phone | Call 1-855-748-6066 and have your account number ready. | Phone pay |
| Cannot pay by due date | Call 1-800-272-1325 before the due date and ask about available payment plan options. | Payment arrangements |
| Medical need and payment difficulty | Call 1-855-669-8753 and ask about medical need certification. | Medical certification |
| Emergency water issue | Call 1-800-272-1325. New Jersey American Water lists 24/7 emergency/self-service availability. | Emergency contact |
Map and Mail Planning
This map points to the New Jersey American Water correspondence location in Camden. Use the separate Pittsburgh P.O. Box for bill payments by mail.
Correspondence address
New Jersey American Water, 1 Water Street, Camden, NJ 08102.
Payment mailing address
New Jersey American Water, P.O. Box 371331, Pittsburgh, PA 15250-7331.
Before mailing
Include the payment stub. Do not send cash, staples or paper clips.
Official New Jersey American Water Links Used in This Guide
New Jersey American Water Bill Pay FAQs
Where do I pay my New Jersey American Water bill online?
Use MyWater for the full account portal or amwater.com/billpay to pay without registering.
Is there a fee to pay New Jersey American Water online?
Inside MyWater, a one-time bank-account payment is listed as free. A one-time credit card payment is listed with a $1.95 fee. Guest billpay says transaction fees apply for all payment methods.
What is the New Jersey American Water phone payment number?
Call 1-855-748-6066 for pay-by-phone. Have your account number from the bill ready.
What is the customer service number?
Call 1-800-272-1325. Routine non-emergency customer service is listed Monday–Friday, 7 a.m.–7 p.m.; emergency/self-service is available 24/7.
Where do I mail a New Jersey American Water payment?
Mail the payment stub to New Jersey American Water, P.O. Box 371331, Pittsburgh, PA 15250-7331. Do not send cash, staples or paper clips.
Can I pay at an authorized payment location?
Yes. New Jersey American Water says customers can use the barcode on the bill at authorized payment locations. The barcode is unique to the account, and you still need the amount due.
What should I do if I cannot pay by the due date?
Call 1-800-272-1325 before the due date and ask about payment arrangements or installment plan options. Also review H2O Help to Others, SHARES, budget billing, DCAid, and NJ211 resources.
What is H2O Help to Others?
It is New Jersey American Water’s assistance program administered by SHARES. Qualifying customers may receive a grant of up to $500 for indoor water use and may qualify for a service charge discount.
What if water shutoff would affect a medical condition?
Call 1-855-669-8753 and ask about medical need certification. The company says qualifying customers may receive medical emergency service continuance for up to three months under the listed New Jersey rule.
Does this page collect payments?
No. This is an informational guide. Use official New Jersey American Water or American Water pages for payment, account balance, emergency reporting, service requests, and assistance applications.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.