Stephenville Utility Bill Pay & Water Help
Need to pay a City of Stephenville water bill, start utility service, restore a shut-off account, check a high bill, report a water problem, or understand the base rates? This guide pulls the official payment portal, phone numbers, deposit rules, application steps, rates, sewer averaging, water quality, smart-meter leak detection and office/drop-box details into one practical page.
Do This First If You Just Want To Pay
Use the Municipal Online Payments utility portal. Quick Pay needs your account number.
Open portalUse Quick Pay with account number and last payment amount. Include all dashes, such as 01-0101-01.
Open Quick PayThe official Utility Billing page lists phone payment at 866-271-6178.
Call phone payUse Connect Service online, or call the Water Department at 254-918-1230 for application help.
Call application helpHow To Pay a Stephenville Water Bill Online
Open the official utility portal
Start from the City’s Utility Billing page or go directly to the Stephenville Municipal Online Payments utility portal.
Choose Quick Pay or account login
Use Quick Pay for a one-time payment. Create an account if you want bill details, single or multi-account management, multi-bill pay and e-Billing.
Enter account details carefully
Quick Pay asks for your account number and last payment amount. The portal says to include all dashes in the account number, such as 01-0101-01.
Do not refresh while payment is processing
The portal announcement warns customers not to refresh the page to avoid duplicate payments. Wait for confirmation that the payment has been submitted.
Save your confirmation
Keep the confirmation number, payment date, amount, account number, payment method and screenshot until your account and bank/card record both match.
Stephenville Water Bill Payment Options
| Payment route | Official detail | Best for | Important caution |
|---|---|---|---|
| Online Quick Pay | Quick Pay is available through Municipal Online Payments. You need the account number; no login is necessary. | Fast one-time payment when you have the bill ready. | Include dashes in the account number and do not refresh during payment. |
| Online account login | Create an account to view details, manage single and multiple accounts, use multi-bill pay and e-Billing. | Customers who want account history, e-Billing or multiple property management. | Make sure you are on the Stephenville, TX portal, not a third-party ad or another city. |
| Connect Service online | The portal has a Connect Service option to initiate a new service connection. | Starting a new account or moving into the city utility system. | Water cannot be connected until required documents and payment are completed. |
| Phone payment | The Utility Billing page lists bill payment by phone at 866-271-6178. | Customers who prefer phone payment. | Have account number, service address and payment method ready. |
| Mobile app | The City says customers can search “Stephenville” in the Apple Store or Google Play Store. | Customers who prefer mobile access. | Use the official city app listing, not a random bill-pay app. |
| Drop box | Drop box is located in the Cowboy Capital of the World Plaza across the street from City Hall. | After-hours check/money order drop-off. | Not best for urgent shutoff restoration unless City confirms posting. |
| In person | City Hall, 298 W Washington, Monday–Friday, 8 a.m.–5 p.m. | Customers who need documents, receipt, deposit, application or account help. | Bring ID, bill, application or confirmation proof. |
| Email / fax application | Applications can be submitted to utilitybilling@stephenvilletx.gov or faxed to 254-918-1207. | New service paperwork. | Do not write card information on the application or in email. |
Stephenville Utility Billing Phone, Office and Hours
Utility Billing main
254-918-1220
Use for general utility billing and city customer-service routing.
Water application help
254-918-1230
Use for water utility application questions and document follow-up.
Office
298 W Washington Street
Stephenville, TX 76401.
Office hours
Monday–Friday, 8 a.m.–5 p.m.
Listed on the official portal and Utility Billing page.
utilitybilling@stephenvilletx.gov
Use for application submission, billing questions and official document communication.
Fax
254-918-1207
Use when submitting a completed and signed water application by fax.
Water Superintendent
254-918-1235
Listed on the Water page for water-division contact routing.
Start Water Service in Stephenville
Official new-service rule: The City can process water utility service requests online, by email or by fax. The customer must complete the application, sign the agreement, submit a copy of the applicant and co-applicant driver’s license if applicable, and then call after the Water Department responds because the City says it cannot connect water until the customer calls for payment.
Use Connect Service or the Water Application
Start from the utility portal’s Connect Service option or complete the official Water Application PDF from the City website.
Sign the application
The City says a signature is required to process the application, so print and sign before submitting by email or fax.
Include driver’s license copy
Submit a copy/scan of the applicant’s driver’s license and the co-applicant’s license if there is one.
Email or fax the package
Email to utilitybilling@stephenvilletx.gov or fax to 254-918-1207. Call to verify receipt if you send documents by fax.
Call for payment after response
The City says not to write card information on the application or in email. After the Water Department responds, call for payment; water cannot be connected until that payment step is complete.
Deposit, Connection Fee and Letter of Credit
Residential deposit
The Utility Billing FAQ lists the residential water deposit at $150 in most cases.
Connection fee
The FAQ lists a $20.00 connection fee.
Deposit waiver option
The deposit may be waived if another utility company sends a Letter of Credit showing your account was in good standing for at least one year during the current year.
Shutoff, Past-Due Notices and Reconnection
Past-due notice
City water rules say if bills are not paid on or before the discount date, a past-due notice is sent and includes the disconnect date and the customer’s ability to discuss the bill with the City.
Gross rate / penalty
The water rules say the gross rate includes a 10% penalty charge when the bill is not paid by the discount date.
Cutoff fee
The payment portal says if service has been shut off for non-payment, you must pay the past-due balance and the $30 cutoff fee to restore service.
| Situation | Official rule / portal note | Best next step |
|---|---|---|
| Bill not received | Water rules say failure to receive the bill, disputing the amount, or postal delay does not release the customer from payment obligation or extend the discount date. | Use the portal or call Utility Billing before the due date if mail is delayed. |
| Mail payment timing | The postmarked date on payments received by mail is considered the payment date for determining net/gross rate. | Mail early and keep proof of mailing if timing is close. |
| Possible shutoff | Past-due notice includes disconnect date and the ability to discuss the bill with the City. | Call Utility Billing instead of only relying on a pending online payment. |
| Already shut off | Portal says past-due balance plus $30 cutoff fee is required to restore service. | Pay official balance and call Utility Billing with confirmation. |
Stephenville Water Rates, Sewer Rates and Billing Cycles
The City’s posted rate sheet was updated 12/11/2024 and lists the following base residential bill and billing-cycle details. Always confirm current rate schedules from the City because rates can be changed by City Council.
| Rate / billing item | Posted official detail | Why customers care |
|---|---|---|
| Cycle 1 | Billing mailed on 30th; due on 15th. | Helps explain why neighbors may not have the same due date. |
| Cycle 2 | Billing mailed on 15th; due on 1st. | Use your bill’s cycle rather than assuming one citywide due date. |
| Base residential water | Water base $14.17 plus $5.16 per 1,000 gallons. | Usage above the base increases the water part of the bill. |
| Base residential sewer | Sewer base $18.10 plus $6.45 per 1,000 gallons. | Sewer can rise with water use, except where sewer averaging applies. |
| Garbage | $13.97. | A high utility bill may include garbage, not water alone. |
| Storm | $4.70. | Storm charge can appear as a fixed line item. |
| Tax | $1.05. | Part of the posted base total. |
| Total base | $51.99. | Useful benchmark when usage is low. |
| Residential summer surcharge | May to September, consumption over 25,000 gallons: $8.55 per 1,000 gallons; over 50,000 gallons: $9.68 per 1,000 gallons. | Outdoor watering and irrigation can become more expensive in summer. |
Sewer Averaging: Why December–February Matter
The City’s rules say residential customers are eligible for sewer average billing. The average is based on wastewater volume during the winter consumption months of December, January and February. The posted rate sheet also says sewer averaging takes effect during those months.
Winter usage sets the average
Use December, January and February wisely because those months can affect your sewer average.
If winter data is missing
The rules say if the three winter months are not available, sewer may be based on month-to-month usage for the year.
Review window
The rules say the new locked-in rate appears on the April billing, and customers have one month to contact billing if they have questions or concerns.
High Stephenville Water Bill Checklist
Indoor leaks
- Running toilet or worn flapper.
- Faucet or shower drip.
- Water heater leak.
- Water softener cycling.
- Under-sink or laundry leak.
Outdoor Texas usage
- Sprinkler timer running too long.
- Broken irrigation head.
- Garden hose left on.
- Pool fill or livestock/outdoor water use.
- Soggy spots near service line or meter box.
Billing review
- Compare gallons to prior month.
- Check billing cycle and due date.
- Look for summer surcharge.
- Separate water, sewer, garbage, storm and tax.
- Check if sewer averaging months are involved.
| Bill symptom | Likely cause | Best next action |
|---|---|---|
| Water use rose sharply | Leak, irrigation, outdoor watering, long billing period, pool fill or guests. | Check portal/history, inspect fixtures and call Utility Billing if the amount still looks wrong. |
| Summer bill much higher | May–September residential summer surcharge can apply over 25,000 gallons and 50,000 gallons. | Check sprinkler timers and reduce nonessential outdoor use. |
| Sewer charge looks high | Sewer averaging or actual water usage may be driving sewer volume. | Review December–February usage and ask billing about your sewer average. |
| Balance includes non-water lines | Base bill includes water, sewer, garbage, storm and tax. | Separate each line item before assuming water is the only issue. |
Advanced Metering and Leak Detection
Stephenville’s advanced metering information says the City replaced more than 6,000 residential and commercial water meters with a wireless AMI system. The system collects multiple reads per day and helps identify unknown leaks more quickly.
How it reads
Water meter readings are sent wirelessly to regional collectors located on water towers, then transmitted to City Hall.
Reading frequency
The AMI document says each radio unit sends usage reports from the meter to City Hall four times per day.
Continuous flow
The system can report continuous flow if water runs for several hours, helping the City contact customers about possible leaks.
Report a Water Problem
Use the official form
The City has a Report a Water Problem form asking for contact details, address and problem description.
Include approximate location
The form asks users to describe the problem in as much detail as possible, including the approximate address of the issue.
Urgent issue?
For urgent water-service problems, call City customer service or Public Works instead of relying only on an online form.
Stephenville Water Source, Quality and Hardness
The City’s Water page says Stephenville uses 35 wells within the Trinity Aquifer and also maintains water rights so treated drinking water from the Upper Leon River Municipal Water District can be blended with groundwater as part of the City’s 50-year Long Term Water Supply Plan. The State of Texas recognizes Stephenville’s water supply as Superior.
Water hardness
The Consumer Confidence Reports page lists water hardness at 314 ppm, equal to about 18–20 grains for water softeners.
Annual reports
Consumer Confidence Reports are updated annually by July 1 as required by the Texas Commission on Environmental Quality.
Odor questions
The City’s water-quality page recommends checking whether odor appears at all taps or only one fixture, and using a glass test to separate drain odors from water odors.
Water / Sewer Tap Fees and Application Notes
| Tap item | Posted application amount / note | Customer warning |
|---|---|---|
| 3/4-inch water tap and meter | $2,107.00. | Tap fees do not include street repair. |
| 1-inch water tap and meter | $2,382.00. | The City provides residential and commercial meters up to 1-inch diameter. |
| 1-1/2-inch water tap | $2,200.00; meter at cost. | Larger city-approved meters are borne by the developer and quoted at cost. |
| 2-inch water tap | $3,190.00; meter at cost. | Ask Customer Service for an at-cost quote when needed. |
| 4-inch sewer tap | $1,512.00. | Minimum sewer lateral size depends on structure type. |
| 6-inch sewer tap | $1,624.00. | Manholes are required on 6-inch and larger laterals where laterals connect to the main line. |
| Account requirement | Water and sewer taps will not be performed until a utility account is opened and utility deposit/connection fees are paid. | Open the utility account before expecting tap work to be scheduled. |
Local Stephenville Tips That Prevent Bill Problems
Use the dashes in the account number
Quick Pay shows an example format like 01-0101-01. Missing dashes can cause lookup problems or failed account search.
Do not email card details
The City specifically says not to write card information on the application or in email. Wait for the Water Department response, then call for payment.
Watch May–September outdoor water
The residential summer surcharge applies during May to September for consumption over 25,000 gallons, with a higher tier over 50,000 gallons.
Sewer averaging is a winter task
December, January and February water usage can influence the sewer average. Fix leaks and reduce unnecessary water use before and during these months.
City Hall Map and Visit Planning
Use this map for the City Hall / Utility Billing office address. Before visiting, confirm whether your issue can be handled online, by phone, by email or by fax.
Utility Billing office
298 W Washington Street, Stephenville, TX 76401. Phone: 254-918-1220.
Drop box
Located in the Cowboy Capital of the World Plaza across the street from City Hall.
Bring this
Water bill, account number, photo ID, signed application, driver’s license copy, deposit/connection payment method, letter of credit or confirmation proof.
Official Stephenville Water Links Used in This Guide
Stephenville Water Department FAQs
Where do I pay my Stephenville water bill online?
Use the City of Stephenville Municipal Online Payments utility portal or start from the official Utility Billing page on StephenvilleTX.gov.
Can I pay without creating an online account?
Yes. Quick Pay lets you pay without logging in. You need your account number, including dashes, and the last payment amount.
What can I do if I register for the utility portal?
Registered users can view details, manage single and multiple accounts, use multi-bill pay and e-Billing, and initiate service connection.
What is the Stephenville water bill phone payment number?
The official Utility Billing page lists water bill payment by phone at 866-271-6178.
What is the Utility Billing phone number?
The Utility Billing directory lists 254-918-1220. For water application help, the Utility Billing page says to call 254-918-1230.
Where is the Utility Billing office?
Utility Billing is at 298 W Washington Street, Stephenville, TX 76401.
Where is the water bill drop box?
The City says the drop box is located in the Cowboy Capital of the World Plaza across the street from City Hall.
What are the office hours?
The official portal and Utility Billing page list office hours as Monday through Friday, 8 a.m. to 5 p.m.
How do I apply for water service?
Apply online through the Connect Service option or submit the Water Utility Application by email or fax. The application must be signed and include a copy of the applicant’s driver’s license. Do not write card information on the application or in email.
What is the residential water deposit?
The Utility Billing FAQ says the residential water deposit is $150 in most cases, and the connection fee is $20.
Can the water deposit be waived?
The deposit may be waived if another utility company sends a Letter of Credit showing your account was in good standing for at least one year during the current year.
What happens if service has been shut off for non-payment?
The online utility portal says you must pay the past-due balance and the $30 cutoff fee to restore service.
What is the late penalty?
The water rules say the gross rate includes a 10% penalty charge when the water bill is not paid on or before the discount date.
What is the posted base residential water bill?
The posted rate sheet lists water at $14.17 plus $5.16 per 1,000 gallons, sewer at $18.10 plus $6.45 per 1,000 gallons, garbage at $13.97, storm at $4.70, tax at $1.05 and total base at $51.99.
Does Stephenville have a summer water surcharge?
Yes. The posted rate sheet lists a residential water summer surcharge from May to September for consumption over 25,000 gallons and over 50,000 gallons.
How does sewer averaging work?
Residential sewer averaging is based on the winter consumption months of December, January and February. The new locked-in rate appears on the April billing, and customers have one month to contact billing with questions or concerns.
How can I report a water problem?
Use the City’s Report a Water Problem form and include as much detail as possible, including the approximate address of the issue. For urgent issues, call City customer service instead of relying only on a form.
What is Stephenville’s water source?
The City says its water supply uses 35 wells within the Trinity Aquifer and can blend treated drinking water from the Upper Leon River Municipal Water District as part of its long-term water supply plan.
Is WaterBillsPay.org the official City of Stephenville website?
No. This is an independent informational guide. Use StephenvilleTX.gov and the official Municipal Online Payments portal for live balances, payments, forms, fees, service status and current notices.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.