Marietta Water Bill Pay & Service Help
Need to pay a City of Marietta water/sewer bill, use Quick Pay, start service, report a leak, understand a high bill, or handle a delinquent notice? This guide pulls the official City payment portal, pay-by-phone number, Water/Wastewater office hours, 2026 rates, reconnection rules, customer responsibilities and emergency contacts into one practical page.
Do This First If You Just Want To Pay
Use the City’s Municipal Online Payments utility portal. Quick Pay needs only your account number.
Open portalUse the automated Pay-by-Phone system listed by the Water/Wastewater office.
Call 833-759-7049Call the Water & Water Reclamation office for bills, payment methods or new service.
Call 740-373-3515Water leaks can be reported 24/7 to the Water Treatment/Distribution numbers.
Call 740-374-6864How To Pay a Marietta Ohio Water/Sewer Bill Online
Start from the official City route
Use the City of Marietta Online Payments page or open the official Municipal Online Payments utility portal.
Choose Quick Pay or register
Use Quick Pay if you only need to pay today and have the account number. Create an account if you want to view bill details, manage single or multiple accounts, use multi-bill pay or e-Billing.
Match the account and address
Before checkout, verify account number, service address, bill amount, due date and whether any delinquent notice is active.
Choose a listed payment method
The portal shows accepted methods including Visa, Mastercard, Discover, American Express and eCheck. Review any processor fee shown before submitting.
Save your confirmation
Keep the confirmation number, date, amount, payment method and account screen until the utility account and bank/card record both match.
Marietta Water/Sewer Payment Options
| Payment route | Official detail | Best for | Important caution |
|---|---|---|---|
| Online Quick Pay | The Municipal Online Payments portal says Quick Pay requires your account number and no login. | Fast current-bill payment. | Confirm service address before submitting. |
| Online account login | Create an account to view details, manage single and multi-accounts, use multi-bill pay and e-Billing. | Customers who want bill history, usage history or multiple properties. | Use the City-linked portal, not an ad or wrong-city result. |
| Pay by phone | Water/Wastewater Administration lists automated Pay-by-Phone at 833-759-7049. | Phone payment when you have the account details ready. | For urgent delinquent or reconnection issues, call the billing office after payment. |
| Billing office help | Call 740-373-3515 for bill questions, payment methods and new-service questions. | Account questions, new service, payment arrangements and appointment changes. | Office closes for lunch from 11:30 a.m.–12:00 p.m. |
| Mail / office route | Water & Water Reclamation office is at 304 Putnam Street, Marietta, OH 45750. Mailing address shown: P.O. Box 774. | Paper records, in-person help and mailed payments. | Do not mail close to a delinquent deadline and expect immediate posting. |
| eCheck / cards | Portal shows eCheck and major card options. | Customers who prefer electronic payment. | Returned checks carry a $25 service charge and can affect future check acceptance. |
Marietta Water Billing Phone, Office, Hours and Email
Billing office
740-373-3515
Questions on bills, payment methods, appointment changes, problems that need reporting and new service.
Pay by phone
833-759-7049
Automated Pay-by-Phone system listed by the Water/Wastewater office.
Water/Wastewater office
304 Putnam Street
Marietta, OH 45750. Mailing address: P.O. Box 774.
Office hours
8:00–11:30 a.m. and 12:00–4:00 p.m.
Effective March 1, 2026, the utility booklet lists walk-in and phone hours in these two blocks.
Utility Administrator
Kimberly Nohe
Email listed: KimberlyNohe@mariettaohio.gov.
Fax
740-376-2014
Listed for Water / Wastewater Administration.
City Hall contact
301 Putnam Street, Suite 1000
Main City contact phone listed on site: 740-373-1387.
Water Leaks, Main Breaks, Sewer Problems and Spills
Water leak / line location / tap info
740-374-6864
Water Treatment Plant is staffed 24/7 and can handle leak reporting, water line location and new water tap information.
Distribution maintenance
740-374-5531
Utility booklet also lists this number for leaks, line location and new tap information.
Sewer problem / sewer tap
740-373-3858
Wastewater Treatment Plant is staffed 24/7 for sewer problems, sewer main location and new sewer tap information.
Spills / dumping
800-282-9378
Ohio EPA 24-hour Emergency Response hotline for unauthorized releases, spills, dumping or pollution sources.
| Problem | Use this route | What to say |
|---|---|---|
| Water line break or leak during business hours | Call Water Administration at 740-373-3515, Water Plant 740-374-6864 or Distribution Maintenance 740-374-5531. | Exact location, street/cross street, visible water, property impact and callback number. |
| Water break after hours, weekend or holiday | Report to the Water Treatment Plant so an operator can contact personnel. | Say whether water is in the road, near a meter, entering a home or creating a hazard. |
| Sewer backup, sewer odor or sewer main issue | Call Wastewater Treatment Plant at 740-373-3858. | Address, affected fixtures, whether multiple drains are backing up, and whether sewage is outside. |
| Digging or locating lines | Call Ohio Utilities Protection Service at 1-800-362-2764 before digging. | Provide dig location and project details early enough for marking. |
Start, Stop or Transfer Water Service
Official service rule: Marietta’s customer responsibility page says customers must make arrangements at least 24 hours before water service is disconnected or turned on. The customer must be at the service address to have service installed or transferred and must sign a work order verifying water service is working before meter personnel leave.
New / transferred service
Call 740-373-3515. Have service address, move date, account holder information, ID/ownership/lease details if requested, and contact phone ready.
24-hour planning
Do not wait until move day. Arrange turn-on, turn-off or transfer at least 24 hours ahead.
Be present / sign work order
The customer must be at the address and sign a work order to verify service is working before meter personnel leave.
2026 Marietta Water and Sewer Rates: What the Bill Is Based On
The City’s revised February 9, 2026 utility booklet says consumption is computed in 100 cubic-foot increments and water/sewer charges are billed bimonthly.
| Charge / rate | Inside City limit | Outside City limit / special note |
|---|---|---|
| Minimum service charge | 500 cubic feet: Water $42.60; Sewer $69.10. | Outside-city water rates add 50% to inside-city water rates. |
| Water: 0–7,000 cubic feet | $8.52 per 100 cubic feet. | $12.77 per 100 cubic feet outside corporation limits. |
| Water: next 17,999 cubic feet | $7.06 per 100 cubic feet. | $10.65 per 100 cubic feet outside corporation limits. |
| Water: over 25,000 cubic feet | $6.34 per 100 cubic feet. | $9.48 per 100 cubic feet outside corporation limits. |
| Wastewater customers | $8.90 per 100 cubic feet of usage plus $24.60 administrative charge. | Applies to all wastewater customers unless a specific category is listed. |
| Sewer-only non-industrial | 2,000 cubic feet bimonthly per single-family dwelling. | Use if the property is sewer-only and non-industrial. |
| Industrial rate basis | Based on 200 cubic feet of water usage per month per employee. | Industrial accounts should confirm account-specific details with the office. |
Past-Due Bills, Penalties and Payment Agreements
Late penalty
The 2026 utility booklet says a 5% penalty is added to water and sewer bills not paid by the due date on the bill.
No grace period
The booklet says there is no “grace” period from the actual due date of payment.
Delinquent account service charge
A $20 delinquent account service charge is added automatically if the bill is not paid or an agreement is not signed by noon on the delinquent notice date.
| Payment agreement rule | Official detail | User tip |
|---|---|---|
| Minimum upfront payment | You must pay no less than half of the amount due at the time of agreement. | Call the office before the delinquent deadline to confirm exact amount. |
| Remaining balance | The remaining balance must be paid before the next bill is sent. | Do not agree to a payment plan you cannot complete. |
| Annual limit | Only two agreements per year are permitted. | Save agreement copies and due dates. |
| If agreement is broken | Service will be disconnected and no other agreements are permitted for the next two years. | Call before missing a payment; do not wait for shutoff. |
| Written agreement timing | The written agreement must be signed in the office by noon on the date stated on the delinquent notice. | Online payment alone may not replace the required written agreement. |
Reinstatement After Disconnection
Official reconnection rule: The City’s utility booklet says service will be reinstated the day full payment is received if payment is received before 2:00 p.m.. A responsible adult must be present at the service address, unless the property owner signs a liability release in the water office.
Before 2 p.m.
Full payment received before 2:00 p.m. is required for same-day reinstatement under the booklet rule.
Adult must be present
A responsible adult needs to be at the address for reinstatement unless the property owner signs the liability release.
Returned check rules
Returned check service charge is $25 per occurrence. Returned checks during disconnection can require check amount, $25 fee and $20 disconnection fee in cash or money order.
Customer Responsibilities: Lines, Meters, Bills and Freezing
| Topic | City rule summary | Why it matters |
|---|---|---|
| Turn-on / disconnection | Arrange at least 24 hours before service is turned on or disconnected; customer must be present and sign work order. | Move-in/move-out planning needs advance notice. |
| Meter reading access | Customers must provide for meter reading for bimonthly readings, starting service or disconnection. | Blocked meters can delay billing or service work. |
| Frozen meter | Customers must protect meter and line from freezing. Frozen meter replacement can be at owner’s expense after related lines are thawed/repaired. | Winter protection avoids a large repair/replacement charge. |
| City-side water line | City services and maintains water lines up to its shutoff/control valve. | Call the City for main-to-control-valve issues. |
| Owner-side water line | Property owner is responsible from the discharge side of the control valve into the building, including meter pit/meter-related components stated in the booklet. | Hidden leaks on the owner side can create high bills and repair responsibility. |
| Sewer lines | City handles structural repairs from mains to street curb; owner handles other maintenance and unplugging sewer lines from main into house. | Call the sewer number first if multiple drains or public-side issues are suspected. |
| Bill delivery | Failure to receive a bill does not relieve the obligation to pay. | Use online portal/e-Billing and reminders to avoid missed mail. |
High Marietta Water/Sewer Bill Checklist
Indoor leak checks
- Running toilet or bad flapper.
- Faucet or shower drip.
- Water heater or softener leak.
- Basement or crawlspace moisture.
- Meter pit or line leak on owner side.
Winter / freeze checks
- Exposed pipes after cold weather.
- Frozen or cracked meter area.
- Exterior hose bibs.
- Utility room floor drains.
- Slow leaks after thawing.
Bill and portal checks
- Compare bimonthly consumption.
- Check current and past bills online.
- Review 100 cubic-foot usage blocks.
- Separate water and wastewater lines.
- Look for penalties or prior balance.
| Bill symptom | Likely cause | Best next action |
|---|---|---|
| Water and sewer both increased | Higher water use often increases sewer charges too. | Check usage, toilets, outdoor use and leaks before disputing. |
| Usage low but bill still has minimum charges | Minimum service charge applies even at low usage. | Compare the bill to the minimum-service section in the 2026 booklet. |
| High after winter | Frozen lines, cracked fixtures, thaw-related leak or frozen meter damage. | Inspect owner-side plumbing and call Water Treatment if public-side leak is suspected. |
| Past-due balance grew | 5% penalty, $20 delinquent service charge, returned check fee or reconnection-related fee. | Call 740-373-3515 and ask what must be paid by noon/2 p.m. deadlines. |
New Tap Fees, Frozen Meter Fee and Construction Water
Water tap minimum deposits
2026 booklet examples: 3/4-inch $680, 1-inch $850, 2-inch $1,020, 4-inch $2,300, 6-inch $3,150, 8-inch $3,400.
Sewer tap minimum deposits
Residential premises $450, commercial premises $450, industrial premises $600.
Frozen meter replacement
5/8-inch frozen water meter replacement charge is listed at $469. Larger meter repairs are based on labor, materials and equipment; minimum charge is $213.
Water Quality, Boil Advisories and Call-Before-You-Dig
Water quality reports
The City’s Consumer Confidence Report page lists reports for 2025, 2024, 2023, 2022 and 2021.
Boil advisories
The utility booklet says boil advisories are posted on the City website when possible. Use the official Water Treatment / boil advisory pages.
Call before you dig
For locating water lines and other utilities before digging, call Ohio Utilities Protection Service at 1-800-362-2764.
Local Marietta Tips That Save Time
Confirm Marietta, Ohio before paying
Search results often mix Marietta, Ohio with Marietta, Georgia. The correct City of Marietta, OH payment portal shows CITY OF MARIETTA, OH and uses the official Marietta Ohio website route.
Use online history for high bills
The City portal can show current/past bills and consumption history. Compare bimonthly usage before calling about a high bill.
Do not rely on missed mail
City customer responsibility rules say failure to receive a bill does not relieve the customer from paying. e-Billing and reminders are safer.
Call the right department
Billing and arrangements: 740-373-3515. Water leaks/breaks: 740-374-6864 or 740-374-5531. Sewer problems: 740-373-3858.
Marietta Water/Wastewater Office Map and Visit Planning
Use this map for the Water & Water Reclamation office address listed by the City. Call before visiting if your issue involves new service, disconnection, reconnection, written agreement, returned check, tap fee or line-location question.
Water/Wastewater office
304 Putnam Street, Marietta, OH 45750. Phone: 740-373-3515.
Visit timing
Utility booklet lists walk-in/phone hours as 8:00–11:30 a.m. and 12:00–4:00 p.m., Monday through Friday.
Bring this
Bill, account number, service address, photo ID if needed, payment proof, delinquent notice, written agreement documents or repair/tap details.
Official Marietta Ohio Water Links Used in This Guide
Marietta Ohio Water Department FAQs
Where do I pay my Marietta Ohio water/sewer bill online?
Use the City of Marietta official Online Payments page or the Municipal Online Payments utility portal for CITY OF MARIETTA, OH.
Can I pay without creating an online account?
Yes. The utility portal offers Quick Pay. You need your account number and no login is required.
What can I do if I create an online account?
Registered users can view details, manage single and multiple accounts, use multi-bill pay and e-Billing, and review current/past bills and consumption history.
What is the Marietta water billing office phone number?
Call 740-373-3515 for water/sewer bill questions, payment methods, appointment changes, new service and account problems.
What is the Marietta automated Pay-by-Phone number?
The Water/Wastewater Administration page lists automated Pay-by-Phone at 833-759-7049.
Where is the Marietta Water & Water Reclamation office?
The office is located at 304 Putnam Street, Marietta, OH 45750. The mailing address shown by the department is P.O. Box 774.
What are the Water/Wastewater office hours?
The 2026 utility booklet lists Monday–Friday walk-in and telephone hours as 8:00–11:30 a.m. and 12:00–4:00 p.m.
What number do I call for a water leak or water main break?
Call the Water Treatment Plant at 740-374-6864 or the Distribution Maintenance number at 740-374-5531. Water leaks can be reported 24 hours a day, 7 days a week.
What number do I call for sewer problems?
Call the Wastewater Treatment Plant at 740-373-3858 for sewer problems, sewer main location or new sewer tap information.
How far ahead should I arrange water turn-on or disconnection?
Customers must make arrangements at least 24 hours before water service is disconnected or turned on.
Does Marietta have a grace period after the due date?
The 2026 utility booklet says there is no grace period from the actual due date. A 5% penalty is added to water and sewer bills not paid by the due date on the bill.
Can I make a payment agreement on a delinquent bill?
Yes, but the booklet lists strict rules: at least half due at agreement, remaining balance paid before the next bill, only two agreements per year, and the written agreement must be signed in the office by noon on the delinquent notice date.
When is service reinstated after disconnection?
The booklet says service is reinstated the day full payment is received if payment is received before 2:00 p.m. A responsible adult must be present at the service address unless the owner signs a liability release in the water office.
Who is responsible for water lines on my property?
The City services and maintains water lines up to the City control/shutoff valve. The property owner is responsible for plumbing from the discharge side of the control valve into the building, including related owner-side components described in the booklet.
What happens if I do not receive my bill?
The customer responsibility page says failure to receive a bill does not relieve the customer from the obligation to pay.
Is WaterBillsPay.org the official City of Marietta website?
No. This is an independent informational guide. Use MariettaOH.net, MariettaOhio.gov and the official Municipal Online Payments portal for live balances, payments, rules and current notices.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.