Pembroke Pines Utility Bill Pay & Leak Help
Need to pay a City of Pembroke Pines water bill, register in Citizen Self Service, avoid card fees, open a new utility account, request a sewer or pool credit, report an after-hours emergency, or understand a high bill? This guide gives the official route first and then the exact customer-service details people usually search for.
Start Here: Pick the Right Pembroke Pines Utility Action
Use the City’s Citizen Self Service portal for utility bill access and payment.
Open CSS portalUse recurring EFT through CSS instead of card or one-time e-check when possible.
Customer service infoCheck meter leak detector, house valve, toilets, faucets, hoses and pool use.
High bill checklistUse the utilities emergency number, not the payment portal.
Call 954-986-5011City of Pembroke Pines Utilities Quick Facts
| Need | Official detail | Best action |
|---|---|---|
| Online utility payment | Citizen Self Service portal for utility account access and payment. | Use Pembroke Pines CSS and register/link your utility account. |
| Customer service | 954-518-9000; utilitycustomerservice@ppines.com. | Use for billing, payment posting, account updates, sewer credit, pool credit and service questions. |
| Utilities Department | 8300 South Palm Drive, Pembroke Pines, FL 33025. | Office hours: Monday–Thursday, 7 a.m.–5:45 p.m.; closed Fridays and legal holidays. |
| After-hours emergency | 954-986-5011. | Use for utilities emergency after hours, not routine bill payment. |
| Mail payment | PO Box 269005, Pembroke Pines, FL 33026. | Make check payable to City of Pembroke Pines and include payment stub, property address, account number and customer number. |
| Fees | 2.9% for credit/debit card; $1.49 for e-check. | Use recurring EFT in CSS to avoid those one-time online payment fees. |
Pembroke Pines Utility Bill Payment Options
Choose payment method by urgency. Online is easiest, recurring EFT is the lowest-fee route, in-person helps if the account is confusing, and mail/drop box are not ideal for last-minute due dates.
CSS online account
Register and link your utility account in Citizen Self Service to manage bills, payment, EFT, bill delivery and consumption history.
Open CSS portalCard or e-check
Online payments can be made by credit card, debit card or e-check. Convenience fees apply to these methods.
Payment locationsRecurring EFT
Use Electronic Funds Transfer through CSS if you want recurring monthly payments and want to avoid the card/e-check convenience fees.
In person
Pay at Utilities Customer Service, 8300 S Palm Drive, or City Hall cashier, 601 City Center Way, during listed hours.
Mail payment
Mail check to PO Box 269005. Include the stub, property address, new 12-digit account number and customer number.
Night drop box
Use check or money order only. The City says cash is not accepted in drop boxes and is not responsible for cash left there.
Citizen Self Service Portal: What Users Can Actually Do
Use CSS if you need account control
- Account summary.
- Automatic payment / EFT.
- Update utility account information.
- Create service requests.
- Change bill delivery preference.
- Manage utility bills and make payment.
- View consumption history.
- Access utilities contact information.
Have these ready before registering
- New 12-digit account/customer number from your utility bill.
- Customer number if shown separately.
- Name exactly as it appears on the bill.
- Service address exactly as billed.
- Email address you can access.
- Current amount due from the latest bill.
Online Fees and How to Avoid Them
Credit / debit card
The City’s payment page lists a 2.9% convenience fee for credit/debit card payments.
E-check
The City’s payment page lists a $1.49 convenience fee for e-check payments.
Recurring EFT
To avoid those fees, sign up for recurring Electronic Funds Transfers through the CSS portal.
Pembroke Pines Utility Phone Numbers and Office Locations
| Need | Official contact | Use for | Do not use for |
|---|---|---|---|
| Utility customer service | 954-518-9000 utilitycustomerservice@ppines.com | Billing, payment posting, account linking, sewer credit, pool credit, account changes. | Immediate after-hours utility emergency. |
| Utilities Department | 954-518-9060 | Department routing, utility office, new account page, water/sewer department questions. | Trash pickup questions. |
| After-hours emergency | 954-986-5011 | Utilities emergency after hours, water/sewer urgent issue. | Routine online payment help. |
| Utilities Customer Service Office | 8300 S Palm Drive | In-person payment and customer-service questions, Monday–Thursday 7 a.m.–5:45 p.m. | Friday or legal-holiday visit. |
| City Hall cashier | 601 City Center Way | In-person payment, Monday–Thursday 7:15 a.m.–5 p.m. | Friday or legal-holiday visit. |
| Waste Pro USA | 954-967-4200 | Trash, garbage and solid waste collection questions. | Water bill posting or leak credit. |
Mail Payment and Night Drop Box Rules
Mail-in payment checklist
- Make check payable to City of Pembroke Pines.
- Mail to PO Box 269005, Pembroke Pines, FL 33026.
- Include the payment stub.
- Include the property address.
- Write the new 12-digit account number and customer number on the check.
- Mail early if the due date is close.
Night drop box locations
- Public Services Building, 8300 S Palm Drive.
- City Hall, 601 City Center Way, east side breezeway.
- West Pembroke Pines Police Department, 18400 Johnson Street.
- Use check or money order only.
- No cash is accepted in drop boxes.
Opening a New Pembroke Pines Utility Account
The City says new utility accounts can only be opened in the owner’s name by the property owner or designated representative. Do not assume a renter can open the account directly without owner handling.
| Account type | Official requirement | Customer tip |
|---|---|---|
| Residential account | Security deposit for new residential utility accounts is $100. | The deposit is billed to the account. Do not pay in advance unless the City specifically instructs you. |
| Residential documents | Completed/signed Utility Service Contract Application plus ownership proof and owner’s valid driver’s license or government photo ID with signature. | Accepted ownership proof includes settlement statement, closing disclosure, warranty deed, certificate of title or ownership page from Broward County Property Appraiser. |
| Representative signing | Signed and notarized Power of Attorney may be needed if someone other than the owner signs or if property is owned by a business/bank. | Bring ID for owner/authorized person and the POA signer. |
| Commercial account | Security deposit depends on meter size. 5/8-inch starts at $120; larger meters increase by size. | Commercial deposit is billed to the account and is based on meter size. |
| Final bill / ownership transfer | Security deposits are applied to the final bill. | Buyers and sellers should settle balances at closing before starting new service. |
| New account setup fee | One-time $20 new account setup fee appears on the first bill. | Do not confuse this setup fee with regular monthly water/sewer charges. |
Utilities Emergency or After-Hours Help
Report these details
- Exact service address or nearest intersection.
- Water, sewer, meter, yard, street or house issue.
- When the problem started.
- Whether water is running, backing up, shut off or discolored.
- Whether nearby properties are affected.
- Your name and callback number.
Do not delay if…
- Water is entering a home or business.
- Sewer backup is active.
- Water is running in the street.
- There is sudden loss of water.
- There is electrical, traffic or life-safety danger.
High Pembroke Pines Water Bill: Fast Leak Checklist
The most useful high-bill check is not a long explanation. Start with the meter leak detector, then isolate whether the leak is inside the house or between the house and meter.
Meter leak detector test
- Find the small red triangle leak detector on the water meter.
- Make sure no water is being used: no shower, washer, ice maker, hose, toilet refill, pool fill or irrigation.
- If the red triangle moves, water is flowing somewhere.
- Shut off the house valve, usually below the hose spigot.
- If the triangle stops, the leak is likely inside the house.
- If it continues, the leak may be between the house and the meter.
Toilet, drip and pool checks
- Shut off water valve under each toilet.
- Mark the tank water line with pencil.
- Do not use the toilet for two hours.
- If tank water drops, that toilet is leaking.
- Check faucets, hose connections and shower heads for drips.
- If your pool needs frequent filling, check for pool leak or evaporation issue.
Before calling 954-518-9000 about a high bill, gather this
- New 12-digit account/customer number and service address.
- Current bill amount, due date and usage.
- Previous bill amount and usage.
- Meter leak detector observation.
- Toilet, faucet, hose, irrigation, pool or appliance issue found.
- Repair date, plumber invoice or parts receipt if repaired.
Sewer Credit and Pool Credit: What Qualifies?
| Credit type | Official rule | What to submit |
|---|---|---|
| Sewer credit after plumbing leak | A credit may be considered for the sewer charges affected by a repaired leak for up to a 2-month period: the repair month and prior month. | Repair bill with service address, name, date of repair, company name/address/phone and work completed. |
| Self-repaired plumbing leak | Requests without supporting documents will not be considered. | Dated receipts for materials/supplies plus full description of work completed. |
| What does not qualify for sewer credit | City does not consider unmeasurable/undocumented issues such as running hose, hand watering, pressure cleaning or water that goes down the sewer. | Do not submit without measurable repair proof. |
| Pool credit | Possible sewer-charge credit for new pool or pool repair. No credit for partially filled pool or topping off pool. | Repair invoice or receipts, pool dimensions, approximate gallons, dates filled, name, service address, phone and BCPA pool sketch page. |
| While credit is reviewed | City says to continue making full payment by due date. | Pay full bill to avoid late fees or interruption in service while request is reviewed. |
Current Pembroke Pines Water, Sewer and Trash Charges
Use these official rate handout items as a planning reference. Always confirm live charges on your actual bill and official rate page because rates can change.
| Charge | Official listed amount | What it means |
|---|---|---|
| New account setup fee | $20 one-time setup fee on first bill. | Separate from your monthly water/sewer usage. |
| Residential water minimum | 0–3,000 gallons: $22.18 minimum. | Minimum monthly charge applies even for very low usage or vacant premises. |
| Additional water | $8.62 per additional 1,000 gallons. | Usage above the minimum raises the water line. |
| Residential sewer minimum | 0–3,000 gallons: $28.39 minimum. | Sewer line can rise with usage and may be eligible for credit after qualifying repairs. |
| Additional sewer | $8.62 per additional 1,000 gallons. | Leaks can affect sewer charges if water passes into sewer. |
| Trash / garbage pickup | $31.13 twice weekly. | Trash is part of many utility bills but handled through Waste Pro for collection questions. |
Water Quality, Service Lines and Chlorination Notices
Annual water quality report
The City publishes annual drinking water quality reports for customers and lists PWS ID #4061083 on the report.
Water quality reportsMonthly TTHM results
The City posts public records for water quality tests conducted at listed locations and dates.
Monthly TTHM resultsService line inventory
The City says its service line inventory found no lead or galvanized service lines requiring replacement and provides an interactive map.
Service line inventory2026 chlorination notice
The City posted a 2026 preventive maintenance chlorination procedure from March 22 to April 12, while stating the system would continue to meet federal and state standards.
Chlorination noticeFluoride update
The City posted that it discontinued purchasing fluoride and would stop dosing remaining quantities prior to June 30, 2025 to comply with Florida SB 700.
Fluoride noticeWater quality concern
For urgent water appearance, pressure or safety concerns, call Utilities Customer Service during hours or the after-hours emergency number when urgent.
Pembroke Pines Utilities Office Map and Visit Checklist
Use this map for the Utilities Customer Service Office at the Senator Howard C. Forman Campus. Call first if your issue is urgent, after hours, or related to possible service interruption.
Utilities Customer Service
8300 S Palm Drive, Pembroke Pines, FL 33025.
Office hours
Monday–Thursday, 7 a.m.–5:45 p.m. Closed Fridays and legal holidays.
Bring with you
Utility bill, account/customer number, service address, ID if needed, payment proof and any repair or credit documentation.
Local Pembroke Pines Utility Tips That Save Time
Use the new 12-digit number
The City’s updated system uses the new account number and customer number together as the 12-digit reference for many payment and inquiry actions.
Do not place a stop payment too fast
The City’s utility billing FAQ warns customers may see delays in payment posting. If you made a payment, avoid stop payment or banking changes until you confirm with customer service.
Friday visits will fail
Utilities Customer Service and listed payment windows are closed Fridays and legal holidays. Plan in-person payments Monday through Thursday.
Drop boxes are not for cash
Use check or money order only. The City says cash is not accepted in night drop boxes and is not responsible for cash left there.
Sewer credit needs proof
A repair story is not enough. Submit repair invoice or dated receipts and work description, then keep paying by the due date while the request is reviewed.
Pool topping off is not a credit
The City does not give pool credit for partially filled pools or topping off. Pool credit is tied to new pool or repair documentation.
Official Pembroke Pines Utility Links Used in This Guide
Pembroke Pines Water Department FAQs
How do I pay my Pembroke Pines water bill online?
Use the City of Pembroke Pines Citizen Self Service portal to register, link your utility account, view bills and make payments.
What is the Pembroke Pines Utilities Customer Service phone number?
Call 954-518-9000 for utility billing, payment, account and customer-service questions.
What is the after-hours utilities emergency number?
Call 954-986-5011 for after-hours utilities emergency help.
Where is the Utilities Customer Service Office?
The office is at 8300 S Palm Drive, Pembroke Pines, FL 33025. Hours are Monday through Thursday, 7 a.m. to 5:45 p.m.; closed Fridays and legal holidays.
Where can I pay in person?
You can pay at Utilities Customer Service Office, 8300 S Palm Drive, or at the City Hall first-floor cashier booth, 601 City Center Way, during listed Monday–Thursday hours.
Where do I mail my payment?
Make the check payable to City of Pembroke Pines and mail it to PO Box 269005, Pembroke Pines, FL 33026. Include the payment stub, property address, new 12-digit account number and customer number.
Is there a fee to pay online?
Yes. The City lists a 2.9% convenience fee for credit/debit card payments and $1.49 for e-check payments. Recurring EFT through CSS is the fee-avoidance route listed by the City.
How do I open a new residential utility account?
New residential utility accounts can only be opened in the owner’s name by the property owner or designated representative. A completed Utility Service Contract Application, ownership proof and valid photo ID are required. The residential security deposit is $100 and is billed to the account.
What are the current residential water and sewer minimum charges?
The rate handout lists water minimum 0–3,000 gallons at $22.18 and sewer minimum 0–3,000 gallons at $28.39. Additional water and sewer usage is listed at $8.62 per additional 1,000 gallons.
How do I check for a water leak?
Check the red triangle leak detector on the meter when no water is being used. If it moves, water is flowing. Shut off the house valve; if it stops, the leak is likely inside the home. If it keeps moving, the leak may be between the house and meter.
Can I get a sewer credit after a leak?
You may qualify for a partial sewer credit after a repaired plumbing leak. Submit repair documentation or dated receipts and work description. Continue paying the full bill by the due date while the request is reviewed.
Can I get a pool credit?
A pool credit may be available for new pool or pool repair sewer charges, but not for topping off or partially filling a pool. Documentation, pool dimensions, gallons and BCPA pool sketch information may be required.
Is this page the official City of Pembroke Pines website?
No. This is an independent informational guide. Always use official PPines.com and the City’s Citizen Self Service portal for live payments, account balances, fees, service changes, emergencies and water quality information.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.