Riverside Water Department: Bill Pay, Phone and Address
Use official Riverside Public Utilities resources to pay your water and electric utility bill online, by phone, by mail, with the 311 app, or in person. This guide also covers the official customer service phone number, walk-in customer service centers, call center hours, water emergency contact, payment plans, start/stop/transfer service help, and useful billing FAQs.
If you are searching for Riverside Water Department bill pay, the official provider is Riverside Public Utilities. Choose your exact need below for online payment, phone payment, mail, in-person payment, 311 app payment, bill questions, payment plans, start/stop service, or water emergency help.
Choose one option. The official action card below updates for online payment, phone payment, mail, walk-in centers, 311 app, emergency help, payment plans and service forms.
💳 Pay online — use the official Riverside bill pay system
Use this for: paying your Riverside Public Utilities bill online instantly.
Keep ready: utility account details and payment method.
After payment: save confirmation number, amount and payment date.
Riverside Water Department Quick Facts Before You Pay
Riverside Public Utilities handles water and electric billing for Riverside customers. The official utility bill page says customers can pay online, by phone, by mail, in person, or through the 311 mobile app.
The official contact page lists the customer service call center at 951-782-0330, with call center hours Monday through Friday, 7:00 a.m. to 6:00 p.m.. Walk-in customer service centers are listed at 3901 Orange Street and 3025 Madison Street, both in Riverside, CA.
What This Riverside Water Bill Guide Covers
How to Pay Riverside Water Bill Online
The safest online route is the official Riverside Public Utilities online bill pay system. The official Utility Bill page links to “Pay Your Bill Online” at billpay.riversideca.gov.
Before submitting payment, confirm your account, service address, amount due and payment method. Riverside notes that online payments may take a day to process before appearing on your credit card statement.
Open the official online bill pay portal
Go to the official Riverside Public Utilities online bill pay system.
Enter your utility account details
Use the account information from your Riverside Public Utilities bill.
Review service address and amount
Confirm the customer name, service address, current balance and payment amount before submitting.
Submit payment
Complete the payment only after reviewing the final amount and any portal instructions.
Save confirmation
Save the confirmation number, payment date, amount and account details until the payment posts.
Riverside Water Bill Pay by Phone
The official Utility Bill page says Riverside’s automated phone system allows customers to pay by phone through the payment system. Contact Customer Service at 951-782-0330 and follow the menu prompt option to make a payment using the automated system.
Monday–Friday
7:00 a.m.–6:00 p.m.
Payment, billing, start/stop/transfer and emergency routing.
311 or 951-826-5311
Riverside Public Utilities Mail Payment Address
The official Utility Bill page says to enclose remittance payable to Riverside Public Utilities in the envelope provided with your paper bill.
Mail Payment Address
Riverside Public Utilities
3900 Main St
Riverside, CA 92522-0144
Downtown Center
3901 Orange Street
Riverside, CA 92501
Riverside Water Bill In-Person Payment Locations
The official Utility Bill page lists two in-person payment locations. Both walk-in centers show hours of Monday through Friday, 9:00 a.m. to 5:00 p.m., with Saturday and Sunday closed.
Downtown Customer Service Center
3901 Orange Street
Riverside, CA 92501
Casa Blanca Customer Resource Center
3025 Madison Street
Riverside, CA 92504
Before visiting a walk-in center
- Bring your Riverside Public Utilities bill or account number.
- Bring payment method and photo ID if needed.
- Ask for a receipt.
- Confirm holiday schedule before visiting.
- Call first if the account is past due or already interrupted.
Riverside Public Utilities Phone Number, Email and Hours
Riverside Public Utilities Customer Service can answer water and electric billing, payment, start/stop/transfer service, emergency, assistance program, rebate and fire hydrant application questions.
Monday–Friday
7:00 a.m.–6:00 p.m.
Use the email link on the official Contact Us page.
311 or 951-826-5311
Riverside Water Emergency Phone Number
The official Contact Us page says for power or water emergencies, call 951-782-0330. The Water Engineering FAQ also directs leak or street water concerns to the 24-hour Electric & Water Emergency line at the same number.
311 or 951-826-5311
Call 911 first.
Riverside Utility Payment Plans and Direct Pay
Riverside Public Utilities says it offers payment plans to help customers budget and pay water and energy bills. The official page includes Direct Pay Plan and Level Pay Plan information.
The Direct Pay Plan lets residential and commercial customers have utility payments drafted from a preferred checking, savings, loan or credit union account. Riverside says the service is free, and activation may take about 6–8 weeks after submitting the application and voided check.
Direct Pay notes to check carefully
- Complete the Direct Pay application fully.
- Attach a blank voided check.
- Allow time for activation.
- Check your pre-notification statement before drafts begin.
- Notify Customer Service at least 48 hours before a scheduled draft if you need to avoid an unwanted draft.
Start, Stop or Transfer Riverside Water Service
The official Contact Us page says customers can submit a start, stop or transfer service form, or call 951-782-0330. Use this route when moving in, moving out, changing service responsibility or transferring an existing account.
Before starting, stopping or transferring service
- Prepare service address and requested date.
- Keep account holder details ready.
- Have photo ID or verification documents if requested.
- Ask about deposits, final bill timing or transfer conditions.
- Call Customer Service if the request is urgent.
Riverside Utility Bill Questions, High Bill and Delinquent Account Help
If you think there is an error in your utility bill, Riverside says you may request an explanation or investigation from Customer Service within 5 days after receiving the bill.
Riverside also explains that past-due accounts remaining unpaid may have service discontinued. To re-establish service, the utility may require bill payment, a reconnection charge and a cash deposit or additional deposit.
Before calling about a high or disputed bill
- Check your latest bill and previous bill.
- Look for water leaks, irrigation changes or meter access issues.
- Have your service address and account number ready.
- Ask for explanation or investigation quickly after receiving the bill.
- Do not ignore a bill showing previous balance.
Riverside Public Utilities Payment Address and Map
The Downtown Customer Service Center is listed at 3901 Orange Street, Riverside, CA 92501. Walk-in hours are Monday through Friday, 9:00 a.m. to 5:00 p.m., with Saturday and Sunday closed.
Downtown Customer Service Center
3901 Orange Street, Riverside, CA 92501. Use this location for in-person utility customer service and payment help.
Riverside Water Bill Phone, Address, Hours and Payment Details
| Need | Official detail | Best action |
|---|---|---|
| Online bill payment | Riverside online bill pay | Use official portal and save confirmation. |
| Customer service / phone pay | 951-782-0330 | Call for billing, automated phone payment, emergency and service help. |
| Call center hours | Monday–Friday, 7:00 a.m.–6:00 p.m. | Call during posted hours for account help. |
| Mail payment | Riverside Public Utilities, 3900 Main St, Riverside, CA 92522-0144 | Mail early and include remittance/payment coupon. |
| Downtown walk-in | 3901 Orange Street, Riverside, CA 92501 | Walk-in payment and billing help, Mon–Fri 9am–5pm. |
| Casa Blanca walk-in | 3025 Madison Street, Riverside, CA 92504 | Walk-in payment and billing help, Mon–Fri 9am–5pm. |
| 311 app payment | Use account number and street address number | Pay through 311 app or call 951-826-5311. |
| Water development | 951-826-5285 | Use for development, meter, pressure and engineering questions. |
Official Riverside Water Bill Links and Resources
Use these official Riverside Public Utilities resources first. They help avoid fake bill-payment pages, wrong Riverside results, outdated utility phone numbers and confusion with Riverside County or other Riverside-named water providers.
💳 Online Bill Pay
Official Riverside Public Utilities online payment system.
Open Bill Pay🧾 Utility Bill
Main RPU page for pay online, phone, mail, in-person and plans.
Open Utility Bill Page☎️ Contact RPU
Official contact page for billing, emergencies and service help.
Open Contact Page🚰 Water Development
Development, water pressure, meter and engineering questions.
Open Developer ContactFAQs About Riverside Water Department Bill Pay
How do I pay my Riverside water bill online?
Use the official Riverside Public Utilities online bill pay system at billpay.riversideca.gov. You can also start from the official Utility Bill page.
What is the Riverside Public Utilities customer service phone number?
The official customer service phone number is 951-782-0330.
Can I pay my Riverside water bill by phone?
Yes. Call Customer Service at 951-782-0330 and follow the menu prompt to make a payment using the automated system.
Where do I mail a Riverside Public Utilities payment?
Mail payment payable to Riverside Public Utilities to 3900 Main St, Riverside, CA 92522-0144, using the envelope or remittance information from your bill.
Where can I pay my Riverside utility bill in person?
Riverside lists two walk-in centers: Downtown Customer Service Center at 3901 Orange Street and Casa Blanca Customer Resource Center at 3025 Madison Street.
What are Riverside Public Utilities walk-in hours?
The walk-in centers list hours as Monday through Friday, 9:00 a.m. to 5:00 p.m., with Saturday and Sunday closed.
What number do I call for a Riverside water emergency?
For power or water emergencies, Riverside Public Utilities says to call 951-782-0330. For immediate life-safety danger, call 911 first.
Does Riverside Public Utilities offer payment plans?
Yes. The Utility Bill page lists payment plan information including Direct Pay Plan and Level Pay Plan notes. Level Pay enrollment is listed as on hold until further notice, so call Customer Service for current options.
How do I start, stop or transfer Riverside water service?
Use the start, stop or transfer service form linked from the official Contact Us page, or call Riverside Public Utilities at 951-782-0330.
Is this the official Riverside Public Utilities website?
No. This is an independent informational guide. Always use official Riverside Public Utilities links in this article before entering payment or account details.
Best Way to Pay Riverside Water Bill in 2026
The best normal payment route is the official Riverside Public Utilities online bill pay system. You can also pay by phone through 951-782-0330, by mail, in person at the two listed walk-in centers, or through the 311 app.
For billing questions, start/stop/transfer service, payment plans, high bills, water emergencies or account help, call Riverside Public Utilities Customer Service at 951-782-0330. For development-specific water engineering questions, use 951-826-5285.
Important Notice: This article is an independent informational guide and is not Riverside Public Utilities, the City of Riverside, the official bill payment processor, or a utility provider. Payment links, phone numbers, office hours, payment plan rules, reconnection policies and emergency routing can change. Always verify urgent or official matters directly with Riverside Public Utilities before acting.