Callaway Utility Bill Pay Help
Need to pay a City of Callaway water bill, avoid a late fee, start service, set up Auto Pay, handle a disconnected account, or check why the bill is high? This guide gives the official route first, then the details that matter: 15th and 25th deadlines, $2.95 online convenience fee, deposit amounts, billing phone number, water/sewer contacts, senior discount, returned-payment rules, and adjustment forms.
Do This First If You Just Want To Pay
Use the City of Callaway Online Payment Center for card, debit card or e-check payment.
Open portalBalance must be received by the office by 5 PM on the 15th to avoid a 15% late penalty.
See deadlinesFull balance, including late fees, must be received by 5 PM on the 25th to avoid $50 delinquency charge and interruption.
Read warningCall 850-871-6000 and press 1 for Utility Billing inquiries.
Call 850-871-6000Callaway Water Department Quick Facts Before You Pay
What the bill includes
The Utility Billing Department says the monthly bill includes water, sewer, stormwater and bulk items / yard debris charges.
Billing phone
850-871-6000
Press 1 for Utility Billing inquiries.
Billing office
6601 E. Hwy. 22
Callaway, FL 32404.
Water/Sewer Division
Public Works Water/Sewer phone is 850-871-1033 for water/sewer department routing.
City of Callaway Water Bill Payment Options Compared
| Payment route | Official detail | Best for | Do not miss |
|---|---|---|---|
| Online payment center | Processes credit cards, debit cards and e-checks with a listed $2.95 convenience fee. | Fast routine payment, one-time payment, account login or recurring setup. | Save confirmation and call if your account is disconnected or due for disconnect. |
| One-time online payment | Portal offers “One Time Payment” without registering. | Customers who want to pay quickly without saving login details. | Verify account and balance before submitting. |
| Recurring / Auto Pay | Auto Pay is listed as free. You must enroll, set up banking information and select Auto Pay. | Customers who want the payment processed based on bill due date. | Confirm Auto Pay is active before skipping a manual payment. |
| City Hall payment | City Hall / Utility Billing address is 6601 E. Hwy. 22, Callaway, FL 32404. | Deposits, service start, disconnection/restoration, returned-payment issues and billing questions. | Bring bill, ID if needed, account details, payment proof and service address. |
| Drop boxes | Payment page says drop boxes are checked at 5 PM. | Non-urgent payment when you do not need counter help. | On the 15th/25th, timing matters because payment must be received in office by 5 PM. |
| Certified payment after return | Returned-check payment must be cash, money order or other certified funds. | Returned-payment recovery, delinquency prevention or restored service. | Returned-payment fees and reconnection charges may also be due. |
Callaway Water Bill Due Dates, Late Penalty and Delinquency Charge
15th of each month
Payment must be received in the office by 5:00 PM to avoid a 15% late penalty.
25th of each month
Payment must be received by 5:00 PM to avoid a $50 delinquency charge and interruption of services.
Drop-box timing
Drop boxes are checked at 5 PM. Do not use a late drop-box payment if you need same-day deadline protection after the cutoff.
Disconnected or Due-To-Disconnect Callaway Utility Account
Official payment-center warning: All accounts must be paid in full, including late fees, by 5 PM on the 25th to prevent a $50 delinquency charge and disconnection. If service has been disconnected, all account balance must be paid in full for service restoration, and customers should contact City Hall after payment for reconnection handling.
Check the full balance
Include the current balance, late fees, delinquency charge and any restoration-related amount before assuming the online amount is enough.
Pay through official route
Use the City of Callaway Online Payment Center or City Hall. Avoid unrelated third-party bill-pay pages for urgent accounts.
Call after payment
If service is disconnected or due to be disconnected, call 850-871-6000 and speak to Customer Service after paying online.
Save proof
Keep confirmation number, date, time, amount, payment method and any representative instructions.
Callaway Utility Billing Phone, Address and Department Contacts
Utility Billing
850-871-6000
Press 1 for Utility Billing inquiries.
City Hall / billing
6601 E. Hwy. 22
Callaway, FL 32404.
Public Works Water/Sewer
850-871-1033
Water/Sewer Division routing and field-service reference.
Billing director email
Lisa Mayo is listed as Director of Utility Billing with email lmayo@cityofcallaway.com.
How to Open a City of Callaway Utility Account
Apply in person
The city says customers should come in person to Callaway City Hall at 6601 E. Hwy. 22 to establish service.
Bring documents
Bring valid photo ID and a signed lease, proof of purchase or realtor’s contract with homeowner.
Deposit examples
Official deposit examples list House $250, Irrigation $100 and Sewer only $250, plus a non-refundable $40 account charge.
| Service need | Official detail | Planning tip |
|---|---|---|
| Same-day connection | Offered but not guaranteed from 8 AM to 3 PM Monday–Friday, excluding holidays. | Do not wait until late afternoon on move-in day. |
| Water running at turn-on | If water is running when the meter is turned on, the tech turns the meter back off and leaves it unlocked. | Make sure all faucets/fixtures are off before turn-on. |
| Second service call | If the tech must return to turn on the meter again, a $10 reconnection charge must be paid first. | Check the property before requesting another service call. |
| Temporary service | May be established by owner, management company or authorized person for up to 7 days for vacant-property work. | Use the temporary service application and plan for the non-refundable fee. |
Callaway Water Bill Rates and Line Items
Use the official rates page for live verification because rates can change by City Commission action. These are the official rate details visible when checked.
| Bill item | Official detail shown | Why users should care |
|---|---|---|
| Monthly base items | Water, sewer, stormwater and solid waste base charges are listed on the rates page. | Your bill can change even when usage seems low because fixed charges exist. |
| Water bill franchise fee | City Water Franchise Fee is listed as 10% of the water bill. | Do not compare only gallons; fees affect the total. |
| Outside city limits | An additional 25% charge is listed for residents living outside city limits. | Customers just outside city limits may see a different total. |
| Usage rates | Water and sewer per-1,000-gallon usage rates are listed; sewer usage is based on water usage. | A water leak can also raise sewer-related charges depending on billing rules. |
| Senior discount rates | Separate senior-discount base and usage rates are shown for qualified customers. | Eligible low-income seniors should apply and requalify on time. |
High Callaway Water Bill, Leak, Pool Fill or Excessive Use
Check the full bill
Review water, sewer, stormwater, bulk items/yard debris, franchise fee, outside-city charge and prior balance before blaming only usage.
Check leaks
Look for running toilets, dripping faucets, hose bibs, irrigation leaks, meter movement, wet spots, pool-fill activity and outdoor water use.
Use the right form
The Utility Billing page lists Pool Filling Adjustment, Water Leak Adjustment and Excessive Use Adjustment forms.
Returned Payment Rules for Callaway Utility Accounts
How to repay
Returned payments must be paid with cash, money order or other certified funds.
Fee examples
Returned-payment fees are listed as $25 for less than $50, $30 for $50–$300 and $40 for $300 or more.
Door-knocker process
The policy says a door knocker may give 2 business days to pay the check amount and all fees before cutoff.
Callaway Senior Citizen Utility Discount
The City of Callaway offers eligible low-income senior citizens age 65 or older who live within city limits a 25% discount on residential water, sewer and bulk items / yard debris pickup services. The official page says customers must re-qualify every year by March 1 to continue receiving the discount.
- Applicant must be 65 years or older.
- Discount is for low-income senior citizens residing within city limits.
- Applications are available at City Hall, 6601 E. Highway 22.
- Requalification is required every year by March 1.
Water Main, Sewer or Field-Service Issue in Callaway
Water / Sewer Division
The Water / Sewer Division is listed under Public Works and is comprised of water and sewer departments. Public Works phone is 850-871-1033.
Report clearly
Give exact address, nearest cross street, whether water/sewer/street is affected, visible flooding or backup, and callback number.
Local Callaway Utility Billing Tips That Actually Help
Call after disconnected online payment
The online system and payment page both warn customers to contact City Hall / Customer Service if service has been disconnected or is due for disconnection.
Do not wait until 5 PM
The 15th and 25th deadlines are office-received-by-5-PM rules. Give yourself time for portal issues, drop-box pickup and account posting questions.
Auto Pay is useful but must be set up
Auto Pay is listed as free, but you must enroll, add banking information and select Auto Pay. Confirm activation before relying on it.
Past-due reminders need current contact info
Utility Billing provides automated reminders for past-due bills, but the department says current contact information is needed.
Separate billing from field problems
Use Utility Billing for payments and accounts; use Public Works / Water-Sewer contacts for water or sewer field-service problems.
Opening service needs documents
Have ID and lease/purchase/realtor documents ready. Same-day connection is offered but not guaranteed.
Callaway City Hall Utility Billing Map and Visit Planning
Use this map for City Hall / Utility Billing at 6601 E. Hwy. 22, Callaway, FL 32404. For billing deadlines, deposits, returned payments and disconnected accounts, in-person or phone support may be better than only using online payment.
Billing office
Utility Billing Department, 6601 E. Hwy. 22, Callaway, FL 32404.
Bring with you
Bill, account number, payment proof, ID, lease/deed if opening service, repair receipts if seeking adjustment.
Call first for urgent issues
Use 850-871-6000 for billing/disconnect/restoration issues and 850-871-1033 for Water/Sewer Division routing.
Official Callaway Water Department Links Used in This Guide
FAQs About Callaway Water Department Bill Pay
Where do I pay my City of Callaway water bill online?
Use the City of Callaway Online Payment Center at callawayfl.merchanttransact.com, or start from the official City of Callaway Payments page.
What is the Callaway Utility Billing phone number?
Call 850-871-6000 and press 1 for Utility Billing inquiries.
Where is the Callaway Utility Billing office?
The Utility Billing Department is located at 6601 E. Hwy. 22, Callaway, FL 32404.
What is the Callaway Water/Sewer Division phone number?
The Public Works Water/Sewer Division phone number is 850-871-1033.
When is the Callaway water bill late?
Payment must be received in the office by 5 PM on the 15th of each month to avoid a 15% late penalty.
When can Callaway utility service be interrupted for nonpayment?
All accounts must be paid in full, including late fees, by 5 PM on the 25th to avoid a $50 delinquency charge and interruption of services.
What should I do if I paid online after disconnection?
Contact City Hall / Utility Billing at 850-871-6000 after paying online, because service restoration requires customer-service handling after disconnection.
Is there a fee to pay the Callaway water bill online?
The Online Payment Center states that credit cards, debit cards and e-checks can be processed with a $2.95 convenience fee. Auto Pay is listed as free.
How do I open a City of Callaway utility account?
Go in person to City Hall at 6601 E. Hwy. 22 with valid photo ID and a signed lease, proof of purchase or realtor’s contract. Deposit examples include $250 house, $100 irrigation, $250 sewer only, plus a $40 non-refundable account charge.
Does the Callaway utility bill include only water?
No. The Utility Billing Department says the monthly bill includes water, sewer, stormwater and bulk items / yard debris.
Can seniors get a Callaway utility discount?
Eligible low-income senior citizens age 65 or older who live within city limits may qualify for a 25% discount on residential water, sewer and bulk items / yard debris pickup. Requalification is required every year by March 1.
Is this page the official City of Callaway website?
No. This is an independent informational guide. Use official CityofCallaway.com and callawayfl.merchanttransact.com links for live payment, balances, forms, rates, policies and service support.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.