Callaway Water Department, FL: Bill Pay, Phone and Address
Use official City of Callaway resources to pay your water bill online, use Auto Pay, pay by phone, mail a payment, use the night drop box, understand late fees and disconnect dates, open a new utility account, transfer service, request leak or pool-fill adjustments, and contact Utility Billing or Public Works correctly.
If you are searching for Callaway Water Department, the official customer billing office is the City of Callaway Utility Billing Department. The monthly bill includes water, sewer, stormwater, and bulk items or yard debris charges.
💳 Best official route: Pay through City of Callaway Online Payment Center
Online: open the official City of Callaway Online Payment Center from the city website.
Payment methods: the payment center says it can process credit cards, debit cards and e-checks with a $2.95 convenience fee.
Billing help: call 850-871-6000 and press 1 for Utility Billing inquiries.
Disconnected account: if service has been disconnected or is due to be disconnected, call Customer Service after using online payment.
Callaway Water Department Quick Facts Before You Pay
The official Utility Billing Department is listed at 6601 E. Hwy. 22, Callaway, FL 32404. For customer service, call 850-871-6000 and press 1 for Utility Billing inquiries.
The City’s New Customer Service Application says Utility Billing can be reached Monday through Friday from 8:00 a.m. to 5:00 p.m., excluding city-observed holidays. Public Works / Water contact is also listed at 850-871-1033.
What This Callaway Water Department Guide Covers
How to Pay Callaway FL Water Bill Online
The safest online payment path is to start from the official City of Callaway website or Utility Billing page and use the official Online Bill Pay / Online Payment Center link. This helps avoid wrong payment portals, third-party posting delays and non-official bill-pay pages.
Open the official Utility Billing page
Start from the official City of Callaway Utility Billing page.
Open Online Bill Pay
Use the official City of Callaway Online Payment Center.
Enter your utility account details
Use the account number and customer information exactly as shown on your City of Callaway utility bill.
Review payment amount and convenience fee
The portal says credit/debit card and e-check payments include a $2.95 convenience fee. Review the final total before submitting.
Save confirmation and call if urgent
Save your confirmation number. If your account is disconnected or due to be disconnected, call 850-871-6000 after paying.
Callaway Water Bill Auto Pay and Recurring Payment Setup
The official payment center says Recurring / Auto Pay is available. It also says Auto Pay is free and payment is processed based on the bill due date. For recurring Auto Pay, users need to enroll, set up banking information and select the Auto Pay option.
Auto Pay is useful when you want:
- Fewer missed due dates.
- Automatic payment based on the bill due date.
- Less risk of a 15% late penalty.
- Less risk of reaching the 25th delinquency date.
- Online account access for future billing.
One-Time Payment
Best when you want to pay one current bill quickly with card or e-check.
$2.95 fee listedAuto Pay
Best when you want recurring payments processed around the bill due date.
Free service listedPay Callaway Water Bill by Phone, Mail or Night Drop Box
The official New Customer Service Application says customers can mail payment using the enclosed bill envelope, use the night drop box in the parking lot at City Hall or Public Works, pay with debit/credit card or e-check by calling the City, or pay through the city website.
Call 850-871-6000
Press 1 for Utility Billing.
6601 E. Hwy. 22
Callaway, FL 32404
City Hall parking lot or Public Works drop box as referenced in the new customer application.
Cash, check, money order, credit card, debit card and e-check are referenced in official city materials.
Use mail or drop box carefully
- Include your bill stub when possible.
- Write your utility account number clearly.
- Do not place cash in a night drop box.
- Use check or money order for drop box when possible.
- Mail early enough for payment to arrive before 5:00 p.m. cutoff dates.
- Call Utility Billing if payment is urgent or service is disconnected.
Callaway Water Bill Late Fee, Delinquency Charge and Disconnection Rules
The official Payments page and payment center both list clear monthly deadlines. These dates matter because a payment made too late can trigger a late penalty, delinquency charge or interruption of services.
| Billing item | Official listed detail | Practical meaning |
|---|---|---|
| 15th of each month | Payment must be received by 5:00 p.m. to avoid a 15% late penalty. | Pay before the 15th, not after office cutoff. |
| 25th of each month | Payment must be received by 5:00 p.m. to avoid a $50 delinquency charge and interruption of services. | This is the key date for avoiding disconnection risk. |
| Weekend or holiday | Utility Billing brochure says if dates fall on weekend or holiday, customers have until 5:00 p.m. next business day. | Still confirm with Utility Billing if your payment is close to cutoff. |
| Disconnected service | All accounts must be paid in full to have service restored, and customers should contact City Hall after payment. | Online payment alone may not trigger reconnection automatically. |
| Online payment fee | $2.95 convenience fee for credit/debit card and e-check payments. | Review total before submitting payment. |
Callaway Water Department Phone Number, Address and Hours
Use Utility Billing for water bill payment, water/sewer/stormwater/bulk billing, service account questions, deposits, new customer applications, transfers, adjustment forms, late fees and disconnect/reconnect questions.
850-871-6000
Press 1 for Utility Billing.
6601 E. Hwy. 22
Callaway, FL 32404
Monday–Friday
8:00 a.m.–5:00 p.m.
Excluding city-observed holidays
324 S. Berthe Ave.
Callaway, FL 32404
6601 East Highway 22
Callaway, FL 32404
850-871-6000
Open a New Callaway Utility Billing Account
The Utility Billing page lists a New Customer Service Application and New Commercial Service Application. The New Customer Service Application includes payment instructions and confirms customers can contact Utility Billing by phone during regular weekday hours.
Prepare before opening a new account
- Service address.
- Customer name.
- Valid photo ID.
- Phone number and email address.
- Mailing address if different from service address.
- Lease or ownership information if requested.
- Requested start date.
- Payment method for any required deposit or setup charges.
Open the official Utility Billing page
Use the official Utility Billing page.
Choose the correct application
Use New Customer Service Application for residential service or New Commercial Service Application for business service.
Call if moving soon
Call 850-871-6000 and press 1 if you need to confirm timing, deposit, required documents or service start rules.
Transfer Service or Request Temporary Utility Service in Callaway
The official Utility Billing page lists a Transfer Service Application and Temporary Service Application. Use these forms when you are moving within the city, changing a service location, or need temporary service handling.
Before transferring or requesting temporary service, prepare:
- Current account number.
- Current service address.
- New service address, if transferring.
- Requested stop and start dates.
- Customer name and contact information.
- Forwarding address for final bill.
- Any required proof of occupancy or ownership.
Open Utility Billing forms
Go to the official Utility Billing page.
Select transfer or temporary service form
Use the form that matches your situation. Do not submit a new customer application if you only need a transfer.
Confirm final bill and start date
Call Utility Billing if you need exact timing or want to avoid duplicate billing between old and new addresses.
Callaway Leak, Pool Filling and Excessive Use Adjustment Forms
The Utility Billing page lists a Pool Filling Adjustment Form, Water Leak Adjustment Form and Excessive Use Adjustment Form. These forms are important when your bill is unusually high due to a qualifying leak, pool fill or other unusual usage situation.
Before requesting an adjustment, collect:
- Account number.
- Service address.
- Billing period with high usage.
- Photos of leak or repair, if available.
- Plumber invoice or repair receipt, if applicable.
- Date the leak started and date repaired.
- Pool size or estimated gallons for pool-fill request.
- Contact phone and email.
Open the official Utility Billing page
Use the official Utility Billing page.
Pick the correct adjustment form
Choose pool filling, water leak or excessive use based on the real reason for the high bill.
Submit proof quickly
Call 850-871-6000 if the bill is due soon or the account is near late-payment status.
Callaway Water, Sewer, Stormwater and Solid Waste Rates
The official Rates page lists monthly base rates, usage rates and notes that rates are subject to change by City Commission action. It also notes an additional 25% charge for residents living outside city limits.
| Charge type | Official listed detail | Practical meaning |
|---|---|---|
| Water base rate | $11.37 monthly base rate. | Charged independent of usage. |
| Sewer base rate | $30.69 monthly base rate. | Charged independent of usage. |
| Stormwater | $1.00 monthly base rate. | Appears as part of the monthly utility bill. |
| Solid waste | $13.00 monthly base rate. | Trash/solid waste charge may be included. |
| Water usage | $5.27 per 1,000 gallons. | Higher usage increases water portion. |
| Sewer usage | $6.58 per 1,000 gallons; sewer usage is based on water usage. | Water leaks can also affect sewer-based billing. |
| City water franchise fee | 10% of water bill. | Can increase total water-related charges. |
Callaway Water / Sewer Division and Public Works Contacts
The Water / Sewer Division page says the division includes two main departments: sewer and water. It points customers to Utility Billing for utility bill and payment options. Public Works is listed at 324 S. Berthe Ave., Callaway, FL 32404, phone 850-871-1033.
6601 E. Hwy. 22
Callaway, FL 32404
850-871-6000
324 S. Berthe Ave.
Callaway, FL 32404
850-871-1033
Payment, bill, account, late fee, disconnect, new service, transfer and adjustment questions.
Water/sewer operations, maintenance, water main or field-service routing.
When reporting a water/sewer issue, provide:
- Exact address or nearest cross street.
- Whether water is in the street, yard, meter box or building.
- Whether the issue is water, sewer, stormwater or road-related.
- Your name and callback number.
- Photo only if safe and useful.
Callaway Water Bill Payment Options Compared
Choose your payment method based on urgency. Online payment is useful for quick payment. Auto Pay is useful for recurring monthly payment. Phone payment is useful if you need help. Mail and drop box should be used early enough to meet 5:00 p.m. cutoff deadlines.
| Payment / contact option | How it works | Best for | Important note |
|---|---|---|---|
| Online Payment Center | Use official MerchantTransact / CivicPay portal. | Current utility bill payment with card or e-check. | $2.95 convenience fee listed. |
| Auto Pay | Enroll as user and set banking information. | Recurring payments based on due date. | Confirm setup before relying on it. |
| Phone payment | Call 850-871-6000. | Payment help or account questions. | Press 1 for Utility Billing. |
| Mail payment | Use bill envelope or city payment instructions. | Routine payments sent early. | Must be received by cutoff, not just mailed. |
| Night drop box | Use City Hall/Public Works drop box referenced by city application. | Check or money order payment outside counter needs. | Drop boxes checked at 5:00 p.m. |
| Disconnected service | Pay full account and contact City Hall. | Restoration after disconnection. | Online payment may not reconnect automatically. |
Official Callaway Water Department Links and Resources
Use these official links first. They help avoid fake bill-payment pages, wrong Bay County utility systems, third-party posting delays and old contact information.
🚰 Utility Billing
Official page for billing department, payment forms, applications and utility billing resources.
Open Utility Billing💳 Payments
Official page with 15th and 25th payment deadlines, late fee and disconnection warning.
Open Payments✅ Online Payment Center
Official CivicPay / MerchantTransact portal for Callaway utility payments.
Open Payment Center💧 Water
Official city water page with Public Works contact and water resources.
Open Water Page🛠️ Water / Sewer Division
Official division page for sewer and water department responsibilities.
Open Water / Sewer💵 Rates
Official rates page for monthly base rates, usage rates and city water franchise fee.
Open Rates🏠 New Customer Application
Official utility service application information with payment and hours details.
Open Application🏛️ City Homepage
Official City of Callaway homepage with Online Bill Pay, Report a Concern and city contact details.
Open City Website📄 Helpful Links
Official page with Utility Billing Information, trash/yard waste and stormwater resources.
Open Helpful LinksCallaway Utility Billing / City Hall Map and Address
The official Utility Billing page lists the department at 6601 E. Hwy. 22, Callaway, FL 32404. Use this location for Utility Billing, city hall and general customer service reference.
City of Callaway Utility Billing
6601 E. Hwy. 22, Callaway, Florida 32404.
Callaway Water Department Phone, Address and Payment Contacts
Use this quick table when you need to pay, call, visit, open service, transfer service, request an adjustment or contact Public Works.
| Need | Official detail | Best action |
|---|---|---|
| Utility Billing / Customer Service | 850-871-6000, press 1 | Call for bill pay, account, late fee, disconnect, new service and adjustment questions. |
| Utility Billing address | 6601 E. Hwy. 22, Callaway, FL 32404 | Use for billing office, City Hall and payment/drop-box reference. |
| Billing hours | Monday–Friday, 8:00 a.m.–5:00 p.m. | Call or visit during regular hours, excluding city holidays. |
| Public Works / Water | 850-871-1033 | Use for water/sewer operations and maintenance routing. |
| Water / Sewer Division address | 324 S. Berthe Ave., Callaway, FL 32404 | Use for Public Works water/sewer division reference. |
| Late fee cutoff | 15th by 5:00 p.m. | Pay before this time to avoid 15% late penalty. |
| Delinquency / interruption cutoff | 25th by 5:00 p.m. | Pay before this time to avoid $50 charge and interruption of services. |
FAQs About Callaway Water Department Bill Pay
How do I pay my Callaway FL water bill online?
Use the official City of Callaway Utility Billing page or Online Bill Pay link and open the official City of Callaway Online Payment Center.
What is the Callaway Utility Billing phone number?
The Utility Billing phone number is 850-871-6000. Press 1 for Utility Billing inquiries.
Where is the Callaway Water Department / Utility Billing office?
The Utility Billing Department is listed at 6601 E. Hwy. 22, Callaway, FL 32404.
What are Callaway Utility Billing hours?
The official New Customer Service Application says Utility Billing can be reached Monday through Friday, 8:00 a.m. to 5:00 p.m., excluding city-observed holidays.
What is the Callaway water bill late fee date?
Payment must be received by 5:00 p.m. on the 15th of each month to avoid a 15% late penalty.
When can Callaway water service be interrupted for non-payment?
Payment must be received by 5:00 p.m. on the 25th of each month to avoid a $50 delinquency charge and interruption of services.
What is the Callaway online payment convenience fee?
The official Online Payment Center says credit/debit cards and e-check payments include a $2.95 convenience fee.
Does Callaway offer Auto Pay for water bills?
Yes. The official Online Payment Center says Recurring / Auto Pay is available, and Auto Pay is free for enrolled users.
Who do I call after paying a disconnected Callaway utility account?
Call City Hall / Customer Service at 850-871-6000 after making an online payment if service has been disconnected or is due to be disconnected.
What is the Callaway Public Works water phone number?
The Water page lists Public Works phone number as 850-871-1033.
Best Way to Pay Callaway Water Department Bill in 2026
The best path is simple: start from the official City of Callaway Utility Billing page and use the official Online Payment Center for water, sewer, stormwater and related utility bill payment. Review the $2.95 convenience fee before submitting card or e-check payment.
For billing questions, late accounts, new service, transfer service, adjustment forms or disconnected service, call 850-871-6000 and press 1. If the account is close to the 15th or 25th cutoff, call after paying so the office can verify your account status.
Important Notice: This article is an independent informational guide and is not the City of Callaway, Callaway Utility Billing Department, CivicPay, MerchantTransact, Public Works, or an official payment processor. Payment links, phone numbers, office hours, deadlines, late penalties, delinquency charges, convenience fees, Auto Pay settings, rates, forms and service rules can change. Always verify urgent billing, payment, disconnection, reconnection, new service or water/sewer matters directly with the City of Callaway.