Loves Park Water Bill & Department Help
Need to pay a Loves Park water bill, use Quick Pay, call the Water Department, visit the drive-up window, understand when your bill is due, check old rate ordinance details, find water quality reports, or separate water from sewer billing? This guide gives the official City of Loves Park details in a quick, task-first format.
Choose the Right Loves Park Water Task
How To Pay a Loves Park Water Bill Online
Start from the official city link
Use the City’s official “Make a Payment” route or go directly to the Loves Park Water Customer Web Portal.
Use Quick Pay or sign in
The portal offers Quick Pay and also lets existing users log in. Register if you want account tools; use Quick Pay for a single payment.
Have your meter reading ready
The City FAQ says customers should make sure they have their meter reading when paying the water bill.
Review account and amount
Check the service address, account information, bill total, water usage, garbage charge if shown, and any past balance before submitting.
Save confirmation
Keep the confirmation number, amount, payment date, method and account number until the portal or office confirms the payment posted correctly.
Loves Park Water Bill Payment Options
| Payment route | Official detail | Best for | Important warning |
|---|---|---|---|
| Online portal | Use the City-linked Loves Park Water Customer Web Portal. Quick Pay is available. | Fast bill payment, account access and online communication preferences. | Use the official cityoflovespark.epayub.com portal, not a third-party bill-pay ad. |
| Phone payment | The City FAQ lists payment by phone at 815-654-5005. | Customers who prefer to pay by phone. | Have your bill and meter reading ready before calling. |
| Drive-up / in person | Pay at the drive-thru window at the Water Department, 5440 Walker Avenue. | Customers who need direct payment help or have questions. | Call 815-877-1421 before visiting if the issue is urgent or account-specific. |
| The City FAQ says water bills can be mailed in. | Non-urgent check or mailed payment. | Do not mail close to the due date if penalties or service risk could apply. | |
| Card payment | The 2025 Water Quality Report says the Water Department accepts Visa, MasterCard and Discover cards for payment. | Customers who want card payment options. | Confirm any processing details with the office. |
| Payment plan | The web portal message says payment plans can be offered upon request. | Customers with a past-due balance or temporary hardship. | Request a plan before the account reaches the worst point. |
Loves Park Water Department Phone, Address and Contact Details
| Need | Official detail | Use it for |
|---|---|---|
| Water Department main phone | 815-877-1421 | Water billing questions, portal issues, water service questions, water quality report questions, payment plans and general Water Department help. |
| Phone payment | 815-654-5005 | Paying a water bill by phone as listed in the City FAQ. |
| Water Department address | 5440 Walker Avenue, Loves Park, IL 61111 | Drive-thru payments, Water Department office help and water account questions. |
| City Hall | 100 Heart Boulevard, Loves Park, IL 61111 | General city business, City Hall routing and city office questions. |
| City Hall hours | Monday–Friday, 8 a.m.–5 p.m. | General City Hall visits. Call the Water Department to confirm water-office drive-up availability for your task. |
| Water Superintendent | Craig McDonald, 815-877-1421 | Official Water Department contact listing. |
| Distribution Lead | Drew Armstrong, 815-877-1421 | Water distribution and field-related routing. |
| Water Department Manager | Russ Caveny, 815-877-1421 | Water Department management routing. |
| Office Manager | Kristy Driscoll, 815-877-1421 | Office, billing and customer-service routing. |
Due Date, Bill Format and Penalty Timing
Due date change
The City’s 2019 Water Department upgrade notice says the due date for water bill payment was extended to the last working day of the month before penalties are assessed.
Bill format
The 2019 notice explains that the updated bill format breaks down charges associated with the account so customers can better understand the bill.
Garbage line item
The same notice explains that garbage collection service was added to the water bill format, so the total may include more than water usage.
Portal Tools: Quick Pay, SMS, Communication Preference and Payment Plans
Quick Pay
The portal provides a Quick Pay link for customers who do not want to complete full login steps for a single payment.
SMS option
The portal message says customers can log in and subscribe for SMS by changing communication preference.
Communication preference
After logging in, use “I want to change my Communication Preference” on the right-hand side, as described by the portal message.
Payment plans
The portal message says payment plans can be offered upon request. Call 815-877-1421 if you need one.
Start, Stop, Move or Final Water Bill Help
The official pages reviewed confirm the Water Department phone, address and payment options, but they do not publish a detailed start/stop checklist. Use this practical checklist before calling or visiting so the office can help you faster.
Starting service
Call 815-877-1421 before move-in. Ask what ID, lease/deed, deposit, meter-reading and start-date rules apply to your address.
Stopping service
Ask whether the Water Department needs a final meter reading, forwarding address and specific shutoff date.
Moving inside Loves Park
Ask whether your old account must be paid before a new account is opened and whether a fresh meter reading is required.
- Service address and mailing address.
- Account number if you already have one.
- Move-in or move-out date.
- Current meter reading if requested.
- Landlord, tenant, owner or business name.
- Phone number and email for follow-up.
Loves Park Water Rates and Discount Notes
The City’s current Rates & Fees page may show “Coming Soon,” but the Water Department page links Ordinance 4159-17 / Water Rate Increase documents. Because rate documents can change, use the numbers below as official ordinance reference and call 815-877-1421 to verify current billing before budgeting or disputing a bill.
| Rate item from official ordinance | Official detail | What it means |
|---|---|---|
| Inside-city residential billing cycle | Single-family residential accounts inside city limits are billed quarterly; other accounts are billed monthly. | Do not compare a quarterly residential bill with a monthly commercial or outside-city bill. |
| Inside-city residential 5/8" and 3/4" meter service charge | $4.50 in the ordinance, charged three times for quarterly accounts. | Quarterly service charge may be shown as three months of the service charge. |
| Inside-city single-premises usage | First 20,000 gallons at $2.78 per 1,000 gallons; next 40,000 gallons at $2.50; over 60,000 gallons at $1.97. | Quarterly accounts use three times the gallon blocks in the ordinance. |
| Outside-city residential 5/8" and 3/4" meter service charge | $8.50 in the ordinance. | Outside-city accounts can have different service and usage charges. |
| Outside-city single-premises usage | First 20,000 gallons at $5.57 per 1,000 gallons; next 40,000 gallons at $4.96; over 60,000 gallons at $4.01. | Outside-city usage is not the same as inside-city usage. |
| Senior citizen rate note | Ordinance text says qualifying senior citizens age 65+ inside city limits, paying their own residential water bill, may be billed at the minimum rate plus consumption charges. | Ask the Water Department what proof and application process are currently required. |
| Disabled citizen rate note | Ordinance text references proof of disability and/or qualified doctor signature for reduced water rates for eligible inside-city residential users. | Call before assuming eligibility; documents may be required. |
High Loves Park Water Bill: What To Check First
Toilets and fixtures
Silent toilet leaks and dripping fixtures can increase usage without obvious flooding. Use a dye test in the tank and wait without flushing.
Meter reading
The City FAQ tells customers to have the meter reading when paying the bill. A fresh reading also helps explain usage changes.
Outdoor use
Check hoses, irrigation, pools, sprinklers, pressure washing, wet lawn spots and seasonal use before assuming the bill is wrong.
| What you notice | Possible reason | What to do |
|---|---|---|
| Bill total changed after 2019-style format | Bill includes broken-out charges and may include garbage collection service. | Compare water usage separately from garbage and other charges. |
| Usage increased but no obvious leak | Toilet leak, outdoor use, appliance, water softener, humidifier or hidden line leak. | Check meter movement while all water is off and inspect fixtures. |
| Portal total does not match your expectation | Past balance, penalty, garbage charge, updated meter read or payment not posted. | Call 815-877-1421 with account number and payment proof. |
| Meter reading seems wrong | Reading error, incorrect self-read, blocked meter or actual usage difference. | Take a clear photo and call the Water Department before the due date. |
| Water quality concern and high usage | Separate issues may be involved. | Use Water Department for account questions and the CCR/water-quality contact route for quality questions. |
Loves Park Water Quality Reports and PFAS Notes
Consumer confidence reports
The Water Department page links current and past Consumer Water Confidence Reports, including newer report links and older report downloads.
2024 violation summary
The 2025 report, covering the 2024 reporting period, states that the Loves Park Water Department detected no water quality violations in 2024.
PFAS sampling
The 2025 report says 18 PFAS compounds were sampled in the Loves Park finished drinking water in 2024 and none were detected.
| Water quality item | Official report detail | What customers should do |
|---|---|---|
| Water supply system | City water is provided through wells, water towers and treatment plants. | Use the Water Department page and CCR downloads for official information. |
| IEPA compliance | The department says it makes sure the city complies with IEPA requirements regarding citizen health. | Use the CCR if you want specific testing and contaminant data. |
| Lead and copper | The 2025 report says the department records reflect no lead service lines within the system and gives EPA lead-safety guidance. | If concerned about your home plumbing, ask about testing and consider plumbing materials inside your property. |
| Source water information | The report says customers can stop by City Hall or call the water operator at 815-877-1421 to learn more about source water assessment information. | Call before visiting if you need a printed copy or specific report help. |
Sewer / Wastewater Bill: Do Not Confuse It With the Water Department
Loves Park Water Department
Handles city water billing, meter/water questions, water quality reports and water service. Call 815-877-1421 for Loves Park water.
Four Rivers Sanitation Authority
Four Rivers serves the Loves Park area for wastewater/sewer. Its customer service phone is 815-387-7500, and its online sewer bill portal offers Quick Pay.
| If the issue is… | Use this route | Why |
|---|---|---|
| Water bill, water meter, drinking water or Water Department drive-up payment | Loves Park Water Department | The city water office handles municipal water. |
| Sewer/wastewater bill or sewer payment | Four Rivers Sanitation Authority | FRSA handles wastewater/sewer billing and has its own payment portal. |
| Sewer backup emergency | FRSA sewer backup number: 815-387-7600 | FRSA lists this as a 24-hour sewer backup number. |
| Sewer bill payment plan | FRSA Customer Service: 815-387-7500 | FRSA FAQs say customers can contact customer service for payment plan information. |
Garbage Charge on the Water Bill
The City’s 2019 Water Department upgrade notice says garbage collection service was added to the water bill and that the updated format breaks down each charge associated with the account. If your total seems higher than expected, check the garbage line before assuming water usage alone caused the increase.
Separate charges
Review water usage, service charge, garbage charge and any past balance separately.
Garbage questions
Use the City’s garbage pickup resources if the question is about collection service, not water usage.
Billing confusion
If the bill format is confusing, call the Water Department at 815-877-1421 with your account number and bill in hand.
Local Loves Park Tips That Save Time
Use 5440 Walker Avenue for water payments
The official FAQ points customers to the Water Department drive-thru window at 5440 Walker Avenue for in-person payment.
Keep the meter reading handy
The official FAQ specifically says to have your meter reading when paying your bill. That also helps when discussing a high bill.
Ask for a payment plan early
The payment portal says payment plans can be offered upon request. Waiting until the account is already in trouble leaves fewer options.
Check water vs sewer provider
Loves Park Water and Four Rivers sewer are different. Paying the wrong portal will not fix the other bill.
Loves Park Water Department Map and Visit Planning
Use this map for the Loves Park Water Department at 5440 Walker Avenue, Loves Park, IL 61111. Call 815-877-1421 before visiting for urgent account, payment-plan, meter, high-bill or service questions.
Water Department
5440 Walker Avenue, Loves Park, IL 61111. Main phone: 815-877-1421.
City Hall
100 Heart Boulevard, Loves Park, IL 61111. General City Hall hours: Monday–Friday, 8 a.m.–5 p.m.
Bring this
Water bill, account number, meter reading, payment confirmation, service address, photo ID if requested and any leak/high-bill documentation.
Official Loves Park Water and Utility Links
Loves Park Water Department FAQs
Where do I pay my Loves Park water bill online?
Use the official Loves Park Water Customer Web Portal at cityoflovespark.epayub.com. The portal offers login, registration and Quick Pay.
What is the Loves Park Water Department phone number?
The official Water Department phone number is 815-877-1421.
What is the phone number to pay a Loves Park water bill?
The City FAQ lists phone payment at 815-654-5005. Have your bill and meter reading ready when calling.
Where is the Loves Park Water Department located?
The Water Department address is 5440 Walker Avenue, Loves Park, IL 61111.
Can I pay in person?
Yes. The City FAQ says water bills can be paid in person at the drive-thru window at the Water Department, 5440 Walker Avenue.
Can I mail my water bill payment?
Yes. The City FAQ says water bills can be mailed in. Use the payment instructions shown on your actual bill and allow enough mailing time.
When is my Loves Park water bill due?
The City’s 2019 Water Department upgrade notice says the due date was extended to the last working day of the month before penalties are assessed.
Does the water bill include garbage collection?
The City’s 2019 Water Department upgrade notice says garbage collection service was added to the water bill format. Review the line items before assuming the total is only water usage.
Can I request a payment plan?
The Loves Park Water Customer Web Portal message says payment plans can be offered upon request. Call 815-877-1421 to ask about options.
Where do I find Loves Park water quality reports?
The official Water Department page links current and past Consumer Water Confidence Reports. The 2025 report covers the 2024 reporting period and states no water quality violations were detected in 2024.
Is my sewer bill handled by the Loves Park Water Department?
Not always. Four Rivers Sanitation Authority handles wastewater/sewer service for the Loves Park area. Use the provider name shown on your bill to choose the correct payment portal.
Does this page collect Loves Park water payments?
No. This is an independent informational guide. Use official City of Loves Park and Loves Park Water Department links for live payment, account status, water quality reports and official help.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.