DeKalb Water Portal & Account Help
Need to pay a DeKalb County water or sewer bill? This page gives the useful path first: official customer portal, Quick Pay, phone payment, billing phone, office and mail address, new service, smart-meter usage tools, dispute rules, 2026 rates, emergency reporting and high-bill checks.
Do This First If You Just Want To Pay
Use the DeKalb County Water Service customer portal for login or Quick Pay.
Open portalThe Services & Billing page lists phone payment at 404-371-6294.
Call pay lineCall Water/Sewer billing questions at 404-378-4475.
Call billingCall 770-270-6243 for main breaks, sewer backups, no water or water quality issues.
Call emergency lineHow To Pay a DeKalb County Water Bill Online
Open the official portal
Use myaccount.dekalbcountyga.gov or start from DeKalb County’s official Bill Pay page.
Choose Quick Pay or login
Quick Pay is for a fast one-time payment. Login is better if you want usage history, payment history, Smart Meter data or multiple-account access.
Have your newest bill ready
The portal says new sign-up users should have the most recent bill handy. DeKalb changed water billing account numbers during the new portal launch, so old saved account details may not work.
Save payment proof
Keep the confirmation, payment date, amount, account number, payment method and screenshot until the portal balance and bank record both match.
DeKalb County Water Payment Options
| Payment route | Official detail | Best for | User mistake to avoid |
|---|---|---|---|
| Customer Portal | View and pay bills, track water usage, set up automatic payments, update account information and access notifications. | Most customers, especially if you want usage history or AutoPay. | Using an old saved portal or wrong DeKalb city/county payment page. |
| Quick Pay | Available from the DeKalb County Water Service portal. | One-time payment when you already have the correct bill. | Paying without checking the account number and service address. |
| Phone payment | Services & Billing lists payment by phone at 404-371-6294. | Customers who prefer phone payment or cannot use the portal. | Calling billing support when you only need the payment line. |
| In person | 4572 Memorial Drive, Suite 200, Decatur, GA 30032. | Customers who need in-person account or payment help. | Going without bill, account number, ID or recent payment proof. |
| DeKalb County Finance, PO Box 71224, Charlotte, NC 28272-1224. | Non-urgent mailed payment. | Mailing close to the due date and expecting immediate posting. | |
| Automatic payments | The portal offers automatic payment setup. ACH users from the old system were told to allow the new payment processor, Chase Payment Tech. | Recurring monthly/bi-monthly customers who want fewer late-payment risks. | Assuming old ACH or paperless settings carried over after the new billing system. |
Customer Portal: What You Can Actually Do
Pay and review bills
- View current charges.
- Pay your bill online.
- Review transaction history.
- Review payment history.
Use water data
- View Smart Meter consumption data.
- Analyze water usage.
- Download usage details.
- Compare usage before disputing a bill.
Manage account access
- Add multiple accounts to one profile.
- Update account information.
- Access service notifications.
- Use online new-service application.
DeKalb Water Billing Phone, Office and Mail Address
Billing questions
404-378-4475
Use for bill questions, payment plans, disputes and account help.
Phone payment
404-371-6294
Use for paying a water/sewer bill by phone.
Main billing office
4572 Memorial Drive, Suite 200
Decatur, GA 30032.
Mail payment
DeKalb County Finance
PO Box 71224, Charlotte, NC 28272-1224.
General information
404-371-2667
Use for general Department of Watershed Management information.
County main office
1300 Commerce Drive
Decatur, GA 30030. County phone: 404-371-2000.
Business hours
Monday–Friday
Watershed contact section lists 8:00 a.m.–5:00 p.m. for customer support.
New Water Service, Move-In or Account Setup
New customer
The DeKalb customer portal links to an online Application for New Service. Start there when moving into a property served by DeKalb County water/sewer.
Have documents ready
New service usually requires property, identity and occupancy details. Have lease/closing details and service address ready before applying.
Register after first bill
Once you receive the updated bill/account details, create the online profile to track usage, pay and manage notifications.
DeKalb County Water and Sewer Rates: Useful 2026 Bill Examples
DeKalb’s official Services & Billing page includes an average usage calculator using EPA’s estimate of 100 gallons per person per day. Actual bills vary by usage, sewer status, readiness fees and account details.
| Rate / example item | Official detail shown by DeKalb | Why it matters |
|---|---|---|
| Water Tier 1 | First 2,000 gallons at $2.16 per 1,000 gallons. | Small households may have much of their usage in the lowest tier. |
| High usage water tier | Over 20,001 gallons listed at $8.08 per 1,000 gallons. | Leaks, irrigation and pool filling can push usage into higher-cost tiers. |
| Water readiness fee | Calculator examples show a $2.84 Water Readiness To Serve Fee. | Fixed charges can appear even when usage is low. |
| Sewer volume rate | Calculator examples use $11.34 per 1,000 gallons plus a $6.90 Sewer Readiness to Serve fee. | Sewer often drives a large share of the total bill. |
| Septic tank note | DeKalb states no sewer charges are applied to customers who have septic tanks. | If you have septic and sewer appears on the bill, ask Customer Service. |
| 1-person example | 3,000 gallons estimated monthly water/sewer bill: $51.16. | Useful baseline for low usage. |
| 4-person example | 12,000 gallons estimated monthly water/sewer bill: $184.03. | Useful baseline for a larger household. |
| 8-person example | 24,000 gallons estimated monthly water/sewer bill: $389.46. | Useful for spotting whether the issue is household size or possible leak. |
Dispute a DeKalb Water Bill: Rules That Matter
File before the due date. DeKalb says customers must file a dispute before the bill due date to avoid late fees or disconnection. While the bill is under review, customers do not have to pay the disputed amount, but they must still pay the undisputed portion by the due date.
| Dispute route | Official detail | What to include |
|---|---|---|
| Online form | Use the DeKalb Water Billing Dispute Request Form. | Service address, billing account number, phone number and clear explanation. |
| customerassurance@dekalbcountyga.gov. | Include service address, billing account number and valid contact phone number. | |
| DeKalb County Utility Customer Operations, Attn: Customer Service, 4572 Memorial Drive, Suite 200, Decatur, GA 30032. | Mail early enough to be received before the due date. | |
| County acknowledgement | DeKalb says it will acknowledge receipt within 10 business days. | Keep proof of submission date and any confirmation. |
| After resolution | Pay adjusted balance within 10 calendar days or contact Customer Service at 404-378-4475 to set up payment arrangements. | Do not ignore the resolved balance; call promptly if you need a plan. |
Payment Plan and Past-Due Help
Call billing
For payment plans after a dispute or when you cannot pay the resolved balance, call Customer Service at 404-378-4475.
Do not wait
File disputes before the due date and call before the account reaches late fees, disconnection or emergency status.
Keep proof
Save bills, dispute confirmation, payment receipts, representative names, dates and any agreed arrangement details.
DeKalb Water and Sewer Emergencies
24-hour emergency line
770-270-6243
Use for water main breaks, sewer system emergencies and urgent water service issues.
Emergency email
dekalbwaterops@dekalbcountyga.gov
Use when sending details or follow-up information about water operations issues.
Report these
- Water main breaks.
- Sewer backups.
- No water service.
- Water quality issues.
Call 911 for danger
Use 911 for immediate safety risks such as severe flooding blocking roadways, structural collapse or major life-safety hazards.
High DeKalb County Water Bill Checklist
Leak and fixture checks
- Running toilet or bad flapper.
- Dripping faucet.
- Outdoor hose left on.
- Irrigation timer problem.
- Hidden yard or service-line leak.
Use portal data
- View Smart Meter consumption data.
- Analyze and download usage.
- Compare current vs previous bills.
- Check if usage is daily spike or steady increase.
- Add multiple accounts if you manage properties.
Before calling
- Account number.
- Service address.
- Bill month.
- Usage/gallons.
- Repair date or photos if any.
| Bill symptom | Likely reason | Best next step |
|---|---|---|
| Usage jumped suddenly | Leak, irrigation, pool fill, meter/account change, more people in household. | Download portal usage and check fixtures before filing dispute. |
| Water charge rose but sewer did too | Sewer charges usually follow water consumption unless septic or eligible credit applies. | Check whether the property has sewer, septic or retainage-credit eligibility. |
| You used water that did not enter sewer | Pool filling, irrigation, production process or garden watering may qualify in limited cases. | Review the Wastewater Retainage Credit Program. |
| You believe the bill is wrong | Meter read, account issue, usage error, or leak dispute. | File dispute before due date and pay undisputed charges. |
Wastewater Retainage Credit Program: When Sewer Charges May Be Reduced
Why this matters: DeKalb says sewer charges normally equal water use. The Wastewater Retainage Credit Program helps when less water returns to the sewer system, such as irrigation, manufacturing, boilers, filling pools or limited garden watering situations.
| Customer type | Possible eligibility | Official-style planning note |
|---|---|---|
| Commercial / industrial | Water used in ways that reduce wastewater, such as manufacturing, boilers or irrigation. | May need a sub-meter for consumptive uses or a wastewater meter to measure actual discharge. |
| Residential pool filling | Private pool filling. | DeKalb describes one adjustment per year based on pool volume. |
| Residential garden watering | Hand watering a garden in limited cases. | DeKalb describes up to three adjustments per year, capped at 100 gallons per adjustment, if the property is more than 1,000 feet from a fire hydrant and has a smart meter tied to DWM’s AMI system. |
| High use above 40,000 gallons | Program example compares standard combined water/sewer rate with irrigation rate. | DeKalb lists standard combined water/sewer at $15.99 per 1,000 gallons and applicable irrigation rate at $8.08 in the program example. |
Local DeKalb County Tips That Prevent Bill Problems
Make sure it is DeKalb County, Georgia
There are DeKalb utilities in other states and cities. The correct water portal should be MyAccount.DeKalbCountyGA.gov and official pages should be on DeKalbCountyGA.gov.
Use the newest account number
DeKalb launched a newer billing system and changed water account numbers. If a saved bank payee or old portal login fails, check the latest bill first.
Dispute before the due date
Waiting until after the due date can create late fees or disconnection risk even if the bill later gets adjusted.
Use Smart Meter data before blaming rates
The portal’s usage tools can show whether the problem is a true usage spike, a steady leak, pool/irrigation use or a billing/account issue.
DeKalb Water Billing Office Map and Visit Planning
Use the map for orientation to the billing/customer-service office. Call 404-378-4475 before visiting if you need to confirm documents, dispute routing, payment-plan options or new-service requirements.
Billing office
4572 Memorial Drive, Suite 200, Decatur, GA 30032.
Bring this
Current bill, account number, service address, ID if needed, payment proof, dispute documents, and repair/usage evidence if relevant.
Mailing payment
Use DeKalb County Finance, PO Box 71224, Charlotte, NC 28272-1224. Do not mail urgent shutoff payments close to the deadline.
Official DeKalb County Water Links Used in This Guide
DeKalb County Water Bill Pay FAQs
Where do I pay my DeKalb County water bill online?
Use the official DeKalb County Water Service customer portal at myaccount.dekalbcountyga.gov or start from the DeKalb County Bill Pay page.
Can I pay without creating an account?
Yes. The customer portal offers Quick Pay for one-time payment. Register if you want Smart Meter consumption data, transaction history, payment history, usage downloads or multiple-account access.
Is there a fee to pay a DeKalb water bill online or by phone?
DeKalb’s new billing system notice says customers are not required to pay customer fees for online or over-the-phone payments.
What is the DeKalb water bill phone payment number?
The Services & Billing page lists phone payment at 404-371-6294.
What is the DeKalb County water billing phone number?
For billing questions, account help, disputes and payment plans, call 404-378-4475.
Where is the DeKalb water billing office?
The main customer-service/billing office is 4572 Memorial Drive, Suite 200, Decatur, GA 30032.
Where do I mail a DeKalb water bill payment?
Mail payment to DeKalb County Finance, PO Box 71224, Charlotte, NC 28272-1224.
What number do I call for DeKalb water or sewer emergencies?
Call the 24-hour emergency line at 770-270-6243 for water main breaks, sewer backups, no water service and water quality issues.
How do I dispute a DeKalb water bill?
File the Water Billing Dispute Request Form online, email customerassurance@dekalbcountyga.gov, or mail the dispute to DeKalb County Utility Customer Operations, Attn: Customer Service, 4572 Memorial Drive, Suite 200, Decatur, GA 30032. File before the due date and pay undisputed charges.
How long does DeKalb take to acknowledge a bill dispute?
DeKalb says it will acknowledge receipt of a filed dispute within 10 business days.
Can I set up a payment plan?
For payment arrangements, call Customer Service at 404-378-4475. After a dispute is resolved, customers must pay the adjusted balance within 10 calendar days or contact Customer Service to set up payment arrangements.
Is WaterBillsPay.org the official DeKalb County website?
No. This is an independent informational guide. Use DeKalbCountyGA.gov and MyAccount.DeKalbCountyGA.gov for live balances, payments, account service, rates, disputes and emergency instructions.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.