Lawrence Water Department, KS: Bill Pay, Phone Number, Address & Utility Billing Help
Use this practical City of Lawrence guide to pay your water, sewer, stormwater, trash and utility bill online, by phone, mail, drop box or City Hall, contact Utility Billing, start/stop/transfer service, restore service, report water emergencies, understand late fees and avoid payment-processing mistakes.
🔒 Official City of Lawrence Utility Resources
Before You Pay a Lawrence Water Bill, Know It Is Usually a Full Utility Bill
People searching “Lawrence Water Department bill pay” usually need the official payment portal, phone number, City Hall address, hours, start/stop service form, late-fee rules, water emergency contact, or restore-service instructions.
The City of Lawrence uses the broader term Utility Billing. Your monthly bill may include water, sanitary sewer, stormwater, trash, recycling or yard waste-related charges. So the correct payment page is the City of Lawrence Utility Billing page, not a separate private water company site.
For payment, use the official online utility billing portal or the City Hall service counter. For billing questions, call 785-832-7878. For water or sewer emergencies, call 785-832-7800.
Search intent: pay Lawrence water bill
User needs the official online portal, Paymentus processing note, card/eCheck options, phone payment and in-person details.
Search intent: phone and address
User needs Utility Billing at 785-832-7878 and City Hall ground floor at 6 East 6th Street.
Search intent: emergency or restore service
User needs to separate billing restore service from water/sewer emergency reporting.
How to Pay Your City of Lawrence KS Utility Bill Online
The official City of Lawrence portal lets customers pay online with Visa, Discover, MasterCard or eCheck. You can make a one-time payment or register for an online account.
1
Open the official Utility Billing page
Start from LawrenceKS.gov before entering payment details.
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Official billing page: City of Lawrence Utility Billing.
Direct portal: Pay Your Utility Bill Online.
2
Choose one-time payment or register
Register if you want Auto Pay and account tools.
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Use one-time payment if you only need to pay now. Register if you want to view account details, pay online, and set up or manage Auto Pay through the portal.
3
Prepare your account number
Use the number printed on your utility bill.
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You can also get account information 24/7 by calling 785-832-7878 and using the account number located on the front of your utility bill.
4
Choose payment method
Card and eCheck options are listed.
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The City lists online payment with Visa, Discover, MasterCard or eCheck. Credit card payments are processed through Paymentus online and by phone.
5
Save your confirmation
Important for delinquent or restore-service situations.
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If your account is delinquent or you need to restore service, call 785-832-7878 during 8 a.m.–5 p.m. Monday–Friday after payment to confirm next steps.
Lawrence Utility Bill Payment Options: Online, Phone, Mail, Drop Box and City Hall
The City provides several payment options for utility bills. These payment methods are for utility bills only, not miscellaneous City invoices.
| Payment Method | Official Route | Best For | Practical Tip |
|---|---|---|---|
| Online payment | utilitybilling.lawrenceks.gov | One-time payment, registered account, Auto Pay management | Use eCheck or card options as shown in the portal. |
| Phone card payment | 785-832-7878, option 1 | Visa, Discover or MasterCard payment by phone | Have account number and card ready before calling. |
| Mail payment | P.O. Box 1757, Lawrence, KS 66044-8757 | Routine non-urgent payment by check | Bills are paid when processed, not when mailed. Do not send post-dated checks. |
| Drop box | East of City Hall between Riverfront Plaza and City Hall | After-hours check or money order drop-off | Allow two full business days. Do not put cash in the drop box. |
| In person | City Hall, ground floor, 6 East 6th Street | Cash, check, money order, credit card and account help | Hours are 8 a.m.–5 p.m. Monday–Friday, excluding holidays. |
| Auto Pay | Online account portal | Automatic monthly bill payment | Required for Levelized Billing eligibility. |
City of Lawrence Utility Billing Phone Number, City Hall Address, Office Hours and Email
Use Utility Billing for payment and account questions. Use Municipal Services & Operations for non-billing water, sewer and stormwater issues.
Billing questions
Use for utility bill questions, payment questions, account info, phone payment and restore-service questions.
Office hours
Monday–Friday
8:00 a.m.–5:00 p.m.
Excluding City holidays.
Customer service office
City Hall, Ground Floor
6 East 6th Street
Lawrence, KS 66044
Mail and email
P.O. Box 1757
Lawrence, KS 66044-8757
utilitybilling@lawrenceks.gov
| Need | Official Contact | Best Action |
|---|---|---|
| Billing questions | 785-832-7878 | Have account number and bill ready. |
| Phone card payment | 785-832-7878, option 1 | Use for Visa, Discover or MasterCard phone payment. |
| Water non-bill problem | 785-832-7800 | Use for water issues, water emergency and MSO routing. |
| Sanitary sewer problem | 785-832-7800 | Use for sewer backup/emergency or sewer service issue. |
| Trash, recycling and yard waste | 785-832-3032 | Use for solid waste collection service issues. |
| Stormwater | 785-832-7800 | Use for stormwater and illicit discharge concerns. |
How to Start, Stop or Transfer City of Lawrence Utility Service
The City provides a Service Request form for residential start, stop or transfer requests. The timing rule is important: requested turn-on and turn-off dates must be at least three business days after the request date.
Start service
Use the service request form and choose Start. Requested service date must be a business day and at least three business days out.
Stop service
Use the same form and choose Stop. Provide forwarding mailing address for final billing.
Transfer service
Use Transfer if moving from one Lawrence address to another.
| Service Need | Official Detail | Practical Action |
|---|---|---|
| Start service | Use Start option in service request form | Submit at least three business days before requested turn-on date. |
| Stop service | Use Stop option | Provide turn-off address, turn-off date and mailing address. |
| Transfer service | Use Transfer if moving within Lawrence | Prepare both old and new service addresses. |
| Commercial service | Use Commercial Service Initiation Form PDF | Send completed form to utilitybilling@lawrenceks.gov. |
| Restore service | Use Restore Service form and call if urgent | If delinquent, call 785-832-7878 during weekday business hours. |
What Happens If a Lawrence Utility Bill Is Late?
If your bill is late, read this section before mailing a check or using the drop box. Some payment methods process slower and may not protect service in time.
Late charge
The City lists a two-percent late charge applied to the account if you pay late.
Disconnection timing
Water service is subject to disconnection 20 days after the bill is due.
Restore service
Restoring service includes paying all past due bills, reconnection fees and unpaid deposits.
| Late Bill Issue | Official Detail | Practical Action |
|---|---|---|
| Late payment | Two-percent late charge | Pay online or call if the due date has passed. |
| Disconnection risk | Water service subject to disconnection 20 days after bill due | Call Utility Billing at 785-832-7878 if you are close to shutoff. |
| Returned check | $25 fee plus late penalties | Use a verified payment method if the account is urgent. |
| Collection trip | $25 trip charge if collection-related trip is made | Resolve the bill before field collection action occurs. |
| Repeated disconnection | Owner deposit may equal average of two monthly bills after two or more non-payment disconnections in 12 months | Ask about Auto Pay or Levelized Billing if eligible. |
Who to Call for Lawrence Water or Sewer Emergencies
Billing questions and water emergencies are different. Utility Billing handles the account and payment. Municipal Services & Operations handles non-billing water, sewer and stormwater problems.
1
For water emergency or main break
Call MSO customer service / emergency routing.
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Call 785-832-7800. Give the nearest address, cross street, whether water is flowing, whether pressure is low or absent, and whether property or traffic is affected.
2
For sewer backup or sewer emergency
Use the same MSO emergency number.
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Call 785-832-7800 and describe whether the problem is a sewer backup, sewer odor, manhole issue or wastewater collection concern.
3
For taste or odor issues
Use the MSO reporting tools or customer service.
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The MSO page links to water taste and odor reporting. If the issue feels urgent or widespread, call 785-832-7800.
Lawrence Utility Bill Help: Low-Income Elderly Rate and Levelized Billing
The City of Lawrence offers programs and billing tools that may help some customers manage bills more predictably.
Low-Income Elderly Rate
The City says qualified elderly residents may receive reduced water, sanitary sewer and sanitation charges under the Low-Income Elderly Rate program.
Levelized Billing
Levelized Billing calculates the monthly payment amount using a rolling 12-month average and can help reduce drastic seasonal changes.
Levelized Billing eligibility
You must have service at the current location for at least 12 months, be current with no past due balance, and sign up for Auto Pay.
High summer usage
The City notes Levelized Billing can be especially helpful for customers who irrigate during summer months.
Practical Lawrence Utility Bill Tips Most Generic Posts Miss
These tips are written for real Lawrence renters, homeowners, students, landlords, property managers and customers trying to avoid late fees, restore service or start utilities on time.
Use the official portal only
Lawrence uses utilitybilling.lawrenceks.gov for online utility payment. Start from LawrenceKS.gov if you are unsure.
Do not mail close to shutoff
Mailed payments count when processed, not when mailed. Use online or phone payment if the account is urgent.
Drop box is not instant
The City says drop-box payments may need two full business days to process. Do not drop cash there.
Submit service changes early
Start, stop and transfer requests need at least three business days. Weekends and holidays do not count.
Use the right phone number
Billing is 785-832-7878. Water, sewer and stormwater emergencies are 785-832-7800.
Ask about Levelized Billing
If you have 12 months at the address, no past due balance and Auto Pay, Levelized Billing may smooth seasonal spikes.
Lawrence Water Department Bill Pay FAQs
These FAQs answer real search questions about City of Lawrence water and utility bill payment, phone numbers, office address, hours, drop box, mail payment, emergency reporting and start/stop service.
QHow do I pay my City of Lawrence KS water bill online?▾
Use the official City of Lawrence online utility billing portal. You can make a one-time payment or register for an online account.
QWhat is the City of Lawrence Utility Billing phone number?▾
For billing questions, call 785-832-7878.
QCan I pay my Lawrence utility bill by phone?▾
Yes. To pay with Visa, Discover or MasterCard by telephone, call 785-832-7878 and choose option 1.
QWhere is the Lawrence Utility Billing office?▾
Utility Billing is located on the ground floor of City Hall at 6 East 6th Street, Lawrence, KS 66044.
QWhat are City of Lawrence Utility Billing office hours?▾
Utility Billing hours are 8:00 a.m. to 5:00 p.m. Monday through Friday, excluding holidays.
QWhere do I mail a City of Lawrence utility bill payment?▾
If you do not have the payment coupon, mail payment to P.O. Box 1757, Lawrence, KS 66044-8757. Do not mail cash.
QDoes Lawrence have a utility bill drop box?▾
Yes. The City lists a drop box east of City Hall between the Riverfront Plaza and City Hall. Allow two full business days for processing and do not leave cash in the drop box.
QWho do I call for a Lawrence water or sewer emergency?▾
For water emergency, sewer backup/emergency or stormwater illicit discharge, call 785-832-7800.
QHow far in advance should I start, stop or transfer Lawrence utility service?▾
The City says requested turn-on and turn-off dates must be at least three business days after the request date, and service dates are weekdays only.
QIs WaterBillsPay.org the official City of Lawrence website?▾
No. WaterBillsPay.org is an independent informational guide. Always make payments and confirm account-specific instructions through official City of Lawrence links.
The Safest Way to Pay or Fix a Lawrence Water Bill Problem
For normal City of Lawrence utility bill payment, use the official online portal, phone payment option, mail payment, drop box, or City Hall Utility Billing service counter. For billing questions, call 785-832-7878 or email utilitybilling@lawrenceks.gov.
For water emergencies, sewer backup or stormwater emergency issues, call 785-832-7800. For start, stop or transfer service, submit the official request at least three business days before the needed date.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.