Augusta Utilities Bill & Service Help
Need to pay an Augusta-Richmond County water bill, register for the customer portal, start or transfer service, handle a delinquent account, understand a high bill, request a leak adjustment, or report a water/sewer emergency? This guide gives the useful official actions first.
Quick Answer: Pay, Call or Report
Use the Augusta Water Utilities customer portal to view/pay bills and check usage.
Open portalCall Customer Service at 706-821-1851.
Contact pageSubmit a signed Water Turn-On form by 2 p.m. with required documents.
New accountsBroken water line or sewer backup after hours: 706-842-3060.
Emergency stepsHow to Pay an Augusta Water/Sewer/Stormwater Bill Online
Start from Augusta’s official pay page
Use the official Pay Your Water/Sewer/Stormwater Bill Online page or the Augusta Water Utilities customer portal.
Have your recent bill ready
The portal says to have your most recent bill handy before signing up. Your account number is shown on the Augusta Water Utilities bill.
Register if you need account tools
Creating a user name lets you view and pay bills, review transaction/payment history, analyze and download water usage, and add multiple accounts to your profile.
Choose payment method
Augusta’s FAQ says electronic check and credit card payments are available by phone and online, including recurring online monthly payments.
Save proof
Save the confirmation number, payment date, amount, account number, email receipt, and bank/card record. For disconnection risk, call Customer Service.
What the Augusta Customer Portal Lets You Do
View and pay
View and pay Augusta Utilities bills online through the customer portal.
History
Review transaction and payment history, which helps if a payment or balance looks wrong.
Usage
Analyze and download water usage before assuming a high bill is only a rate issue.
Multiple accounts
Add multiple accounts to one web profile, useful for landlords or property managers.
Augusta Utilities Payment Options Compared
| Method | Official detail | Best for | Important warning |
|---|---|---|---|
| Online portal | View/pay bills, payment history, usage downloads and multiple accounts. | Most routine payments and account checks. | Start from AugustaGA.gov or utilitiesbill.augustaga.gov to avoid wrong links. |
| Phone payment | Augusta FAQ says electronic check or credit card payments are available by phone. | Customers who cannot use the portal or need help while paying. | Use official Customer Service number only: 706-821-1851. |
| Recurring online monthly payment | The FAQ mentions recurring online monthly payments. | Customers who want to reduce missed-payment risk. | Confirm the first draft date and current balance before relying on it. |
| In person | Customer service locations include 452 Walker Street and 3463 Peach Orchard Road. | Account setup, documents, payment questions, and urgent clarification. | Confirm hours before visiting around holidays or service notices. |
| Mail / written correspondence | Bills and written correspondence are mailed or delivered to the most recent mailing address on file. | Routine documents and non-urgent billing communication. | Keep mailing address updated or notices can be missed. |
Augusta Utilities Phone, Offices and Hours
Customer Service
706-821-1851
Start/stop service, payment discussion, payment arrangements and billing help.
Walker Street
452 Walker Street
Augusta, GA 30901. Portal also lists this address for customer service.
Peach Orchard
3463 Peach Orchard Road
Augusta, GA 30906. Also listed on the portal.
Hours
Monday–Friday
8:30 a.m.–5:00 p.m. Closed weekends and city holidays.
New Account or Transfer Service in Augusta
Augusta Utilities requires a completed new account application or transfer application. Do not wait until move-in day if documents are missing.
Minimum items listed by Augusta
- Legal name.
- Mailing address.
- Previous address.
- Telephone numbers.
- Picture identification.
- Copy of title, lease, or notarized owner letter showing primary residency.
- Any additional information required on the service application.
Turn-on timing
Augusta’s new service page says to return a completed and signed Water Turn-On form to Customer Service by 2 p.m.. The FAQ also lists a $25 non-refundable fee to establish a new account or transfer service, assessed to the first bill.
Billing Cycles, Minimum Bill and Disconnection Timing
12 billing cycles
Augusta says billing dates are based on the meter’s cycle assignment and that there are currently 12 billing cycles.
After meter reading
Customers are generally billed within two weeks of the meter reading. Keep the mailing address on file current.
Disconnect risk
Augusta’s FAQ says if an account is more than one bill delinquent, disconnection will occur after the penalty date.
Service and Miscellaneous Fees Users Ask About
| Fee item | Listed amount | When it matters |
|---|---|---|
| Establish new account / transfer service | $25 | New customer, move, transfer or service setup. |
| Cut-off and re-establish fee | $25 | Due to delinquent account, occupancy list or returned check. |
| Attached locking device | $65 | Second trip after water has already been turned off. |
| Relocate water meter | $125 | Meter relocation request. |
| Reduce meter size | $125 + meter cost | When a meter-size reduction is approved/needed. |
| Sidewalk cuts | $110 | When water/sewer work requires sidewalk cutting. |
| Road crossings | $150 / lane | Road cut/jack-and-bore work. |
High Augusta Water Bill Checklist
Check usage first
Use the portal to analyze and download water usage. Compare consumption, billing cycle, meter read and prior months before calling.
Check leaks
Look for running toilets, leaky faucets, outdoor spigots, irrigation, water softener cycles and hidden continuous flow.
Check fees
Look for minimum bill, returned check, cut-off/re-establish fee, locking device fee, prior balance or account transfer charge.
| Bill clue | Likely reason | Useful next step |
|---|---|---|
| Usage jumped suddenly | Leak, irrigation, guests, pool filling, bad fixture or meter-read catch-up. | Check usage in portal, inspect property, then call Customer Service if unexplained. |
| Zero use but still a bill | Minimum water/sewer bill can apply even if there is no consumption. | Review the rate table and FAQ before disputing. |
| Delinquent or returned-payment fees | Account is behind, returned check, cut-off/re-establish, or locking device issue. | Call 706-821-1851 and confirm total needed to protect or restore service. |
| Leak repaired | Possible leak adjustment may exist if policy requirements are met. | Keep repair documentation and ask about adjustment policy. |
Leak Adjustment: What Augusta Says
Private-side leaks
Augusta states that maintenance and repair of waterlines on private property is the responsibility of the private landowner, and the landowner/customer is responsible for water lost due to leaks or breakage of those lines.
Adjustment possibility
Augusta Utilities may adjust billing when conditions in its leak policy are met. Older billing guidance also says customers need documentation showing the repair was made.
Water Line, Severe Leak or Sewer Backup Emergency
After-hours emergency
For a broken water line, water gushing/severe leak, or sewer backup after hours, call 706-842-3060.
Business-hours help
For customer service issues during normal hours, call 706-821-1851.
Water quality
For discolored water, taste or odor concerns, Augusta lists 706-821-8247, Monday–Friday, 7:30 a.m.–3:00 p.m.
Water Quality, Backflow and Customer Reports
Quality concern
Call 706-821-8247 for discolored water, taste, or odor concerns during listed weekday hours.
Backflow
For backflow questions, Augusta lists 706-312-4144.
311
Use Augusta 311 for city-service concerns and routing when the issue is not an immediate water/sewer emergency.
Local Augusta Tips Most Generic Pages Miss
Water, sewer and stormwater may be together
The official pay page is for water, sewer and stormwater. Before paying, check whether the balance includes all utility lines or only one part.
Keep your mailing address current
Augusta billing procedures say bills and written correspondence are sent to the most recent mailing address on file.
Do not wait if more than one bill is delinquent
The FAQ says disconnection occurs after the penalty date if the account is more than one bill delinquent.
New service needs documents
Have ID plus title, lease, or notarized owner letter ready. Incomplete applications delay turn-on.
Leak adjustment needs proof
If a leak was repaired, keep documentation. Do not call with only a verbal repair claim.
Do not confuse Augusta, GA with other Augustas
This article is for Augusta-Richmond County, Georgia Utilities, not Augusta Water in Virginia or Augusta, Maine.
Mini Decision Tool: What Should You Do Next?
Augusta Utilities Office Map and Visit Planning
Use the map for general planning. Confirm which location you need before visiting, especially if you need documents, new service, payment arrangement or emergency routing.
Walker Street
452 Walker Street, Augusta, GA 30901. Augusta Utilities administration/customer service pages list this location.
Peach Orchard
3463 Peach Orchard Road, Augusta, GA 30906. Also listed by the Augusta Water Utilities portal.
Before going
Call 706-821-1851 if the issue is payment, account setup, delinquency, transfer or service restoration.
Official Augusta Utilities Links
Augusta Water Department FAQs
How do I pay my Augusta water bill online?
Use the official Augusta Water Utilities portal at utilitiesbill.augustaga.gov or start from AugustaGA.gov’s Pay Your Water/Sewer/Stormwater Bill Online page.
What is the Augusta Utilities Customer Service phone number?
Call 706-821-1851 for Augusta Utilities Customer Service, including billing, payment, start/stop service and payment-arrangement questions.
Where is Augusta Utilities located?
Official pages list 452 Walker Street, Augusta, GA 30901 and the portal also lists 3463 Peach Orchard Road, Augusta, GA 30906.
What are Augusta Utilities customer service hours?
The contact page lists hours as Monday through Friday, 8:30 a.m. to 5:00 p.m., closed weekends and city holidays.
What can I do inside the Augusta Water Utilities portal?
Registered users can view and pay bills, review transaction and payment history, analyze and download water usage, and add multiple accounts to a web profile.
How do I start or transfer water service in Augusta?
Complete a new account application or transfer application and provide required information such as legal name, mailing address, previous address, phone numbers, picture ID, and title/lease/notarized owner letter. The Water Turn-On form should be returned to Customer Service by 2 p.m.
How much does it cost to open or transfer an Augusta Utilities account?
The Augusta Utilities FAQ and service-fee page list a $25 non-refundable fee to establish a new account or transfer service, assessed to the first bill.
When is an Augusta Utilities account scheduled for disconnection?
The Augusta Utilities FAQ says if the account is more than one bill delinquent, disconnection will occur after the penalty date.
Who do I call after hours for a broken water line or sewer backup?
For a broken water line, water gushing/severe leak, or sewer backup after hours, call 706-842-3060.
Who handles Augusta water quality concerns?
For discolored water, taste or odor concerns, Augusta lists 706-821-8247, Monday through Friday, 7:30 a.m. to 3:00 p.m.
Can I get an adjustment if I had a leak?
Augusta Utilities may adjust billing under its leak policy when required conditions are met. Customers should provide documentation showing the repair was made.
Is WaterBillsPay.org the official Augusta Utilities website?
No. This is an independent informational guide. Use AugustaGA.gov or the official Augusta Water Utilities portal for actual payments and account-specific support.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.