Irving Water Bill & Service Help
Need to pay a City of Irving water bill, find the right phone number, register for MyIrvingBill, start or transfer service, check a high bill, request a leak adjustment, understand wastewater averaging, or report a water/sewer emergency? This guide gives the useful official action first.
Quick Answer: Pay, Call or Report
Use the official MyIrvingBill portal for one-time payment, account login, paperless billing and usage history.
Open MyIrvingBillCall Water Utilities Customer Service at 972-721-2411, Monday–Friday, 8 a.m.–5 p.m.
Billing pageUse the automated phone payment number: 972-721-3774.
Payment optionsUse the 24-hour Water + Sewer Hotline: 972-721-2281.
Emergency helpHow to Pay a City of Irving Water Bill Online
Open the official portal
Use the official MyIrvingBill.org portal or start from the City’s Payment Options page.
Choose one-time pay or register
Irving allows one-time online payment without setting up an account. Register if you want recurring payments, multiple accounts, paperless billing, billing/payment history or water consumption history.
Use the correct bill details
The City says your account number and service address are required for online one-time and recurring utility bill payments. Keep your most recent bill handy.
Pay early enough
Payment must be received by the Customer Service Department by 5 p.m. on the due date. Online and bank payments can take time to credit.
Save proof
Save confirmation number, payment date, amount, account number, email receipt and bank/card record. For cutoff due to nonpayment, call Customer Service during business hours.
What MyIrvingBill Lets You Do
Pay bill
View and pay your City of Irving utility bill online.
View meter use
Registered users can view meter consumption data and water consumption history.
Paperless billing
Enroll in paperless billing with email reminders.
Multiple accounts
Add multiple accounts to a web profile, useful for business, multifamily or property management users.
Irving Utility Bill Payment Options Compared
| Method | Official detail | Best for | Important warning |
|---|---|---|---|
| Online MyIrvingBill | Accepts Discover, MasterCard, VISA debit/credit cards and e-checks. | Fastest self-service payment and account review. | Online payments generally take at least two bank business days to be credited. |
| One-time online pay | Pay without setting up an account. | Simple bill payment when you have account number and service address. | Make sure you are on myirvingbill.cityofirving.org. |
| Registered portal account | Recurring payments, multiple accounts, paperless billing, payment history and water consumption history. | Recurring customers, landlords, business users and high-bill review. | Keep email and account details current. |
| Automated phone payment | Call 972-721-3774. MasterCard, VISA and Discover are accepted. The City says no additional fee for this option. | Phone payment without logging into the portal. | Have credit card and utility account number ready. |
| Bank website / ACH bill pay | Bank may submit electronically or print and mail a check. | Customers who manage bills through their bank. | Electronic delivery may take 1–2 business days; mailed checks may take 5–7 business days. |
| In person / drop-off | Customer Service is at City Hall, 825 W. Irving Blvd., Irving, TX 75060. | Account questions, cash/check style needs, urgent service questions. | Payment must be received by 5 p.m. on the due date to avoid penalty. |
Irving Water Department Phone, Address and Hours
Billing + Customer Service
972-721-2411
Billing, payment processing, service setup and account questions.
City Hall
825 W. Irving Blvd.
Irving, TX 75060.
Billing hours
Monday–Friday
8 a.m.–5 p.m., closed city holidays.
24-hour hotline
972-721-2281
Water + sewer concern hotline.
Due Date, Posting Time and Late Penalty
Due 25 days after bill
The City says payment is due 25 days after the bill is generated.
5 p.m. receipt rule
Payment must be received by the Customer Service Department by 5 p.m. on the due date shown on the bill.
10% penalty
If payment is not received by the deadline, the City says a 10% penalty is assessed to outstanding current charges.
Start, Transfer, Update or Discontinue Irving Water Service
| Task | Official detail | What to do |
|---|---|---|
| New service | New service registration needs deed or rental/lease agreement plus driver’s license or valid ID. | Use the online application through MyIrvingBill or call Customer Service. |
| Service activation | No one needs to be at the property if all faucets are off. If the meter is running when service is activated, water will be shut off to prevent damage. | Make sure every faucet, hose bib and fixture is off before activation. |
| Transfer service | Transfer requests are not processed if the current account has a past-due balance. A deposit may be required before transfer. | Clear past-due balance before submitting transfer request. |
| Address or name change | Updates can be made by phone, email, mail, in person, online Customer Service form, or through MyIrvingBill forms after login. | Keep mailing address and account name correct so bills and notices reach you. |
| Discontinue service | A MyIrvingBill account is required to submit online discontinue service request; select “Forms” after login. | Save stop date, final bill, forwarding address and payment proof. |
FY26 Irving Utility Rates Users Usually Need
Rates are effective Oct. 1, 2025 for the FY26 period. Use the official rate page for final billing because account type, meter size, service location and usage tier can change the bill.
| Charge | FY26 official detail | Why it matters |
|---|---|---|
| Water base charge, 5/8” or 3/4” meter | $12.53 monthly service charge; includes first 3,000 gallons. | Common residential meter sizes often start here. |
| Water usage after first 3,000 gallons | Next 7,000 gallons: $5.06 per 1,000 gallons. Next 10,000 gallons: $5.46 per 1,000 gallons. | High bills often begin when usage rises above the included 3,000 gallons. |
| More than 20,000 gallons | Winter Oct–May: $5.84 per 1,000 gallons. Summer Jun–Sep: $6.42 per 1,000 gallons. | Outdoor watering and summer usage can materially raise the bill. |
| Residential wastewater | 2,000 gallons or less: $12.50 service charge. More than 2,000 gallons: $6.90 per 1,000 gallons. | Wastewater uses winter averaging, not a wastewater meter. |
| Residential solid waste | $35.25 per month. Senior/disabled: $28.20 per month. | Solid waste can appear on the same consolidated utility bill. |
| EMS fee | $1.50 on all domestic meters, plus $1.50 for each dwelling unit of multifamily residential service location. | Small recurring fee that can confuse users looking only at water usage. |
| Utility franchise fee | 2% of water, sewer and sanitation charge. | This can make the total exceed simple water + sewer usage math. |
How Irving Calculates Residential Wastewater
Key point: Irving does not meter residential wastewater directly. The City uses winter-month water consumption from January, February and March, reflected in bills received in February, March and April, to set the wastewater average for the next year from May through April. If there is not enough history, sewer charge is based on 80% of water consumption until an average is established.
Winter months matter
Keep irrigation and leaks low during January–March because those months can affect wastewater billing for the following year.
Leaks can affect sewer
The leak adjustment form asks the City to check whether a leak affected the months used to calculate sewer charge.
Use portal history
Use MyIrvingBill to compare water consumption history before disputing the sewer charge.
High Irving Water Bill Checklist
Compare gallons first
Irving bills customers for each 1,000 gallons of water used. Compare current gallons to the same season last year.
Check hidden leaks
Running toilets, irrigation, hose bibs, pool filling, water softener cycles and private-side lines can raise use.
Check non-water charges
Review wastewater, drainage, sanitation, EMS, franchise fee, penalty and any surcharge lines.
| Bill clue | Likely reason | What to do |
|---|---|---|
| New meter + higher bill | Irving says new meters can register water more accurately than older worn meters. | Ask Customer Service about meter testing at 972-721-2411; a fee may apply. |
| Water and wastewater both higher | Usage increase, leak, irrigation or winter average impact. | Check portal usage, leaks and wastewater average months. |
| Water line work on street | City says repair before the meter does not impact customer usage because water must pass through the meter before it is billed. | Look for private-side leaks and meter movement after all fixtures are off. |
| Paper bill missing | Mail issue or address issue. | Access statements online. A paper replacement statement can be ordered for a fee. |
| Water turned off for nonpayment | Account issue must be handled by Customer Service. | Call 972-721-2411 during regular business hours; field staff cannot turn on water after cutoff for nonpayment. |
Leak Adjustment Request: What Irving Requires
Who may qualify
Customers who present proof that a concealed leak was repaired may be eligible for a bill adjustment. The City says Ordinance #4211 allows consideration once every 12 months.
What the form asks for
Account name, account number, service address, phone, email, repair receipt, electronic signature and comments.
Water + Sewer Emergency, Backup, Low Pressure or Discolored Water
24-hour hotline
For emergency service, call the Water Utilities 24-hour hotline at 972-721-2281.
Maintenance issues
For water and wastewater related maintenance issues and emergencies, the service-request page lists 972-721-2261.
Wastewater backup
Locate the outside wastewater cleanout, remove the cap, and call Water Utilities immediately so a crew can determine responsibility.
| Problem | Who to contact | What to say |
|---|---|---|
| Wastewater backup | Call immediately: 972-721-2261 or 24-hour hotline 972-721-2281. | Give address, cleanout location, whether sewage is inside, and callback number. |
| Suspected wastewater overflow | Water Utilities maintenance/emergency contact. | Give location, nearby cross streets and whether flow is entering storm drain/creek. |
| Low water pressure | Call Water Utilities; a crew may be dispatched. | Say whether pressure is whole house, one fixture or neighborhood-wide. |
| No water not due to nonpayment | Water Utilities field/maintenance route. | Confirm account is not disconnected for nonpayment before calling emergency route. |
| Discolored water | Water Utilities service request route. | Report color, duration, location, recent hydrant/repair activity and whether hot/cold water is affected. |
Irving Water Quality Report
Annual report
Water utilities must provide an annual drinking-water quality report. Irving says the report is made available to customers by July 1.
2024 report notice
Irving’s 2024 notice says ongoing testing confirms Irving tap water is safe to drink and meets or exceeds EPA standards.
Water source data
The report includes information about sources of the city’s water supply and substances contained in the water.
Local Irving Tips Most Generic Pages Miss
No payment convenience fee
Irving’s Utility Billing FAQs say there is no convenience fee to make a payment. Still verify you are on the official portal, not a third-party bill-pay site.
Bank bill pay can be slow
Irving warns bank payments may be electronic in 1–2 business days or mailed checks in 5–7 business days. This matters near the due date.
Wastewater average is seasonal
January–March usage can affect wastewater billing from May through April. Fix winter leaks quickly.
City Hall vs Valley View
Billing and Customer Service are at City Hall. Field Operations and the 24-hour water/sewer hotline are tied to the Valley View Municipal Complex.
Nonpayment cutoff is not a field-crew issue
If water is off for nonpayment, Water Utilities field staff cannot turn it back on. Contact Customer Service during regular business hours.
Check all consolidated bill lines
Water, wastewater, drainage, sanitation, EMS, franchise fee and surcharge can all change the total. Do not judge the bill by water gallons alone.
Mini Decision Tool: What Should You Do Next?
Irving Water Billing Office Map and Visit Planning
Use this map for billing/customer-service visits. For water/sewer field emergencies, use the hotline instead of driving to City Hall.
Billing + Customer Service
City Hall, 825 W. Irving Blvd., Irving, TX 75060. Phone: 972-721-2411.
Field Operations
Valley View Municipal Complex, 333 Valley View Lane, Irving, TX 75061. 24-hour hotline: 972-721-2281.
Before visiting
Bring account number, service address, photo ID, lease/deed if starting service, and payment proof if the issue is urgent.
Official City of Irving Water Links
City of Irving Water Department FAQs
How do I pay my City of Irving water bill online?
Use the official MyIrvingBill.org portal. You can make a one-time payment without creating an account or register for features such as recurring payments, paperless billing, payment history and water consumption history.
What is the Irving Water Utilities Customer Service phone number?
For billing, payment processing and service-related questions, call 972-721-2411.
What is the City of Irving phone payment number?
The automated utility bill phone payment number is 972-721-3774. Have your credit card and utility account number ready.
Where is Irving Water Utilities Customer Service located?
Billing Questions and Customer Service are at City Hall, 825 W. Irving Blvd., Irving, TX 75060.
What are Irving Water Utilities billing hours?
Customer Service is listed Monday through Friday, 8 a.m. to 5 p.m., closed city holidays.
Is there a City of Irving payment convenience fee?
The City’s Utility Billing FAQ says there is no convenience fee to make a payment.
When is a City of Irving utility bill due?
Utility payment is due 25 days after the bill is generated. Payment must be received by 5 p.m. on the due date shown on the bill.
What happens if my Irving utility bill is late?
If payment is not received by 5 p.m. on the due date, the City says a 10% penalty is assessed to outstanding current charges.
Who do I call for a water or sewer emergency in Irving?
For emergency service, call the Water Utilities 24-hour hotline at 972-721-2281. The service request page also lists 972-721-2261 for water and wastewater related maintenance issues and emergencies.
How does Irving calculate residential wastewater charges?
Irving uses an averaging method based on January, February and March water consumption. That average is then applied to wastewater rates for the next year from May through April. New customers without enough history are charged based on 80% of water consumption until an average is established.
Can I request a leak adjustment in Irving?
Yes, customers who provide proof that a concealed leak was repaired may be considered for an adjustment. Irving says Ordinance #4211 allows consideration once every 12 months, and the form asks for repair receipt evidence.
Is WaterBillsPay.org the official City of Irving website?
No. This is an independent informational guide. Use official City of Irving and MyIrvingBill links for payments and account-specific support.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.