Maui DWS Bill Pay & Water Service Help
Need to pay a Maui water/sewer bill, make a one-time Point & Pay payment, log in to view usage, set up Automatic Bill Payment, call Customer Service, start or stop service, report a water emergency, or check a possible leak? This guide gives the official route first and then the practical local details customers actually need.
Do This First If You Just Need the Right Maui Water Answer
Use Maui County’s online payment landing page. Login is not required to make a payment.
Open payment pageUse the Online Billing site to access account and usage details.
Sign in / registerFor bills, high usage, meter questions, delinquent account or service changes, call Customer Service.
Call 808-270-7730For broken mains, leaks, water quality concerns or low pressure, use the 24/7 helpline.
Call 808-270-7633How to Pay a County of Maui Water Bill Online
Start from the official Maui payment page
Use Maui County payments or the DWS Pay Your Water Bill page. The online payment landing page is hosted by Point & Pay for Maui County.
Select Water and/or Sewer Bills
The payment landing page lets users search for Water and/or Sewer Bills. Login is not required for one-time payment, but registration/login is useful for ongoing account access.
Match the account before paying
Confirm the customer name, service address, bill amount, minimum due, date due, and account number. Write the account number on any check payment so the account is properly credited.
Save proof and call if timing matters
Save the confirmation, payment amount, date, and method. If the account is delinquent, service is at risk, or water has been interrupted, call DWS Customer Service at 808-270-7730.
County of Maui Water Bill Payment Options
| Payment option | Official detail | Best for | Practical warning |
|---|---|---|---|
| Online one-time payment | Point & Pay hosts Maui County’s online payment site; login is not required to submit a payment. | Fast water/sewer bill payment when you have account details ready. | Use the Water and/or Sewer Bills option, not property tax or another County payment type. |
| Online billing account | Maui’s Online Billing site lets customers sign in or register as a new user to access account information. | Customers who want account and usage details, not only payment. | Use this when the bill looks high or you need usage/account review before paying. |
| Pay by phone | DWS directory lists Pay by Phone at 833-312-0151. | Customers who prefer phone payment or cannot use the website. | For delinquent account, meter, high bill or service status questions, call Customer Service at 808-270-7730. |
| Automatic Bill Payment | ABP lets your bank, savings and loan, or credit union deduct the amount due automatically from your account. | Customers who want a free recurring payment method after reviewing bills. | Returned payments are subject to charges; two returned payments terminate ABP. |
| Mail payment | Mail the top portion of the bill with payment to DWS, County of Maui, 200 South High Street, Wailuku, HI 96793-2155. | Customers not close to the due date. | Write the account number on the check and allow time for payment to reach DWS by the required date. |
| In person or drop box | Customer Service is at 1888 Wili Pa Loop, Wailuku. Drop boxes are also listed for County Building and Service Center locations. | Customers who need direct help or want to deliver payment locally. | The Service Center drop box accepts checks only; do not use it for cash. |
Maui Online Billing: When to Register Instead of Only Paying
Use login for account tools
The Maui Online Billing site lets users sign in, register as a new user, recover a username, or reset a password.
Use usage review for high bills
If the bill looks unusually high, view account and usage first, then check meter/leak indicators before assuming a rate error.
Use one-time pay for simple bills
If you only need to pay a normal current bill and already confirmed the account, one-time payment is faster.
Maui DWS Phone Numbers, Office Hours and Addresses
Customer Service/Billing
808-270-7730
Use for bills, payments, high bills, meter questions, delinquent accounts, start/stop service and address changes.
Pay by phone
833-312-0151
Use for phone payment access. For billing questions, use Customer Service.
24/7 water service helpline
808-270-7633
Use for broken mains, leaks, water quality concerns and low water pressure.
Customer Service office
1888 Wili Pa Loop
Wailuku, HI 96793. Customer Service hours are listed as 8:00 a.m.–4:00 p.m. weekdays.
Automatic Bill Payment for Maui Water Bills
What ABP does
Automatic Bill Payment authorizes your financial institution to automatically deduct the amount due for your water and sewer bill.
When money is deducted
DWS says deductions are made 20 days after the bill is generated, giving customers time to review the bill and ask questions.
How to sign up
Fill out the ABP authorization form, attach a voided check, and mail it to DWS Customer Service Division, 200 South High St., Wailuku, HI 96793-2155.
| ABP question | Official detail | Smart action |
|---|---|---|
| Is ABP free? | DWS describes ABP as a free service. | Use it if the account is stable and you review each bill before deduction. |
| Can I stop ABP? | DWS says ABP can be stopped at any time by calling at least 10 business days before the scheduled payment. | Call early before moving, closing a bank account, or disputing a high bill. |
| What if payment returns? | Returned ABP payments are subject to return check charges; two returned payments terminate ABP. | Keep bank details and funds current. |
| Who do I call? | For ABP questions, call Customer Service at 808-270-7730, extension 2. | Call before the 10-business-day cutoff if changing or stopping ABP. |
Mail, Drop Box and In-Person Maui Water Payments
| Where / method | Official detail | What to bring or include |
|---|---|---|
| Mail payment | Department of Water Supply, County of Maui, 200 South High Street, Wailuku, HI 96793-2155. | Mail top bill portion with payment. Make checks payable to Department of Water Supply and write account number on the check. |
| Customer Service in person | 1888 Wili Pa Loop, Wailuku. Customer Service hours: 8:00 a.m.–4:00 p.m. weekdays. | Bring full bill, payment method, account number, service address, ID if account changes are involved. |
| County Building drop box | Drop box in front of the County Building at 200 South High Street, Wailuku. | Use for payment delivery. Keep proof and allow enough time before due date. |
| Service Center drop box | Service Center at 110 Alaihi Street, Kahului. | Official FAQ notes the Service Center drop box accepts checks only. |
| Motor Vehicle Licensing offices | Water bill payments are accepted at County of Maui Motor Vehicle Licensing offices. | Bring a complete bill, top and bottom portion, and confirm payment type before going. |
Start, Stop, Terminate or Change Maui Water Service
Open account / start service
The DWS FAQ directs customers to call Customer Service at 808-270-7730 or visit 1888 Wili Pa Loop for opening an account or starting service.
Terminate service
Use Customer Service for termination requests, final billing questions, forwarding address and account closure steps.
Change address
Customer Service handles address changes. Call before a bill or shutoff notice goes to an old mailing address.
Late Bill, High Bill, Meter Question or Delinquent Account
Call Customer Service
DWS directory says Customer Service handles high bills, water meter questions, bill payments and delinquent accounts. Call 808-270-7730.
Usage drives the bill
DWS FAQ says the bill is based on how much water passes through the meter, whether the water is used or wasted.
Minimum due matters
When paying in person or by drop box, the FAQ warns to pay the minimum amount due on or before the date due.
| Problem | Best first step | Why it matters |
|---|---|---|
| Bill suddenly high | Check usage in the online billing account, then inspect the water meter/leak indicator. | You pay for every drop through the meter, including wasted water from leaks. |
| Locked or missing meter box | Call 808-270-7730. | The FAQ says to call if you cannot find the meter or have a locked meter box. |
| Delinquent account | Call Customer Service before relying only on online payment. | DWS handles delinquent account questions directly. |
| Payment by mail close to due date | Use faster payment or call Customer Service. | Mail/drop box payments need time to reach the account by the required date. |
Maui Water Leak and Meter Checks
Turn off all water first
Before checking the meter, make sure no indoor water, outdoor irrigation, toilets, hoses, appliances, pool fill or other water use is running.
Check the leak indicator
The Maui meter sheet says if the leak indicator needle moves when no water is being used, water is moving through the meter and you have a leak.
Watch the slow leak indicator
The meter sheet also notes that if the slow leak indicator is spinning while no water is being used, water is going through the meter to the property.
Call DWS for locked meter or service-side concern
If the meter box is locked, hard to locate, or the issue looks like a water service issue, call Customer Service or the 24/7 water service helpline depending on urgency.
Water Outages, Low Pressure and Water Service Alerts
24/7 water service helpline
Call 808-270-7633 for broken mains, leaks, water quality concerns, low water pressure and water service issues needing 24-hour response.
Latest notifications
The DWS home page posts Maui Water Supply news, outage updates, hydrant flushing, water restoration and scheduled outage notices.
Island-specific effect
Maui water service can be area-specific. An outage in South Maui, Upcountry, Wailuku, East Maui, Molokaʻi or Lānaʻi may not affect the whole county.
Water Conservation, Shortage Declarations and Outdoor Use
Conservation matters
DWS provides conservation resources because Maui’s water supply can be affected by drought, source limits and regional demand.
Water shortage declarations
Before increasing irrigation, pool fill, landscape watering or construction use, check active Water Shortage Declarations.
Free low-flow fixtures
DWS Water Resources & Planning says it offers customers free low-flow fixtures at its office.
Water Quality, Lab and Drinking Water Questions
DWS Laboratory
DWS contact information lists the Laboratory at 808-270-7550.
Water quality concerns
For urgent water quality concerns affecting service, the 24/7 Water Service Help Line is listed at 808-270-7633.
Safe drinking water agency
DWS contact page lists Hawaii State Department of Health Safe Drinking Water Branch at 808-984-2400 ext. 64258.
Local Maui Water Bill Tips That Save Time
Use the right Maui payment type
The County payment landing page includes multiple payment categories. Choose Water and/or Sewer Bills, not property tax or another county service.
Do not mail close to the due date
The FAQ says to allow sufficient time for payment to reach DWS by the required date. Near due or delinquent timing, use a faster method and call Customer Service.
High bill means meter check first
Because the bill is based on water passing through the meter, check the leak indicator and account usage before assuming the bill is wrong.
Outage may be area-specific
Maui DWS alerts often name specific roads, districts or service areas. Check the exact location before assuming the whole island is affected.
Maui Water Bill Payment Problems: Quick Fix Table
| Problem | Likely reason | Best next step |
|---|---|---|
| Payment page shows several categories | Maui County payment page includes water/sewer, property tax and other payments. | Select Water and/or Sewer Bills. |
| Need to pay without login | The Point & Pay landing page says login is not required. | Use one-time payment if you have the bill/account details ready. |
| Need usage or account history | One-time payment will not give full account management tools. | Use the Maui Online Billing account site. |
| High bill | Leak, irrigation, household use, meter movement or wasted water can raise usage. | View usage, check the meter leak indicator, and call 808-270-7730. |
| Water pressure low or main break nearby | Service issue may require field response. | Call the 24/7 water service helpline at 808-270-7633. |
| ABP payment returned | Bank account problem, insufficient funds or account change. | Call Customer Service. Returned payments have charges, and two returned payments terminate ABP. |
County of Maui DWS Map and Visit Planning
Use this map for the Fiscal/Customer Service office at 1888 Wili Pa Loop in Wailuku. Confirm your task before visiting because DWS administration and engineering use different addresses.
Customer Service
1888 Wili Pa Loop, Wailuku, HI 96793. Listed hours: 8:00 a.m.–4:00 p.m. weekdays.
Main administration
200 S. High Street, Kalana O Maui Building, 5th Floor, Wailuku, HI 96793.
Bring before visiting
Full bill, account number, service address, payment method, ID for account changes, and any notice or payment confirmation.
Official County of Maui Water Links Used in This Guide
County of Maui Water Department FAQs
Where do I pay my County of Maui water bill online?
Use the official Maui County payment page at mauicounty.gov/rptpayments and select Water and/or Sewer Bills. The payment landing page is hosted by Point & Pay for Maui County.
Do I need to create an account to pay a Maui water bill?
No. The online payment landing page says login is not required to make a payment. You can submit a one-time payment without registering.
How do I view my Maui water account and usage?
Use the Maui Online Billing site at maui.mysecuredservices.com to sign in or register as a new user and access account information.
What is the Maui DWS Customer Service/Billing phone number?
Call 808-270-7730 for Customer Service/Billing, including bills, payments, high bills, water meter questions, delinquent accounts, start/stop service and address changes.
What is the Maui water pay-by-phone number?
DWS directory lists Pay by Phone at 833-312-0151. For billing questions or delinquent account help, call Customer Service at 808-270-7730.
What is the 24/7 Maui water emergency number?
Call 808-270-7633 for the DWS 24-hour emergency hotline / water service help line for broken mains, leaks, water quality concerns or low water pressure.
Where is Maui DWS Customer Service located?
Fiscal/Customer Service is listed at 1888 Wili Pa Loop, Wailuku, HI 96793. Customer Service hours are listed as 8:00 a.m. to 4:00 p.m. weekdays.
How does Automatic Bill Payment work for Maui water bills?
ABP deducts the amount due automatically from your financial account 20 days after the bill is generated. It is a free service and can be stopped by calling at least 10 business days before the scheduled payment.
Where do I mail a Maui water bill payment?
Mail the top portion of the bill with payment to Department of Water Supply, County of Maui, 200 South High Street, Wailuku, HI 96793-2155. Write the account number on the check.
How do I start or terminate Maui water service?
Call DWS Customer Service at 808-270-7730 or visit the Customer Service office at 1888 Wili Pa Loop in Wailuku for starting service, terminating service, account questions or address changes.
How do I check for a water leak on Maui?
Turn off all water, then check the meter. If the leak indicator needle moves or the slow leak indicator spins when no water is being used, water is passing through the meter and you may have a leak.
Does this page collect Maui water bill payments?
No. This is an independent informational guide. Use official County of Maui and DWS links for live balance, payment, account access, service status and emergency help.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.