Henderson Utilities Payment & Account Help
Need to pay a Henderson utility bill, use the eUtilities portal, pay by phone, avoid a posting-delay mistake, start service, request Auto Pay, submit a leak adjustment, or handle a disconnect notice? This guide gives the action first, with the official link beside each step.
The City of Henderson utility bill can include Henderson Water Utility, Henderson Municipal Power & Light, Municipal Gas, and sanitation charges, so always match the service account before paying.
Choose Your Henderson Utility Bill Task
Use the City’s eUtilities portal for Henderson utility payment.
Open eUtilitiesCall VPS at 1-844-272-9468 and use Entity Code 100199.
Call phone paymentUse ACH Auto Pay; draft occurs on your normal due date.
Auto Pay formRepair the leak, collect proof, then email the adjustment form.
Leak adjustment infoHow to Pay a Henderson Utility Bill Online
Open the official utility payment route
Use the City of Henderson’s Online Payments page or eUtilities portal. The City works with VPS for online and automated-phone payments.
Choose “Utility Payment” only for utility bills
The payment page also lists property tax, parking ticket, and miscellaneous payments. For water/electric/gas/sanitation utility billing, choose the utility payment route.
Have the exact bill details ready
For utility electronic payments, Henderson lists account number, customer number, and amount as required information. Copy these from the bill instead of guessing.
Check the convenience fee before submitting
VPS accepts Visa, MasterCard, Discover, and electronic checks. Henderson says VPS charges a convenience fee for each transaction.
Save confirmation and watch the 5 p.m. rule
Payments made after 5 p.m. CST will not post until the following business day. Save the confirmation number, payment amount, date, method, and account number.
Henderson Utility Payment Methods, With Best Use Case
| Payment route | Official detail users need | Best for | Official link / action |
|---|---|---|---|
| eUtilities portal | City of Henderson, KY Utilities Services powered by Tyler Technologies; sign in or create a user profile. | Viewing or paying utility bills online. | Open eUtilities |
| VPS online payment | Accepts Visa, MasterCard, Discover and electronic checks; convenience fee applies. | Card/e-check payment when fee is acceptable. | Online Payments page |
| Phone payment | Call 1-844-272-9468 and use Entity Code 100199. | Customers who prefer an automated phone payment route. | Call VPS |
| ACH Auto Pay | Automatic withdrawal from your bank account on your normal due date. | Customers who want to avoid missed due dates. | Auto Pay form |
| Municipal Center | Pay on the first floor, drive-thru, night deposit, or kiosk at 222 First St. | Urgent payments, cash, disconnect notice, or immediate posting needs. | Collections payment info |
| Mail to City of Henderson, P.O. Box 716, Henderson, KY 42419-0716. | Non-urgent check payments. | See mail section |
Phone Payment, Confirmation and Posting Rules
Phone pay
Dial 1-844-272-9468, use Entity Code 100199, then follow the prompts for the payment type.
Call phone paymentConfirmation
Electronic payment FAQs say successful Internet/phone payments provide a confirmation number. Save it before closing the screen or ending the call.
Payment FAQsAfter 5 p.m. CST
Payments made after 5 p.m. CST will not post until the following business day. This matters if the final due date is close.
Posting detailDisconnect Notice or Shutoff: What to Do
Read the final notice date first
If the bill is not paid by the due date, Henderson adds penalty and sends a final notice stating the last day to pay. The final date is the important date.
Pay at the Municipal Center for immediate posting
Henderson’s electronic-payment FAQ recommends making disconnect-notice payments at the Municipal Center at 222 First Street by cash, check, or debit card to post immediately and remove the account from the disconnect list.
If you already paid online or by phone, call
After an electronic payment on a disconnect notice, call 270-831-1200 with the confirmation number to help prevent disconnection or restore service if already disconnected.
If service is already disconnected, pay in full
Henderson says the bill must be paid in full, including all penalty and service charges. A $25 disconnect fee is assessed.
| Reconnect situation | Official detail | What user should do |
|---|---|---|
| Normal working hours | Service may be reconnected for an additional $35 charge after the bill is paid in full. | Call Customer Service after paying and confirm reconnection timing. |
| After-hours water/electric | Weekdays 5 p.m.–10 p.m., weekends, and holidays require calling 9-1-1 for restore service; an additional $50 service charge is collected at reconnection. | Do not wait until after 10 p.m.; services will not be reconnected after 10 p.m. |
| Gas reconnect | Gas reconnects are not eligible for after-hours service and are handled the next business day. | Plan around business hours if gas is part of the utility account. |
| Reconnect payment | Henderson says checks are not accepted for payments to reconnect. | Ask Customer Service which payment types are accepted for your exact account status. |
Office, Mail, Drive-Thru, Drop Box and Kiosk Details
24-hour kiosk
The kiosk in the outer drive-through lane accepts cards, checks, and cash bills. It does not give change.
Kiosk note| In-person route | Where | Best use |
|---|---|---|
| First floor payment | Municipal Center, 222 First St. | Urgent payment, account questions, disconnect notice. |
| Drive-thru window | Municipal Center. | Quick payment during open hours. |
| Night deposit | Beside the drive-thru window at the Municipal Center. | After-hours drop-off when not urgent. |
| Welcome Center drop box | 101 N Water St., across from the Post Office. | Convenient drop box near the riverfront area. |
| Outer lane kiosk | Second drive-thru lane at Municipal Center. | 24-hour card/check/cash-bill payment; no cash change. |
Auto Pay, Paperless Billing and Budget Billing
Auto Pay / ACH
Henderson’s Auto Pay authorizes automatic withdrawal on your normal due date. If submitting a paper application, include a voided check.
Apply onlinePaperless billing
Paperless customers stop receiving paper bills and get an email notice; the City says a “Web Admin” notice appears about 10 days before the due date.
Paperless infoBudget billing
If you have not been late in the last 12 months, Henderson says you qualify for budget billing and can ask for the calculated amount.
Budget Billing RequestStart Utility Service in Henderson
Buying from a financial institution
Henderson says you need proof of ownership, ID, and a $10 service charge per utility, or $30 if you have gas, electric, and water. This does not apply to mobile homes.
New account rulesRenting or buying on contract
You may need the $10 service charge per utility plus a deposit. Call an account representative for the deposit amount.
Call 270-831-1200Cosigner option
A qualifying cosigner may replace the deposit. The cosigner must own a home, live within city limits, and not be on the cut-off list for the past two years.
Customer ServiceMove-Out, Address Changes and Account History Requests
| Task | Official detail | Official link / email |
|---|---|---|
| Move-in / move-out request | Henderson says requests cannot be done same day; allow at least one business day and submit up to 10 calendar days in advance. | Moving instructions / Moving@hendersonky.gov |
| Stop service / read-out | Only the customer or authorized user may request account changes or account information. Service discontinuance normally must be requested in person. | Change/read-out rules |
| Mailing address change | Must be made in person or in written form and mailed or emailed to the office. | Call Customer Service |
| 12-month utility history | Henderson lists UtilityHistoryRequest@hendersonky.gov for twelve-month utility history requests for an address. | UtilityHistoryRequest@hendersonky.gov |
| Meter reading photo | Henderson lists Readings@hendersonky.gov for submitting meter-reading photos by email. | Readings@hendersonky.gov |
High Bill or Leak Adjustment: What Henderson Wants
Contact for high consumption
Use Customer Service contact information if you notice high consumption or suspect a possible leak.
Leak contact pageRepair proof matters
For a repaired leak, fill out the Water Leak Adjustment form with where the leak was and how it was repaired. If a plumber was hired, include the repair statement with name and phone number.
Leak adjustment policyEmail the packet
Email the completed Water Leak Adjustment form and supporting documents to WaterLeaks@hendersonky.gov.
WaterLeaks@hendersonky.gov| Leak adjustment rule | What it means | User action |
|---|---|---|
| Two adjustments per leak | The City says two adjustments are allowed per leak. | Act quickly once the leak is repaired. |
| Two leaks in 24 months | The City says two leaks are allowed during a 24-month period. | Do not waste an adjustment on an undocumented repair. |
| Second adjustment condition | The second adjustment applies only if the leak rolls into the next billing cycle. | Compare bill dates and repair date before submitting. |
| Plumber documentation | If a plumber was used, include repair statement with plumber name and phone number. | Ask the plumber for a simple paid invoice/repair note. |
Henderson Utility Bill Assistance Contacts
Call early. Assistance offices may need ID, utility bill, income proof, address proof, shutoff notice, and appointment availability.
| Agency | Officially listed phone | What to ask |
|---|---|---|
| Audubon Area / WinterCare | 270-826-6071 | Do you currently have utility bill or shutoff-prevention funds? |
| Outreach | 270-826-5592 | Can you help with a Henderson utility final notice? |
| St. Vincent DePaul | 270-827-4138 | Are appointments required for utility assistance? |
| Mary and Martha | 270-826-2096 | What documents should I bring for utility help? |
| Salvation Army | 270-826-4472 | Can you help before the disconnect date? |
| Daniel Pitino Shelter | 270-823-5469 | Do you offer utility assistance or referrals? |
Meter Reading and Tampering Rules
Meter reading
Henderson Utility Billing manages monthly billing and meter reading for electric, water, gas, and sanitation accounts.
Utility BillingDo not turn meters on/off
Gas, electric, and water meters are City property. Only authorized city personnel may turn meters on and off.
Meter rulesTampering can cost more
Henderson warns that tampering charges and meter-damage charges may be applied to the account.
Call before touching meterDeclaration of Domicile for Residential Utility Tax Exemption
New-customer detail: Henderson says current customers who own a single residence are automatically exempt from the Kentucky residential utility sales-tax measure, but all new customers need to submit a completed declaration of domicile form to qualify for the residential exemption.
Henderson Utility Bill Route Helper
This helper does not collect account data. Confirm live balance, fees, eligibility, and service status with the City of Henderson.
Henderson Municipal Center Map and Visit Planning
Use the map for planning only. For disconnect notices, urgent reconnection, or accepted payment types, call Customer Service before going.
Municipal Center
222 First Street, Henderson, KY 42420.
Mailing address
P.O. Box 716, Henderson, KY 42419-0716.
Customer Service
270-831-1200; Monday–Friday, 8:00 a.m.–5:00 p.m.
Official Henderson Utility Links Used in This Guide
Henderson Water Bill Payment FAQs
Where do I pay my Henderson utility bill online?
Use the official City of Henderson eUtilities portal or start from the official Online Payments page and choose Utility Payment.
What information do I need to pay a Henderson utility bill online?
For utility electronic payments, Henderson lists account number, customer number, and amount as the needed information.
What is the Henderson utility bill phone payment number?
Call 1-844-272-9468 and use Entity Code 100199 for automated phone payment.
Is there a fee to pay online or by phone?
Yes. The City says VPS charges a convenience fee for each transaction. VPS accepts Visa, MasterCard, Discover, and electronic checks.
When do online payments post?
Henderson says payments made after 5 p.m. CST will not post until the following business day.
What should I do if I received a disconnect notice?
Pay at the Municipal Center before the final payment date for immediate posting when possible. If you pay online or by phone, call 270-831-1200 with your confirmation number.
What happens if my Henderson utilities are disconnected?
The bill must be paid in full, including penalty and service charges. A $25 disconnect fee is assessed, and reconnection has additional charges depending on timing.
How do I sign up for Auto Pay?
Use the City’s Auto Pay Authorization form online, or submit the ACH authorization with a voided check by mail, in person, or by email to ACHRequest@hendersonky.gov.
Can I request a leak adjustment?
Yes, if the leak has been repaired and you submit the Water Leak Adjustment form with a repair description. If you used a plumber, include a statement with the plumber’s name and phone number.
How do I start utility service in Henderson?
Requirements depend on whether you are buying, renting, buying on contract, or using a cosigner. Call 270-831-1200 or review the City’s Customer Service page before applying.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.