Longview Water Bill Pay & Service Help
Need to pay a City of Longview water bill, use Quick Pay, set up ACH bank draft, find the 24/7 kiosk, check your billing cycle, start or transfer service, or report an after-hours water/sewer emergency? This guide gives the useful official details first.
The City of Longview Utility Billing Services handles billing and collection for water, sewer, and sanitation accounts. Use the task cards below instead of reading a long generic article.
Start Here: Choose Your Longview Utility Task
Use Quick Pay with only the 8 numbers before the dash on your account number.
Quick Pay infoCreate/sign in to Utility Access to see details and manage single or multiple accounts.
Utility AccessCall 903-237-1030 and follow the automated phone payment steps.
Phone paymentAfter-hours water/sewer emergency hotline: 903-236-3030. Another listed emergency number is 903-576-6767.
Contact infoCity of Longview Water Department Quick Answer
Fast online payment
Use Quick Pay if you only need to pay. Longview says Quick Pay uses the 8 numbers before the dash on the new utility bill account number.
Office and hours
Utility Billing Services is at City Hall, 300 W. Cotton St., Longview, TX 75601. Lobby and drive-thru hours are Monday–Friday, 8 a.m.–5 p.m.
After-hours emergency
For water or sewer emergencies after hours, use the City-listed emergency hotline: 903-236-3030. The contact page also lists 903-576-6767.
Longview Utility Bill Payment Options
Pick the method based on speed, account access, fee risk, cash/check need, and whether you are close to a due date.
| Method | Official detail | Best for | Practical warning |
|---|---|---|---|
| Utility Access profile | Create/sign in to pay, see account details, and manage single or multiple accounts. | Homeowners, landlords, and customers managing more than one property. | When adding your account from the new bill, the City says to use only the 8 numbers before the dash. |
| Quick Pay | Pay without logging in, using your account number. | Fast one-time payment. | Use the 8 numbers before the dash from the upper right of the new utility bill. |
| Phone payment | Call 903-237-1030 and use the automated payment system. | Customers who prefer not to pay online. | Phone system asks for account-number parts and numeric service-address details. |
| In person / drive-thru | City Hall, 300 W. Cotton St., during business hours. | Customers needing direct service or same-location payment. | Lobby/drive-thru transactions are monitored by audio and video for account protection. |
| 24/7 kiosk | Kiosk in Lane 1 of the Utility Billing Services Drive-Thru, available in English and Spanish. | After-hours payment with card, check, or cash bills. | Kiosk accepts cash as bill change only, no coins. Card payment may have an additional fee. |
| ACH bank draft | Drafts happen by billing cycle: Cycle 1 on 28th, Cycle 2 on 7th, Cycle 3 on 14th, Cycle 4 on 21st. | Automatic monthly checking-account payment. | Pre-note can take 4–6 weeks. First bill may not be drafted; second draft may include the first unpaid amount. |
| Authorized payment locations | Fidelity Express is the only authorized third-party payment process listed by the City. | Customers paying at local stores/payment centers. | Non-authorized bill pay services can delay processing and risk late fees or account deactivation. |
| City of Longview Utility Billing Services, P.O. Box 1952, Longview, TX 75606-1952. | Check, cashier’s check, or money order when not urgent. | Allow 3–4 days for mailing and processing. Include payment coupon and do not staple, fold, or tape checks to it. |
How to Pay a Longview Water Bill Online
Open the City’s official payment route
Start from the City’s Utility Access – Online Payment page or the official Municipal Online Payments portal.
Decide Quick Pay or profile login
Choose Quick Pay if you only want to pay. Choose Sign In / profile if you want to view details, manage single or multiple accounts, and keep better payment history.
Use the correct account number portion
For Quick Pay and new bill connection, the City says to use the 8 numbers before the dash. Do not enter old account notes without checking your current bill.
Check for fees before submitting
The City notes an additional fee may be charged based on payment method. Review the final screen before confirming.
Save payment proof
Save the confirmation number, date, amount, payment source, and screenshot until the account and bank/card record both show correctly.
Phone Payment, 24/7 Kiosk and In-Person Help
Pay by phone
Call the Water Utilities automated switchboard at 903-237-1030. The City’s phone-payment page says to press 1 for TeleWorks.
Phone system entry
Enter the first 8 digits of the account number, then the 2 digits after the dash, then the numeric portion of the service address.
24/7 kiosk
The kiosk is in Lane 1 of the Utility Billing Services Drive-Thru. It accepts debit/credit cards, checks, and cash bills only; no coins.
Automatic Bank Draft Rules for Longview Utility Bills
How ACH bank draft works
Automatic Bank Draft is designed to save time, postage and check writing. Longview drafts the account on the billing date for your cycle.
- Cycle 1 drafts on the 28th.
- Cycle 2 drafts on the 7th.
- Cycle 3 drafts on the 14th.
- Cycle 4 drafts on the 21st.
Sign-up checklist
Complete the Bank Draft Agreement, include a voided check, and use a checking account only. The City says no temporary checks or deposit slips.
- Take the application to City Hall, 300 W. Cotton St.
- Or mail it with the next water payment.
- Pre-note/authorization may take 4–6 weeks.
- After three returns, bank draft is discontinued.
Longview Billing Cycles and Due Dates
The billing cycle matters because it explains why a neighbor may have a different due date. Longview’s cycle map splits the city into four billing areas.
| Cycle | Area shown by City | Bill date | Due date | Bank draft date |
|---|---|---|---|---|
| Cycle 1 | Northeast | 7th | 28th | 28th |
| Cycle 2 | Northwest | 14th | 7th | 7th |
| Cycle 3 | Southeast | 21st | 14th | 14th |
| Cycle 4 | Southwest | 28th | 21st | 21st |
Authorized Payment Locations in Longview
This section matters because the City warns that non-authorized third-party bill payment services are not immediate and can lead to incorrect payment, delayed processing, late fees, or account deactivation.
Official warning: The City lists Fidelity Express as the only authorized third-party payment process at this time. Use the City’s authorized locations page before paying at a store or third-party service.
West / central locations
- Cowboys Stop, 1001 W. Young St.
- Kroger #035-959, 701 W. Marshall Ave.
- Quick Stop Food Mart, 1119 W. Marshall Ave.
South / east locations
- Mr. Kwik, 2000 S. High St.
- Rai’s Super Track, 2720 E. Marshall Ave.
- The Money Stop #1, 101 W. Nelson St.
Other listed locations
- Decent Food Mart, 800 Pine Tree Rd.
- Scotties – Longview, 401 W. Hawkins Pkwy.
- The Money Stop #2, 3700 W. Marshall Ave.
Mail Payment and Night Deposit Box
Mail address
City of Longview Utility Billing Services, P.O. Box 1952, Longview, TX 75606-1952.
Mailing rules
Use personal check, cashier’s check, or money order. Detach and include the payment coupon. Do not staple, fold, or tape checks to the coupon.
Processing time
The City says to allow 3–4 days for mailing and processing. Use faster payment methods for urgent due-date or service-status issues.
Start, Transfer, Access or Close Longview Water Service
Identity protection
Longview Utility Billing complies with FTC Red Flag Rule requirements. You may need to show identifying information or supportive documents.
Opening or transferring
Bring the details requested by Utility Billing Services when opening an account, transferring water service, accessing account information, or closing service.
Call first
Call 903-237-1030 before visiting if your case involves ownership change, rental move-in, account access, or service closure.
Leaks, Sewer Charges and High Bill Checks
Longview’s customer tips include one detail many users miss: leaks during certain winter months can affect sewer charges for the following year.
Winter leak window
The City says leaks in November, December, or January could impact monthly sewer charges for the following year.
Report by May
Report leaks experienced during those months to Utility Billing Services by May to be eligible for a possible billing adjustment.
Check usage first
Before disputing a bill, check toilets, irrigation, hose bibs, water softeners, under-house lines, and meter movement when water is off.
| Problem | What it can mean | Best next step |
|---|---|---|
| Bill jumped after winter leak | Winter-month usage may affect sewer calculation for the following year. | Report the leak to Utility Billing Services by May and ask about possible billing adjustment. |
| Usage high but no visible leak | Toilet flapper, irrigation, underground service line, hot-water leak, or meter-side issue. | Turn off water-using fixtures and watch the meter. Call Utility Billing if the issue remains unclear. |
| Due date changed from neighbor | Different billing cycle area. | Check the billing cycle map instead of comparing only with neighbors. |
| Emergency leak or sewer problem after hours | Water/sewer emergency, not billing dispute. | Call 903-236-3030 or other City-listed emergency number. |
Longview Water Quality, Sources and System Size
Three raw water sources
Longview’s Water Supply and Water Purification divisions use 3 raw water sources.
Treatment capacity
The City says it can treat up to 52 million gallons per day at 3 water treatment plants.
Distribution network
Water is delivered through over 600 miles of water lines, according to the City’s Water Quality page.
Local Longview Tips That Save Time
Use the right account-number part
Quick Pay and Utility Access setup focus on the 8 numbers before the dash, while phone payment also asks for digits after the dash and the numeric part of the service address.
Do not use random third-party bill sites
Longview says Fidelity Express is the only authorized third-party payment process. Other bill-pay services may delay payment and risk late fees or account deactivation.
Check your billing cycle before assuming late
Northeast, Northwest, Southeast and Southwest cycle areas have different bill and due dates. Use the cycle map if your date looks different from someone else’s.
Use the kiosk for after-hours payment, not for account disputes
The kiosk is helpful after hours, but billing disputes, account access, service transfer, or leak-adjustment questions should go through Utility Billing Services.
Mail is not instant
The City says to allow 3–4 days for mailing and processing. Use faster options when a due date, reconnect, or emergency account status matters.
Report winter leaks before May
If a November, December, or January leak may affect sewer charges, report it by May to preserve possible billing-adjustment eligibility.
Longview Utility Billing Services Map
Use the map for visit planning. Verify holiday closures before going because the City observes holidays including New Year’s Day, MLK Day, Good Friday, Memorial Day, Fourth of July, Labor Day, Thanksgiving, and Christmas periods.
Utility Billing Services
City Hall, 300 W. Cotton St., Longview, TX 75601.
Business hours
Lobby and drive-thru: Monday–Friday, 8 a.m.–5 p.m.
Mailing address
City of Longview Utility Billing Services, P.O. Box 1952, Longview, TX 75606-1952.
Official Longview Water Bill Links Used in This Guide
City of Longview Water Bill FAQs
How do I pay my Longview water bill online?
Use the official City of Longview Municipal Online Payments portal. Quick Pay lets you pay without logging in, while a profile login lets you see account details and manage single or multiple accounts.
What part of my Longview account number do I use for Quick Pay?
The City says Quick Pay uses the 8 numbers before the dash from the upper right of the new utility bill.
What is the Longview Utility Billing phone number?
Call Utility Billing Services at 903-237-1030. You can also use this number for the automated phone payment system.
How do I pay by phone?
Call 903-237-1030 and press 1 for the TeleWorks phone payment system. Enter the first 8 digits of your account number, the 2 digits after the dash, and the numeric portion of the service address.
Where is the Longview utility billing office?
Utility Billing Services is at City Hall, 300 W. Cotton St., Longview, TX 75601. Lobby and drive-thru hours are Monday through Friday, 8 a.m. to 5 p.m.
Is there a 24/7 utility payment kiosk?
Yes. The kiosk is in Lane 1 of the Utility Billing Services Drive-Thru. It accepts debit/credit cards, checks, and cash as bill change only, with no coins.
Where do I mail a Longview water bill payment?
Mail payments to City of Longview Utility Billing Services, P.O. Box 1952, Longview, TX 75606-1952. Allow 3–4 days for mailing and processing and include the payment coupon.
Who do I call for an after-hours water or sewer emergency?
The City lists the After Hours Water and Sewer Emergency Hotline as 903-236-3030. Its contact page also lists 903-576-6767 for after-hours water and sewer emergencies.
Can winter leaks affect my sewer charges?
Yes. The City says leaks in November, December, or January could affect monthly sewer charges for the following year. Report those leaks to Utility Billing Services by May to be eligible for a possible billing adjustment.
Does this page collect Longview water payments?
No. This is an independent informational guide. Use the official City of Longview and Municipal Online Payments links for live payment, account status, service requests, and current policies.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.