Aurora Water Bill & Customer Service Help
Need to pay an Aurora Water bill, log in to the customer portal, pay by phone, request reconnect after shutoff, apply for Aurora Water Cares, check usage alerts, understand late charges, or avoid a wrong Aurora payment site? This guide gives the official route first and the practical customer details right where you need them.
Do This First If You Just Need the Right Aurora Water Answer
Use MyAccount Aurora Water to pay, view statements, check usage and submit forms.
Open MyAccountCall for billing, customer service, emergencies and water reconnects during 7:30 a.m.–5 p.m., Monday–Friday.
Call 303-739-7388Use after-hours support from 5 p.m.–7 a.m., weekends and holidays for emergencies and reconnect issues.
Call 303-739-6772Aurora Water Cares may help eligible past-due customers with up to $400 once per 12 months.
Check Water CaresHow to Pay an Aurora Water Bill Online
Start from the official City billing page or MyAccount
Use Aurora Water’s Billing and Rates page or go directly to MyAccount Aurora Water.
Sign in or create a customer portal account
The water customer portal is used for account management, payment, statement history, usage graphs, electronic forms, address/phone updates and multiple-account management.
Choose the correct payment method
Review the final payment screen. ACH and e-check options are listed as no-cost, while card transactions can carry processing fees depending on account type.
Save proof and act differently if water is off
If service was discontinued and you paid online or by automated phone, call 303-739-7388 or log in and complete a Reconnect Request. Payment alone is not the full restoration step.
Aurora Water Bill Payment Options and Processing Fees
| Payment option | Official detail | Best for | Important warning |
|---|---|---|---|
| MyAccount Aurora Water | Pay online, view bills, manage account details, submit forms and check water use. | Normal bill payment, high-bill review, assistance applications, reconnect requests and account management. | Use only the official myaccount.aurorawater.org portal. |
| Pay-by-phone | Aurora lists pay-by-phone and online options as available 24 hours. | Customers who cannot access the portal or need a phone payment route. | For account-specific reconnect or emergency help, use 303-739-7388 during business hours or 303-739-6772 after hours. |
| ACH / e-check | Aurora’s billing page states ACH and e-check options continue to be available at no cost. | Customers who want to avoid card processing fees. | Verify bank details carefully to avoid returned-check fees. |
| Residential card payment | Aurora’s billing page lists a card processing fee for residential online/IVR credit card transactions. | Fast payment when card is preferred. | Check the final payment screen before submitting because processing fees can change. |
| Non-residential card payment | Commercial, hydrant, irrigation and multifamily account card payments are listed with a $7.95 fee per each $500 payment increment, with the payment limit still $25,000. | Business or multifamily accounts using credit card payment. | ACH/e-check may be cheaper if available for your account. |
| Walk-in / city support | Aurora Municipal Center and Access Aurora may support limited in-person service/payment guidance. | Customers who need city assistance or appointment guidance. | Call first because walk-in windows may differ from Aurora Water phone support hours. |
What You Can Do Inside the Aurora Water Customer Portal
View usage graphs
See consumption graphs, select usage periods and review water usage summaries. This is useful before calling about a high bill.
Download history
View and download payment history and statement history so you can compare due dates, balances and usage over time.
Submit forms
Submit electronic requests, receive response emails, complete a Reconnect Request and apply for Aurora Water Cares when eligible.
Manage multiple accounts
Landlords, owners and property managers can add, view and manage multiple accounts with one sign-in.
Improve login security
The portal supports multi-factor authentication and account profile updates such as mailing address and phone number.
Set alerts
Use water-use alerts to catch continuous flow events and possible leaks sooner instead of waiting for the next bill.
Aurora Water Phone Numbers, Hours and Addresses
Billing and reconnects
303-739-7388
Use during 7:30 a.m.–5 p.m., Monday-Friday, non-holiday, for billing, customer service, emergencies and water reconnects.
After-hours support
303-739-6772
Use from 5 p.m.–7 a.m., weekends and holidays for emergencies and reconnect-related support.
Access Aurora
303-739-7000
Use for general city assistance, appointment guidance and non-water city service questions.
General water inquiries
303-739-7370
Use for non-billing Aurora Water general inquiries when listed by the City.
Aurora Municipal Center
15151 E. Alameda Parkway, Aurora, CO 80012. Use for city customer-service planning and map reference.
Aurora Water facility
Daniel P. Mikesell Water Operations Facility, 26791 E. Quincy Ave., Aurora, CO 80016.
Water conservation
303-739-7195
Use for Aurora water conservation questions and drought/watering guidance.
Aurora Water Late Fee, Delinquent Shutoff and Reconnect Steps
| Situation | Official detail | What to do |
|---|---|---|
| Normal bill | Bills are generated monthly and amounts are due 20 days after the bill date. | Use the bill date, not only the day you open the bill, to plan payment. |
| Custom due date request | Due dates cannot be customized. | Set your own reminder or use portal/AutoPay tools instead of asking to move the due date. |
| Late status | Five days after the due date, the account becomes past due and a 5% late charge is assessed. | Pay before past-due status if possible. |
| Delinquent shutoff | Shutoff can occur when the account balance is 40 days past due. | Call or apply for help before the account reaches shutoff stage. |
| After shutoff | Once full past-due balance is paid, contact billing at 303-739-7388 or complete a Reconnect Request in your online profile. | Do not assume payment alone dispatches restoration. |
| Turn-on timing | Aurora Water says water will be turned on by the end of the day after full payment and proper reconnect request. | Keep receipt and confirmation number until water service is restored. |
| Fee / charge | Listed amount | When it matters |
|---|---|---|
| New customer account turn-on request | $38.25 | New customer account setup/turn-on request. |
| Customer requested shutoff | $38.25 | Customer-requested shutoff not related to repair. |
| Customer requested turn on | $38.25 | Customer-requested turn-on after a shutoff. |
| Delinquent shutoff | $38.25 | Service action when an account is delinquent. |
| Turn on after delinquent shutoff | $38.25 | Restoring water after delinquent shutoff. |
| Returned check fee | $20 | Non-sufficient funds, closed account or frozen account. |
| Late fee | 5% of past-due amount | Assessed five days after due date. |
Aurora Water Cares: Help With a Past-Due Water Bill
Assistance amount
Aurora Water Cares may help families who are past due with up to $400 in assistance once per 12 months.
Lifetime limit
The program lists a limit of four lifetime awards. Payments are made directly to the utility on the customer’s behalf.
Fastest route
Aurora says the fastest and easiest way to apply is through MyAccount Aurora Water, where customers can upload required documents.
High Aurora Water Bill? Check Usage Before Disputing
Check consumption graph
Use the portal’s water consumption graph and usage summary to compare current use with earlier billing periods.
Check indoor leaks
Silent toilet leaks, stuck flappers, water softeners, humidifiers and dripping fixtures can create continuous usage.
Check outdoor use
Sprinkler timers, broken heads, hose bibs, irrigation accounts and seasonal watering can cause bill spikes.
| High-bill clue | Likely reason | Best next step |
|---|---|---|
| Usage graph shows continuous use | Leak, hose bib, valve left open, toilet flapper or irrigation issue. | Use water alerts, inspect fixtures and repair quickly. |
| Usage increases mostly in summer | Irrigation or outdoor water use, especially during drought/watering changes. | Check irrigation schedule, Stage 1 rules and sprinkler condition. |
| Cost increased but usage stayed similar | Rates, fees, drought surcharge or bill component changes may be involved. | Review the bill components and current rates page. |
| Account has multiple properties | Wrong service address may have been selected before payment/review. | Use the portal’s multiple-account controls and verify the service address. |
| Bill notices mention account change | Aurora notes valuable information and updates appear on the bill. | Read the bill notes before disputing or ignoring the charge. |
Water Alerts, Continuous Flow and EyeOnWater
Continuous flow alert
A continuous flow event alert is sent when the water meter records continuous usage for at least 24 hours, which may indicate a leak or a valve left on.
AMI usage data
Advanced Meter Infrastructure and portal upgrades let customers view timely water-use information down to the hourly level.
EyeOnWater
Customers can sign up through EyeOnWater using their Aurora Water account number and service location or billing ZIP code.
Stage 1 Drought, Watering Rules and Surcharge Notes
Stage 1 drought
Aurora Water states Aurora is in a Stage 1 Drought, with watering restrictions in place to help reduce outdoor water use.
Watering window
Stage 1 rules include no watering between 10 a.m. and 6 p.m. and irrigation of high-water-use grass limited to two days per week.
Surcharge trigger
During Stage 1 Drought, Aurora lists a $2.15 per thousand gallons surcharge in certain higher-use tiers.
| Stage 1 rule | Practical meaning |
|---|---|
| High-water-use grass irrigation limited to two days per week. | Check your allowed days before changing sprinkler timers. |
| No watering between 10 a.m. and 6 p.m. | Water during allowed cooler hours to reduce waste and violation risk. |
| No new cool-weather turf installation. | Do not install new cool-weather turf during Stage 1 restriction conditions. |
| Private pools cannot be filled; topping off full pools is allowed. | Do not schedule a full pool fill without checking current rules. |
| Decorative water features are not permitted. | Turn off fountains and similar decorative features during restricted periods. |
2026 Aurora Water Rates and Bill Components
2026 average increase
Aurora Water states that beginning Jan. 1, 2026, residential customers will see an average monthly increase of $5.30 total for water, sewer and storm drain services combined.
Storm drain fee
The storm drain component covers the cost of maintaining the storm drain system, and residential customers are charged one base fee for residential storm drain use.
Sewer average
Sewer usage charges are based on winter quarter average, using average water consumption from December through February, with new sewer charges reflected on the April bill.
Home Buyer, Seller, Landlord and Multi-Account Tips
Home sellers/buyers
Use Aurora’s official homeowner and buyer/seller resources to confirm account responsibility, final readings, title/closing timing and water service status.
Landlords
The portal lets owners manage multiple accounts with one sign-in, but only authorized persons added by the primary account holder can make account inquiries.
Keep contacts updated
Use the portal to update mailing address and phone number so late notices, assistance responses and account messages are not missed.
Aurora Water Quality, Service Area and Water Source
Water, sewer and stormwater
Aurora Water provides water, wastewater and stormwater service and describes its mission as delivering safe, reliable, high-quality and sustainable service.
Where water comes from
Aurora Water explains that much of the city’s supply comes from mountain runoff and is managed through a regional water system.
Quality and treatment
For drinking-water facts, use Aurora’s official drinking water quality and treatment resources rather than third-party summaries.
Local Aurora Water Tips That Save Time
Confirm this is Aurora, Colorado
There are many “Aurora Water” results from other states. For Aurora, CO, use auroragov.org and myaccount.aurorawater.org before entering payment details.
Reconnect requires a second step
After full past-due payment, call billing or complete the Reconnect Request. Payment alone is not the full restoration workflow.
Use alerts before the bill arrives
Continuous flow alerts can warn you after 24 hours of constant usage. This is better than discovering the leak on the next monthly bill.
ACH may avoid processing fees
Card payments can include processing fees. ACH and e-check options are listed as no cost, so they may be better for normal non-urgent payments.
Aurora Water Payment Problems: Quick Fix Table
| Problem | Likely reason | Best next step |
|---|---|---|
| Wrong Aurora portal appears in search | Search results may show Aurora utilities from other states. | Use only auroragov.org or myaccount.aurorawater.org for Aurora, Colorado. |
| Payment made but water still off | Reconnect request/contact step may still be required. | Call 303-739-7388 or complete the Reconnect Request in the portal. |
| Account became past due | Bill passed due date by five days. | Pay immediately, expect 5% late charge, and call if shutoff risk exists. |
| Card fee seems high | Processing fee may apply depending on residential vs non-residential account and amount. | Review final payment screen and consider ACH/e-check when possible. |
| Usage alert received | Meter recorded continuous usage for at least 24 hours. | Inspect toilets, irrigation, hose bibs, valves and water-using fixtures right away. |
| Need help paying | Past-due account may qualify for Aurora Water Cares. | Apply through MyAccount and upload required documents before shutoff stage. |
Aurora Water Map and Visit Planning
Use this map for Aurora Municipal Center. For field operations, Aurora Water also lists the Daniel P. Mikesell Water Operations Facility at 26791 E. Quincy Ave.; call first before visiting any office for billing or reconnect help.
Aurora Municipal Center
15151 E. Alameda Parkway, Aurora, CO 80012. Use for general city customer-service planning.
Aurora Water facility
Daniel P. Mikesell Water Operations Facility, 26791 E. Quincy Ave., Aurora, CO 80016.
Bring before visiting
Water bill, account number, service address, photo ID, payment confirmation, shutoff notice, assistance documents or reconnect request details.
Official Aurora Water Links Used in This Guide
Aurora Water Department FAQs
Where do I pay my Aurora CO water bill online?
Use the official MyAccount Aurora Water portal at myaccount.aurorawater.org, or start from the City of Aurora Billing and Rates page.
What is the Aurora Water customer service phone number?
Call 303-739-7388 during 7:30 a.m. to 5 p.m., Monday-Friday, non-holiday, for billing, customer service, emergencies and water reconnects.
What is the Aurora Water after-hours phone number?
Call 303-739-6772 from 5 p.m. to 7 a.m., weekends and holidays for after-hours emergencies and reconnect support.
When is my Aurora Water bill due?
Aurora Water bills are generated monthly and are due 20 days after the bill date. Due dates cannot be customized.
Does Aurora Water charge a late fee?
Yes. Five days after the due date, the account becomes past due and a 5% late charge is assessed on the past-due amount.
When can Aurora Water shut off service for non-payment?
Delinquent shutoff can occur when the account balance is 40 days past due.
What should I do after paying a disconnected Aurora Water account?
After paying the full past-due balance, call billing at 303-739-7388 or log in to your online profile and complete a Reconnect Request. Aurora says water will be turned on by the end of the day after the proper steps are completed.
What is the Aurora Water reconnect fee?
The billing information page lists $38.25 for delinquent shutoff and $38.25 for turn on after delinquent shutoff. Confirm exact current account charges in the portal or by phone.
Can Aurora Water Cares help pay my bill?
Aurora Water Cares may help eligible past-due customers with up to $400 once per 12 months, with a limit of four lifetime awards. Payments are made directly to the utility.
How do I check for a possible leak?
Use the customer portal usage graph and continuous flow alerts. An alert may be sent when your meter records continuous usage for at least 24 hours. Check toilets, irrigation, hose bibs, valves and fixtures.
What are Aurora Stage 1 Drought watering rules?
Stage 1 rules include high-water-use grass irrigation limited to two days per week, no watering between 10 a.m. and 6 p.m., no new cool-weather turf, no filling private pools, and no decorative water features.
Does this page collect Aurora Water payments?
No. This is an independent informational guide. Use official City of Aurora and MyAccount Aurora Water links for live balance, payment, account status, assistance and reconnect help.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.