Aurora Water Department, CO: Bill Pay, Phone Number, Hours & Customer Service Help
Use this practical Aurora Water guide to pay your bill online or by phone, contact customer service, check office hours, understand late fees, request reconnect after shutoff, apply for Aurora Water Cares assistance and avoid wrong payment routes.
🔒 Official Aurora Water Bill Pay & Customer Service Resources
Before You Pay an Aurora Water Bill, Use the Official MyAccount Aurora Water Portal
Most users searching “Aurora Water Department bill pay” want the official payment portal, phone number, office hours, after-hours emergency number, late fee rules and help if the account is past due.
The correct official route for Aurora, Colorado water bill payment is Aurora Water’s Billing and Rates page and the MyAccount Aurora Water customer portal. The portal is also called the water customer portal and is used to manage accounts, submit forms, view bills, update contact information and check usage.
This matters because there are many “Aurora Water” search results from other states, including Illinois, Ohio and Nebraska. For Aurora, Colorado, confirm that you are on an official auroragov.org or myaccount.aurorawater.org page before entering account or payment information.
For normal payment
Use the official customer portal to pay, view payment history, download statements and manage account details.
For late bills
Aurora Water says a 5% late charge applies five days after the due date, so do not wait until shutoff stage.
For hardship help
Aurora Water Cares may help limited-income customers facing medical crisis, job loss or other financial challenges.
How to Pay Your Aurora Water Bill Online
The official Aurora Water customer portal lets customers pay bills, view bill history, check water usage and submit account forms online.
1
Open the official MyAccount Aurora Water portal
Use the City-linked customer portal only.
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Open the official portal here: MyAccount Aurora Water.
You can also start from the official City page here: Aurora Water Billing and Rates.
2
Create or sign in to your portal account
The portal supports account management, not only payment.
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Aurora’s portal guide says the water customer portal allows customers to update mailing address and phone number, manage multiple accounts, view and download payment and statement history, view usage, submit forms, and apply for Aurora Water Cares.
3
Select the correct water account
Important for landlords, owners and multiple properties.
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If you manage more than one property, choose the correct service address before paying. Aurora’s portal supports adding, viewing and managing multiple accounts with one sign-in.
4
Review due date and past-due status
Late fee and shutoff timing matter.
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Aurora Water says bills are due 20 days after the bill date. Five days after the due date, the account is past due and a 5% late charge is assessed.
5
Save confirmation and watch for account notices
Especially important if the bill is late.
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Save the receipt or confirmation. If your service was already disconnected, complete the reconnect request online or call Aurora Water after full payment.
Aurora Water Bill Payment Options: Online, Pay-by-Phone, Walk-In Payment and Account Portal
Aurora Water states that pay-by-phone and online options are available 24 hours. Walk-in payment may be available through the Aurora Municipal Center / Access Aurora desk during posted service windows.
| Payment / Contact Method | Official Route | Best For | Important Tip |
|---|---|---|---|
| Online payment | MyAccount Aurora Water | Fast bill payment, account management and statement history | Use the portal to submit forms and reconnect requests. |
| Pay-by-phone | Available 24 hours through Aurora Water payment options | Payment when you cannot access the online portal | Call customer service if unsure which phone option applies. |
| Business-hours phone support | 303-739-7388 | Billing, reconnect, emergency and account questions | Available 7:30 a.m.–5 p.m., Monday–Friday, non-holiday. |
| After-hours support | 303-739-6772 | After-hours emergency, weekend and holiday reconnect issues | Use after 5 p.m. and before 7 a.m., weekends or holidays. |
| Walk-in payment | Aurora Municipal Center, 15151 E. Alameda Parkway | Customers needing limited in-person payment service | Access Aurora desk hours may differ from Water Billing phone hours. |
Aurora Water Phone Number, Hours, Address and After-Hours Emergency Contact
Aurora Water uses different phone windows for business-hours service and after-hours/weekend/holiday support. General city support is handled by Access Aurora.
Customer service, emergencies and reconnects
Use during 7:30 a.m. to 5 p.m., Monday through Friday, non-holiday.
After-hours, weekend and holiday support
Use from 5 p.m. to 7 a.m., weekends and holidays for customer service, emergencies and reconnects.
Aurora Municipal Center
15151 E. Alameda Parkway
Aurora, CO 80012
Access Aurora walk-in service and payment windows may be available during posted city hours.
Access Aurora
Use for general city assistance, appointment guidance and non-water city service questions.
Aurora Water Late Fee, Delinquent Shutoff and Reconnect Steps
Aurora Water has clear timing rules for bills, late charges, delinquent shutoff and reconnect after full past-due payment.
Due date
Bills are generated monthly and are due 20 days after the bill date.
Late charge
Five days past the due date creates past-due status and a 5% late charge.
Delinquent shutoff
Shutoff can occur when the account balance is 40 days past due.
| Fee / Situation | Official Detail | What to Do |
|---|---|---|
| Late fee | 5% of past-due amount | Pay before the account becomes past due whenever possible. |
| New customer account turn-on request | $38.25 | Confirm current account setup requirement in the portal or by phone. |
| Customer-requested turn on | $38.25 | Call Aurora Water or use official account forms if needed. |
| Delinquent shutoff | $38.25 | Pay full past-due balance and request reconnect. |
| Turn on after delinquent shutoff | $38.25 | Complete reconnect request or call 303-739-7388 after full payment. |
| Returned check | $20 | Use a valid account and verify bank details before payment. |
1
Pay the full past-due balance
Reconnect starts after the required balance is paid.
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Aurora Water says once the full past-due balance is paid, customers should contact billing in person or by phone, or log in to the online profile and complete a Reconnect Request.
2
Call or complete the reconnect request
Do not assume payment alone is the final step.
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During business hours, call 303-739-7388. You can also log in to MyAccount Aurora Water and complete the Reconnect Request.
3
Expect turn-on by end of day after proper request
Follow Aurora’s exact request route.
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Aurora’s billing information says after full past-due payment and reconnect request, water will be turned on by the end of the day.
Aurora Water Cares: Help Paying a Past-Due Water Bill
Aurora Water Cares is designed for limited-income customers facing challenges such as medical crisis, job loss or other financial hardship.
Assistance amount
Aurora Water Cares may help past-due customers with up to $400 in assistance once per 12 months.
Lifetime limit
The program lists a limit of four lifetime awards.
Payment route
Payments are made directly to the utility on the customer’s behalf.
1
Apply through the customer portal if possible
This is the fastest option listed by Aurora.
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Aurora says the fastest and easiest way to apply is through the MyAccount Aurora Water portal. Log in and access the Aurora Water Cares form, then upload required documents.
2
Prepare required documents
Incomplete applications can delay help.
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Aurora Water Cares may require income verification documents, photo ID and a recent water bill. Prepare these before applying.
3
Call if you have questions
Use the billing office for assistance questions.
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For Aurora Water Cares questions, call Aurora Water Billing at 303-739-7388. The broader Aurora Water Cares phone reference also uses 1.833.55WATER / 1.833.559.2837.
What You Can Do Inside the Aurora Water Customer Portal
Aurora Water’s customer portal is more than a payment screen. It is useful for account management, water usage review and customer forms.
View bills and history
Download payment and statement history so you can compare balances, due dates and usage over time.
Track water usage
View water consumption graphs and usage summaries to identify possible leaks or seasonal spikes.
Submit forms online
Use the portal to submit electronic requests and receive response emails.
Manage multiple accounts
Landlords or owners can add, view and manage multiple accounts with one sign-in.
Aurora Water High Bill, Leak Clues and Usage Checks
A high water bill can come from outdoor watering, irrigation schedule changes, leaks, toilets, humidifiers, water softeners, sprinkler problems or seasonal rate/usage changes.
Check usage graph
Use the portal’s consumption graph to compare recent usage with prior billing periods.
Check toilets first
A silent toilet leak can waste water day and night without obvious noise.
Check irrigation
Look at sprinkler timers, broken heads, seasonal watering days and outdoor hose bibs.
Read bill notices
Aurora says valuable information and updates appear on the bill, so read the bill carefully before disputing.
Practical Aurora Water Bill Tips That Save Time, Fees and Reconnect Stress
These details help when you are paying close to the due date, applying for help, checking a high bill or trying to restore service.
Do not wait until 40 days past due
Aurora says delinquent shutoff can occur when the account balance is 40 days past due. Call before that stage if you need help.
Use the reconnect request after paying
If water was shut off, full payment must be followed by a billing contact or online Reconnect Request.
Apply for Water Cares through the portal
The portal route lets you complete the form and upload documents faster than mailing paperwork.
Keep account authorization updated
Aurora says only authorized persons added by the primary account holder can make account inquiries.
Aurora Water Department Bill Pay FAQs
These FAQs answer the real questions people search before paying an Aurora Water bill or calling customer service.
QHow do I pay my Aurora CO water bill online?▾
Use the official MyAccount Aurora Water portal at https://myaccount.aurorawater.org/. You can pay, view statements, manage account details and submit forms.
QWhat is the Aurora Water customer service phone number?▾
Call 303-739-7388 for customer service, emergencies and water reconnects during business hours.
QWhat are Aurora Water business hours?▾
Aurora Water lists business hours as 7:30 a.m. to 5 p.m., Monday through Friday, non-holiday, for customer service, emergencies and water reconnects.
QWhat is the Aurora Water after-hours phone number?▾
For after-business-hours support from 5 p.m. to 7 a.m., weekends and holidays, call 303-739-6772.
QWhere is Aurora Municipal Center located?▾
Aurora Municipal Center is located at 15151 E. Alameda Parkway, Aurora, CO 80012.
QWhen is my Aurora water bill due?▾
Aurora Water says bills are generated monthly and are due 20 days after the bill date.
QDoes Aurora Water charge a late fee?▾
Yes. Five days past the due date creates past-due status, and Aurora Water says a 5% late charge is assessed.
QWhat should I do if my Aurora water service was shut off?▾
Pay the full past-due balance, then call billing at 303-739-7388 or log in to the online profile and complete a Reconnect Request. Aurora says water will be turned on by the end of the day after the proper steps are completed.
QCan Aurora Water Cares help with my bill?▾
Yes. Aurora Water Cares may help limited-income customers who are past due with up to $400 once per 12 months, subject to eligibility and lifetime limits.
QIs WaterBillsPay.org the official Aurora Water website?▾
No. WaterBillsPay.org is an independent informational guide. Always pay, verify account status and confirm current fees through official Aurora Water and City of Aurora links.
The Safest Way to Pay or Fix an Aurora Water Bill Issue
For normal payment, use the official MyAccount Aurora Water portal. For customer service, emergencies and reconnects during business hours, call 303-739-7388. For after-hours, weekend or holiday help, call 303-739-6772.
If your account is past due, remember that Aurora Water says bills are due 20 days after the bill date, a 5% late charge applies five days after the due date, and delinquent shutoff can occur when the account balance is 40 days past due. If you need help, check Aurora Water Cares before service reaches shutoff status.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.