Mansfield Water Bill Pay & Service Help
Need to pay a City of Mansfield water bill, start new service, set up bank draft, check a late-payment risk, request reinstatement, find your billing cycle, use WaterSmart, or report a water/sewer emergency? This guide gives the official action details first.
The City of Mansfield Utility Billing team handles water account payments, deposits, service applications, billing-cycle questions, reinstatement after non-payment, and customer-service forms.
Start Here: Choose Your Mansfield Water Task
Pay online by credit card, debit card or e-check. The City says these payments reflect immediately after completion.
Open payment portalResidential deposit is $60 per meter; business is $100 per meter; residential plus irrigation meter is $110.
Start serviceIf disconnected for non-payment, call 817-276-4230. Someone must be present with inside access for reconnect.
Reinstatement stepsBusiness hours: 817-276-4230. Outside normal business hours: 817-473-8411.
Emergency pageCity of Mansfield Water Department Quick Answer
Fast payment
Pay online through the City’s payment portal or pay by phone at 877-768-8270. You need your utility account number and PIN from the bill.
Billing office
Utility Billing is inside Mansfield City Hall at 1200 E. Broad St., Mansfield, TX 76063. Billing phone: 817-276-4230.
Water/sewer emergency
Call 817-276-4230 during normal business hours. Outside normal business hours, call 817-473-8411.
Mansfield Water Bill Payment Options
Choose based on speed, due-date risk, whether you need proof, and whether you want the payment to update the water account in real time.
| Method | Official detail | Best for | Watch this |
|---|---|---|---|
| Online payment | Pay by credit card, debit card or e-check using the City payment portal. | Fast payment and real-time account updating. | You need your utility account number and PIN from your bill. |
| Phone payment | Call 877-768-8270 to pay by card or e-check. | Customers who cannot use the web portal. | Phone payments also require utility account number and PIN. |
| Online bill pay through your bank | Payments through a banking bill-payment service reflect on the water account the day after payment is transmitted to the City’s banking center. | Customers who already use bank bill pay. | Always include your account number on the payment. |
| In person | Pay inside Utility Billing at Mansfield City Hall, 1200 E. Broad St. | Customers needing account help, deposit payment, forms or service setup. | Use the office route if your account is complicated or already disconnected. |
| Mail water bill payments to Utility Billing Department, 1200 E. Broad St., Mansfield, TX 76063. | Non-urgent check payments. | Mail is not instant; avoid it near disconnect or late-fee deadlines. | |
| Bank draft | Available for customers with satisfactory payment records. The City says the bank draft plan is free of charge. | Automatic checking/savings account payment. | You receive a stub marked “paid by draft” about 10–14 days before deduction. |
| Credit card draft | Set up recurring credit card draft through the payment portal using account and PIN. | Customers who prefer card-based recurring payment. | Keep the saved card current to avoid missed payments. |
How to Pay a Mansfield Water Bill Online
Start from the official Mansfield payment page
Use the City’s Utility Bill Payment Methods page or go directly to the water bill payment portal.
Enter the account number and PIN
The City says online and phone payment require your utility account number and PIN number. Both are printed on your water bill.
Choose card, debit card or e-check
Review the final screen before submitting. For payment by banking bill-pay service, make sure your account number is included.
Save confirmation
Keep the confirmation number, date, amount, account number and payment method until the water account and your bank/card records match.
Bank Draft and Credit Card Draft
Bank draft eligibility
The City says all customers with satisfactory water bill payment records are eligible for the bank draft plan.
Stub before draft
You receive your monthly water utilities stub marked “paid by draft” about 10 to 14 days before the bill is deducted.
No City charge
The City says there is no charge for the Bank Draft Plan and that you can drop the plan by changing your payment method online.
Late Payment, Shutoff Risk and Reinstatement
Late-payment rule: The City says a late payment charge of $10 or 10%, whichever is higher, is added on the 21st day after the billing date. Service is subject to termination if not paid within 30 days of billing.
Request reinstatement
If water service was disconnected due to non-payment, call 817-276-4230 to request water service reinstatement.
Someone must be present
A person must be at the property during reconnect and must have access to the inside of the home.
Reconnect windows
Service connection or reconnection windows are listed as 10 a.m.–noon or 3 p.m.–5 p.m..
| Situation | Official detail | Best action |
|---|---|---|
| Disconnected for non-payment | Call 817-276-4230 and arrange reinstatement. | Pay the required balance, confirm the reconnect window and make sure someone is inside. |
| Missed appointment | If staff arrive and no one is available, an additional fee is charged for each return visit. | Stay available during the full scheduled window. |
| Office payment between 4:30 p.m. and 5 p.m. | The City says service may be restored between 6–7 p.m. or 7–8 p.m., with someone present. | Ask Utility Billing which after-hours window applies before leaving. |
| Connection attempt with water running | The meter is monitored and no more than 40 gallons is allowed to pass before a technician shuts off service. | Check inside fixtures, toilets and faucets before reconnect time. |
| No one at structure for connection | A $15 charge may be added for the first bill and each subsequent trip until service is connected. | Be on site and keep inside access available. |
Start New Mansfield Water Service
You can start service online with the correct application or in person at Utility Billing inside City Hall.
Application route
- Use New Residential Service Application for a home account.
- Use New Business Service Application for a business account.
- In-person setup is at Mansfield City Hall, 1200 E. Broad St.
- Call Utility Billing at 817-276-4230 for questions.
Fees and documents
- Business accounts: $100 per meter.
- Residential accounts: $60 per meter.
- Residential plus additional irrigation meter: $110.
- Driver’s license copy is required.
- Lease agreement copy is required if leasing the property.
Cancel, Transfer or Update Utility Service
Cancel service
Use the Utility Account Service Cancellation Form when moving out or ending service. Do not leave the account open after you no longer occupy the property.
Transfer service
Use the Transfer of Service Application if you are moving service from one Mansfield property to another.
Privacy request
The City provides a Disclosure Request / Rescission of Personal Information form for utility account information privacy needs.
Report a Mansfield Water or Sewer Emergency
Emergency numbers: During normal business hours, Monday through Friday from 8 a.m. to 5 p.m., call 817-276-4230. Outside normal business hours, call 817-473-8411.
Water emergencies
Water line break, leak at the meter, no water service or fire hydrant leak should go through the emergency route.
Sewer emergencies
Overflowing manhole or sewer backup is listed by the City as a water/sewer emergency.
What to report
Give the service address, nearest cross street, whether water is entering a structure, traffic danger, and your callback number.
About Your Mansfield Water Bill and Billing Cycles
Billing timing
Bills are rendered approximately every 30 days. Meter readings are taken about one week to 10 days before you receive the bill.
Two-part bill
The City says the bottom portion should be returned with payment for proper crediting. The top portion gives detailed accounting for your records.
Billing cycle map
Mansfield’s billing cycle map divides the city into four cycles: Cycle 1 last Wednesday, Cycle 2 first Wednesday, Cycle 3 second Wednesday, and Cycle 4 third Wednesday.
| Bill field | Why it matters | What to check |
|---|---|---|
| Billing date and due date | Late charges are based on the billing date and due timing. | Pay before the late-fee window, not just when you remember the bill. |
| Account number and PIN | Needed for online and phone payment. | Use the current bill, not an old note. |
| Service address | Shows the location receiving service. | Important for landlords, transfers and multiple properties. |
| Previous and current reads | Shows how usage was calculated. | Compare reads with your own meter check if usage seems high. |
| Consumption history | Shows water usage trend over time. | Look for spikes after irrigation, leaks, guests or seasonal changes. |
| Billing summary | Shows past due and current amount due. | Do not pay only the current amount if a past due balance remains. |
High Bill, Meter Reading and Leak Checks
Mansfield’s meter-reading guidance is very useful when usage looks wrong. Read your meter before calling so the conversation is based on actual gallons.
Locate the meter safely
The meter is typically near the curb in front of the home or business, in line with the outdoor faucet, inside a box often marked “water.” Use a tool such as a screwdriver to lift the lid and check for insects or small animals before reaching inside.
Read gallons from left to right
Mansfield meters measure water usage in gallons. Most meters are read by looking at the displayed numbers from left to right.
Subtract old reading from current reading
Example: current reading 4,076,230 minus previous reading 4,062,110 equals 14,120 gallons used.
Check for hidden leaks
If no water is running, the meter should not keep moving. Check toilets, irrigation, hose bibs, soft ground, water heater relief lines and outdoor faucets.
Toilet leak
Running toilets can waste a large amount of water without much noise. Do a dye test if the bill jumped.
Irrigation spike
Seasonal sprinkler use can change the bill quickly. Compare consumption history and WaterSmart usage.
Leak forgiveness
The City provides a Leak Forgiveness Form. Use it if you repaired a qualifying leak and need the account reviewed.
WaterSmart, Water Quality and Conservation
WaterSmart
Use WaterSmart to look up your account and explore water use. This is helpful for leak checks, usage spikes and seasonal comparisons.
Water Quality Report
The City links a Mansfield Water Quality Report. Use the latest report for drinking-water information instead of old neighborhood comments.
Conservation help
The City links conservation resources such as Save Tarrant Water and Water Is Awesome for local water-saving education.
Official Mansfield Utility Forms People Usually Need
Local Mansfield Tips That Save Time
Do not wait until day 21
The late charge is added on the 21st day after the billing date. Pay before that date or call Utility Billing before the account becomes harder to fix.
Keep your account number and PIN handy
Online and phone payment both need the account number and PIN printed on the bill. Save the current bill PDF or photo.
Be home for connection or reconnect
Mansfield requires someone at the structure with inside access. A missed appointment can cause another fee and delay.
Use WaterSmart before disputing usage
WaterSmart and your meter reading can show whether the issue is billing, a leak, irrigation, or real household use.
Know the after-hours emergency number
Outside normal business hours, water/sewer emergencies go to 817-473-8411, not the normal billing path.
Mail is not for urgent accounts
If your account is near late-fee or termination timing, use online, phone or in-person payment and confirm account status.
Mansfield Utility Billing Office Map
Use the map for visit planning. Verify hours before going, especially around holidays or weather events.
Utility Billing
Mansfield City Hall, 1200 E. Broad St., Mansfield, TX 76063.
Water Utilities contact
Chris W. Burkett Service Center, 620 S. Wisteria St., Mansfield, TX 76063.
Billing phone
817-276-4230 for billing, service setup, reinstatement and business-hours emergency reporting.
Official Mansfield Water Links Used in This Guide
City of Mansfield Water Department FAQs
How do I pay my Mansfield water bill online?
Use the official City of Mansfield water bill payment portal. You will need the utility account number and PIN number printed on your water bill.
What is the Mansfield water bill phone payment number?
Pay by phone at 877-768-8270. Phone payments accept credit cards, debit cards and e-checks and require your utility account number and PIN.
What is the Mansfield Utility Billing phone number?
Call Utility Billing at 817-276-4230 for billing questions, service setup, payment questions, reinstatement and business-hour emergency reporting.
Where is the Mansfield Utility Billing office?
Utility Billing is located inside Mansfield City Hall at 1200 E. Broad St., Mansfield, TX 76063.
Where do I mail a Mansfield water bill payment?
Mail water bill payments to Utility Billing Department, 1200 E. Broad St., Mansfield, TX 76063. Use faster methods for urgent or past-due accounts.
When does Mansfield add a late fee?
The City says a $10 or 10% charge, whichever is higher, is added on the 21st day after the billing date. Service is subject to termination if not paid within 30 days of billing.
How do I start new Mansfield water service?
Submit the applicable online application or visit Utility Billing at City Hall. Residential accounts are listed at $60 per meter, business accounts at $100 per meter, and residential with an additional irrigation meter at $110. A driver’s license copy is required, and renters must provide a lease agreement copy.
Who do I call for a Mansfield water or sewer emergency?
During normal business hours, Monday through Friday from 8 a.m. to 5 p.m., call 817-276-4230. Outside normal business hours, call 817-473-8411.
What counts as a Mansfield water or sewer emergency?
The City lists fire hydrant leak, leak at the meter, no water service, overflowing manhole, sewer backup and water line break as water or sewer emergencies.
How do I get water restored after non-payment disconnection?
Call 817-276-4230 to request water service reinstatement. Someone must be present at the property during reconnection and must have access to the inside of the home.
How can I check for a leak before calling?
Read the meter at the beginning and end of a no-use period. If the reading changes when no water is being used, check toilets, irrigation, faucets, hose bibs and service-line areas. WaterSmart can also help review usage.
Does this page collect City of Mansfield water payments?
No. This is an independent informational guide. Use the official City of Mansfield payment portal, Utility Billing pages, WaterSmart and emergency numbers for live payment, account status and service support.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.