Philadelphia Water Department, PA: Bill Pay, Phone Number, Address, Emergency Help and Customer Assistance
Use this guide to pay a Philadelphia water bill, contact the Water Revenue Bureau, mail payments, find in-person payment centers, set up AutoPay, apply for water bill assistance, become a water customer, and report water emergencies such as water main breaks, open hydrants, flooding or water in a basement.
Quick Answer: Philadelphia Water Bill Pay, Phone and Address
Philadelphia water and sewer bills are billed and collected by the Water Revenue Bureau. Pay online through the official City of Philadelphia water bill page or MyPhillyWaterBill. For billing help, call (215) 685-6300, Monday through Friday, 8:00 a.m. to 5:00 p.m. For water emergencies, call (215) 685-6300 24/7.
🔒 Official Philadelphia Water Department and Water Revenue Bureau Links
Philadelphia Water Bill Pay Online: MyPhillyWaterBill and Official Payment Page
The official City of Philadelphia Pay a water bill page is the safest starting point for water and sewer bill payment. MyPhillyWaterBill is useful if you want online account access, old bills, payment allocation, AutoPay, paperless billing and usage alerts.
Open the official City of Philadelphia water bill page
Start from the official phila.gov Pay a water bill service page, then follow the link to MyPhillyWaterBill or the required payment method.
Enter your account details carefully
Use the account details shown on your water bill. If registering for MyPhillyWaterBill, use your Water Access Code where required.
Choose eCheck, card, mail, phone or in-person payment
eCheck by phone is free. Card payments through the IVR use a separate phone number and may have processing fees.
Save the receipt and call if urgent
If the bill is late, payment plan-related, or shutoff-risk, save your confirmation and call (215) 685-6300 to confirm status.
Philadelphia Water Bill Payment Options: Online, Phone, Mail and In Person
Choose the method based on how urgent your bill is and whether you need staff help.
| Payment Method | Official Detail | Best For |
|---|---|---|
| Online | Use Pay a water bill / MyPhillyWaterBill | Fast payment, account access, old bills and payment allocation. |
| Phone eCheck | (215) 685-6300 | Free eCheck payment using bank routing and account number. |
| Phone card IVR | (877) 309-3709 | Debit or credit card payment through interactive voice system. |
| Water Revenue Bureau, P.O. Box 41496, Philadelphia, PA 19101-1496 | Non-urgent check or money order payment. | |
| In person | Authorized payment centers | Customers who need staff help or local payment support. |
Philadelphia Water Department Phone Number, Water Revenue Bureau Phone and Mailing Address
Philadelphia water billing questions and water emergency reporting both use the same main phone number, but the purpose is different. Billing questions are handled during business hours; water emergencies are handled 24/7.
Billing and account questions
(215) 685-6300, Monday through Friday, 8:00 a.m. to 5:00 p.m. Email: wrbhelpdesk@phila.gov.
Water emergency hotline
(215) 685-6300, 24 hours a day, 7 days a week for water emergencies.
General PWD inquiries
(215) 685-6300, 8:00 a.m. to 5:00 p.m. Email: waterinfo@phila.gov.
Bill payment mailing address
Water Revenue Bureau, P.O. Box 41496, Philadelphia, PA 19101-1496.
| Contact Need | Official Contact | Use It For |
|---|---|---|
| Water bill customer service | (215) 685-6300 | Billing questions, account help, payment issues and old bills. |
| eCheck by phone | (215) 685-6300 | Free eCheck payment using bank routing and account number. |
| Debit/credit card by phone | (877) 309-3709 | Interactive voice card payment. |
| Water emergency | (215) 685-6300 | Water main breaks, taste/odor complaints, open hydrants, flooding and basement water. |
| Billing email | wrbhelpdesk@phila.gov | Non-urgent billing and account questions. |
| General PWD email | waterinfo@phila.gov | General water department inquiries. |
MyPhillyWaterBill Login, AutoPay, Paperless Billing and Past Bills
MyPhillyWaterBill is useful for more than one-time payment. The City says registration unlocks paperless billing, automated payments, viewing and printing up to 13 months of past bills, usage history and alerts.
AutoPay
Log in to MyPhillyWaterBill, open the AutoPay tab and add a checking or savings account.
No card for AutoPay
City guidance says AutoPay works with checking or savings accounts, not credit or debit cards.
Past bills
Use MyPhillyWaterBill to find and print water bills for the last 13 months.
AutoPay help email
Use MyPhillyWaterBillHelp@phila.gov for help or more AutoPay information.
Philadelphia Water Bill In-Person Payment Centers and Office Hours
The City lists authorized in-person payment centers. Check the payment method rules before visiting because some locations do not accept cash.
| Location | Address | Hours / Note |
|---|---|---|
| Center City | Municipal Services Building, 1401 JFK Blvd., Concourse Level | Monday–Friday, 8:30 a.m.–5:00 p.m. |
| Northeast Philadelphia | 7522 Castor Ave. | Monday–Friday, 8:30 a.m.–5:00 p.m. No cash payments. |
| North Philadelphia | 2761 N 22nd St. | Monday–Friday, 8:30 a.m.–5:00 p.m. No cash payments. |
Philadelphia Water Bill Late Fees, Returned Check Fee and Past-Due Payment Tips
If you cannot pay in full and on time, use the official assistance or payment agreement options before the balance becomes more difficult to resolve.
Late fee
The City says 5% of the total is added if you do not pay on time.
Monthly unpaid charge
An additional 0.5% charge is added for each month water charges are unpaid.
Returned check
The City lists a $20 returned check fee.
Past-due help
Set up a payment agreement or apply for water bill assistance if you cannot pay in full.
Philadelphia Water Bill Assistance: TAP, Senior Discount, Grants and Hardship Help
Philadelphia offers water bill assistance programs for customers who are low income, seniors, or experiencing hardship. The City says one application can now be used for all assistance programs.
Use the official water bill customer assistance page
Start from the City of Philadelphia water bill customer assistance page and choose online or mail application.
Prepare supporting documents
Online applications require electronic copies or pictures of documents. Mail applications require photocopies.
Apply if you are low income, senior or facing hardship
Hardship may include job loss, serious illness, family loss, domestic violence, household changes or other circumstances that make bills hard to pay.
Email questions, not documents
For application questions, use watercap@phila.gov. The City notes application materials cannot be submitted over email.
Become a Philadelphia Water Customer or Put Water Service in Your Name
Property owners, tenants and occupants may need to become a water customer or put water service in their name. The official phila.gov “Become a water customer” page gives instructions by customer type.
Property owners
Use the official service page for owner-specific water account setup steps.
Tenants
Tenants may need documentation and account setup depending on the property situation.
Occupants
Occupants should follow the official city instructions for their status.
Need help?
Call (215) 685-6300 for assistance with becoming a water customer.
Editorial Trust Note
This page is an independent guide, not the Philadelphia Water Department, Water Revenue Bureau, or City of Philadelphia. It is written to help users find the correct official payment and customer service resources without entering account information on the wrong website.
Official-first links
All payment and help links point to phila.gov, water.phila.gov, or the official payment portal used by the City.
Separate billing from emergency
The guide explains when to call billing support and when to report a 24/7 water emergency.
Practical user focus
Sections cover online payment, phone payment, mail, in-person centers, AutoPay, late fees, assistance and service setup.
Philadelphia Water Emergency Hotline: Main Break, Open Hydrant, Flooding or Water in Basement
For urgent water issues, call the Philadelphia Water Department emergency hotline. Do not use email or contact forms for emergencies.
Water main break
Call (215) 685-6300 24/7 if you see or suspect a water main break.
Open hydrant
Report open hydrants through the emergency hotline.
Neighborhood flooding
Report flooding tied to water or sewer infrastructure.
Water in basement
Call the emergency hotline if water is entering the basement or property.
Philadelphia Water Bill Payment Center Map and Important Addresses
Use this map for the Municipal Services Building payment center at 1401 JFK Blvd., Concourse Level. This is not the same as the mail-payment address.
Municipal Services Building Payment Center
Use this map for in-person payment orientation. For payment posting, account status or emergency issues, call the Water Revenue Bureau or Philadelphia Water Department directly.
| Address Type | Address | Use It For |
|---|---|---|
| Mail water bill payment | Water Revenue Bureau, P.O. Box 41496, Philadelphia, PA 19101-1496 | Mail check or money order with bill return portion. |
| Center City payment center | Municipal Services Building, 1401 JFK Blvd., Concourse Level | In-person authorized payment center. |
| Northeast payment center | 7522 Castor Ave. | In-person payment center; no cash payments. |
| North Philadelphia payment center | 2761 N 22nd St. | In-person payment center; no cash payments. |
| PWD mailing address | Philadelphia Water Department, 1101 Market Street, 5th Floor, Philadelphia, PA 19107 | General PWD mailing only; do not send bill payments here. |
Philadelphia Water Department Bill Pay, Phone and Address FAQs
These answers cover Philadelphia water bill payment, MyPhillyWaterBill, phone payment, mailing address, payment centers, emergency hotline, AutoPay, late fees and assistance.
QWhere can I pay my Philadelphia water bill online?
Use the official City of Philadelphia Pay a water bill page or MyPhillyWaterBill portal. Start from phila.gov to avoid unofficial payment sites.
QWhat is the Philadelphia water bill phone number?
For billing and account questions, call the Water Revenue Bureau at (215) 685-6300, Monday through Friday, 8:00 a.m. to 5:00 p.m.
QWhat is the Philadelphia water emergency number?
Call (215) 685-6300 for Philadelphia water emergencies, 24 hours a day, 7 days a week. Use it for water main breaks, open hydrants, flooding, water in basement and similar urgent issues.
QWhere do I mail Philadelphia water bill payment?
Mail payment to Water Revenue Bureau, P.O. Box 41496, Philadelphia, PA 19101-1496. Do not send bill payments to the Philadelphia Water Department 1101 Market Street mailing address.
QCan I pay Philadelphia water bill by phone?
Yes. Call (215) 685-6300 to pay with free eCheck using bank routing and account number. For debit or credit card payment through IVR, call (877) 309-3709.
QWhere can I pay Philadelphia water bill in person?
The City lists authorized payment centers including Municipal Services Building at 1401 JFK Blvd., Concourse Level; 7522 Castor Ave.; and 2761 N 22nd St.
QDoes Philadelphia water bill have late fees?
Yes. The City says a 5% late fee is added if you do not pay on time. An additional 0.5% charge is added for each month unpaid water charges remain.
QCan I get help paying my Philadelphia water bill?
Yes. Philadelphia offers water bill customer assistance programs for low-income customers, seniors and customers with special hardship. The City says one application can be used for all assistance programs.
QHow do I set up Philadelphia water bill AutoPay?
Log in to MyPhillyWaterBill, go to the AutoPay tab, and add a checking or savings account. City guidance says AutoPay does not use credit or debit cards.
QIs Water-Department.org the official Philadelphia Water Department website?
No. Water-Department.org is an independent informational guide. Always use phila.gov, water.phila.gov, or the official MyPhillyWaterBill portal for actual payment and account decisions.
Official Resources Used for This Philadelphia Water Department Guide
These official resources were reviewed for payment options, phone numbers, addresses, emergency reporting, AutoPay, customer assistance and water revenue services. For actual payment and account decisions, always follow City of Philadelphia official instructions.
| Resource | Official Link | Use It For |
|---|---|---|
| Pay a Water Bill | Official payment page | Online payment, phone payment, mail payment, in-person centers, fees and old bill guidance. |
| MyPhillyWaterBill | Water bill portal | Bill payment, account access, bill history, AutoPay, payment allocation and usage tools. |
| Water Revenue Services | Water Revenue Bureau services | Billing and collection services, pay bill, become customer, shutoffs, meters, disputes and liens. |
| Philadelphia Water Department Contact | Contact page | Emergency hotline, general inquiries, billing email, payment mailing address and PWD mailing address. |
| Water Bill Customer Assistance | Assistance page | TAP, senior discount, hardship help, grants and customer assistance application guidance. |
| Become a Water Customer | Customer setup page | Property owner, tenant and occupant water account setup help. |
| AutoPay Guidance | AutoPay information | MyPhillyWaterBill AutoPay setup, paperless billing, usage history and alerts. |
| Google Map Search | Municipal Services Building map | General in-person payment center orientation only; confirm current rules with City of Philadelphia. |
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.