DeKalb Water Account & Billing Help
Need to pay a DeKalb County GA water/sewer bill, register for the newer customer portal, get your new account number, dispute a bill, start service, check 2026 rates, or report a water emergency? This guide gives the task-first answer with the official details that matter.
Do This First If You Just Want To Pay
Log in to the DeKalb water/sewer customer portal to view charges, track usage, set AutoPay, update account info, and pay.
Open portalNew account numbers were issued with the new billing system. Request help by email or phone if you do not have yours.
Email billingDeKalb’s Services & Billing page lists phone payment at 404-371-6294.
Call 404-371-6294For water main breaks, sewer backups, no water, or water-quality problems, call the 24-hour emergency line.
Call 770-270-6243DeKalb County GA Water Bill Payment Options
| Method | Official detail | Best for | Do not miss |
|---|---|---|---|
| Online customer portal | Use the water/sewer portal to view current charges, track water usage, pay, set up automatic payments, update account info, and receive service notifications. | Most customers who want the fastest account-based route. | You may need the new account number issued after the newer billing system launched. |
| Phone payment | Services & Billing lists phone payment at 404-371-6294. | Customers who prefer phone payment or need a payment route outside the browser. | Use 404-378-4475 for billing questions, disputes, account number help, or service changes. |
| In person | Services & Billing lists in-person payment at 4572 Memorial Drive, Suite 200, Decatur, GA 30032. | Customers with account problems, documentation, disputes, or payment questions. | Some forms/PDFs still reference 774 Jordan Lane. Call 404-378-4475 before visiting. |
| Mail payments to DeKalb County Finance, P.O. Box 71224, Charlotte, NC 28272-1224. | Non-urgent check payment. | Mail early. Do not use mail for urgent cut-off, dispute-deadline, or restoration concerns. | |
| Bank / ACH / AutoPay | The county’s newer billing-system notice says customers enrolled in ACH needed to allow the new processor, Chase Payment Tech. | Recurring payments after registration is correct. | If AutoPay did not carry over, re-check portal enrollment and bank authorization. |
New Water Billing Portal and New Account Number Help
New account number required
DeKalb launched a modern water billing system and said customers need to register for the new portal using their new account number.
Where the number comes from
New bills include updated account numbers and payment instructions. DeKalb also mailed new water billing account numbers to customers.
Previous portal users
Customers registered in the previous portal were told to expect an email from Invoice Cloud containing the new account number.
If you need the new account number: Email dekalbwaterservice@dekalbcountyga.gov or call 404-378-4475 and press 1 for the new account number phone line. DeKalb recommended email because phone wait times were longer than usual during the transition.
Payment Fees, Late Fees and Portal Access Notes
No customer fee note
DeKalb’s new billing system notice says there are no customer fees for submitting payments online or by phone.
Late fee transition note
The county said it would waive late fees for customers who had difficulty accessing the system because of new account numbers.
ACH processor note
Customers enrolled in ACH were told to notify their bank to allow the new payment processor, Chase Payment Tech.
DeKalb Water Phone, Office, Mail and Emergency Details
Pay by phone
404-371-6294
Listed on Services & Billing for bill payment.
Billing questions
404-378-4475
Use for billing, new account number, high bill, account updates, or discontinuing service.
Emergency line
770-270-6243
24-hour emergency line for water/sewer issues.
General info
404-371-2667
Listed under Watershed Contact & Support.
| Contact item | Official detail | Best user action |
|---|---|---|
| In-person payment / current Services page | 4572 Memorial Drive, Suite 200, Decatur, GA 30032. | Use this for in-person payment, but call first if you are bringing forms. |
| Older/new-service PDFs and call list | Some official PDFs still show Utility Customer Operations at 774 Jordan Lane, Suite 200, Decatur, GA 30033. | Because county pages conflict, call 404-378-4475 before visiting for new service documentation. |
| Mail payment | DeKalb County Finance, P.O. Box 71224, Charlotte, NC 28272-1224. | Use only for non-urgent payments and allow mailing/posting time. |
| County main contact | 1300 Commerce Drive, Decatur, GA 30030; county phone 404-371-2000; 311CCC@dekalbcountyga.gov. | Use for general county contact, not specific billing disputes. |
Start, Stop or Change DeKalb Water/Sewer Service
Owners
The new-service checklist asks owners for a new service application, settlement statement or recorded deed, valid government photo ID, and Certificate of Compliance or Exemption form when required.
Tenants
Tenants need lease pages showing owner/tenant information, lease dates, signatures, and valid government-issued photo ID. The owner or management company must have an account first.
Management / realtor
Management companies and realtors need the listed agreement/assignment documents and valid photo ID for the representative applying.
| New-service detail | Official form note | What it means |
|---|---|---|
| Application fee | The water/sewer service application says a non-refundable $20 application fee is added to the first bill. | Do not expect to pay it separately at application time unless staff says so. |
| Billing cycle | Residential water accounts are billed bi-monthly, every two months. | A higher-than-expected bill may cover two months, not one. |
| Restoration timing | The application says it may take up to 5 business days to restore water service after processing. | Do not plan move-in water access without submitting documents early. |
| Inspection temporary service | The form lists $90 for inspection temporary service: $45 turn-on and $45 turn-off, with possible credit if property is purchased before the 30-day inspection period ends. | Useful for inspections, closings, and real estate transitions. |
| Disconnect old service | The application includes an option to disconnect a previous DeKalb service address. | Close old accounts so you are not billed after moving. |
Dispute a DeKalb Water Bill Without Creating Late-Fee Risk
Key official rule: If you believe a bill is inaccurate, DeKalb says to file the dispute before the bill due date. You are not responsible for the disputed amount while the bill is in dispute, but you must pay the undisputed portion by the stated due date.
Mail dispute
DeKalb County Utility Customer Operations, Attention: Customer Service, 4572 Memorial Drive, Suite 200, Decatur, GA 30032.
Email dispute
Email customerassurance@dekalbcountyga.gov with service address, account number, and valid phone number.
| Dispute timing | Official detail | Customer action |
|---|---|---|
| Before due date | DeKalb says you must contact them to file the dispute prior to the bill due date. | Do not wait until after the due date to question a bill. |
| During dispute | Customer is not responsible for paying the disputed amount while in dispute, but must pay undisputed portion. | Separate the amount you dispute from the amount you still owe. |
| Acknowledgment | DeKalb says it will acknowledge receipt within 10 business days. | Save submission proof and follow up if you do not hear back. |
| After resolution | Customer must pay resolved balance within 10 calendar days or contact Customer Service at 404-378-4475 for arrangements. | Do not ignore the resolution notice. |
2026 DeKalb Water and Sewer Rates: What Customers Should Know
Effective date
The 2026 rate sheet is effective January 1, 2026.
Water tier starts
For a ¾-inch meter, the first 0–2,000 gallons is listed at $2.77 per 1,000 gallons.
Sewer rate
The 2026 rate sheet lists sewer commodity charges at $14.54 per 1,000 gallons.
Base charges
For a ¾-inch or less meter, readiness-to-serve charges are listed as $3.64 water and $8.84 sewer.
| 2026 rate item | Official rate sheet detail | Why users care |
|---|---|---|
| Water tier 1 | 0–2,000 gallons: $2.77 per 1,000 gallons for ¾-inch meter. | Low-use homes still have water and sewer base charges. |
| Water tier 2 | 2,001–10,000 gallons: $3.95 per 1,000 gallons for ¾-inch meter. | Most regular household use may sit here after the first 2,000 gallons. |
| Water tier 3 | 10,001–20,000 gallons: $5.90 per 1,000 gallons for ¾-inch meter. | Outdoor use, leaks, pools, or irrigation can push the bill into higher tiers. |
| Water tier 4 | Over 20,001 gallons: $10.36 per 1,000 gallons for ¾-inch meter. | High usage becomes much more expensive. |
| New account fee | 2026 rate sheet lists a non-refundable $20 application fee for new accounts. | Expect this on the first bill for new accounts or billing changes. |
| Turn-on / disconnect charges | Customer requested disconnect/restore $45; service turn-on $45; first non-payment cut-off $45; subsequent non-payment cut-off $50. | Past-due service action can add fees beyond the bill amount. |
High DeKalb Water Bill: Fast Triage
Check gallons first
The portal lets customers track water usage. Compare usage before blaming the full increase on rates.
Check hidden leaks
Running toilets, irrigation, outdoor spigots, and leaks can push a bill into higher tiers.
Dispute before due date
If the bill looks inaccurate, file the dispute before the due date to protect your account.
Call the right unit
For high bills, leak credit questions, balance, account change, or discontinuing service, use 404-378-4475.
Before calling, gather this
- Latest bill and previous bill.
- New DeKalb account number.
- Service address and phone number.
- Usage history from the portal.
- Leak repair date, plumber invoice, or photos if available.
Ask these questions
- Was the bill based on actual usage?
- Did the usage move into a higher tier?
- Is there sewer billing on this account?
- Can I file a billing dispute before the due date?
- Do I need a service request for meter reading or leak review?
Septic Customers: Check Whether Sewer Charges Apply
DeKalb’s Services & Billing page says no sewer charges are applied to customers who have septic tanks. If your property uses septic and you see sewer charges, gather proof and contact Utility Customer Operations before the due date.
Water Main Break, Sewer Backup, No Water or Water Quality Issue
24-hour emergency
Call 770-270-6243 for water main breaks, sewer backups, no water service, and water-quality issues.
Emergency email
Email dekalbwaterops@dekalbcountyga.gov for DWM operations contact.
What to report
Give exact address/intersection, visible water or sewer condition, time noticed, photos if safe, and your callback number.
Local DeKalb Tips That Actually Help
DeKalb County vs City of Atlanta water
Some DeKalb addresses may receive water service from another provider. If your bill is not from DeKalb County Watershed/Finance, do not use this portal.
Address conflict warning
Current Services & Billing pages list 4572 Memorial Drive for in-person payment, while some official PDFs still show 774 Jordan Lane. Call 404-378-4475 before visiting.
Bi-monthly bill check
The water/sewer application states residential accounts are billed every two months. Compare billing period length before assuming usage is abnormal.
Do not ignore disputed bills
You can dispute a bill, but you still need to pay the undisputed amount by the due date and follow up after DeKalb resolves the dispute.
DeKalb Water Billing Office Map and Visit Planning
Use this map for the current Services & Billing in-person payment address. Because some county PDFs still show a different Utility Customer Operations address, call before visiting with documents.
Current Services page address
4572 Memorial Drive, Suite 200, Decatur, GA 30032.
Billing help
Call 404-378-4475 for billing, new service, high bill, account change, or discontinuing service.
Hours
Watershed Contact & Support lists Monday–Friday, 8:00 a.m.–5:00 p.m. for customer service.
Official DeKalb County Water Links Used in This Guide
DeKalb County GA Water Bill FAQs
Where do I pay my DeKalb County GA water bill online?
Use the official DeKalb County water/sewer customer portal at myaccount.dekalbcountyga.gov. You can also start from the county Bill Pay page or the Watershed Services & Billing page.
Why do I need a new DeKalb water account number?
DeKalb launched a newer customer water billing system, and customers need to register for the new portal with the updated account number shown on new bills, mailed notices, or the Invoice Cloud email sent to previous portal users.
How do I get my new DeKalb water account number?
Email dekalbwaterservice@dekalbcountyga.gov or call 404-378-4475 and press 1 for the new account number line.
What is the DeKalb water bill pay-by-phone number?
DeKalb’s Services & Billing page lists phone payment at 404-371-6294.
What number do I call for DeKalb water billing questions?
Call 404-378-4475 for billing questions, new account number help, high bill questions, account changes, and service discontinuation questions.
Does DeKalb charge customer fees for online or phone payments?
DeKalb’s newer billing-system announcement says there are no customer fees for submitting payments online or by phone.
Where do I mail a DeKalb water bill payment?
Mail payment to DeKalb County Finance, P.O. Box 71224, Charlotte, NC 28272-1224.
Where is the DeKalb water billing office?
The current Services & Billing page lists in-person payment at 4572 Memorial Drive, Suite 200, Decatur, GA 30032. Some official PDFs still reference 774 Jordan Lane, so call 404-378-4475 before visiting with documents.
How do I dispute a DeKalb water bill?
Use the online Water Billing Dispute Request Form, mail Utility Customer Operations at 4572 Memorial Drive, Suite 200, Decatur, GA 30032, or email customerassurance@dekalbcountyga.gov with service address, account number, and phone number. File before the due date.
Do I have to pay while a DeKalb water bill is in dispute?
You are not responsible for the disputed amount while the bill is in dispute, but you must pay the portion of the bill that is not in dispute by the due date.
What is the DeKalb water emergency number?
Call 770-270-6243 for water main breaks, sewer backups, no water service, and water-quality issues. The emergency line is listed as 24 hours.
Does this page collect DeKalb County water payments?
No. This is an informational guide. Use official DeKalb County pages for live payment, account balances, disputes, service requests, rates, and emergency reporting.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.