Gwinnett County Resources Water Bill Pay – Pay Online, Phone, Mail or In Person
Paying your Gwinnett County Department of Water Resources bill is simple when you use the right official page. This guide explains how to make a Quick Pay payment, log in to manage your account, call the automated payment line, mail a check, visit the office, set up automatic payments, and contact the correct support number if something looks wrong on your bill.
Payment phone 678-376-6800
Main office 684 Winder Highway, Lawrenceville, GA 30045
Quick Summary for Gwinnett County Water Bill Payment
For most customers, the safest and quickest method is the official Gwinnett County online portal. You can make a one-time Quick Pay payment without full account login, or you can create an online account to manage autopay, paperless billing, service requests, and billing history.
Official Gwinnett County Water Resources Links
Use these official links only. Avoid random third-party bill payment pages unless you fully understand their service fees and terms.
| Need | Official Resource | Best Use |
|---|---|---|
| Pay water bill | Gwinnett County Pay Water Bill | Login, manage account, pay bill, autopay, billing history. |
| Quick one-time payment | Official Quick Pay | Pay without full online account login using water account number. |
| Customer care | Water Resources Customer Care | Start, stop, transfer service, pay bill, hydrant readings. |
| Contact department | Contact Department of Water Resources | Office address, phone, email, emergency line. |
| Assistance and rebates | Payment Assistance and Rebates | Help with eligible plumbing, septic repair, and water-efficient fixtures. |
How to Pay Gwinnett County Water Bill Online
Online payment is the best option when you want a fast payment record and do not want to visit the office. Gwinnett County gives customers two useful paths: full account login and Quick Pay.
Open the official payment page
Go to the official Gwinnett County Pay Water Bill page. This is the main page for paying and managing your water account.
Choose login or Quick Pay
If you only want to make a one-time payment, use Quick Pay. If you want autopay, paperless billing, billing history, or account updates, login or create an online account.
Enter your water account number carefully
Your water account number is printed on your bill. Type it exactly as shown. A small typing mistake can take you to the wrong account screen or stop the payment from processing.
Review the amount and service address
Before paying, check the service address, due amount, due date, and account details. This is especially important if you manage more than one property in Gwinnett County.
Save the confirmation
After submitting payment, save the confirmation number, screenshot, or email receipt. Keep it until the payment appears on your account.
Gwinnett County Water Bill Payment Methods
Gwinnett County Water Resources supports several payment methods. Choose the method based on urgency, proof of payment, convenience, and whether you need staff help.
| Method | How to Use | Good For | Important Note |
|---|---|---|---|
| Online Account | Login from official Pay Water Bill page. | Autopay, paperless billing, billing history, account management. | Best for regular monthly users. |
| Quick Pay | Enter water account number on official Quick Pay page. | Fast one-time payment without full login. | Always verify account details before paying. |
| Phone | Call 678-376-6800 and follow voice prompts. | Payment when you cannot access the website. | Automated payments may take 24 to 48 hours to post. |
| Mail payment to Gwinnett Water Resources, P.O. Box 105023, Atlanta, GA 30348-5023. | Customers paying by check or money order. | Do not use the mailing address as a walk-in address. | |
| In Person | Visit 684 Winder Highway, Lawrenceville, GA 30045. | Customers who need staff help or want in-person support. | Check current office hours before visiting. |
| Western Union | Use participating Western Union locations. | Cash-style third-party location payments. | Third-party convenience fees may apply. |
Pay Gwinnett County Water Bill by Phone
To pay by phone, call 678-376-6800 and follow the automated voice prompts. This number is useful when the website is not convenient or you want to pay outside normal office hours.
Keep your water account number, payment card, and billing ZIP code ready before calling. Write down the confirmation number before ending the call.
Pay Gwinnett Water Bill by Mail
Gwinnett County’s official water bill mailing address is:
Atlanta, GA 30348-5023
This address is for mailed payments only. Do not go to this P.O. Box for in-person service. For office visits, use the Water Resources office at 684 Winder Highway, Lawrenceville, GA 30045.
Set Up Autopay, Paperless Billing and Account Management
If you pay the same Gwinnett County water bill every month, creating an online account can save time. The official portal allows customers to pay bills, set up automatic payments, sign up for paperless billing, stop or transfer service, update personal information, and view billing history.
Before enabling automatic draft, confirm your payment source, due date, and account number. After setup, check the next bill cycle to make sure the draft worked correctly.
Why Is My Gwinnett County Water Bill High?
A higher water bill does not always mean the rate changed. In many homes, the cause is hidden usage, a running toilet, a leaking irrigation system, extra guests, seasonal outdoor watering, or a delayed payment balance from the previous cycle.
Check toilets first
A running toilet can waste a surprising amount of water. Put a few drops of food coloring in the tank and wait. If color enters the bowl without flushing, the toilet may be leaking.
Look for wet ground or irrigation leaks
Walk around the yard, meter area, and irrigation zones. A soft wet area, unusually green patch, or constantly running sprinkler valve can increase your usage.
Compare billing history
Use the online account to check older bills and usage. If only one month is unusually high, look for a leak or one-time usage event.
Contact Customer Care
If you cannot explain the increase, call 678-376-6800 or use the official Customer Care resources before the bill becomes overdue.
Gwinnett County Water Bill Assistance and Rebates
Gwinnett County Water Resources has an official Payment Assistance and Rebates section. The Water Resources Assistance Program may help eligible residents with plumbing services, septic system repair, and water-efficient fixtures.
678-602-4559
If you are struggling because of a leak, plumbing issue, septic repair, or water efficiency problem, review the official assistance page first. Do not wait until the account is close to disconnection.
Start, Stop or Transfer Gwinnett County Water Service
The same Water Resources Customer Care area can help customers start water service, stop water service, transfer service, and submit monthly fire hydrant meter readings.
| Service Need | Where to Start | What to Keep Ready |
|---|---|---|
| Start service | Customer Care | Service address, move-in date, contact details, identity details. |
| Stop service | Customer Care | Account number, final service date, forwarding address. |
| Transfer service | Customer Care | Old address, new address, requested transfer date. |
Gwinnett County Department of Water Resources Contact Details
Use the official contact details below for account support, department information, emergency reporting, and office visits.
| Contact Type | Official Detail |
|---|---|
| Department office | Gwinnett County Department of Water Resources, 684 Winder Highway, Lawrenceville, GA 30045 |
| Main department phone | 678-376-6700 |
| Payment / Customer Care phone | 678-376-6800 |
| Department email | DWRinfo@gwinnettcounty.com |
| 24/7 emergency line | 678-376-7000 |
| Payment mailing address | Gwinnett Water Resources, P.O. Box 105023, Atlanta, GA 30348-5023 |
Gwinnett County Water Resources Office Map
Use this map for the Water Resources office location at 684 Winder Highway, Lawrenceville, Georgia. This is different from the payment mailing P.O. Box.
Common Mistakes to Avoid While Paying Gwinnett Water Bill
Gwinnett County Water Bill Pay FAQs
How do I pay my Gwinnett County water bill online?
Go to the official Gwinnett County Pay Water Bill page. You can log in to your water account or use Quick Pay with your water account number for a one-time payment.
Can I pay Gwinnett County water bill without logging in?
Yes. Use the official Quick Pay page and enter your water account number. Review the account and amount carefully before submitting payment.
What is the phone number to pay Gwinnett County water bill?
Call 678-376-6800 and follow the automated voice prompts. Keep your account number and payment details ready.
Where do I mail my Gwinnett County water bill payment?
Mail payment to Gwinnett Water Resources, P.O. Box 105023, Atlanta, GA 30348-5023. This is only for mailed payments.
Where is the Gwinnett County Water Resources office?
The Department of Water Resources office is located at 684 Winder Highway, Lawrenceville, GA 30045.
Does Gwinnett County charge an online water bill payment fee?
Gwinnett County states that it does not charge customers a fee to pay online or through the automated phone service. Western Union or other third-party locations may charge convenience fees.
How do I set up automatic payments for Gwinnett water bill?
Use the official Pay Water Bill page and log in or create an account. From the account portal, you can manage automatic payments and paperless billing options.
Who do I call for a Gwinnett County water emergency?
For flooding, water quality concerns, or other water-related problems, call the 24/7 emergency line at 678-376-7000.
Who can help if I cannot pay my Gwinnett water bill?
Review Gwinnett County’s official Payment Assistance and Rebates page. You can also contact a Customer Advocate at WRAP@GwinnettCounty.com or 678-602-4559.
Can I start, stop or transfer water service online in Gwinnett County?
Yes. Gwinnett County Customer Care provides options to start, stop, or transfer water service through its official online resources.
Official Sources Used
These are the official Gwinnett County resources used to prepare this guide:
Final Takeaway
For most Gwinnett County Water Resources customers, the best way to pay is the official online Pay Water Bill page or Quick Pay page. Use phone payment at 678-376-6800 if you cannot access the portal, mail payments to the official P.O. Box, and contact Customer Care before the due date if you need help with a high bill, service transfer, or payment issue.