Manatee Utilities Account & Payment Help
Need to pay a Manatee County water bill, use QuickPay, set up CSS access, avoid card fees, request a payment plan, open service, report a water line break, or handle a high bill? This guide gives the official steps and the small details customers usually miss.
Do This First If You Just Want To Pay
Open Manatee County Customer Self-Service. Sign in for full tools or use QuickPay for a one-time payment.
Open CSSCall the automated phone system at 833-425-2099. Have your new account number ready.
Call 833-425-2099Phone payment accepts MasterCard/Visa with a processing fee, or checking/savings to avoid the processing fee.
Fee detailsRequest a payment plan through CSS or call Utilities Customer Service at 941-792-8811.
Call Customer ServiceManatee County Water Bill Payment Options
| Payment method | Official detail | Best for | Do not miss |
|---|---|---|---|
| Customer Self-Service portal | CSS lets customers make payments, view statements, request paperless billing, view residential garbage collection days, view billing/consumption history, order recycling bins, manage the account, and report missed collection. | Full account access and long-term account management. | CSS requires a new account created with your new account number. |
| QuickPay | Use the same CSS system for a faster one-time payment without managing the full account. | Fast bill payment when you have the account number. | Use the official mymanatee.org / utilities.mymanatee.org route. |
| Pay by phone | Call 833-425-2099. The automated phone system accepts MasterCard or Visa with a processing fee, or checking/savings to avoid a processing fee. | 24-hour phone payment. | You need your new account number to make a payment. |
| Pay by mail | Mail to Manatee County Utilities Department, PO Box 25350, Bradenton, FL 34206-5350. | Non-urgent check payment. | This is mailed payments only; no physical location. Do not mail near shutoff or deadline problems. |
| 24-hour drop box | Walk-up drop box at Utilities Administration Building, 3647 Cortez Road West, Bradenton, FL 34210. | After-hours physical payment drop-off. | Lobby is listed as permanently closed. Use drop box only if timing is not urgent. |
| Amscot / Walmart | Payments can also be made at Amscot and Walmart. Fees may apply. | Customers who want a retail payment option. | Ask the store about processing/service fees before paying. |
| Tax Collector location | Customer Service FAQ says payments can also be made at the Manatee County Tax Collector’s Office, 819 301 Boulevard West, Bradenton, FL 34205, during lobby hours. | In-person payment option during listed lobby hours. | Confirm hours and payment method before visiting. |
CSS Portal, QuickPay and the New Account Number
New account required
Manatee County says CSS online access requires creating a new account using your new account number.
Old CWA retired
All online account access under the previous CWA system with old account numbers was retired effective February 14, 2024.
Duplicate bill
You can access your account through CSS to view and print statements if you need a duplicate bill.
Use CSS when you need
- Full account management.
- Statements or duplicate bill.
- Paperless billing request.
- Billing and consumption history.
- Payment plan request.
- Water/wastewater adjustment request.
Use QuickPay when you need
- Fast one-time payment.
- No full account dashboard.
- Account number is already known.
- No service request or account-change task.
- No payment arrangement or high-bill review.
Fees, Posting Time, Mail and Drop Box Rules
Card fee
Phone payment accepts MasterCard or Visa with a processing fee.
Checking/savings
The official payment page says checking or savings payment avoids the phone-processing fee.
Retail posting
Some drop-off or retail payment routes can take processing time before crediting the account.
Returned-item review
The county says an account may be reviewed for a one-time returned-item fee waiver during the life of the account.
Payment timing rule: If your bill is close to disconnection, do not rely on mail, retail payment, or any route that may take days to post. Call 941-792-8811 and ask which official payment method will protect the account.
Payment Plan and Bill Assistance
Payment arrangement
Manatee County Utilities Customer Service may assist with a possible payment arrangement. Request a payment plan through CSS or call customer service.
Local help
The county lists local organizations that may help, including United Way, Salvation Army, Step Up Suncoast, and Catholic Charities.
Call early
Call before disconnection, not after. Arrangements become harder once service action has started.
Open a New Residential Utilities Account
Official deposit detail: Manatee County Utilities requires a $165 deposit for a single-family home. Deposits on individually metered single-family homes are applied to the customer’s account after two years of continuous payment history.
| New-service item | Official detail | What to prepare |
|---|---|---|
| Customer contact | Utilities Customer Service: 941-792-8811. | Service address, start date, contact details, and account holder information. |
| Office reference | Utilities Administration Building, 3647 Cortez Road West, Bradenton, FL 34210. | Call first. The payment lobby is listed as permanently closed, but customer-service routes remain online/phone. |
| Required documentation | The county may require driver’s license or Florida State ID, full Social Security number, and rental lease or notarized landlord letter if tenant. | Have clear documents ready before starting the request. |
| Additional deposits | Additional deposits are required when an account is delinquent three or more times or two or more bad checks are presented in a 12-month period. | Keep payments current to avoid added deposit requirements. |
| Deposit transfer | If the account is current, deposits are transferable from one address to another within the unincorporated portion of Manatee County. | Ask about deposit transfer before closing the old account. |
| Final balance | Deposits, if not transferred or previously applied, are applied to the final balance. | Give a correct forwarding address when closing service. |
High Manatee County Water Bill: Checklist Before Calling
Flow indicator
Check your meter flow indicator for possible leaks before asking for an adjustment.
Meter reading
Verify the reading. If the bill reading is incorrect, record the current reading and contact Utilities.
Dye-test toilets
Add food coloring or dye tablet to the tank, wait 10–15 minutes without flushing, and check the bowl for color.
Irrigation check
Inspect broken heads, pipes, timers, sensors, watering days, minutes per zone, and number of zones.
High-bill email packet
- Completed high-bill checklist.
- Current meter reading and photo if possible.
- Flow-indicator result.
- Toilet dye-test result.
- Seasonal resident details if applicable.
- Irrigation schedule and repair notes.
- Plumber invoices or receipts for repairs.
Where to send / ask
- Email high-bill checklist details to css@mymanatee.org.
- Call 941-792-8811 for bill-reading correction.
- Use CSS for Water/Wastewater Adjustment Request.
- Use Water Division ext. 5032 for water testing.
- Use ext. 5216 for line break, low pressure, or no pressure.
Leak, Pool Fill and Water/Wastewater Adjustment Request
Manatee County says customers who experienced an issue that impacted the utility bill should complete the Water/Wastewater Adjustment Request Form through the CSS portal. A property may receive one pool fill adjustment and one repair adjustment per calendar year.
| Adjustment type | Official detail | Customer action |
|---|---|---|
| Pool fill | The Water Division says recent pool fills may qualify for a credit on the sewer portion of the bill. | CSS Portal ➝ Request ➝ Adjustment ➝ General Adjustment. |
| Repair adjustment | The high-bill article says one repair adjustment per calendar year may be available if the account qualifies. | Attach repair proof, plumber note, receipt, or photos. |
| Average consumption review | The county reviews the past 12 months to determine consumption average and eligibility. | New or unusual accounts may need more normal-use history. |
| Limited use | One pool fill adjustment and one repair adjustment per calendar year. | Do not waste the request on incomplete documentation. |
Manatee County Utilities Contact Numbers and Extensions
| Need | Official contact | Use it for |
|---|---|---|
| Utilities Customer Service | 941-792-8811 | Billing, account issues, new service, payment arrangements, payment questions, and general Utilities support. |
| Pay by phone | 833-425-2099 | Automated telephone payment system. New account number required. |
| Water line breaks | 941-792-8811, Ext. 5216 | Broken line in street, water bubbling up, low water pressure, or no water pressure. |
| Water color / odor | 941-792-8811, Ext. 5025 | Water color, odor, taste, or appearance issues. |
| Water testing | 941-792-8811, Ext. 5032 | Request information on water testing. |
| Meters | 941-792-8811, Ext. 5332 | Meter questions and meter-related issues. |
| Sewer issues | 941-792-8811, Ext. 5411 | Sewer issue routing. |
| Backflow questions | 941-792-8811, Ext. 5267 or 5283 | Backflow questions and compliance routing. |
| Water conservation | 941-792-8811, Ext. 5327 or water.conservation@mymanatee.org | Watering restrictions, conservation questions, irrigation guidance. |
| After-hours emergencies | Call 941-792-8811 and select option 8 | After normal business hours emergency reporting. |
Water Line Break, No Pressure, Color/Odor or After-Hours Emergency
Broken street line
If you see water bubbling up from the street or a broken line, call 941-792-8811, Ext. 5216.
Low / no pressure
Call 941-792-8811, Ext. 5216 for low or no water pressure.
Color or odor
Call 941-792-8811, Ext. 5025 for water color or odor concerns.
After hours
After normal business hours, call Utilities Customer Service and select option 8.
2026 Water and Sewer Rates: What the County Shows
Manatee County’s rate update says water and wastewater rates are effective June 1, 2026. The example monthly bill for a single-family residential customer using a 5/8-inch meter with both water and sewer service and 6,000 gallons of water use shows water/sewer at $103.83, curbside garbage at $23.65, and total bill at $130.48.
Base charge
A fixed charge determined by meter size or number of units.
Quantity charge
Based on the amount of water used.
Garbage line
The example bill includes curbside garbage, so compare each line item before blaming water alone.
Watering Restrictions and Conservation Notes
Manatee County’s Water Division page showed Modified Phase III / shortage guidance updated in 2026, including one-day-per-week outdoor watering based on address ending. Because restrictions can change, always verify the current county restriction page before watering.
| Address ending | Watering day shown in county FAQ | Customer note |
|---|---|---|
| 0 or 1 | Monday | Verify current restrictions first. |
| 2 or 3 | Tuesday | Private wells also included in county guidance. |
| 4 or 5 | Wednesday | Reclaimed water users were strongly encouraged to follow the same schedule. |
| 6 or 7 | Thursday | Allowed hours may vary by property size. |
| 8 or 9 / no discernible address | Friday | Check mymanatee.org/waterrestrictions for current details. |
Payment Safety: Avoid Scam Payment Requests
Use official routes
Manatee County says to use payment options listed on your utility bill or at mymanatee.org.
No gift cards
The county says Utilities will never request payment by gift card, wire transfer, or cryptocurrency.
When unsure
Contact Utilities Customer Experience directly before making payment if a message or request looks suspicious.
Manatee County Utilities Map and Visit Planning
Use this map for the Utilities Administration Building and 24-hour walk-up drop box. The official payment page says the lobby has been permanently closed, so call before visiting for anything beyond drop-box payment.
Utilities Administration Building
3647 Cortez Road West, Bradenton, FL 34210.
Phone hours
Monday–Friday, 8:00 a.m.–5:00 p.m. Online access is 24/7.
Drop box
24-hour walk-up drop box is located on the north side of the Administration Building.
Official Manatee County Utility Links Used in This Guide
Manatee County Water Bill Pay FAQs
Where do I pay my Manatee County water bill online?
Use the official Manatee County Utilities Customer Self-Service portal at utilities.mymanatee.org, or start from the county’s Pay Your Utility Bill page on mymanatee.org.
Can I pay without logging in?
Yes. Use QuickPay through the Customer Self-Service system when you only need to make a one-time payment and already have the account number.
What is the Manatee County Utilities phone payment number?
The automated phone payment number is 833-425-2099. You need your new account number to make a payment.
What is the Manatee County Utilities customer service number?
Call 941-792-8811 for Utilities Customer Service, billing questions, account help, payment arrangements, new service, and service-related routing.
Why does CSS require a new account number?
Manatee County says CSS online access requires a new account created with your new account number, and old CWA online access with old account numbers was retired effective February 14, 2024.
Where do I mail a Manatee County utility payment?
Mail payments to Manatee County Utilities Department, PO Box 25350, Bradenton, FL 34206-5350. The county labels this as mailed payments only, with no physical location.
Where is the 24-hour drop box?
The 24-hour walk-up drop box is at the Manatee County Utilities Administration Building, 3647 Cortez Road West, Bradenton, FL 34210, on the north side of the building.
How do I request help paying my Manatee County utility bill?
Manatee County says Utilities Customer Service may assist with a possible payment arrangement. You can request a payment plan through your online CSS account or call 941-792-8811.
What is the Manatee County residential utility deposit?
For a single-family home, Manatee County Utilities lists a $165 deposit. Deposits on individually metered single-family homes are applied to the account after two years of continuous payment history.
How do I report a water line break in Manatee County?
Call Manatee County Utilities at 941-792-8811, Ext. 5216 if you see a broken line, water bubbling up from the street, low pressure, or no water pressure.
Can I get an adjustment for a pool fill or leak?
You may request a Water/Wastewater Adjustment through CSS. Manatee County says a property may receive one pool fill adjustment and one repair adjustment per calendar year, subject to review.
Does this page collect Manatee County utility payments?
No. This is an informational guide. Use official Manatee County pages and the official Customer Self-Service portal for live payment, account balances, service requests, emergencies, and customer support.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.