Maui Water Department, HI: Bill Pay, Phone, Hours and Address
Use official County of Maui Department of Water Supply resources to pay your water bill online or by phone, view your account and water usage, set up automatic bill payment, contact Customer Service, report a 24-hour water emergency, and find the correct Maui water billing address, phone number and payment hours.
If you are searching for Maui Water Department, choose the task closest to what you need. Maui customers usually want to pay online, pay by phone, view account and usage, ask about a bill, start or terminate water service, report a change of address, set up automatic bill payment, use a drop box, or report a water emergency.
Choose one option. The official action card below updates for online payment, pay-by-phone, account usage, billing support, automatic bill payment, start/stop service, customer service office, drop-box payment, emergency hotline and official County links.
💳 Pay online — use the official Maui water/sewer payment portal
Use this for: paying your County of Maui water and/or sewer bill online.
Keep ready: account number, service address, bill amount and payment method.
Best route: start from the official Department of Water Supply page or the official pay-water-bill page.
Maui Water Department Quick Facts Before You Pay
The County of Maui Department of Water Supply handles water account services, billing support, account and usage viewing, online payment, pay-by-phone, automatic bill payment and emergency water service help.
For billing and customer service questions, call 808-270-7730. For online/telephone payment, the County lists Pay by Phone: 833-312-0151. For water emergencies, call the 24-hour emergency hotline at 808-270-7633.
What This Maui Water Department Guide Covers
How to Pay Maui Water Bill Online
The safest online route is to start from the County of Maui Department of Water Supply payment page and then open the official water/sewer bill payment portal. This avoids old links, wrong bill categories and unrelated private payment pages.
Open the official DWS page
Start from the official County of Maui Department of Water Supply page.
Open the water bill payment page
Use the official Pay Your Water Bill page.
Choose water and/or sewer bills
Open the official water and/or sewer bill payment portal.
Search your account
Use your water account details exactly as shown on your bill. Review service address, amount due and due date before paying.
Save confirmation
Keep your confirmation number, payment date, amount and account details until the payment posts correctly.
Pay Maui Water Bill by Phone
The County of Maui Department of Water Supply lists Pay by Phone: 833-312-0151. Use this number when you want to make a water bill payment by telephone instead of using the online portal.
Keep these ready before calling pay-by-phone
- Water account number from your bill.
- Service address.
- Current amount due.
- Payment method.
- A place to write the confirmation number.
- Customer Service number if you need account help: 808-270-7730.
Pay by phone
Call 833-312-0151 for phone payment listed by the County of Maui DWS.
Payment lineBilling help
Call 808-270-7730 if you need account, billing or service help from DWS.
Customer serviceView Maui Water Bill, Account Information and Usage Online
The Department of Water Supply page links to account and usage tools. These are useful when you want to check water use, review account details, compare bills or confirm recent payment activity.
Open account access
Use the official Maui water account login page.
Register if you are a first-time user
Use the New User option if this is your first time using the online billing/account site.
Review account and usage
Check balance, usage, recent payment activity and billing details before calling Customer Service.
Maui Water Department Phone Number, Hours and Address
Use DWS Customer Service/Billing for bill questions, payment questions, account opening, service termination, address changes and account support. Use the emergency hotline for leaks or emergency water service issues.
1888 Wili Pa Loop
Wailuku, HI 96793
Weekdays
8:00 a.m. to 4:00 p.m.
Closed weekends and holidays.
Maui Automatic Bill Payment for Water and Sewer Bills
The County of Maui Pay Your Water Bill page mentions Automatic Bill Payment service, where your participating bank, savings and loan, or credit union can pay your water and sewer bill by deducting the amount due automatically from your financial account.
Open the official Pay Your Water Bill page
Visit the County’s official Pay Your Water Bill page.
Find Automatic Bill Payment information
Look for the Automatic Bill Payment authorization form and instructions.
Submit the form correctly
Follow the County form instructions. Keep a copy of your authorization and continue monitoring bills until the automatic payment is active.
Start, Terminate or Change Maui Water Service
For opening an account, asking questions about your account and bill, starting or terminating water service, or reporting a change of address, the County FAQ points customers to DWS Customer Service.
Before you call or visit, prepare:
- Service address.
- Water account number, if you already have one.
- Start or termination date.
- Customer name and contact phone number.
- Mailing address if different from service address.
- Proof of ownership, lease or authorization if required.
- Photo ID if requested.
- Final bill or forwarding details for termination.
Call Customer Service
Call 808-270-7730 for account opening, service termination, bill questions or address changes.
Visit if documents are required
Customer Service is located at 1888 Wili Pa Loop, Wailuku, HI 96793.
Confirm timing and final bill
Ask when the service change will take effect and how the final or first bill will be handled.
Maui Water Bill Drop Box and In-Person Payment Options
The County FAQ says customers can bring bill and payment to the customer service office at 1888 Wili Pa Loop in Wailuku during weekday customer service hours. It also references drop-box and other County payment locations.
1888 Wili Pa Loop
Wailuku, HI 96793
Weekdays 8 a.m.–4 p.m.
Drop box in front of the County Building at 200 South High Street, Wailuku.
Service Center at 110 Alaihi Street, Kahului, where County payment options may be accepted.
The FAQ says water bill payments are accepted at County of Maui Motor Vehicle Licensing offices.
Maui Water Emergency Hotline and Leak Reporting
For urgent water service issues, use the DWS 24 Hour Emergency Hotline. Do not use the normal billing number when there is a water leak, outage or emergency condition that needs immediate routing.
Call 911 for life-safety emergencies.
Use the emergency hotline for:
- Water main break or suspected public water leak.
- Water outage that needs urgent reporting.
- Water service emergency outside normal customer service hours.
- Urgent water infrastructure issue.
- Leak report that should not wait for billing hours.
Maui Water Bill Payment Options Compared
Choose your payment method based on speed, convenience and account status. Online payment and phone payment are usually fastest. Customer Service is best when you need account help, service changes or a billing explanation.
| Payment / account option | How it works | Best for | Important warning |
|---|---|---|---|
| Online water/sewer payment | Search and pay water and/or sewer bill through official payment portal. | Normal online bill payment. | Verify account and service address before paying. |
| Pay by phone | Call 833-312-0151. | Phone payment. | Use billing number for account questions. |
| View account / usage | Use online account access. | Checking usage, bill details and recent activity. | Register if first-time user. |
| Automatic Bill Payment | Authorize automatic deduction from financial account. | Avoiding missed payments. | Confirm activation before relying on it. |
| Customer Service office | Visit 1888 Wili Pa Loop, Wailuku. | Account/service help and in-person payment. | Payment window is weekday business hours only. |
| Emergency hotline | Call 808-270-7633. | Water emergency, leak or outage reporting. | Not for normal bill payment. |
Official Maui Water Department Links and Resources
Use these official links first. They help avoid fake payment pages, wrong Maui services, old phone numbers and third-party confusion.
🚰 Department of Water Supply
Official County of Maui DWS page with water bill payment, account usage, conservation, forms and water shortage links.
Open DWS Page💳 Pay Your Water Bill
Official County page for water bill payment, online/phone payment and Automatic Bill Payment information.
Open Pay Water Bill✅ Water/Sewer Bill Portal
Official payment portal for searching and paying County of Maui water and/or sewer bills.
Open Payment Portal📊 Account and Usage Login
Official account access for viewing water billing and usage information.
Open Account Login☎️ DWS Contact Information
Official phone list for billing, administration, lab, general inquiries and 24-hour emergency hotline.
Open DWS Contact🏢 Staff Directory
Official DWS staff directory with Customer Service address, pay-by-phone number and department details.
Open Staff DirectoryMaui Water Department Office Map and Address
DWS Customer Service is listed at 1888 Wili Pa Loop, Wailuku, HI 96793. The Engineering/administrative County building address is also commonly listed at 200 S. High Street, Kalana O Maui Building, Wailuku, HI 96793.
DWS Customer Service / Billing
1888 Wili Pa Loop, Wailuku, Hawaii 96793.
County of Maui / Kalana O Maui Building
200 S. High Street, Wailuku, Hawaii 96793.
Maui Water Department Phone Numbers, Hours and Addresses
Use this quick table when you need to pay, call, visit, report an emergency, view usage or ask about account service.
| Need | Official detail | Best action |
|---|---|---|
| Customer Service / Billing | 808-270-7730 | Call for water bill, account, service and billing questions. |
| Pay by phone | 833-312-0151 | Use for telephone water bill payment. |
| 24-hour emergency hotline | 808-270-7633 | Use for water emergencies, leaks or urgent water service issues. |
| General DWS inquiries | 808-270-8046 | Use for general Department of Water Supply questions. |
| Customer Service office | 1888 Wili Pa Loop, Wailuku, HI 96793 | Visit for customer service, billing or payment support. |
| Customer Service/payment hours | Weekdays, 8:00 a.m. to 4:00 p.m.; closed weekends and holidays | Call before visiting if the office schedule may be affected. |
| Engineering / administration building | 200 S. High Street, Kalana O Maui Building, 5th Floor, Wailuku, HI 96793 | Use only when your matter is related to DWS administration or engineering, not routine bill payment. |
FAQs About Maui Water Department Bill Pay
How do I pay my Maui water bill online?
Start from the official County of Maui Pay Your Water Bill page, then use the official water and/or sewer payment portal.
What is the Maui water bill phone number for billing help?
Call DWS Customer Service/Billing at 808-270-7730.
What is the Maui water bill pay-by-phone number?
The County of Maui Department of Water Supply lists Pay by Phone as 833-312-0151.
What is the Maui Department of Water Supply emergency number?
The DWS 24 Hour Emergency Hotline is 808-270-7633.
Where is Maui DWS Customer Service located?
DWS Customer Service is listed at 1888 Wili Pa Loop, Wailuku, HI 96793.
What are Maui water customer service payment hours?
Customer Service/payment hours are listed as 8:00 a.m. to 4:00 p.m. on weekdays, closed weekends and holidays.
How do I start or terminate Maui water service?
Call DWS Customer Service/Billing at 808-270-7730 or visit 1888 Wili Pa Loop in Wailuku. Prepare your service address, account details, start or stop date and identification if required.
Can I view my Maui water account and usage online?
Yes. Use the official Maui water account login at maui.mysecuredservices.com to access account and usage information.
Does Maui water offer automatic bill payment?
Yes. The County’s Pay Your Water Bill page explains Automatic Bill Payment service, where participating financial institutions can deduct the water and sewer bill amount automatically from your account after authorization.
Where can I drop off a Maui water bill payment?
The County FAQ references customer service at 1888 Wili Pa Loop, the drop box in front of the County Building at 200 South High Street, the Service Center at 110 Alaihi Street in Kahului, and County Motor Vehicle Licensing offices for water bill payment acceptance. Call Customer Service for current payment-location confirmation.
Best Way to Pay Maui Water Department Bill in 2026
The best path is simple: start from the official County of Maui Department of Water Supply or Pay Your Water Bill page, then use the official water/sewer payment portal. For phone payment, call 833-312-0151.
For account questions, opening or terminating service, billing questions or address changes, call DWS Customer Service/Billing at 808-270-7730. For water emergencies or urgent leak reporting, call the 24-hour DWS emergency hotline at 808-270-7633.
Important Notice: This article is an independent informational guide and is not the County of Maui, Maui Department of Water Supply, PayDici, the online account portal, or an official payment processor. Payment links, phone numbers, office hours, account rules, emergency contacts, drop-box locations, convenience fees, service-change rules and automatic bill payment instructions can change. Always verify urgent billing, payment, service or emergency matters directly with the County of Maui Department of Water Supply.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
Use this free USA water bill assistant before paying online, calling utility billing, setting up AutoPay, checking a high bill, requesting leak help, starting or stopping service, handling a past due account, or searching for the official city utility portal.
What water bill problem do you need to solve?
Choose your situation. The tool will suggest the safest route, what to prepare, and which official page or office to check first.
Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
If the bill is unusually high, compare usage, billing days, meter read type, toilet leaks, irrigation, late fees and leak adjustment rules before paying blindly.
Safe Water Bill Payment Route
Choose how you want to pay. This helps users avoid wrong portals, posting delays and urgent shutoff mistakes.
AutoPay / Bank Draft Setup Helper
Use this before enrolling in recurring payments so the first draft, current balance and payment date do not surprise you.
High Water Bill Review
Compare your normal bill and usage with the current bill. This gives a practical path before requesting a high bill review.
Leak Adjustment Proof Checklist
Use this before asking for a leak adjustment, high bill review, sewer adjustment or payment plan.
Past Due, Shutoff Notice and Reconnect Helper
Use this if your bill is late, you received a shutoff notice, service is off, or you need a payment plan.
Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
Use this before calling billing support about a meter reading, duplicate payment, wrong address, missing payment, estimated bill, or incorrect charge.
Official Water Bill Portal and Phone Finder
Enter city/utility and state to create safe searches for official water bill pay, phone payment, guest pay, AutoPay, start service, leak adjustment, reconnect, assistance and this site’s guide.
Official portal safety
- Use official city, county, authority or utility websites first.
- Check service address before paying.
- Save confirmation number and screenshot.
- Call the utility for shutoff or reconnect situations.
Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.