Alice Water Department, TX: Bill Pay, Phone, Hours and Address
Use official City of Alice Water Billing & Collection resources to pay your utility bill online, by automated phone, mail or city route. This guide also covers the Water Office phone number, office hours, new-service connection, deposits, late fees, reconnect fees, estimated bills, disconnection questions and official links.
If you are searching for alice water department, choose the task closest to what you need. Most customers want to pay online, use Quick Pay, pay by phone, call the Water Office, start new service, ask about a deposit, check disconnect date, understand late fees or find the correct City of Alice payment link.
Choose one option. The card below will show the correct official route, phone number and practical warning.
💳 Pay online — use official Municipal Online Payments
Use this for: City of Alice utility bill online payment, account login and online payment management.
Keep ready: your new account number shown on your new bill.
After payment: save your confirmation number, date, amount and payment method.
Alice Water Department Quick Facts Before You Pay
The City of Alice Water Billing & Collection Department is responsible for utility billing, connecting service, disconnecting service and reading water meters. For billing questions, account balance, due date, disconnect date or other account questions, the official number is 361-668-7226.
The official online payment portal lists office hours as Monday through Friday, 8 a.m. to 5 p.m., pay-by-phone at 1-833-201-5690, and customer support email meters.staff@cityofalice.org.
What This Alice Water Department Guide Covers
How to Pay Alice Water Bill Online
The safest online route is to start from the official City of Alice Utility Bill Pay link or open the official Municipal Online Payments page for Alice, Texas.
The payment portal says customers need their new account number, which will be shown on the new bill. If you do not know your new account number, call 361-668-7226 and ask the Water Office representative before making payment.
Open the official payment portal
Use City of Alice Utility Billing – Municipal Online Payments.
Choose login or quick payment
Sign in if you have an account. Use Quick Pay if you only want to pay quickly using your account details.
Enter the new account number
Use the new account number from your bill. If missing, call the Water Office first.
Check account and amount
Review the service address, customer name, balance, payment amount and payment method before submitting.
Save your receipt
Save the confirmation number, payment date, amount and method until the account balance updates.
Alice Water Bill Pay by Phone Number
The official City of Alice payment portal says customers can use the automated phone system at 1-833-201-5690. Keep your new account number ready before calling.
Before calling to pay by phone, keep this ready
- Your new City of Alice water account number.
- Your service address.
- Your current bill or disconnect notice.
- Your payment method.
- A place to write the confirmation number.
City of Alice Water Office Phone, Hours and Address
For account balance, due date, disconnect date and billing questions, call the City of Alice Water Office at 361-668-7226.
361-668-7226
Email listed on portal: meters.staff@cityofalice.org
Monday–Friday
8:00 a.m.–5:00 p.m.
500 E. Main St.
Alice, TX 78332
The portal footer lists City of Alice, PO Box 3229, Alice, Texas 78333.
Keep Your Bill Ready
For faster help, keep your account number, service address, due date, disconnect notice and payment proof ready before calling.
Faster supportNew Account Number Matters
The official portal says online and phone payment require the new account number shown on your new bill.
Avoid wrong paymentCity of Alice Water Bill Payment Options Compared
Alice customers can pay online, use Quick Pay, use the automated phone system, or contact the Water Office for account questions. Choose the option based on how urgent your bill is and whether you need a representative.
| Payment option | Official route | Best for | Practical warning |
|---|---|---|---|
| Online portal | Municipal Online Payments | Regular online payment and account access. | You need the new account number from your bill. |
| Quick Pay | Alice TX Municipal Online Payments Quick Pay | Fast payment without full account navigation. | Confirm account number carefully before paying. |
| Automated phone pay | 1-833-201-5690 | Payment by phone. | Have the new account number ready. |
| Water Office support | 361-668-7226 | Balance, due date, disconnect date and billing questions. | Call during office hours, Monday–Friday 8 a.m.–5 p.m. |
| Mail / city route | City of Alice payment instructions | Non-urgent payment if allowed by current city instructions. | Do not use mail if your disconnect date is close. |
Start New Water Service in Alice, TX
The City of Alice New Services page says utility services are connected only Monday through Friday between 8:00 a.m. and 5:00 p.m.. Depending on the time of request, service may be connected the same day or the following day.
To request service, complete the official Application for Utility Service. For new-service questions, the city page says to contact the Water Office at 361-668-7228.
Open the official New Services page
Use the City of Alice New Services page under Water Billing & Collection.
Complete the Application for Utility Service
Fill in the required customer, service address and billing information.
Ask about deposit
A deposit may be required for new service. Amount depends on location and past credit experience with the City.
Confirm connection timing
Water service connections happen Monday–Friday, 8 a.m.–5 p.m.
Alice Water Deposits for New Utility Service
The City of Alice Bill Information page lists deposit ranges for new service. Residential deposits inside city limits start at $75 up to $150. Residential deposits outside city limits start at $113 up to $226. The amount depends on past credit experience with the City of Alice.
Commercial utility service deposits start at $125 up to $376. The city also says the deposit may be waived with a letter of good credit from another water utility agency.
| Deposit type | Official listed amount | Practical note |
|---|---|---|
| Residential inside city limits | $75 to $150 | Depends on past credit experience with the city. |
| Residential outside city limits | $113 to $226 | Ask before applying if your service address is outside city limits. |
| Commercial utility service | $125 to $376 | Business accounts should confirm exact requirement with the Water Office. |
| Good-credit waiver | Possible with letter | A letter of good credit from another water utility agency may waive deposit. |
Alice Water Late Fee and Reconnect Fee
The City of Alice Bill Information page says a 10% penalty is assessed when payment is not received by the due date, unless the account is exempt.
Reconnect fees are listed by reconnection time. Weekday reconnection from 8:00 a.m. to 5:00 p.m. is listed as $20. Weekday reconnection after 5:00 p.m. is listed as $30. Weekend and holiday reconnection is listed as $30.
| Fee type | Official listed amount | What to do |
|---|---|---|
| Late fee | 10% penalty | Pay by due date or ask if exemption applies. |
| Reconnect weekdays 8am–5pm | $20 | Call Water Office for exact total due. |
| Reconnect weekdays after 5pm | $30 | Ask about after-hours availability and total balance. |
| Reconnect weekends / holidays | $30 | Confirm before assuming weekend reconnect is available. |
Alice Water Disconnection, Disconnect Date and Final Bill
For disconnect date, account balance or due date, call the City of Alice Water Office at 361-668-7226. If you are moving, the City’s disconnection information says to contact the Water Office and provide a forwarding address.
Before a disconnect or move-out, do this
- Call the Water Office at 361-668-7226.
- Ask for your account balance, due date and disconnect date.
- Pay through an official route and save proof.
- If moving, provide your forwarding address.
- Ask when the final bill will be generated.
- Confirm whether any deposit balance applies.
Why Your Alice Water Bill Might Be Estimated
The City of Alice Bill Information page says a utility bill might be estimated if the meter reader cannot access the meter due to a locked gate, animals, bad weather, a flooded or covered meter, city jumpers, broken register or stopped meters.
How to avoid estimated-bill problems
- Keep the meter area clear and accessible.
- Make sure gates are not locked on reading days if access is required.
- Keep pets away from meter access areas.
- Do not cover the meter with vehicles, debris, landscaping or equipment.
- Call 361-668-7226 if you believe the estimate is incorrect.
Alice Late Penalty Exemption for Over 65 or Disabled Customers
The City of Alice Bill Information page says that, under Ordinance #1756, customers over 65 and/or disabled may apply for an exemption for penalty assessment. However, the disconnect date remains the same.
To apply, use the official Late Penalty Exemption Eligibility Form and call 361-668-7226 for questions.
Official Alice Water Department Links and Billing Resources
Use these official resources first. They help avoid outdated phone numbers, wrong payment processors, unofficial bill payment pages and confusion with other Texas utilities.
💳 Utility Billing Portal
Official Municipal Online Payments page for City of Alice utility billing.
Open Utility Portal⚡ Quick Pay
Fast utility bill payment route through the Alice Municipal Online Payments portal.
Open Quick Pay🧾 Payment Information
Official City of Alice payment options page under Water Billing & Collection.
Open Payment Info📄 Bill Information
Official page for bill inquiries, deposits, estimated bills, exemptions, late fees and reconnect fees.
Open Bill Information🏠 New Services
Official page for connecting utility service and application instructions.
Open New Services🛑 Disconnection
Official page for disconnection of services and moving/final bill information.
Open Disconnection InfoCity of Alice Water Billing Map and Directions
The City of Alice website footer lists City Hall at 500 E. Main St., Alice, TX 78332. Use this map for the city location, but call the Water Office first if you need a specific billing document, service application or reconnect instruction.
City of Alice, Texas
Use this map for the City of Alice location on East Main Street.
Alice Water Phone Numbers, Hours and Payment Details
Use this quick table when you need to pay, call, ask about account balance, start service, check deposits or handle late/reconnect questions.
| Need | Official detail | Best action |
|---|---|---|
| Online bill pay | Municipal Online Payments | Use new account number from your bill. |
| Quick Pay | Quick Pay portal | Pay quickly after confirming account details. |
| Automated phone payment | 1-833-201-5690 | Have your new account number ready. |
| Water Office billing questions | 361-668-7226 | Ask about balance, due date, disconnect date or account questions. |
| New service questions | 361-668-7228 | Ask about Application for Utility Service and connection timing. |
| Customer email from portal | meters.staff@cityofalice.org | Use for non-urgent written billing/contact support. |
| Office hours | Monday–Friday, 8 a.m.–5 p.m. | Call or visit during normal business hours. |
| City address | 500 E. Main St., Alice, TX 78332 | Use for city location reference; call first for billing needs. |
FAQs About Alice Water Department Bill Pay
How do I pay my Alice water bill online?
Use the official City of Alice Municipal Online Payments utility billing portal. Keep your new account number ready before paying.
What is the Alice water bill pay by phone number?
The automated phone payment number listed on the official portal is 1-833-201-5690.
What is the City of Alice Water Office phone number?
For account balance, due date, disconnect date and billing questions, call 361-668-7226.
What are Alice Water Department office hours?
The official payment portal lists office hours as Monday through Friday from 8 a.m. to 5 p.m.
Where is the City of Alice located?
The city website footer lists City of Alice at 500 E. Main St., Alice, TX 78332.
What number do I call for new water service in Alice?
The New Services page says to contact the Water Office at 361-668-7228 for more information.
How much is the Alice water deposit?
Residential deposits inside city limits start at $75 up to $150. Outside city limits, deposits start at $113 up to $226. Commercial deposits start at $125 up to $376.
Does Alice charge a late fee on water bills?
Yes. Unless exempt, the City of Alice says a 10% penalty is assessed when payment is not received by the due date.
What are Alice water reconnect fees?
The City lists reconnect fees as $20 on weekdays from 8 a.m. to 5 p.m., $30 on weekdays after 5 p.m., and $30 on weekends or holidays.
Is this page the official City of Alice website?
No. This is an independent informational guide. Use the official City of Alice and Municipal Online Payments links in this article for payments, billing questions and service requests.
Best Way to Pay Alice Water Department Bill in 2026
The best route is to use the official City of Alice Municipal Online Payments utility billing portal or Quick Pay route. For automated phone payment, call 1-833-201-5690 and keep your new account number ready.
For billing questions, balance, due date, disconnect date, deposits, estimated bills, late penalty questions or reconnect information, call the Water Office at 361-668-7226. For new service help, call 361-668-7228.
Important Notice: This article is an independent informational guide and is not the City of Alice, City of Alice Water Billing & Collection, Municipal Online Payments, Tyler Technologies, a payment processor or an official utility service. Payment links, phone numbers, fees, deposit rules, reconnect rules, hours and service policies can change. Always verify urgent or official matters directly with the City of Alice before acting.
Pay Your Water Bill Safely, Fix High Bills, Avoid Shutoff, Start Service and Find Official Utility Links
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Open the official city, county, water authority or utility website first. Do not enter account details into a random sponsored payment page.
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AutoPay / Bank Draft Setup Helper
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Leak Adjustment Proof Checklist
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Past Due, Shutoff Notice and Reconnect Helper
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Start, Stop or Transfer Water Service
Use this before moving, closing an account, starting service, transferring service or requesting a final bill.
Water Bill Cost Estimate
Estimate a simple monthly bill from base charge, water usage, sewer, stormwater, trash, service fees and late charges. Official tiered rates may be different.
Bill Dispute and Meter Reading Checklist
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Official Water Bill Portal and Phone Finder
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Official portal safety
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Best sitewide placement
Place this tool after the first payment section or before FAQs. It turns every water bill article into a practical help page, not only a list of links.
Important note
This tool gives educational guidance only. Always confirm payment portals, fees, shutoff rules, assistance programs, account balance and reconnection steps with the official utility.